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Job Description Job Title: Program Coordinator Program: Congregate Treatment Residences/Treatment Apartments Licensed Residential Services/Community Residences Reports To: Assistant Director of Services Location: Garnerville, Nanuet, Pomona, NY Hours Per Week: 40 FLSA Status: Full Time, Non-exempt Salary Range: $26.55-$30.28 per/hr Summary Description: The Program Coordinator of Congregate Treatment Residences/Treatment Apartments, creates a culturally competent therapeutic environment that promotes wellness and independence for residents. They are responsible for managing the day-to-day supervisory and administrative management of the residential programs as well as providing a variety of restorative services, case management, and housing-related services to residents to facilitate their adjustment to and integration into the community. They are responsible for completing tasks including but not limited to: supervising residential counselors/case management staff to ensure compliance with charting/documentation, preparing monthly statistical reports (e.g., food stamps, food expense personal account ledgers, and petty cash), handling resident benefits, and following up with SSI Food Stamps, Public Assistance, etc. The Program Coordinator is also responsible for conducting/reviewing fire drills, ensuring compliance with safety checklists, and ensuring that a clean, safe environment is maintained for all residents. They must monitor and ensure medication supervision, attend and actively participate in trainings/in-services both on and off-sites, and overall represents the department and agency in a professional manner. Responsibilities: • Plans, coordinates, and oversees the work of residential direct service and support staff on all shifts to ensure all routines are scheduled and implemented as planned., • Responsible for scheduling staff, modifying staff schedules, cover shifts as needed to fill staffing deficiencies and reduce overtime., • Oversees scheduled work assignments and adjusts as needed. Arranges and posts schedules, responds to questions and problems, etc., to ensure the smooth operation of the residence/treatment apartment programs., • Ensures quality services are provided to each resident through person-centered planning and maximizes opportunities for integration within the community., • Monitors and documents the delivery of all services., • Participates in the departmental on-call system., • Assists with the completion and submission of all paperwork required within established program deadlines., • Assists in maintaining residential rental and financial accounts while ensuring fiscal integrity., • Provides counseling, safety interventions, restorative services, assistance in negotiating community activities and crisis management services., • Monitors, trains and assists residents in all programs in household maintenance activities to ensure a clean, safe and homelike environment. Directly participates in household maintenance activities when required., • Provides training, supervision and assistance to residents in daily activities, including food purchases, recreational activities, and meal planning, and personal care activities., • Assists residents in developing meaningful service plan goals and provide supports to assist residents in achieving their goals., • Be ready to step in and support residents in their needs when needed, ensuring their well-being and comfort., • Maintains collaborative contacts with other identified individuals, families, and agencies providing services to residents to ensure consistency in treatment planning and services provision., • For Congregate Treatment Residences, ensures that monthly fire drills and associated procedures are completed and recorded., • Evaluates resident and staff response, making recommendations, documenting, and completing follow-up, as necessary:, • Available for crisis and emergency events as they arise. Answers questions, notifies supervisor and/or Director of Licensed Residential Services/Chief Program Officer of emergency events., • Participates in a broad program of quality assurance activities. Ensures departmental guidelines are being fully addressed and corrective actions taken as may be required., • Ability to provide effective leadership and guidance to support staff., • Skill in managing crisis situations within a community residence/treatment apartment setting., • Effective collaboration with interdisciplinary teams and external partners., • Knowledge of and commitment to maintaining compliance with regulations and policies., • Effective program oversight and smooth day-to-day operations., • Provide monthly census information to Program Leadership and GMH Finance Department to enable enrollment and discharge planning., • Complete new resident interviews within 5 business days of referral in collaboration with the Assistant Director or the Director., • Timely and accurate documentation of resident progress and incidents, • Timely and accurate billing., • Successful resolution of crisis situations with minimal impact on residents., • Master's Degree or BA degree in a human services field, and a minimum of 3 years of experience working in behavioral health, with 2 years of supervisory experience preferred, or, • Master's degree in a human services field and 6 years of experience working with diverse populations in behavioral health, with one year of supervisory experience or, • High school diploma and 8 years' experience in human services, with one year of supervisory experience., • A strong understanding of recovery, person-centered practice, and wellness., • Knowledge of licensed housing regulations, principles, and best practices., • Strong leadership and team management skills., • Excellent interpersonal and communication skills, • Ability to work collaboratively within a team and engage with the community., • Commitment to maintaining confidentiality and professionalism., • Strong computer knowledge: typing, communication tools, scheduling tools, and web browsers., • Experience with EHR (Electronic Health Records)., • Fluency in English (Reading, Writing, Speaking)., • Must have a valid driver's license and a driving record that is satisfactory to our insurance carrier., • Must maintain current NYS Defensive Driving certification., • Must be cleared and maintain clearance by applicable regulatory clearances as required., • Legally eligible to work in the United States without sponsorship. Special Considerations: • Ability to use stairs (2 — 3 flights) within the residence., • Occasionally, the employee will have to carry items up and down the stairs and lift and/or move up to 25 pounds, • This is a full-time, 40-hour per week position with a regular daytime schedule that may include an evening shift and rotating on-call responsibilities., • Reporting structure and location are subject to change per program needs., • This position may require availability outside of the standard workday, and as such, must be ready and available at times to direct and support staff either by phone or in person if needed during the evenings, weekends, and holidays. Mandated Reporter: This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report. Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.

Job Description Title: Health Home Plus Client Care Coordinator Reports To: Client Care Supervisor FLSA: Non-Exempt Status: Full-time Supervisory Responsibility: Not Applicable About CHOICE: CHOICE is a leading Care Management Agency serving Westchester County in New York. Our Vision is a world where all people have a foundation to meet the challenges of everyday life. We are a dynamic not-for-profit organization which operates in the fast-changing environment of healthcare reform. Funded by Medicaid and government grants, we strive to maximize positive human outcomes as we deliver our services to our clients. CHOICE's core Mission is to help people restore and maintain their dignity and well-being regardless of their economic, mental, emotional, or physical conditions or limitations. We do this by providing Mental Health Advocacy and Peer Support, Homeless Outreach Programs and Services, and Mental Health Care Management and Support to those in need. Essential Functions of the Role: The Intensive Case Managers operate within a multidisciplinary unit and include Client Care Coordinators. All Intensive Case Managers have at least 2 years clinical experience, which includes client direct contact experience. function as an advocate, facilitator, outreach coach, educator, care coordinator, and motivational counselor for members and their families for members who have complex behavioral health and or medical conditions. The role of the Intensive Care Manager includes, but is not limited to the following tasks: Position Responsibilities: • Providing a timely outreach to new referrals, • Engaging members into the program by providing compelling rationale on the benefits of the program to fit the unique member's needs., • Completing members needs assessment to determine appropriate services and inform the care plan., • Developing an individualized member centric comprehensive care plan with input from the member, provider, and family. The individual goals include recovery and resiliency, decreasing symptomatology and/or increasing functional ability in areas such as self-care, work/school, and family/interpersonal relations to reduce barriers to treatment., • Providing monitoring and reviewing of cases through planned outreach, incoming contacts, care coordination and utilizing rounds, weekly reports, and individual supervision., • Rounding or staffing with a supervisor takes place once per month at a minimum for difficult or challenging cases., • Providing consultation and coordination with the behavioral health or medical providers, facility or family members, community agencies, or involved medical practitioners regarding treatment and/or treatment planning issues., • Providing motivational counseling and encourage self-advocacy to help sustain members' commitment to their care plans and treatment adherence., • Coordinating and consulting with the Care Manager as necessary. Attending regularly scheduled rounds to consult with a psychiatrist or health plan staff and discuss cases and the need for continued intensive care management and outreach. Sending outreach letters to members who are not telephonically accessible or who do not res pond to multiple telephonic outreach attempts., • Frequency of outreach to the member, supports and provider(s) occur at a minimum one time per month, but more may be scheduled according to the member's clinical needs., • Send outreach letters to members who are not telephonically accessible or who do not respond to multiple outreach attempts., • Client's progress and Intensive Case Manager interventions are documented appropriately in the care management system., • Provide case closure/discharge at the time of completion., • Follow all workflows meeting regulatory and accreditation requirements., • Education: 1. A bachelor’s degree in one of the fields listed below; or 2. A NYS teacher’s certificate for which a bachelor’s degree is required; or 3. NYS licensure and registration as a Registered Nurse and a bachelor’s degree; or 4. A Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; or 5. A Credentialed Alcoholism and Substance Abuse Counselor (CASAC). Salary Range: $42,500 - $47,000

Job Description Reports To: Program Supervisor Program: Licensed Residential Services Location: Garnerville, NY Hours Per Week: 40 (full-time, part-time time and per diem opportunities available) FLSA Status: Non-exempt Salary Range: $22 to $24/hr Summary Description: The Sr. Residence Counselor is responsible for tasks relating to the daily operation of the licensed residential services. The Sr. Residence Counselor will serve as a role model, providing a home-like atmosphere in which dignity and respect enhance each person’s existence. They will participate in person-centered service planning and provide restorative services for each resident. This means keeping things organized around the house and making sure we know where everyone is so that everyone feels safe and at home! The residents we support are independent and thrive when staff embrace creativity and fun. Key Responsibilities: • Assume the responsibilities of the Program Coordinator in their absence, or as directed by the Program Director, and serve as a Residence Counselor as required., • Assist the Program Coordinator in the supervision, development, and evaluation of Residence Counselors. Assist the Program Coordinator in conducting staff meetings and case conferences., • Assist the Program Coordinator with instructing and monitoring staff’s implementation of the following activities, and comply with program practices and procedures, including but not limited to:, • Daily activities, • Maintain order in the residence and know the whereabouts of all at all times, • Self-medication procedures for residents, • Continuous care of facility, equipment, and supplies, • Safety, comfort, health, and hygiene of residents, • Vehicle safety, cleanliness, and operation, • Independent living skills acquisition, • Developing person-centered service plans for residents., • Meal planning, food ordering, preparation, and storage., • Responsible for the care and appearance of agency property, • Maintain a clean, safe, and therapeutic program environment, which includes housekeeping responsibilities., • Ensure accurate and timely completion of all documentation for themselves and residence counselors., • Attend treatment team and admission/discharge meetings. Attend other community meetings or events to maintain a collaborative, effective working relationship with other community agencies, organizations, groups, and/or individuals., • Ensure that fire drills are conducted and documented. Follow other safety-related practices and events as required or mandated., • Order, store, inventory, and use supplies in accordance with program needs and accountability procedures. Follow and supervise all medication procedures., • Attend and complete all GMH or state-sponsored In-Service Training Programs related to position, program, or agency goals., • Perform other duties as assigned. Key Competencies: • Ability to assume a leadership role in the Program Coordinator’s absence., • Ability to engage residents through the development of a therapeutic relationship., • Ability to deal with crisis situations and adapt to new or changing conditions., • Ability to effectively utilize de-escalation strategies to support residents., • Good verbal and written communication skills, • Knowledge of wellness, recovery, coping skills, and relapse prevention strategies related to mental illness in general and physical wellness in particular., • Demonstrated empathy and compassion in supporting residents., • Ability to work as part of a team and participate in a group process of goal setting and problem solving., • Advocacy for residents’ rights and access to community resources, • Knowledge of community resources and mental health services Key Performance Indicators (KPIs): • Achievement of residents' rehabilitation goals., • Effective collaboration within the multidisciplinary team., • Timely and accurate documentation of resident progress within established agency/program requirements., • Participation in ongoing professional development activities., • Compliance with ethical standards and regulations. Requirements: • A Master’s or Bachelor’s degree in a human services-related field with 1 year of experience in human services; OR an Associate’s degree in a human services-related field and 4 years of experience in human services; OR a High School diploma and 6 years of experience in human services., • Experience working with diverse populations recovering from mental illness., • Knowledge of American Sign Language (ASL) and Deaf culture is required in Nanuet House., • Valid Driver's License and driving record that is satisfactory to our insurance carrier., • Maintain New York State Defensive Driving certification within 30 days of hire., • Experience with EHR (Electronic Health Records)., • Proficiency in Microsoft Office suite and database management systems., • Fluency in English (Reading, Writing, Speaking)., • Must be cleared and maintain clearance by applicable regulatory clearances as required., • Legally eligible to work in the United States without sponsorship. Special Considerations: • Ability to use stairs (2 – 3 flights) within the residence., • Occasionally, the employee will have to carry items up and down the stairs and lift and/or move up to 25 pounds., • Must be able to intervene with residents’ behaviors., • Must be able to conduct an evacuation of the facility in the event of an emergency., • Position is scheduled 40 hours per week or less, which may include evenings and weekends., • The Sr. Residence Counselor will remain on site, on-duty until relieved., • Hours per week, reporting structure, and location are subject to change per program needs. Mandated Reporter: This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report. Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.

Job Description Reports To: Program Supervisor Program: Licensed Residential Services Location: Garnerville, NY Hours Per Week: 40 (full-time, part-time, and per diem opportunities available) FLSA Status: Non-exempt Salary Range: $19 hr - $22/hr Summary Description: The Residence Counselor is responsible for tasks relating to the daily operation of the licensed residential services. The Residence Counselor will serve as a role model, providing a home-like atmosphere in which dignity and respect enhance each person’s existence. They will participate in person-centered service planning and provide restorative services for each resident. This means keeping things organized around the house and making sure we know where everyone is so that everyone feels safe and at home! The residents we support are independent and thrive when staff embrace creativity and fun. Responsibilities: • Counsel and assist residents in the development of necessary skills required in decision-making, problem solving, interpersonal skills, and goal acquisition, and document their progress on a regular basis., • Supervise and assist residents in daily living activities, including personal health care and grooming, individual clothing care, personal belongings, bedroom and living quarters., • Supervise and teach (through demonstration) food and meal preparation, purchase and storage, including sound nutritional practice; use of household and small appliances; and use of public transportation., • Train and assist residents in other areas pertinent and necessary for independent living such as basic housekeeping, money management, use of community resources, and all ADL skills., • Supervise self-medication program of residents. Carry out prescribed medication programs established and documented in case records. Under direction of Program Coordinator, contact physicians and other treatment personnel when necessary to assure compliance., • Respond immediately to emergency situations by following emergency procedures. Educate and train residents to identify and access health-related and emergency services., • Responsible for electronic health record of residents and all necessary paperwork including: assessments, goal/service plan writing, service treatment plans/service plan review, and monthly progress note documentation., • Maintain all other necessary records pertaining to the resident, e.g., recording incident reports, acquisition of Authorization for Restorative Services and filing of collateral information., • Plan, implement and participate in recreational activities., • Use behavioral intervention skills in situations which demand immediate attention to ensure the safety of residents and staff., • Provide encouragement and feedback to residents concerning behavior and functioning., • Attend and complete all GMH or state sponsored In-Service Training Programs related to position, program or agency goals., • Continually observe, address and report maintenance needs of the residence and property. Maintain a clean and safe environment, which involves housekeeping responsibilities., • Transport residents in agency vehicle to community appointments, shopping, etc., as requested., • Additional duties as assigned. Competencies: • Ability to effectively utilize de-escalation strategies to support residents., • Ability to engage clients through the development of a therapeutic relationship., • Ability to deal with crisis situations and adapt to new or changing conditions., • Good verbal and written communication skills., • Knowledge of wellness, recovery, coping skills, relapse prevention strategies related to mental illness in general and physical wellness in particular., • Demonstrated empathy and compassion in supporting residents., • Ability to work as part of a team and participate in a group process of goal setting and problem solving., • Advocacy for residents’ rights and access to community resources., • Knowledge of community resources and mental health services. Key Performance Indicators (KPIs): • Achievement of residents' rehabilitation goals., • Effective collaboration within the multidisciplinary team., • Timely and accurate documentation of resident progress within established agency/program requirements., • Participation in ongoing professional development activities., • Compliance with ethical standards and regulations. Requirements: • A Master’s or Bachelor’s degree in a human services related field; OR an Associate’s degree in a human services related field and 3 years experience in human services; OR a High School diploma and 5 years experience in human services., • Experience working with diverse populations recovering from mental illness., • Knowledge of American Sign Language (ASL) and Deaf culture required in Nanuet House., • Must have a valid Driver's License and a driving record that is satisfactory to our insurance carrier., • Maintain New York State Defensive Driving certification within 30 days of hire., • Experience with EHR (Electronic Health Records)., • Proficiency in Microsoft Office suite and database management systems., • Fluency in English (Reading, Writing, Speaking)., • Must be cleared and maintain clearance by applicable regulatory clearances as required., • Legally eligible to work in the United States without sponsorship. Special Considerations: • Ability to use stairs (2–3 flights) within the residence., • Occasionally, the employee will have to carry items up and down the stairs and lift and/or move up to 25 pounds., • Must be able to intervene with residents’ behaviors., • Must be able to conduct an evacuation of the facility in the event of an emergency., • Position is scheduled 40 hours per week or less, which may include evenings and weekends., • The Residence Counselor will remain on site, on-duty until relieved., • Hours per week, reporting structure, and location are subject to change per program needs. Mandated Reporter: This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report. Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.

Job DescriptionFront Desk Reception - Patient Care Coordinator County Dental Group – Yorktown Heights, NY Full-Time | In-Office | Monday - Friday | 9:00 AM - 5:00 PM About Us County Dental Group is a trusted multi-specialty dental practice dedicated to providing high-quality patient care in a team-oriented and patient-centric environment. We offer a combination of insurance participation and fee-for-service options, ensuring accessible and comprehensive dental solutions for our community. Position Overview We are looking for a Patient Care Coordinator to join our Yorktown Heights, NY team. This role is essential to ensuring a seamless patient experience, handling appointment scheduling, insurance coordination, and front desk operations. If you are organized, personable, and passionate about patient care, we’d love to hear from you! Key Responsibilities • Greet patients and assist with check-in and check-out procedures, • Schedule appointments, confirm visits, and manage follow-ups, • Verify insurance benefits and assist patients with financial arrangements, • Educate patients on treatment plans and ensure they understand their options, • Maintain accurate patient records in compliance with HIPAA regulations, • Answer phone calls, emails, and patient inquiries with professionalism, • Support office operations and collaborate with the clinical team to enhance the patient experienceQualifications, • 1-2 years of experience in dental administration (Preffered), • Strong knowledge of dental insurance verification and patient coordination, • Excellent communication and customer service skills, • Proficiency in dental management software (Dentrix, Eaglesoft, or similar), • Ability to multitask and work efficiently in a fast-paced environment, • Team player with a positive, patient-first attitudeCompensation & Benefits, • Hourly Rate: $25 - $30 (based on experience), • Comprehensive Benefits Package:, • Medical, Dental, Vision, and Wellness programs, • Life and Retirement benefits Powered by JazzHR 9nPaQ3KRGn

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