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Job Description MARMOSET IS SEEKING AN ACCOUNT COORDINATOR IN THE NYC AREA Marmoset is an open, inclusive company committed to fostering a diverse, equitable workplace. The number one priority for the Account Coordinator is to support squad goals for revenue, working alongside a Creative Partnerships role to build and nurture strong, ongoing relationships with clients through a collaborative sales strategy. A large part of the role includes price quoting, client communications and project delivery. You will also help maintain existing client relationships and support the Creative Partnerships role in seeking out connections for new business development, representing Marmoset’s growing, independent music catalog with executives, producers and music supervisors at big brands, broadcast and media networks and Fortune 500 companies. Success will be measured by meeting KPIs for sales and client engagement. The ideal candidate is someone with a minimum of 2 years of sales admin or creative project management experience in a creative agency or similar environment. Location: NYC preferred You Basics: You live near NYC and have at least 2 years of sales admin experience. You are passionate about growing a career in sales and are dedicated to providing an exceptional client experience. You’re organized and find joy in admin work AND building close relationships with clients. Ability to travel, attend a high volume of client meetings, and support a close-knit team is critical. Personality: Highly organized and detail oriented. You’re a people person and want to grow your sales skills. Self-starter with a contagious “can-do” attitude. Finds fulfillment in helping others succeed and supporting the team's goals. You welcome criticism, often seek feedback and you embrace accountability. Driven by results and purpose. Eager to learn the intricacies of sync and music licensing. Abilities: Excellent communicator, highly organized, fast learner. Strong, assertive communication. Easily asks for help AND offers help. You embrace frequent reporting and accountability. Is comfortable with juggling multiple projects and responsibilities simultaneously. You’re a team player, motivated by helping everyone win. Ability to relate to Marmoset’s wide variety of clients from all backgrounds. Experience: You have at least 2 years of experience in a sales admin role, creative project management or similar role. You’ve worked on a team where your strong attention to detail and highly organized attributes made an impact. Salesforce experience is a plus. Passion + Purpose: You thrive in community and collaboration. You aspire to make a positive impact in the world. You want to be part of a fun, familial, highly creative environment. Pay: Early career-level role. Base salary range $65k-$72k annual + monthly and quarterly performance incentives. Base pay depends on experience and location. Marmoset Marmoset is a committed Equal Opportunity employer, celebrating a diverse, inclusive community of different kinds of people, cultures and stories. Belonging and making an impact to the greater good matters here. Launched in 2010, Marmoset is a Portland, Oregon based, global music licensing agency. We curate music for media clients, representing blue collar, hard working musicians. Beyond a creative agency, Marmoset’s core purpose is “Be Community” - working to impact artists and community partners. In 2019 Marmoset became the first certified B Corp in our industry, where equity, community impact and the greater good are the center of our target. Check out the 2025 Marmoset Transparency Report for a summary of the work we’ve done, and where we hope to be for a brighter future: Benefits: The best benefits in the industry. Generous PTO, flexible work environment, paid sabbaticals. Paid parental leave. Paid volunteer days and creative days. Donation matching. Technology allowance, WFH stipend, education assistance. Profit sharing. Medical, vision, dental premiums paid 100%. Complementary care, FSA, life insurance, 401K match. HRA for orthodontics and mental health copays. And much more! Culture: Marmoset fosters a progressive culture with high collaboration, connection and a level of care that’s hard to find. Learn more about our philosophy + expectations in the 88-slide culture deck, linked below on page two. Here's a little video about us too. Because we’re a small company, this opportunity has the potential to evolve in a variety of ways and will at times require a high degree of flexibility and juggling, depending on what needs to be done. Worth knowing: At Marmoset, being aligned on core values is more important than credentials, accolades or experience. People, quality of life and relationships matter most. Period. We’re a close-knit group of people and we work hard to maintain a positive, healthy, rewarding and even fun culture. Here’s Marmoset’s purpose and core values, as defined by our staff: Purpose: Be community Core Values: • We are team players., • We are buoyant and committed., • We respect and embrace our differences., • We listen, learn and grow. Marmoset provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Marmoset complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. And we’re serious about it. We’re committed to fostering a diverse, inclusive and equitable workplace. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you don't believe you meet every one of our qualifications described. APPLICATION PROCESS First, read this and see how it resonates with you. It’s our “culture deck.” Next, submit a 1 page resume, a 1-2 page letter of interest (LOI), and 3 professional references in PDF format. In your LOI, please elaborate on your experience and your story so we can get to know you better, such as: • Tell us about your personality. How would others describe you?, • What is your superpower? What is your kryptonite? We value honesty and vulnerability., • Why are you pursuing a career in sales? (It takes a special kind of person), • What’s your communication style?, • Tell us what stands out to you (good or bad) from the culture deck. PI278338446

Job Description About AIRCO AIRCO is a world leader in carbon conversion technology, paving the way to global energy security by transforming CO₂ into a valuable resource. Its proprietary AIRMADE™ Technology is an adaptable platform that allows any industry to efficiently produce high-demand, fully-formulated synthetic fuels from waste CO₂ and hydrogen. The company has commercial partnerships with airlines including JetBlue and Virgin Atlantic, amongst others, and has been awarded multiple government contracts, including with NASA and the United States Department of Defense's Defense Innovation Unit. The company has received industry recognition through awards such as Time Best Inventions, Inc. Best in Business, Fast Company World Changing Ideas, and the XPrize for Carbon Removal. AIRCO's many accolades include winning the prestigious Green Chemistry Challenge Award from the Environmental Protection Agency in October 2023, an award given to organizations that reinvent processes to reduce the generation of hazardous substances and byproducts. AIRCO was also declared a winner for the World Economic Forum UpLink Sustainable Aviation Challenge, which accelerates the development of promising technology pathways that enable widespread uptake of SAF. Overview Have an interest in sustainability, technology, science and cultural progress? Introduce yourself - we are growing and growing fast! We may not have a role posted but we'd love to meet you and keep in mind for future opportunities. At AIRCO we value employees for their unique perspectives. We are an inclusive affirmative action Equal Employment Opportunity employer. We consider applicants without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, present or past history of intellectual, learning, mental, or physical disability (including but not limited to blindness) unless AIRCO determines that such disability prevents performance of the work involved, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. At AIRCO we value employees for their unique perspectives. We are an inclusive affirmative action Equal Employment Opportunity employer. We consider applicants without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, present or past history of intellectual, learning, mental, or physical disability (including but not limited to blindness) unless AIRCO determines that such disability prevents performance of the work involved, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Don't meet every single requirement? Studies have shown that women, marginalized genders and people of color are less likely to apply to jobs unless they meet every single qualification. At AIRCO we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles This position requires access to technology, software and other information that is subject to governmental access control restrictions, due to export controls, security classification and/or designation as Controlled Unclassified Information. Employment in this position is conditioned on the candidate's ability to obtain and maintain appropriate government authorization to access technology or information, to the extent required, including without limitation a security clearance, export license, or other documentation required to establish authorization to receive access to such items technology or information. We may delay commencement of employment, rescind an offer of employment, terminate employment, and/or modify job responsibilities, compensation, benefits, and/or access to Company facilities and information systems, as we deem appropriate, in order to ensure compliance with applicable government access control restrictions. I consent to transfer my data to Air Company in the U.S. and to its use in accordance with the Air Company Privacy Policy, and I opt in to receiving information from Air Company. Air Company does not sell or share personal information to third parties within the meanings given under applicable laws.

Job Description Who we are: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Store Manager: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Store Manager will lead and execute all efforts required to achieve individual store goals. Reporting to the Regional Director, essential responsibilities include but are not limited to: What You'll Do: • Measure and Monitor sales performance taking action to improve business performance when needed., • Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses, • Use a high level of business acumen to understand the business drivers and opportunities and build solutions., • Consistently meet and exceed store sales goals., • Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability., • Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships, • Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement, • To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals, • Deliver and maintain extraordinary customer experience NPS scores., • Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables., • Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team., • Ensure facility maintenance, presentation and organization., • Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business., • Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business, • Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising, • To manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience., • Accountable for hiring, training and development of the store team across all areas of the business., • Provide performance feedback to ensure growth, change and results Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication, • Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team What you'll bring: • Minimum of 5 years Retail Experience required., • Minimum of 4 years Retail Management Experience required., • Experience working with a sales or retail organization and/or operationally intensive business., • Ability to work in a fast-paced, cross functional team environment setting., • Strong interpersonal skills and the ability to interact effectively with diverse personalities, • The drive to take on new challenges with the self-motivation for continuous personal and team development, • The ability to set clear objectives and inspire the team to reach their highest potential, • Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement, • The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes, • A proactive and entrepreneurial sense of urgency and ability to prioritize important work The wage for this full-time position starts at $90,000 per year. • Available to work a minimum of 40 hours per week, • Daily open availability across a full 7 day work week, • Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business), • Understanding of Retail Labor Laws, • Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work., • We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees., • We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds., • We're a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you'll get to collaborate with people all around the world., • You'll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment., • We care about the causes our employees care about so we donate to community efforts on a yearly basis., • We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff! Reformation is proud to be an Equal Opportunity Employer. We're committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We're here to ensure you have what you need to show up as your best self. Still don't know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we're all about growth, not gatekeeping. If you're passionate about the role and excited about making fashion more sustainable, we'd love to hear from you. If this role doesn't totally excite you, consider applying to our general application. CRPA Notice found here Want some more?! - Sustainability, Forbes, Fast Company

Job Description Who we are: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Assistant Store Manager: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Assistant Manager will help lead and execute all efforts required to achieve individual store goals. Reporting to the Store Manager, essential responsibilities include but are not limited to: What You'll Do: • Measure and Monitor sales performance taking action to improve business performance when needed., • Consistently meet and exceed store sales goals., • Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability., • Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships, • Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement, • Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals, • Deliver and maintain extraordinary customer experience NPS scores., • Uphold consistent inventory accuracy and controls in store. Lead and train the team in store to ensure consistent deliverables., • Contribute to Loss Prevention in all areas of the business, set expectations and own training for the store team., • Assist in ownership of operational execution of store to achieve necessary revenue targets, • Ensure facility maintenance, presentation and organization, • Assist in merchandising presentation and concept standards utilizing retail and product reporting to regularly strategize for the customer experience and productivity of the business., • Provide real-time and weekly feedback on product and sales performance to Store Manager to influence allocations and the success of the business., • Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising., • Assist in managing the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience., • Assist in hiring, training and development of the store team across all areas of the business., • Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables. What you'll bring: • Minimum of 4 years Retail Management Experience required., • Experience working with a sales or retail organization and/or operationally intensive business., • Ability to work in a fast-paced and ever-changing environment, • Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement, • The skills to collaborate with cross-functional partners in the pursuit of shared business outcomes, • A proactive sense of urgency and ability to prioritize important work, • Strong interpersonal skills and the ability to interact effectively with diverse personalities, • Driven approach to take on new challenges with the self-motivation for your work and career that inspires others, • Excellent communicator and team player with a passion for people, • An effective and expedient problem-solver, strong business acumen with a keen attention to detail, • Positive attitude and feels there is no task too small and no task too large Compensation: The wage range for this full-time position starts at $70,000 per year. • Available to work a minimum of 40 hours per week, • Daily open availability across a full 7 day work week, • Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business), • Understanding of Retail Labor Laws, • Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work., • We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees., • We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds., • We're a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you'll get to collaborate with people all around the world., • You'll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment., • We care about the causes our employees care about so we donate to community efforts on a yearly basis., • We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff! Reformation is proud to be an Equal Opportunity Employer. We're committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We're here to ensure you have what you need to show up as your best self. Still don't know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we're all about growth, not gatekeeping. If you're passionate about the role and excited about making fashion more sustainable, we'd love to hear from you. If this role doesn't totally excite you, consider applying to our general application. CRPA Notice found here Want some more?! - Sustainability, Forbes, Fast Company

Job DescriptionMantis Innovation provides managed facility services and turnkey program management with technology-enabled solutions that target the entire building footprint. We look at the entire facility—inside and out—and can impact 70% of what a building operator allocates critical budget dollars toward, including: Strategic electricity and natural gas procurement, renewable energy, and demand response; climate impact reduction and reporting, net zero strategies, and sustainability planning; roofing, solar, HVAC assessment management, pavement, building envelope, data center optimization, and EV charging; lighting/LED retrofits, HVAC/mechanical systems, and BMS/BAS improvements and implementation. Do you have a passion for commercial roofing?Are you RRO certified?Do you have 5+ years' experience in the roofing, construction, or facility mgmt industries?Would you love traveling the country and getting out on roofs in all 50 states? (travel for this role is 75-90% of the year) We are looking for skilled and passionate commercial roofing professionals to join our teams! GENERAL PURPOSE: To effectively apply Mantis survey methodology in the facility inspection process (roof, walls, pavement, and energy) for facility asset management projects. The primary duty will surround commercial roof surveys, but other duties may include pavement surveys, building envelope surveys, and quality assurance observation.Job Duties • Inspect and evaluate roof asset under the direction of a Project Manager/Project Coordinator with consistent accuracy, • Properly capture section surveys with MANTIS tablet technology, • Take clear photos (no silhouettes/shadows) of the building, roof, defects, inventory, and perimeter, • Take perimeter measurements, • Take GPS data points, • Identify roof assembly, inventory, and roof defects, • Identify any hazardous conditions, • Remove debris from roof to allow for thorough visual evaluation of the entire roof surface, • Clean and open drains, scuppers, and gutters for inspection of drainage systems, • Re-attach any loose metal work (flashings, counter-flashings, gutters, and downspouts) and seal for water and air intrusion to check for proper fit and water-tightness during the inspection process, • Removal of accumulated grease, oil, coolant or any caustic materials present on roof membrane which could cause a safety hazard during the inspection process, • Collect core samples and repair holes on all commercial roof types, • As needed, perform minor repairs to prevent leaks, • Make recommendations based upon inspection, • Cross training on pavement, building envelope, and energy inspection required as needed.Safety, • Adhere to MANTIS safety standards at all times, • Wear personal protective equipment (PPE) as project requires. May include full-body harness, lanyards, ropes, anchors, hard hat, work boots, safety vest, • Participate in identifying job hazards through the job hazard analysis (JHA) form and alternatives to said hazards, • Participate and or lead daily safety briefing, • Report all incidents immediately including near misses, • Handle materials as directed by safety data sheets (SDS)REQUIRED QUALIFICATIONS, • High School diploma or equivalent, • 5+ yrs. construction/roofing experience, • OSHA 10 and other safety certifications, • IIBEC Certification: Registered Roof Observer (RRO) and/or ASHRAE Certification, • AS/BS in Engineering, Construction Management, or related field, • Roofing Technology CertificateWORKING ENVIRONMENT/PHYSICAL ACTIVITIES, • Ability to travel up to 80-90% (via vehicle, airplane, etc.), • Heavy physical demands, lifting up to 50-75 lbs daily, standing up to 10-12 hours daily, • Work is typically performed out-of-doors with exposure to all types of weather, • Work is performed on or in the buildings of customers, • Work requires safely climbing ladders daily, • Work is performed in a non-smoking environment, • Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as email and telephone Working extended hours may be required as neededCross Training - Building Envelope, Pavement, Lighting, Mechanical, • Wall Survey: Assist with wall asset inspections using MANTIS INNOVATION tablet technology to assess sealants, wall surfaces, structural integrity, doors, windows, lighting, and signage. Identify hazards, document conditions with photos and a handheld device, and provide recommendations based on findings.

Job DescriptionWorkWave is seeking a transformative and strategic Vice President of Customer Success to build and lead a world-class global Customer Success organization from the ground up. This is a high-impact leadership role responsible for driving customer adoption, retention, growth, and satisfaction across our RealGreen, PestPac, and TEAM software portfolios. The VP of CS will define the customer journey, deploy scalable programs across segments, and serve as the key voice of the customer across the business. WHAT YOU'LL DO: Strategic Leadership•Develop and execute the vision, strategy, and operational plan for a scalable and segmented Customer Success model.•Define the customer journey for SMB, Enterprise, and Strategic accounts across the US, UK, and Australia.•Build and lead a high-performing global Customer Success Management (CSM) team, aligned with WorkWave’s strategic growth goals. Operational Excellence•Create onboarding, engagement, value realization, renewal, and expansion playbooks tailored to each segment.•Implement Customer Health Scoring and risk mitigation frameworks.•Roll out and operationalize a Customer Success platform (e.g., Gainsight) and integrate with Salesforce and other tools.•Establish appropriate tech-touch and high-touch models with the right coverage and capacity planning. Cross-Functional Impact•Collaborate deeply with Sales, Renewals, Professional Services, Support, Product, and Marketing to ensure end-to-end customer success.•Lead the Executive Sponsorship program and participate in key customer engagements. Metrics & Outcomes•Own and improve key SaaS CS metrics including Gross Retention Rate (GRR), Net Revenue Retention (NRR), adoption, Customer Lifetime Value (CLV), churn, and NPS.•Establish data-driven dashboards, KPIs, and forecasting tools to manage performance and risk.•Drive revenue expansion through value realization and partnership with Sales and Marketing on cross-sell and upsell strategies.WHAT YOU’LL BRING: • 10+ years of experience in Customer Success at enterprise SaaS companies, with 5+ years in leadership roles., • Demonstrated experience building and scaling Customer Success organizations from the ground up., • Deep knowledge of both high-touch Enterprise and tech-touch SMB models., • Experience with Customer Success tools (e.g., Gainsight) and CRMs (e.g., Salesforce)., • Track record of improving and sustaining CS metrics (GRR, NRR, churn, NPS)., • Strong communication, executive presence, and customer relationship skills., • Ability to thrive in cross-functional environments and influence at all levels., • Analytical mindset with a passion for leveraging data and insights to drive decisions., • Strong leadership experience, particularly around people management and organizational change management., • Bachelor’s degree required; MBA or related advanced degree is a plus.