Events & Catering Experience Manager
10 days ago
Downtown Juneau, Juneau
Events & Catering Experience Manager - Hospitality - Juneau Juneau, AK Hospitality Description Events & Catering Experience Manager Department: Hospitality Location: Juneau, AK Exemption Status: Exempt Pay Grade(s): 12-14 ($78,526.50 - 95,023.50+ DOE) Purpose: The Catering & Events Manager is responsible for the strategic sales, coordination, and execution of events across Elizabeth Peratrovich Hall (EPH) and Smokehouse Catering operations. This role serves as the primary lead for client engagement, revenue generation, and event execution, ensuring high-quality service delivery that reflects Tlingit & Haida’s values, cultural integrity, and commitment to excellence. This position integrates venue management, catering sales, and event operations to drive enterprise growth, strengthen community partnerships, and enhance the Tribe’s reputation as a premier event and catering provider in Southeast Alaska. Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation: • Sales & Business Development, • Develop and execute sales strategies to increase bookings for both catering services and Elizabeth Peratrovich Hall, • Generate new business through outreach, networking, referrals, and community engagement, • Build and maintain relationships with Tribal programs, businesses, government entities, and community partners, • Maintain and manage a sales pipeline, tracking leads, conversions, and revenue performance, • Negotiate contracts, pricing, and service packages within established guidelines, • Meet or exceed established revenue targets and identify opportunities for repeat and long-term business, • Client Relationship Management, • Serve as the primary point of contact for clients from inquiry through event completion, • Conduct consultations, walkthroughs, and needs assessments for events, • Ensure clear communication of services, expectations, timelines, and deliverables, • Address client concerns and coordinate timely resolutions with internal teams, • Conduct post-event follow-ups to ensure satisfaction and continuous improvement, • Event Operations & Coordination, • Plan, coordinate, and oversee all events for EPH and catering services to ensure seamless execution, • Manage event logistics including scheduling, room setup, catering coordination, and vendor management, • Prepare and distribute event orders, contracts, and detailed execution plans, • Coordinate with culinary, custodial, maintenance, and technical teams, • Oversee front-of-house operations and ensure a high-quality guest experience, • Support or oversee AV, hybrid events, and technical event needs, • Leadership & Administration, • Supervise, train, and support front-of-house and event staff, • Ensure adequate staffing coverage for events and daily operations, • Maintain accurate records including contracts, invoices, and client data, • Track revenue, prepare reports, and support forecasting and budgeting efforts, • Monitor collections, deposits, and payments in coordination with finance, • Implement and maintain systems for event tracking, scheduling, and performance metrics, • Marketing & Community Engagement, • Support and contribute to marketing efforts including social media, promotions, and outreach, • Represent Tlingit & Haida at community events, networking functions, and business engagements, • Promote culturally respectful and Indigenous-centered experiences in catering and events, • Strengthening partnerships that support Tribal economic development and visibility Requirements Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively • Strong leadership, supervision, and team development skills, • Proven success in sales, marketing, and revenue generation, • Excellent customer service and relationship management abilities, • Strong organizational and project management skills, • Ability to manage multiple events, priorities, and deadlines simultaneously, • Knowledge of event operations, catering coordination, and venue management, • Proficiency in Microsoft Office and event management or CRM systems, • Working knowledge of budgeting, invoicing, and financial tracking, • Familiarity with AV systems, hybrid event platforms, and event technology, • Strong verbal and written communication skills, • Cultural awareness and respect for Tribal values, traditions, and protocols Minimum Qualifications (education, experience, skills): • Bachelor’s degree in Hospitality, Business, Marketing, or related field; OR equivalent combination of education and experience, • Four (4) years of experience in event management, catering, hospitality, or sales, • Two (2) years of supervisory or lead experience, • Must be 21 years of age with a valid driver’s license Preferred Qualifications (education, experience, skills): • Experience working in Tribal government, enterprise, or community-based organizations, • Experience managing both venue operations and catering services, • Certification in event management, ServSafe, or AV systems, • Demonstrated success increasing sales, bookings, or revenue growth Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation: • Work is primarily performed in a professional setting with frequent standing, walking, bending, and lifting up to 40 lbs., • Ability to support event setup and breakdown as needed Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: • Work includes evenings, weekends, and holidays based on event schedules, • Travel by small aircraft or ferry may be required, • Exposure to event-related environments including kitchens, large gatherings, and event setups, • Certain positions may have exposure to hazardous materials or conditions as reviewed by the supervisor.
