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  • Technical Customer Service Representative
    Technical Customer Service Representative
    il y a 3 heures
    $55000–$75000 par an
    Temps plein
    Monarch At Carmel Valley, San Diego

    Job Title: Technical Customer Service Representative Location: Hybrid — 12370 Carmel Country Rd Unit 207, San Diego, California, 92130 Job Type: Full-Time Department: Customer Support / Client Services Reports to: Customer Service Manager About Vupico At Vupico, we help the world’s leading organizations turn their data into measurable business value. As a global data solutions company specializing in Master Data Management (MDM), Data Governance, and AI-driven automation, we partner with enterprises to enhance data quality, streamline governance, optimize SAP ecosystems, and accelerate digital transformation. Job Summary Vupico is seeking a proactive and technically skilled Technical Customer Service Representative (TCSR) to join our hybrid support team in San Diego, CA. In this role, you will assist clients with technical inquiries, troubleshoot platform-related issues, and ensure an exceptional experience with Vupico’s data and technology solutions. You will collaborate closely with technical teams, account managers, and support colleagues to resolve client concerns, maintain accurate documentation, and contribute to a high-quality customer journey. This position is ideal for a reliable communicator with strong technical aptitude, problem-solving skills, and a passion for delivering exceptional client support. Key Responsibilities Respond to technical customer inquiries via phone, email, and virtual platforms in a timely and professional manner. Troubleshoot software, platform, and data-related issues, providing accurate guidance and solutions. Assist clients with account setup, onboarding processes, and navigating Vupico’s technology solutions. Document and track all customer interactions, technical issues, and support cases in the CRM. Collaborate with internal technical, sales, and product teams to resolve complex client problems. Escalate unresolved technical issues to appropriate departments and follow up to ensure resolution. Maintain high levels of customer satisfaction through proactive communication and technical expertise. Provide feedback on recurring issues, customer trends, and process improvements to enhance support efficiency. Qualifications Required: Bachelor’s degree or equivalent professional experience. Proven experience in technical customer service, helpdesk, or client support roles (preferably in SaaS, technology, or data services). Strong communication and interpersonal skills, both written and verbal. Solid problem-solving abilities with a customer-first mindset. Familiarity with CRM systems, ticketing tools, and virtual communication platforms. Ability to work independently while collaborating within a global, cross-functional team. Preferred: Experience supporting technology, SaaS, or data-related platforms. Knowledge of ticketing systems, customer support software, or SAP-related environments. Technical troubleshooting experience in software or data platforms. Compensation Competitive salary based on experience. Estimated range: $55,000 – $75,000 annually, plus performance-based incentives. Why Join Vupico? Work with a global team of data and technology professionals committed to innovation and transformation. Join a rapidly growing company supporting industries such as manufacturing, energy, and consumer goods. Gain professional development opportunities in a collaborative, learning-focused environment. Contribute to meaningful work that helps enterprises improve data quality, enhance decision-making, and drive sustainable performance. One-Line Pitch Join Vupico — where your technical expertise, customer service skills, and problem-solving abilities empower organizations on their data transformation journey.

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  • Local Success Coach (Part Time Sales & Customer Service Coordinator)
    Local Success Coach (Part Time Sales & Customer Service Coordinator)
    il y a 18 jours
    Temps partiel
    San Diego

    Work from home as part-time Local Success Coach (LSC)! Great part-time position for anyone interested in cultural exchange, child care and child development, helping families be successful, and engaging with international young adults. We are looking for a Local Success Coach to help support our Host Families and Au Pairs in your area and build strong relationships with Families in your area and Au Pairs from around the world. Employment Type: · Part-time, estimated 3.0 hrs. / wk. · Work-from-home / remote · Independent contractor / 1099 / self-employed · Candidate must live within one hour drive time of San Diego, CA. This position is part-time, with full-time potential as the number of families and Au Pairs you represent grows. This position is work-from-home and you make your own schedule/hours while adhering to timely requirements of Au Pair program regulations. Must be self-motivated, sales-driven and professional with interpersonal & counseling skills. Your compensation is organized into tiers based on the total number of active families in your service area. Currently the San Diego, CA area has 10 active families. For an area of this size, you will spend approximately 3.0 hours per week or 161 hours per full year supporting your families and Au Pairs. The estimated yearly compensation for a cluster this size is up to $9,300. If you are able to grow your cluster to at least 16 families, this will increase your estimated hours to 4.5 per week and 234 hours per full year. The estimated yearly compensation for a cluster this size is $14,100. As an independent contractor you are paid monthly for the deliverables submitted for the prior month. The compensation range listed above is an estimated yearly figure that is based on the current number of clients (Active Count) in your area. The hourly rate equivalent of per deliverable pay structure is approximately $60 but given the fluidity of your family and Au Pair cluster size, this figure can fluctuate based on client changes during the year. Responsibilities Include: Go Au Pair’s focus is to promote meaningful international family relationships, inspire personal enrichment and have fun by fostering wildly successful cultural child care experiences. We are passionate about culture: showing it, sharing it and reshaping it. Go Au Pair values fun and encourages enjoyment and growth – not only for our participants but for our Community as well. As an LSC, you interact directly with participants and play a vital role in educating, communicating, sharing, being awesome and having fun! Your primary duties include: • Providing information and supporting families during the matching process, • Explaining regulations, policies, and rules to Host Families & Au Pairs, • Conducting in-home family interviews/site visits to confirm families understand the program regulations and can host an Au Pair in their home, • Conducting in-home orientations upon arrival of a new Au Pair, • Conducting monthly phone and in person communications with families and Au Pairs, • Organizing frequent in-person "cultural events" in local area for Au Pairs, • Working with headquarters staff as a team to support families and Au Pairs, • Developing personal relationships with families and Au Pairs and maintaining high quality level of communication, • Executing marketing initiatives coordinated with headquarters, • Assisting during crisis and conflict situations quickly and professionally, • Supporting families and au pairs with conflict resolution and issue management Skills, attributes and equipment: Required: • Excellent communication and people skills, • Strong attention to detail, • High energy, enthusiasm, and motivation, • Access to a home computer/laptop, • Access to internet & car, • Interest in international exchange and education Nice to have: • Counseling and conflict resolution experience, • Interest in marketing and growing their local area, • Access to an iPad / tablet to display information during your in-home sites visits and orientations Training and onboarding: To become knowledgeable about how the Au Pair Program works and to learn how to perform your LSC tasks, you’ll need about a year’s worth of experience. This year timeframe is a typical duration of a family’s placement with an Au Pair and provides you with the full experience of supporting both parties, from start to finish. To assist you with this learning process, your training is separated into three major parts. Part one occurs over the first three months: this new hire training and on-boarding process helps you learn about Go Au Pair, the Au Pair program, the rules, and regulations families follow and how to perform ongoing LSC tasks to support your area. This paid training is approximately 2.5 hours per week and includes reading, watching videos, self-exercises, and meeting with training personnel. During the first month, you will only be responsible for completing the training while your training mentor will provide support and service to your area until you’re finished – at which point the cluster will be handed off to you. Part two occurs between months 2 to 6: with your area now assigned to you, you'll apply what you learned in group one's trainings but with your actual families and Au Pairs. Your mentor conducts various one-on-one sessions, each to assist you as you perform each of your LSC tasks for the first time. This paid training is approximately 1.5 hours per month and each includes reading, watching videos, self-exercises, and meeting with training personnel. Part three of the training is a 10-week program and occurs approximately 6 months after you’ve started. This training focuses on teaching you about the matching process and how you can help families find the right Au Pair. This paid training is approximately 3.5 hours per week and includes reading, self-exercises, and meeting with training personnel. To Apply: Please send a Cover Letter and resume.

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