Director, PEO Partner Management
24 days ago
King of Prussia
The Director, PEO Partner Management is responsible for leading the management and performance for assigned strategic I&T partner(s). This role acts as the primary liaison between internal stakeholders and strategic partner(s), ensuring alignment with business objectives, driving mutual value, and optimizing partner performance. The Director, PEO Partner Management fosters strong, collaborative relationships, implements standardized governance, and is accountable for the continuous improvement of partner engagement, service delivery, and issue resolution. The Director, PEO Partner Management also facilitates measurement, validation, and reporting of strategic partner SLAs and performance related metrics. The role is central to the evolution from a fragmented, asset/process-based approach to a unified, service-oriented operating model. • Reports to: Executive Director, I&T Partner Ecosystem Office (PEO), • Direct Reports: None (operates in a matrixed environment, collaborating with the PEO team and relevant business and IT stakeholders) Main Responsibilities and Accountabilities: Strategic Partner Relationship Management • Lead management of strategic IT partner(s), ensuring their activities and deliverables are aligned with CSL’s business goals, service expectations and in-line with existing agreements/contracts., • Build and maintain strong, collaborative relationships with strategic partners to drive mutual success and innovation., • Act as the escalation point of contact and liaison between internal stakeholders and partners, facilitating clear communication, risk identification, issue resolution, and strategic alignment., • Foster a culture of transparency, trust, and accountability to drive long-term partner engagement and performance., • Facilitate measurement and reporting of strategic partner(s) performance based on contract SLAs and metrics, ensuring timely and accurate reporting., • Drive strategic partner(s) incentives and penalties based on contractual requirements, supporting accountability and continuous improvement., • Manage escalations and SLA breaches involving strategic partner(s), serving as the escalation point for performance, commercial, and delivery issues, in coordination with Procurement and Legal., • Evaluate effectiveness of SLAs and reporting metrics, and recommend adding, deleting, modifying metrics to align with desired business outcomes., • Manage governance forums, establish calendars and schedules, prepare meeting agendas, and work with partners to provide required reports, dashboards, and meeting minutes., • Ensure timely execution of governance activities, including Quarterly Business Reviews (QBRs), service reviews, and contract renewals., • Align strategic partner delivery with I&T program milestones and business expectations., • Identify and implement value enhancement and innovation opportunities, soliciting input from partners based on market and industry trends and developments., • Coordinate with sourcing, finance, and security teams on partner onboarding/disengagement, management, and compliance, defining expectations and communicating key compliance requirements., • Leverage dashboards summarizing partner performance, governance activities, and risk exposure., • Track partner milestone completion and deliverable acceptance., • Conduct surveys to measure stakeholder and partner satisfaction, using results to inform action plans and improvements., • Perform other related duties as assigned by the PEO Lead. Position Qualifications and Experience Requirements: Education • 10+ years of progressive experience in IT, business, or partner/vendor management roles, preferably in a global, matrixed environment., • Demonstrated experience managing strategic partnerships, driving performance improvement, and resolving complex issues., • Proven ability to build and maintain executive-level relationships with both internal and external stakeholders., • Experience implementing and optimizing partner governance frameworks, performance management processes, and continuous improvement initiatives., • Strategic Thinking: Ability to align partner strategies with enterprise business objectives., • Relationship Management: Skilled at building trust, resolving conflicts, and driving mutual value with strategic partners., • Performance Management: Proficiency in defining, measuring, and reporting on partner performance using SLAs and KPIs., • Change Leadership: Ability to drive adoption of new processes and foster a culture of continuous improvement., • Communication: Strong written and verbal communication skills, with the ability to influence and engage stakeholders at all levels. CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit ___ and CSL Plasma at ___. Our Benefits For more information on CSL benefits visit ___. You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more about inclusion and belonging visit Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit ___.