Customer Support Agent (Galician) - David Kennedy recruitment - Barcelona

David Kennedy Recruitment is working with a leading airline that is seeking to onboard Basque-speaking Customer Support Advisors to assist passengers across its regional markets in Spain. In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The ideal candidates have strong communication skills, a customer-focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations Position: Customer Service Advisor Location: Barcelona, Spain Model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: • Assist passengers with flight reservations, booking amendments and cancellations, • Provide information about baggage allowances, delayed luggage and missing baggage, • Support customers with online check-in, boarding enquiries and travel documentation, • Assist passengers affected by flight disruptions and respond to refund requests, • Handle customer complaints and resolve travel-related issues in a professional manner, • Explain airline policies, procedures and available options clearly, • Deliver a positive customer experience through effective communication and problem-solving REQUIREMENTS: • Fluency in Basque + English B2, • Strong communication and customer-service skills, • Ability to understand customer concerns and provide clear, helpful solutions, • Calm and professional approach when dealing with stressed or dissatisfied passengers, • Strong problem-solving skills and attention to detail, • Customer-oriented mindset and ability to work in a fast-paced environment

This is a varied, hands-on role combining golf equipment preparation, rental coordination, customer service and local logistics. You will take ownership of the day-to-day operation, ensuring equipment is prepared, bookings are coordinated and customers receive a professional service. Key responsibilities: • Clean, inspect and prepare complete golf club sets for each rental booking., • Check that every set includes the correct clubs, bags and accessories and is presented to a high standard., • Coordinate and carry out equipment deliveries and collections at agreed customer locations., • Manage reservations, scheduling, stock availability and equipment returns., • Respond professionally to customer enquiries by phone and email, resolving issues promptly., • Track golf sets, identify missing or damaged equipment and maintain accurate records., • Ensure all orders are ready and delivered on time., • Help improve operational efficiency and the overall customer experience. Requirements: • Excellent spoken and written English., • Strong organisational and time-management skills., • A practical, hands-on approach and willingness to clean, handle and transport golf equipment., • Confidence dealing with customers and coordinating multiple daily bookings., • Good computer skills, including email and booking systems., • Reliability, punctuality and the ability to work independently., • A full driving licence., • Based in or within reasonable commuting distance of Palma de Mallorca., • Flexibility during busy golfing and holiday periods., • Comfortable working as a self-employed contractor and invoicing for services. Desirable experience: • Spanish language skills., • Knowledge of golf equipment or an interest in golf., • Previous experience in rental operations, tourism, hospitality, logistics or customer service., • Experience with online bookings, social media or digital marketing. Benefits: • Company van supplied., • Responsibility for local operations in a popular European golf destination., • Opportunity to work independently and make a meaningful impact on customer satisfaction., • Work with an established international golf rental business.

Desde Eurofirms estamos buscando a un/a Customer Service/Helpdesk para una empresa del sector inmobiliario: • Dar soporte a los clientes que utilizan la aplicación para ayudarles a resolver dudas y problemas que tengan a través de la herramienta de ticketing o vía telefónica., • Documentación de incidencias y procedimientos, así como mantenimiento del manual de usuario de la aplicación., • Hacer demostraciones y/o formaciones del producto a nuevos clientes. Experiencia: • Experiencia en atención al cliente y resolución de dudas e incidencias., • Castellano y catalán nativos., • Se precisa conocimiento básico en entorno informático (correo, navegadores, registro en aplicaciones web, etc)., • Buscamos a una persona proactiva y con don de gentes. Condiciones: Contrato indefinido con la empresa Jornada de 10 a 14, de lunes a viernes Posición 100% remota Salario: 11600€ brutos/anuales

POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Manager Step 4: reference check

At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Supervisor Step 4: reference check

Desde Eurofirms estamos buscando a un/a Customer Service para una empresa del sector de la salud, equipos y suministros sanitarios. La persona que incorpore realizará las siguientes tareas: Funciones: • Gestión de pedidos: Recibir, registrar y procesar los pedidos de los clientes, garantizando una gestión precisa y puntual de los mismos. • Seguimiento de pedidos y entregas: Coordinar con la empresa externa de logística y realizar el seguimiento de los pedidos hasta su entrega, incluyendo la aclaración de retrasos u otras incidencias relacionadas con la entrega. • Atención al cliente: Actuar como punto de contacto principal para los clientes en cuestiones relacionadas con pedidos, entregas, disponibilidad de productos y consultas operativas generales. • Servicio al cliente: Gestionar consultas y reclamaciones de los clientes de manera profesional, proporcionando información sobre plazos de entrega y disponibilidad actual de stock. • Soporte telefónico: Atender llamadas entrantes, responder a las solicitudes de los clientes cuando sea posible y derivar las llamadas al contacto interno correspondiente cuando sea necesario. • Apoyo al equipo comercial: Proporcionar soporte administrativo y de back office al equipo de Ventas y a los Especialistas de Producto de la zona. Colaborar estrechamente con los Especialistas de Producto, Ventas, la Oficina Central y otros interlocutores internos para garantizar procesos de pedidos y atención al cliente eficientes. • Documentación y archivo: Mantener un sistema de archivo y documentación preciso y estructurado, de acuerdo con los procedimientos internos y los requisitos de auditoría. Requisitos: • Formación en el área comercial y/o administrativa., • Experiencia mínima de 1 a 2 años en Atención al Cliente y/o Administración, preferiblemente en un entorno internacional. Se valorará experiencia en el sector MedTech (tecnología médica)., • Dominio fluido del español y del inglés (C1), tanto hablado como escrito., • Persona flexible, fiable y colaborativa, con una orientación al cliente y al negocio. Salario y otras condiciones: • Contrato temporal de 5 a 6 meses para cubrir una baja médica con posibilidad de pase a plantilla., • Salario máximo de 25.000 € brutos anuales, en función de la formación, experiencia y trayectoria profesional del candidato., • Trabajo presencial en la oficina de Barcelona., • Jornada laboral de lunes a viernes, de 08:00 a 16:00 horas.

¿Buscas estabilidad y un entorno internacional donde crecer profesionalmente? Desde Randstad estamos buscando un/a Customer Care con alemán, con energía, compromiso y orientación al cliente para unirse al equipo. Si tienes buen nivel de alemán y te motiva trabajar en proyectos a largo plazo dentro de una estructura sólida, ¡esta oportunidad es para ti! Nuestro cliente Nuestra empresa cliente es un grupo internacional líder en mediación de seguros y servicios financieros, con más de 3.500 millones de euros en primas gestionadas y más de 15 millones de contratos de seguros de vida. Con una trayectoria de más de 30 años en Francia y más de 15 años en el mercado ibérico, cuenta con presencia en varios países europeos como Italia, Alemania, Bélgica y Austria. La compañía ofrece una cobertura paneuropea y una sólida experiencia en toda la cadena de valor del sector asegurador, desde el diseño de productos hasta la gestión de siniestros, destacando por su conocimiento del mercado y su enfoque integral. Tus funciones • Atender llamadas entrantes ofreciendo información, soporte y asesoramiento a clientes., • Gestionar la apertura de nuevos siniestros de forma telefónica., • Apoyar en la organización y gestión de la documentación recibida., • Redactar y enviar comunicaciones a clientes (solicitudes, seguimiento y confirmaciones)., • Colaborar en diferentes tareas administrativas del día a día. Requisitos del puesto Formación: Ciclo Formativo Grado Superior Idiomas: Alemán: C2, Castellano: C1 Conocimientos: alto grado de orientación al cliente y ventas • Alemán nativo/bilingüe ( prueba oral y escrita), • Español/ Inglés avanzado, • Experiencia en atención al cliente y administración, • Buenas habilidades de comunicación Tus beneficios • Contrato indefinido desde inicio, • Calendario de festivos alemanes, • Jornada completa: De lunes a Jueves de 9h a 18h y viernes intensivos de 9 a 14h, • Teletrabajo en modalidad híbrida (pasado período de prueba), • Salario competitivo: 24.000 euros brutos anuales, • Incorporación inmediata ¿por qué con randstad? Randstad, tu mejor elección Trabajar con nosotros es poder elegir entre una amplísima variedad de ofertas de los mejores empleos y en las mejores empresas. Es elegir que te contraten con todas las garantías legales. Es poder firmar el contrato en remoto con todas las garantías y acceder a tu documentación de una manera rápida y sencilla, gracias a nuestra innovadora tecnología. Siempre cerca de ti, realizamos un seguimiento personalizado de tu incorporación para facilitarte la adaptación a tu nuevo puesto de trabajo. Y cómo queremos que sigas creciendo, contaremos contigo para futuras oportunidades de empleo. Elige trabajar con Randstad y te ayudaremos a encontrar ese empleo que mejor se adapta a ti. somos empleo sostenible La ambición de Randstad es ser la compañía de talento más equitativa y especializada del mundo. Ayudamos a las personas y a las organizaciones a desarrollar su verdadero potencial, buscando oportunidades que impulsen la sostenibilidad económica y prioricen el bienestar de las personas y el planeta. empleo inclusivo Nuestra convicción de que todas las personas, independientemente de su procedencia, tienen las mismas oportunidades de éxito se demuestra en nuestros procesos, donde promovemos la equidad laboral a través equipos diversos e inclusivos. compromiso NetZero Reforzamos nuestro compromiso ambiental para lograr la neutralidad de carbono en 2050 a través de la iniciativa Science Based Targets (SBTi).

Ubicación: Barcelona, España (Poblenou) — Presencial Tipo de puesto: Jornada completa / Jornada parcial Departamento: Atención al Cliente Incorporación: 🚨 Urgente / Inmediata Sobre el puesto En Wolfiek Group operamos varias tiendas e-commerce de productos premium (armas de aire comprimido de alta gama y accesorios especializados). Atendemos a clientes y coleccionistas de todo el mundo que esperan un soporte rápido, preciso y humano. Buscamos de manera urgente un/a Especialista de Atención al Cliente para unirse a nuestras oficinas de Barcelona (Poblenou). Trabajarás en contacto directo con nuestros equipos de Logística, Taller y Operaciones para ofrecer una experiencia de cliente de nivel superior. Tus responsabilidades principales • Gestión de Tickets: Atender consultas por email y help desk (HubSpot) sobre pedidos, envíos internacionales, devoluciones y soporte postventa., • Soporte Técnico y Operativo: Orientar a los clientes sobre dudas de productos y compatibilidad (con el apoyo de nuestros técnicos de taller)., • Contacto Proactivo: Llamar o escribir a clientes para resolver incidencias de alto valor, hacer seguimiento de casos o gestionar reseñas., • Atención Telefónica: Participar en la activación y atención del canal telefónico entrante (inbound)., • Coordinación Interna: Trabajar mano a mano con Logística (seguimiento de envíos) y Taller (reparaciones y garantías). ¿Qué buscamos? • Experiencia previa en Atención al Cliente / Soporte (muy valorable en e-commerce)., • Idiomas: Dominio fluido de Inglés y Español (escrito y hablado). Valorable otros idiomas como Alemán, Francés o Italiano., • Cómodo/a con la tecnología: Capacidad para aprender sobre productos mecánicos/técnicos y manejo de herramientas como HubSpot o Shopify., • Perfil estructurado, detallista, proactivo y orientado a la resolución de problemas., • Disponibilidad para trabajar 100% presencial en Barcelona (Poblenou). ¿Qué ofrecemos? (Beneficios Wolfiek Group) • 💰 Salario competitivo y oportunidad de desarrollo dentro de la empresa., • ⏰ Flexibilidad horaria y opción de salida anticipada los viernes., • 🌴 Días libres extra: Cumpleaños libre, días adicionales por año de antigüedad en la empresa, festivos flexibles y evento anual., • 🏋️ Salud y Bienestar: Cobertura de una parte de la matrícula y cuota del gimnasio (Nova Icaria), sesiones trimestrales de bienestar y, tras cumplir 1 año en la empresa, seguro médico privado., • 🎯 Deporte y Afición: Cobertura de membresía, equipo y transporte para tiro deportivo en Can Piqué., • 📚 Formación: Presupuesto de hasta 1.000 €/año para cursos de formación y desarrollo profesional., • ☕ En la oficina: Snacks saludables, café, té y bebidas disponibles diariamente en Poblenou. ¿Te interesa el reto? ¡Inscríbete directamente a través de Job Today y revisaremos tu perfil de inmediato!

🇳🇱 DUTCH-SPEAKING CUSTOMER SERVICE REPRESENTATIVE 📍 Barcelona | 📅 Start date: 31 August Turn your Dutch language skills into an exciting international career in Barcelona! ☀️ We are looking for a friendly, empathetic and solution-oriented Dutch speaker to join an international Customer Service team. You will be the first point of contact for customers, helping them with their questions and making sure they receive professional and personalised support. If you enjoy helping people, solving problems and working in a positive, fast-paced environment, we would love to meet you! 💬 YOUR ROLE • Assist customers by phone and email, • Answer administrative, billing and contract-related questions, • Provide basic technical support, • Schedule maintenance and installation appointments, • Find the best solution for each customer, • Keep customer information accurate and up to date, • Identify suitable up-selling and cross-selling opportunities 🌟 WHAT WE’RE LOOKING FOR • Native-level Dutch (C2), • Good level of English (B2), • French or Spanish is a plus, • Strong communication and listening skills, • Friendly, patient and customer-focused attitude, • Proactive and solution-oriented mindset, • Customer service or call centre experience is a plus, • Availability to start on 31 August 🕐 SCHEDULE AND TRAINING • 39-hour contract, • Monday to Friday, • Working hours from 09:00 to 18:00, • Weekends off, • Two weeks of fully paid, full-time training 🎁 WHAT YOU’LL ENJOY • Weekly Spanish lessons 💃, • International and people-focused work environment 🌍, • Flexible benefits through Edenred 💳, • Meal, transport and health benefit options, • Four company events every year 🥳, • Free coffee and fresh fruit at the office ☕, • Professional development and career opportunities 📈, • Possibility of hybrid work after the initial office-based period, depending on performance 🏡 💰 SALARY €1,600 gross/month + up to €200 gross monthly bonus Ready to begin your new chapter in Barcelona? ☀️ Apply today—we look forward to meeting you!