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Bienvenid@ a Eurostars Hotel Company, La Industria de la Felicidad! Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels y Tandem Suites. Actualmente, nuestro portofolio cuenta con más de 300 hoteles con presencia en más de 20 países de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado en la experiencia del huésped. Estamos convencidos de que el éxito de una empresa reside en el desarrollo del talento y la ilusión del equipo humano que lo forma. Por ello, buscamos personas que sientan pasión por su trabajo y que quieran crecer con nosotros. ¿Quieres unirte a la Industria de la felicidad? Buscamos un/a Becario/a para el departamento de Administración en nuestra oficina de Barcelona. ¿Qué vas a hacer? Dar soporte en la gestión administrativa dirigidas fundamentalmente a proveedores internacionales. Colaborar con la Preparación de las órdenes de aprobación de las facturas para su posterior pago. Apoyar en la Gestión de incidencias con los proveedores. ¿Qué buscamos? Formación en Turismo, ADE o afines: Si estudias gestión empresarial o el sector turístico, ¡este puesto es para ti! Interés por el turismo y habilidades analíticas: Si te apasiona el mundo del turismo y sabes analizar datos para tomar decisiones, ¡te necesitamos en nuestro equipo! Inglés avanzado: Imprescindible para poder interactuar con nuestros socios internacionales. Posibilidad de convenio con tu universidad: ¡Una gran oportunidad para adquirir experiencia práctica mientras continúas con tus estudios! ¿Qué ofrecemos? 50% de descuento en nuestros hoteles de alta gama: ¡Accede a descuentos exclusivos en nuestros hoteles de 4/5 alrededor del mundo! Además, tu familia también podrá disfrutar de un 20% de descuento, Formación ilimitada con The Power Business School: ¡Accede gratuitamente a todos nuestros programas formativos, desde MBA hasta cursos de digitalización y desarrollo de habilidades! Club del Empleado: Benefíciate de descuentos exclusivos en productos y servicios de ocio, tecnología, deporte, moda ¡y mucho más! Noches de hotel gratis: ¡Si recomiendas a alguien para nuestro equipo, te premiamos con noches de hotel gratis! ¿Por qué unirte a nosotros? Crecimiento profesional: Formarás parte de un equipo dinámico con oportunidades de aprendizaje y desarrollo continuo. Ambiente internacional: Trabajarás en una empresa global, abriendo puertas a nuevas experiencias y conexiones. Desarrollo personal y profesional: Apostamos por el talento joven, ofreciéndote las herramientas necesarias para crecer dentro de nuestra empresa. Si eres una persona comprometida, abierta al cambio y con visión a largo plazo, ¡este es tu lugar! Si te entusiasma el reto y crees que encajas con el perfil, no dudes en postularte. Si conoces a alguien que pueda interesarle, ¡comparte esta oferta!

JOB SUMMARY Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area. Skills and Knowledge • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. CORE WORK ACTIVITIES Developing and Maintaining Food and Beverage/Culinary Goals • Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. • Reviews financial reports and statements to determine how Food and Beverage is performing against budget. • Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. • Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Strives to improve service performance. Developing and Maintaining Budgets • Develops and manages Food and Beverage budget. • Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. • Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. • Focuses on maintaining profit margins without compromising guest or employee satisfaction. Leading Food and Beverage/Culinary Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Serves as a role model to demonstrate appropriate behaviors. • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. • Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. • Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). • Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. • Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Empowers employees to provide excellent guest service. • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. • Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). • Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. • Brings issues to the attention of Human Resources as necessary. • Ensures employees are treated fairly and equitably. • Coaches team by providing specific feedback to improve performance. Additional Responsibilities • Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. • Order and purchase equipment and supplies. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

FRONT OF HOUSE ASSISTANT – Ember Locke - Kensington We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part. THE WORK IN YOUR HANDS Greet guests warmly and assist with check-in and check-out procedures Handle guest inquiries, requests, and basic complaints professionally Answer phone calls and manage reservations or guest information Maintain a clean, organised, and welcoming front desk area Follow hotel policies, procedures, and service standards Coordinate with housekeeping and other departments as needed Assist with administrative and front office tasks Ensure guest satisfaction at all times THE FIRE YOU CARRY Friendly, professional, and customer-focused attitude Strong communication and interpersonal skills Ability to work well as part of a team Good organisational and multitasking abilities Attention to detail and accuracy Problem-solving skills and a calm approach under pressure Basic computer and administrative skills Willingness to learn hotel systems and procedures YOUR PROVEN TRACK Previous experience in customer service or hospitality preferred Experience in a hotel front office or guest services role is an advantage Experience dealing with guests in a face-to-face environment Ability to work flexible shifts, including weekends and public holidays On-the-job training provided for entry-level candidates Experience using property management systems (PMS) is an advantage WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Citadines Islington is seeking a confident Senior Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Assistant Residence Manager, supporting towards providing our guests with memorable experiences of the city. As Senior Receptionist , you will be responsible for: Supervising the day-to-day work of the Front Office Team, from customer service to administration Ensuring that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers’ needs in a resourceful manner Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Senior Receptionist , we require: At least one year experience in a similar role is essential Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Senior Receptionist . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving

Camarero/a de pisos Misión: En The Lodge Mallorca 5*, estamos seleccionando a un/a camarero/a de pisos, quien será responsable de proporcionar un servicio excelente a nuestros clientes, limpiando, ordenando y reabasteciendo las habitaciones de los huéspedes, así como otras áreas comunes, según las indicaciones. Responsabilidades: Mantener en perfecto estado de limpieza y orden las habitaciones del hotel, office, zonas comunes y demás instalaciones. Cambiar la ropa de cama. Suministrar los elementos de aseo, documentos del hotel y otros complementos. Atender directamente al cliente dentro de tus funciones. Cuidar y mantener en perfecto estado los elementos de la habitación, pasillos y zonas comunes. Custodiar las llaves de las habitaciones asignadas. ¿Qué necesitamos de tí? Educación Secundaria Obligatoria (ESO). Conocimiento de productos y técnicas de limpieza. Mínimo 1 año de experiencia en un puesto similar. Excelentes habilidades comunicativas. Autonomía, trabajo en equipo y atención al detalle. ¿Qué ofrecemos? Contrato fijo-discontinuo hasta noviembre. Jornada completa. Uniforme y una comida por turno incluida. Excelente ambiente de trabajo y compañerismo. Proyectos de formación continua. Posibilidad de crecimiento en la compañía. ÚNICO: IRREPETIBLE, EXTRAORDINARIO, EXCELENTE. Nuestro propósito es brindar un servicio excelente a nuestros clientes en hoteles excepcionales en destinos como Madrid, Mallorca, Costa Brava , Andalucía y Norte de España. Nos ocupamos de nuestros clientes, de nuestro equipo, de nuestros hoteles, de la comunidad y del planeta. Esta visión merece que sea real, cada día y en todos los casos. Creemos que, el lujo debe entenderse como una combinación de nuevas experiencias, el valor de lo auténtico y el placer de la sencillez. Todo ello potenciado por la sofisticación, el estilo, la seducción y la calidez. ÚNICO significa irrepetible; por eso ponemos al alcance de nuestros clientes una experiencia incomparable, la entrada a un mundo hecho a medida y en el que cada individuo es diferente y especial. Porque éste es el auténtico significado del lujo en la hospitalidad contemporánea. NUESTRA GENTE Nos apasiona lo que hacemos, y somos conscientes de que los resultados se obtienen a través de las acciones que repetimos a diario. Es por ello, que cada persona en nuestro equipo se compromete a cultivar una actitud de cuidado y dedicación. Animamos a nuestros equipos a que cosechen esta actitud, y la siembren en todos los aspectos de su día a día. Proporcionando un entorno equitativo, justo, sostenible, ético y seguro donde puedan desarrollar sus habilidades y crecer. Un esfuerzo continuo por mantener la igualdad de oportunidades en todos sus aspectos, y la libertad para y entre todos los miembros de nuestro equipo. Descubre más en

Citadines South Kensington is seeking an experienced and confident Residence Manager to become part of our Team. You will report to the Operations Manager, leading the management team with the smooth running of the day to day operations. As Residence Manager , you will be responsible for: Leading the overall day-to-day operation of the residence, ensuring high standards of guest service, operational performance and compliance with company and brand standards. Managing and developing the property team, creating an engaged, productive and positive working environment while supporting performance, development and career growth. Taking ownership of the property’s financial performance, including budgeting, forecasting, payroll and achieving or exceeding agreed financial targets. Driving guest satisfaction by analysing feedback, managing complaints effectively and implementing actions to continuously improve the guest experience. Working closely with Sales, Revenue, Finance, HR and other support functions to deliver the property’s business plan and maximise commercial performance. Ensuring compliance with health & safety, operational, maintenance and company policies and procedures, including effective crisis and emergency management. Supporting the long-term development of the property, including sustainability initiatives, commercial relationships, maintenance of the product and identifying opportunities for continuous improvement. To be successful in the role of Residence Manager , we require: At least 5 years’ management experience, ideally within the hospitality or serviced-apartment sector, including experience at Assistant Residence Manager or equivalent level. Previous Front Office experience, with a good understanding of Revenue Management, budgeting, forecasting, basic accounting and P&L analysis. Strong leadership and people-management skills, with the ability to motivate, develop and engage a diverse team. Excellent communication and interpersonal skills, with the ability to build effective relationships with colleagues, senior stakeholders, clients and guests. Highly organised, proactive and commercially minded, with strong attention to detail and the ability to prioritise and make decisions under pressure. A solutions-focused approach, with the confidence and initiative to identify opportunities, resolve challenges and continuously improve the operation. Strong commitment to delivering an exceptional guest experience, alongside a good understanding of workplace health & safety and operational compliance. This is your opportunity to be part of our team as a Residence Manager . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Team Development, Team Management, Hospitality, Problem Solving

Buscas un nuevo reto? Si es asi sigue leyendo! Minor Hotels Spain dispone de una beca para el Departamento Comercial dando soporte administrativo. Las tareas a desarrollar serán las siguientes: • Soporte al equipo de comerciales de España, Portugal, Andorra, Francia y Nueva York con la herramienta Cvent Transient para las negociaciones B2B • Gestión CRM SAP • Carga tarifas • Gestión de incidencias • Creación de cuentas • Respuesta a leads de empresas • Asistencia a formaciones sobre la herramienta Requisitos Formación Académica: - Cursando, preferiblemente, último año de la Grado de Turismo/ADE o Master relacionado. Conocimientos específicos: - Nivel medio-alto de inglés (hablado y escrito) - Conocimiento a nivel de usuario del paquete Office. Perfil Requerido: - Capacidad de Organización. - Orientación al detalle. - Trabajo en Equipo. Se ofrece *Condiciones: - Duración: 6 meses con posibilidad de prorrogar por 6 meses más. - Jornada Completa de L a J de 9 a 18:30h y V de 9 a 15h. - Ayuda económica de 700€ brutos/mes + 112€ ticket restaurante. Las prácticas en NH Hotel Group responden a un compromiso como compañía con los/las futuros/as profesionales de nuestro sector para completar vuestra formación práctica proporcionando un entorno de aprendizaje rico en experiencias

VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment. Are you passionate about storytelling, travel, and creative digital communication? Do you have a sharp eye for editorial excellence and visual design? Join our Digital Content team to craft compelling newsletters, write captivating blog articles, and safeguard our brand image across all member communications. 🚀 Your responsibilities Research new communication angles and story ideas for newsletter topics. Write engaging newsletter to send to our entire member database (subject lines, preheaders, and main body text). Creatine visual content for email marketing campaigns. Manage and monitor the overall email communications calendar (newsletters, promotional emails, special campaigns, etc.). Analyze campaign performance (open rates, engagement rates) and prepare related reports. Conduct industry research (travel, hospitality, and market trends) to support editorial strategy and content development. Write SEO-friendly articles for our travel blog and website. Ensure brand consistency and maintaining VeryChic’s high standards across all editorial and visual content. 🧠 Your profile Native French speaker; professional proficiency in English preferred. Excellent command of the French language, with flawless spelling, grammar, and syntax. Ability to adhere to and apply our editorial and visual brand guidelines. Creative and innovative mindset. Strong team-oriented attitude. Pragmatic, organized, detail-oriented, and capable of working independently. Strong adaptability and flexibility. Previous experience in the travel, hospitality, or luxury sectors is a plus. 🌟 What VeryChic offers you A modern, bright open-plan office ideally located in the Eixample district of Barcelona. Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. Exclusive discounts on our travel packages for you and your family. A young, dynamic, international, and supportive team. Monthly remuneration of €750 gross/month. 📩 Ready to inspire travel lovers with your words and shape unforgettable stories? Apply now to join VeryChic and board your next journey!

ASSISTANT DIRECTOR OF HUMAN RESOURCES The Ritz-Carlton Tenerife, Abama JOIN OUR TEAM! The Ritz-Carlton Abama Resort, Tenerife, is one of the island's most renowned luxury resorts. Set in an exceptional location overlooking the Atlantic Ocean, the resort combines luxury, nature, outstanding gastronomy, exceptional service, and unforgettable guest experiences. We are looking for an Assistant Director of Human Resources to join our leadership team and contribute to the development of our people, culture, and employee experience across the resort. This is an exciting opportunity for an experienced HR professional who is passionate about hospitality, people development, and delivering excellence in a luxury environment. Who Are We Looking For? Are you passionate about people, hospitality, and creating an exceptional employee experience? As Assistant Director of Human Resources, you will support the Director of Human Resources in leading and implementing the resort's people strategy while ensuring excellence in day-to-day HR operations. You should be comfortable working in a fast-paced, multicultural luxury hospitality environment and be able to handle sensitive employee matters with professionalism, empathy, confidentiality, and discretion. You will play a key role in fostering a positive, inclusive, and high-performance culture, partnering closely with department leaders and employees across the resort. We are looking for a proactive, approachable, and business-oriented HR professional with excellent communication skills, strong organizational abilities, and a genuine passion for helping people. Your Responsibilities Ensure compliance with Spanish labor legislation, collective agreements, and applicable company policies. Contribute to workforce planning, staffing analysis, and organizational effectiveness. In conjunction with the Director of Human Resources, lead HR projects, audits, meetings, and initiatives at resort and Marriott level. Support the Director of Human Resources in the implementation of the resort's people strategy and HR initiatives. Act as a trusted HR partner to department leaders and employees, providing guidance and support on people-related matters. Support recruitment, selection, onboarding, and talent attraction initiatives. Ensure an excellent employee onboarding experience aligned with The Ritz-Carlton culture and service philosophy. Support performance management, employee development, and succession planning processes. Support the implementation of Marriott International and The Ritz-Carlton HR policies, procedures, and standards. Provide guidance to managers on employee relations, performance, attendance, conduct, and workplace matters. Handle employee concerns and sensitive situations with professionalism, empathy, confidentiality, and discretion. Support disciplinary and grievance processes in accordance with company policies and applicable legislation. Monitor and develop HR metrics in conjunction with HR Director and prepare relevant reports to support business and people’s decisions. Support payroll and HR administration processes, ensuring accuracy and compliance. Ensure that confidential employee records and HR documentation are being hold accurately. Collaborate with department leaders to identify staffing challenges and develop effective people solutions. Support the HR team in maintaining a high level of service to employees and internal stakeholders. What We Expect From You We are looking for an experienced, multi-faceted HR professional with a genuine passion for hospitality, people development, and organizational excellence, who will have the potential to take on broader responsibilities as the role evolves. We particularly value: A minimum of 3 years in an HR Manager (or above) capacity in a complex, luxury hospitality environment. Strong knowledge of Spanish labor legislation and HR best practices. Proven previous experience in Human Resources, preferably within luxury hotels, resorts, or high-end hospitality environments. Experience with HR systems and digital HR tools is essential. Bachelor's degree in Human Resources, Business Administration, Psychology, Labor Relations, Hospitality Management, or a related field. Experience in recruitment, employee relations, performance management. Genuine passion for people, hospitality, luxury service, and employee experience. Experience supporting managers and employees across multiple operational departments. Strong understanding of employee engagement and organizational culture. Excellent communication, interpersonal, and conflict-resolution skills. Ability to build trusted relationships with employees and leaders at all levels. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a dynamic and demanding environment. High level of confidentiality, integrity, professionalism, and discretion. Proactive, solutions-oriented, and business-minded approach. Strong analytical and problem-solving skills. Ability to work effectively within a multicultural and international team. Fluency in Spanish and English. Knowledge of additional languages will be considered an advantage. Valid work authorization in Spain. What We Offer Attractive salary above market standards. Travel the world with special rates at more than 9,500 Marriott hotels through the Explore Rate, also available for family members and partners. Enjoy our gastronomic offering with a 20% discount at our hotels and up to 50% throughout the resort. Up to 75% discount on flights if you are a Tenerife resident. Special birthday gift. After one year of service, enjoy the resort as a guest and experience it from the other side. Extra annual payment and bonus based on performance. Innovative training and professional development programs. Career growth opportunities within an international company. Complimentary meals in the employee cafeteria during working hours. Laundry service. Employee celebrations and events, including outings, anniversaries, special weeks, and other activities. Activities and initiatives aimed at making a positive contribution to the community. (All benefit and bonus programs are subject to the company's internal regulations and applicable tax and social security laws. There is no legal entitlement to these programs, and the employer may modify the offer at any time.) An Opportunity to Grow in Luxury Hospitality HR Working as an Assistant Director of Human Resources at The Ritz-Carlton Abama Resort means becoming part of a team where people are at the heart of the guest experience. You will have the opportunity to work in a high-profile luxury resort, partnering with leaders and employees across different departments and contributing directly to the development of a strong service culture. You will be part of an environment where leadership, professionalism, empathy, innovation, and attention to detail are essential. Every day will be an opportunity to develop people, strengthen teams, support business leaders, and contribute to an employee experience that reflects the same level of excellence we strive to provide our guests. As part of The Ritz-Carlton, you will learn and embody our Gold Standards, including our Credo, Employee Promise, and Service Values. We believe everyone can reach their full potential when given an environment where they are empowered to be creative, thoughtful, passionate, and proud of the work they do. Have We Inspired You? If you would like to develop your career in Human Resources within luxury hospitality and become part of The Ritz-Carlton Tenerife, Abama team, we invite you to apply through Marriott Careers with your application documents. Join a team where people, leadership, and attention to every detail come together to create an extraordinary employee and guest experience. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-centered culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law. At more than 100 award-winning properties around the world, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional that they remain in the memory long after the stay. Every day, we set the standard for unique and exceptional luxury service around the world, and we take pride in delivering excellence in the care and comfort of our guests. By joining The Ritz-Carlton, you join a portfolio of brands within Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, the land, and subtropical vegetation blend effortlessly with iconic Moorish-inspired architecture. The resort’s 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. A renowned culinary destination in its own right, this 5-star Tenerife resort features world-class restaurants ranging from light and casual dining to Michelin-starred fine dining experiences. Offering the perfect escape, this timeless resort boasts multiple swimming pools, a 2,500 m² Spa & Fitness Centre, and the largest Ritz Kids in Europe. JOIN OUR TEAM! …as a Cost Controller at The Ritz-Carlton Tenerife, Abama. Who are we looking for? Are you passionate about transforming financial data into strategic decisions that drive business success? As a Cost Controller , you will play a key role in the financial planning, monitoring, and control of our resort, ensuring efficient and profitable operations aligned with the excellence standards of Marriott International and The Ritz-Carlton. If you are analytical, strategically minded, results-oriented, and thrive in a dynamic luxury hospitality environment, we would love to meet you! Your responsibilities will include… • Supporting and contributing to the resort’s financial planning and strategic decision-making processes. • Analysing financial data, market trends, and performance indicators to identify opportunities for improvement and business growth. • Assisting in the preparation of annual budgets, forecasts, and business plans. • Monitoring and analysing actual financial results against forecasts and budgets, providing recommendations to maximise profitability. • Developing initiatives to optimise costs, improve margins, and strengthen the property's return on investment. • Maintaining effective financial controls and procedures to mitigate business risks. • Collaborating closely with the Finance and Accounting team to ensure accurate financial management and reporting. • Ensuring the timely and accurate preparation of financial reports in compliance with corporate and legal requirements. • Monitoring the accuracy of the Profit & Loss (P&L) statement, ensuring revenues and costs are properly recorded and allocated. • Assisting with internal, external, and regulatory audits, ensuring any corrective actions are implemented where necessary. • Ensuring compliance with all applicable financial, accounting, tax, and legal regulations. • Preparing financial reports, business analyses, and presentations for senior leadership. • Supporting the Finance leadership team by providing financial insights and recommendations on operational and business matters. • Participating in meetings with stakeholders and management teams, providing clear analysis and context regarding financial performance. • Building effective relationships with key stakeholders while understanding their financial objectives and expectations. • Ensuring compliance with Marriott International’s Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs). • Supporting the development of team members through training, coaching, and knowledge-sharing initiatives. What we are looking for in you… • A university degree in Finance, Accounting, or a related field. • Previous experience in finance, cost control, accounting, or similar financial roles, preferably within the hospitality industry or an international organisation. • Strong knowledge of financial analysis, budgeting, cost control, auditing, and financial reporting. • The ability to interpret financial information and translate it into meaningful business insights. • Excellent organisational skills, attention to detail, and the ability to multitask in a fast-paced environment. • Strong analytical and problem-solving abilities. • The ability to communicate financial information clearly and effectively to different audiences. • A collaborative approach and the ability to build strong working relationships across departments. • Proficiency in Microsoft Office applications and financial management systems. • Fluency in Spanish and English; additional languages will be considered an asset. • A valid work permit for Spain. How we inspire you… Become part of our team and contribute to the success of one of Europe’s most prestigious resorts. Your financial expertise will help create memorable guest experiences while supporting the sustainable growth of our business. • An attractive salary package commensurate with your experience and responsibilities within a global luxury hospitality company. • Travel the world across more than 9,500 hotels with our exceptional employee rates ("Explore Rate"), also available to eligible family members and partners. • Enjoy a 20% discount on Food & Beverage outlets across Marriott International hotels. • Take advantage of a 50% discount on our on-property dining outlets. • Did you know you can receive up to 75% discount on flights if you are a resident of Tenerife? • Extensive corporate benefits and discounts on leisure activities, travel, and services. • A special birthday surprise to celebrate your day. • Enjoy a complimentary guest experience at our resort after one year of service. • 13th and 14th salary payments. • Access to innovative learning and development programmes through our corporate university. • Genuine career growth and promotion opportunities within Marriott International. • Complimentary meals provided in our employee dining facility. • We take care of the cleaning of your work attire whenever applicable to the role. • We celebrate our team through events, activities, employee appreciation programmes , and special occasions throughout the year. • Participate in corporate social responsibility initiatives and make a positive impact in our local community. • Your wellbeing matters to us, which is why we provide comprehensive occupational health support. (All benefit and bonus programmes are subject to individual company regulations. Applicable tax and social security regulations apply, and the company reserves the right to amend these programmes at any time.) Have we sparked your interest? Then apply now through Marriott Careers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience remains with them. By attracting the best hospitality professionals who create lifelong memories, we believe that everyone succeeds when empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and special luxury service around the world and take pride in delivering excellence in guest care and comfort. Your role will be to ensure that The Ritz-Carlton Gold Standards are delivered with care and attention. Our Gold Standards are the foundation of The Ritz-Carlton and guide us every day to be better than the day before. This foundation, together with our belief that culture drives success, has earned The Ritz-Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify our Gold Standards, including our Employee Promise, Credo, and Service Values. Our promise to you is the opportunity to be proud of both the work you do and the people you work alongside. By joining The Ritz-Carlton, you become part of the Marriott International portfolio of brands. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, the land, and subtropical vegetation blend effortlessly with iconic Moorish-inspired architecture. The resort’s 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. A renowned culinary destination in its own right, this 5-star Tenerife resort features world-class restaurants ranging from light and casual dining to Michelin-starred fine dining experiences. Offering the perfect escape, this timeless resort boasts multiple swimming pools, a 2,500 m² Spa & Fitness Centre, and the largest Ritz Kids in Europe. JOIN OUR TEAM! …as a Cost Controller at The Ritz-Carlton Tenerife, Abama. Who are we looking for? Are you passionate about transforming financial data into strategic decisions that drive business success? As a Cost Controller , you will play a key role in the financial planning, monitoring, and control of our resort, ensuring efficient and profitable operations aligned with the excellence standards of Marriott International and The Ritz-Carlton. If you are analytical, strategically minded, results-oriented, and thrive in a dynamic luxury hospitality environment, we would love to meet you! Your responsibilities will include… • Supporting and contributing to the resort’s financial planning and strategic decision-making processes. • Analysing financial data, market trends, and performance indicators to identify opportunities for improvement and business growth. • Assisting in the preparation of annual budgets, forecasts, and business plans. • Monitoring and analysing actual financial results against forecasts and budgets, providing recommendations to maximise profitability. • Developing initiatives to optimise costs, improve margins, and strengthen the property's return on investment. • Maintaining effective financial controls and procedures to mitigate business risks. • Collaborating closely with the Finance and Accounting team to ensure accurate financial management and reporting. • Ensuring the timely and accurate preparation of financial reports in compliance with corporate and legal requirements. • Monitoring the accuracy of the Profit & Loss (P&L) statement, ensuring revenues and costs are properly recorded and allocated. • Assisting with internal, external, and regulatory audits, ensuring any corrective actions are implemented where necessary. • Ensuring compliance with all applicable financial, accounting, tax, and legal regulations. • Preparing financial reports, business analyses, and presentations for senior leadership. • Supporting the Finance leadership team by providing financial insights and recommendations on operational and business matters. • Participating in meetings with stakeholders and management teams, providing clear analysis and context regarding financial performance. • Building effective relationships with key stakeholders while understanding their financial objectives and expectations. • Ensuring compliance with Marriott International’s Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs). • Supporting the development of team members through training, coaching, and knowledge-sharing initiatives. What we are looking for in you… • A university degree in Finance, Accounting, or a related field. • Previous experience in finance, cost control, accounting, or similar financial roles, preferably within the hospitality industry or an international organisation. • Strong knowledge of financial analysis, budgeting, cost control, auditing, and financial reporting. • The ability to interpret financial information and translate it into meaningful business insights. • Excellent organisational skills, attention to detail, and the ability to multitask in a fast-paced environment. • Strong analytical and problem-solving abilities. • The ability to communicate financial information clearly and effectively to different audiences. • A collaborative approach and the ability to build strong working relationships across departments. • Proficiency in Microsoft Office applications and financial management systems. • Fluency in Spanish and English; additional languages will be considered an asset. • A valid work permit for Spain. How we inspire you… Become part of our team and contribute to the success of one of Europe’s most prestigious resorts. Your financial expertise will help create memorable guest experiences while supporting the sustainable growth of our business. • An attractive salary package commensurate with your experience and responsibilities within a global luxury hospitality company. • Travel the world across more than 9,500 hotels with our exceptional employee rates ("Explore Rate"), also available to eligible family members and partners. • Enjoy a 20% discount on Food & Beverage outlets across Marriott International hotels. • Take advantage of a 50% discount on our on-property dining outlets. • Did you know you can receive up to 75% discount on flights if you are a resident of Tenerife? • Extensive corporate benefits and discounts on leisure activities, travel, and services. • A special birthday surprise to celebrate your day. • Enjoy a complimentary guest experience at our resort after one year of service. • 13th and 14th salary payments. • Access to innovative learning and development programmes through our corporate university. • Genuine career growth and promotion opportunities within Marriott International. • Complimentary meals provided in our employee dining facility. • We take care of the cleaning of your work attire whenever applicable to the role. • We celebrate our team through events, activities, employee appreciation programmes , and special occasions throughout the year. • Participate in corporate social responsibility initiatives and make a positive impact in our local community. • Your wellbeing matters to us, which is why we provide comprehensive occupational health support. (All benefit and bonus programmes are subject to individual company regulations. Applicable tax and social security regulations apply, and the company reserves the right to amend these programmes at any time.) Have we sparked your interest? Then apply now through Marriott Careers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience remains with them. By attracting the best hospitality professionals who create lifelong memories, we believe that everyone succeeds when empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and special luxury service around the world and take pride in delivering excellence in guest care and comfort. Your role will be to ensure that The Ritz-Carlton Gold Standards are delivered with care and attention. Our Gold Standards are the foundation of The Ritz-Carlton and guide us every day to be better than the day before. This foundation, together with our belief that culture drives success, has earned The Ritz-Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify our Gold Standards, including our Employee Promise, Credo, and Service Values. Our promise to you is the opportunity to be proud of both the work you do and the people you work alongside. By joining The Ritz-Carlton, you become part of the Marriott International portfolio of brands. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: a tranquil oasis where the sea, the land, and subtropical vegetation blend effortlessly with iconic Moorish-inspired architecture. The resort's 462 guest rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. An award-winning culinary destination in its own right, this 5-star Tenerife resort features world-class restaurants ranging from simple, light cuisine to Michelin-starred fine dining. Offering a true escape, this timeless resort boasts multiple swimming pools, a 2,500 sqm Spa & Fitness Center, and the largest Ritz Kids in Europe. JOIN OUR TEAM! ...as a Front Desk Agent at The Ritz-Carlton Tenerife, Abama. Who are we looking for? Are you passionate about creating memorable experiences from the very first moment? As a Front Desk Agent, you will be the first impression of our resort and play a key role in delivering a warm and personalized welcome to our guests. If you enjoy providing exceptional service, love interacting with people from different cultures, and thrive in a dynamic luxury environment, we would love to meet you! Your responsibilities include... Welcoming guests in a warm, professional manner in alignment with The Ritz-Carlton standards. Efficiently managing check-in and check-out procedures, ensuring a seamless and personalized guest experience. Providing accurate information about the resort's facilities, services, experiences, and activities. Responding proactively and efficiently to guest inquiries, requests, and special requirements. Managing reservations, modifications, and guest information updates within hotel systems. Performing administrative and billing tasks in accordance with company procedures. Handling guest concerns, complaints, and requests with empathy, professionalism, and a strong focus on guest satisfaction. Coordinating closely with departments such as Housekeeping, Concierge, Guest Relations, Reservations, and Food & Beverage to ensure an exceptional guest experience. Promoting hotel services and facilities by identifying opportunities for upselling and enhancing the guest experience. Maintaining the front desk area in a clean, organized, and professional manner in line with luxury brand standards. Ensuring the confidentiality and security of guest information at all times. Complying with Marriott International and The Ritz-Carlton policies, procedures, and service, quality, and safety standards. What we would like from you... You have a naturally guest-oriented attitude and enjoy creating exceptional guest experiences. Ideally, you have previous experience in Front Office, customer service, or similar roles within the hospitality or service industry. You possess excellent communication skills and enjoy interacting with international guests. You are well-organized, able to manage multiple tasks simultaneously, and remain calm during busy periods. You are solution-oriented, detail-focused, and capable of anticipating guests' needs. You enjoy working as part of a team and collaborating with different departments. You are fluent in Spanish and English ; additional languages will be highly valued. You have basic computer skills and, preferably, experience working with hotel management systems. You already hold a valid work permit for Spain. How we inspire you... Become part of our team and contribute your ideas and creativity to the daily experiences of our guests. Do you know what makes working here special? It means being part of moments that guests will remember long after they have left. An attractive salary above market standards for your flexible assignment at our hotel. Travel worldwide across our more than 9,500 hotels with excellent employee rates ("Explore Rate") and enjoy exclusive benefits. By the way, these benefits also apply to your family, partner, and parents. Enjoy food & beverage offerings in our more than 9,500 hotels with a 20% discount. Benefit from a 50% discount on our resort's culinary offerings. Did you know that you can receive up to a 75% discount on flights if you are a resident of Tenerife? Comprehensive corporate benefits with numerous discounts on leisure activities and travel. A special birthday surprise to celebrate your special day. Enjoy our resort as a guest after one year of service with us, a once-in-a-lifetime experience. 13th and 14th salary payments. Innovative learning concepts to support your professional journey. We even have our own training university! Career development opportunities and prospects within an international company. Complimentary meals provided in our employee dining room. No need to worry about your uniform (where applicable according to department); we provide it and take care of the laundering of your professional attire. We love celebrating, especially with you! Team outings, employee celebrations, Employee Appreciation Week, anniversaries, and many more occasions to recognize and celebrate you and your colleagues. We care about our community in many ways. Join our social responsibility initiatives and give back to society. Your health is one of our priorities, which is why we offer comprehensive occupational healthcare. (All benefit and bonus programs are subject to individual company regulations. Applicable tax and social security laws apply, and any deductions will be administered through payroll adjustments. There is no legal entitlement to these programs, and the employer reserves the right to modify the offering at any time.) Have we sparked your interest? Then apply now through Marriott Careers and submit your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law. Across more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that they stay with our guests long after their visit has ended. By attracting the best hospitality professionals who create memories for a lifetime, we believe everyone succeeds when empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and exceptional luxury service around the world and take pride in delivering excellence in the care and comfort of our guests. Your role will be to ensure that The Ritz-Carlton's Gold Standards are delivered with care and attention. The Gold Standards are the foundation of The Ritz-Carlton and guide us every day in our pursuit of excellence. It is this foundation, and our belief that culture drives success, that has earned The Ritz-Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify our Gold Standards, including our Employee Promise, Credo, and Service Values. In return, we promise to provide you with the opportunity to take pride in your work and in the people you work alongside. By joining The Ritz-Carlton, you become part of Marriott International's portfolio of exceptional brands. Here, you can do your best work, pursue your purpose, belong to an amazing global team, and become the very best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

OIN OUR TEAM! The Ritz-Carlton Abama Resort, Tenerife , is looking for a Group Sales Trainee to join our team for a period of 6 months. This opportunity is aimed at university students who are looking to gain professional experience in luxury hospitality, sales, and events , within an international environment focused on service excellence. As a Group Sales Trainee , you will support the Group Sales team in managing and coordinating group requests, events, and business opportunities, contributing to the positioning of The Ritz-Carlton Abama as a leading destination for high-end groups, meetings, incentives, and events. You will have the opportunity to learn from experienced hospitality professionals and gain first-hand insight into the commercial operations of a luxury resort, participating in sales processes, proposal preparation, client follow-up, and coordination with the different departments involved in each group or event. Key Responsibilities Support the Group Sales team with the day-to-day management of group, meeting, incentive, and event enquiries. Assist with the preparation and follow-up of commercial proposals, quotations, and contracts . Enter, update, and maintain group and business opportunity information in the department's systems and tools. Follow up on enquiries, leads, and business opportunities, ensuring a timely and professional response. Support communication with clients, agencies, companies, and other commercial partners under the supervision of the team. Assist in the organization and coordination of site inspections, sales visits, and resort presentations . Collaborate with other departments, including Banquets, Catering, Events, Reservations, Front Office, and Finance, to ensure the smooth coordination of groups. Support the planning and follow-up of groups and events from the enquiry stage through to execution. Prepare documentation, presentations, agendas, and other materials required for meetings and events. Maintain an up-to-date database of clients, agencies, companies, and commercial contacts. Monitor market trends, competitors, and business opportunities within the MICE and Group Business segments. Support the preparation of basic reports and the collection of data related to sales, groups, and events. Participate in commercial activities, presentations, trade shows, workshops, and other business development initiatives when required. Apply The Ritz-Carlton standards of quality and excellence in all interactions with clients and colleagues. Under the supervision of the team, you will have the opportunity to apply your academic knowledge in a real professional environment and develop essential skills in sales, negotiation, customer service, group and event management, commercial communication, organization, and hospitality . What We Are Looking For We are looking for a proactive, organized, communicative, and customer-oriented individual with a genuine interest in sales, events, and the luxury hospitality industry. We particularly value: Interest in sales, events, hospitality, tourism, and guest experience . Excellent written and verbal communication skills. Ability to build professional relationships and establish trust with clients and colleagues. Strong customer service mindset. Excellent organizational skills and attention to detail. Interest in developing commercial and negotiation skills. Ability to manage multiple tasks and priorities in an organized manner. Proactive, responsible, and results-oriented attitude. Ability to work effectively within a multicultural and international team. Basic knowledge of Microsoft Office, particularly Excel and PowerPoint , will be considered an advantage. Confidence and fluency in Spanish and English . Knowledge of additional languages will be considered an advantage. Previous experience in sales, events, tourism, hospitality, customer service, or administration will be a plus. What We Are Looking For Currently enrolled in a Bachelor's or Master's degree at a university. Internship must be mandatory or recognized by the university, where applicable. Availability to complete a 6-month internship . Availability to start as soon as possible . Genuine interest in luxury hospitality, tourism, sales, and events. Fluent level of Spanish and English. Ability to work effectively in an international and multicultural environment. Professionalism, responsibility, initiative, and attention to detail. Valid work authorization in Spain. Internship Conditions & Benefits We offer two compensation options: Option A Accommodation provided by the company. €300 net per month. Option B No accommodation provided. €500 net per month. Additional Details Meals are included in the employee cafeteria during working hours only. For administrative interns, uniforms are not provided; professional attire in accordance with the hotel's image standards is required. Uniform laundry service is available at the hotel for the relevant departments. All benefit and bonus programs are subject to the company's individual regulations. Applicable tax and social benefit laws apply, and any tax deductions will be managed through the appropriate payroll adjustments. There is no legal entitlement to these programs, and the employer may modify the offer at any time. An Opportunity to Grow As part of The Ritz-Carlton , you will have the opportunity to learn and apply our Gold Standards , which form the foundation of our culture and the way we deliver exceptional service. You will learn alongside professionals in luxury hospitality and hotel sales , while becoming part of an international team committed to creating memorable experiences for both our guests and our corporate and group clients. Our promise to you is to provide an opportunity to take pride in the work you do, learn from some of the industry's best professionals, and develop the skills and competencies needed to begin your career in the hospitality industry. Have We Sparked Your Interest? If you are looking for a professional experience in Group Sales within an international luxury resort , we invite you to submit your application through Marriott Careers , indicating your availability to start. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-centered culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of relax where the sea, land, and subtropical vegetation blend seamlessly with iconic Moorish-inspired architecture. The resort's 462 guest rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. An award-winning culinary destination in its own right, this 5-star resort in Tenerife features world-class restaurants ranging from light, casual dining to Michelin-starred fine dining experiences. Offering a haven of escape, this timeless resort boasts multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids program in Europe. JOIN OUR TEAM! ... as a Housekeeper at The Ritz-Carlton Tenerife, Abama . Who Are We Looking For? Are you passionate about service excellence, attention to detail, and creating memorable guest experiences? As a Housekeeper you will play a key role in maintaining the highest standards of cleanliness, presentation, and comfort throughout our guest rooms and assigned areas, directly contributing to guest satisfaction and upholding the renowned excellence of The Ritz-Carlton. If you are an organized, responsible, and quality-driven professional with a strong service mindset and the ability to work as part of a team, this is an excellent opportunity to develop your career at one of Europe's most prestigious resorts. Your Responsibilities Will Include... • Clean, service, and prepare assigned guest rooms in accordance with company quality, presentation, and service standards. • Replenish guest amenities, bed linens, towels, and all necessary supplies to ensure guest comfort and satisfaction. • Inspect the overall condition of guest rooms, furniture, equipment, and decorative elements, ensuring proper functionality and presentation. • Promptly report any maintenance issues, damages, defects, or repair needs identified in guest rooms or assigned areas. • Ensure compliance with all company cleaning, hygiene, and sanitization procedures. • Maintain housekeeping carts, storage areas, and service rooms in an organized, fully stocked, and clean condition. • Handle and report lost and found items in accordance with established company procedures. • Respond to guest requests in a professional, courteous, and efficient manner, delivering personalized and exceptional service. • Collaborate closely with Front Office, Engineering, Laundry, and Housekeeping teams to ensure smooth daily operations. • Identify opportunities to enhance the guest experience through careful attention to detail and anticipation of guest needs. • Comply with health and safety regulations and properly use cleaning products, tools, and equipment. • Maintain the confidentiality of guest information, guest belongings, and company information at all times. • Report accidents, incidents, injuries, or unsafe working conditions following company policies and procedures. • Contribute to a positive and collaborative work environment aligned with The Ritz-Carlton's values and service culture. • Ensure compliance with quality standards and actively participate in continuous improvement initiatives. • Perform other reasonable job duties as requested by supervisors or management. What We Are Looking For... • High School Diploma, Secondary Education Certificate, or equivalent. • Previous experience in a similar role within a Housekeeping department, preferably in four-star or five-star hotels. • Knowledge of room cleaning procedures, housekeeping operations, and hygiene standards. • Strong attention to detail and commitment to service excellence. • Ability to work efficiently and in an organized manner within a fast-paced environment. • Guest-focused mindset with a genuine passion for hospitality. • Ability to work effectively as part of a team and collaborate across departments. • Strong communication and interpersonal skills. • Ability to manage multiple tasks while maintaining high-quality standards. • Responsible, proactive, and professional attitude. • Physical ability to perform the duties associated with the role. • Basic Spanish language skills; English or additional languages will be considered an advantage. • Valid work permit for Spain. Preferred Qualifications • Previous experience in luxury hotels, resorts, or upscale hospitality environments. • Knowledge of international hospitality brand standards and luxury service expectations. • Additional training in Housekeeping, Professional Cleaning, Hospitality, or related fields. • Experience working with quality assurance procedures and service excellence standards. • Knowledge of professional cleaning products, equipment, and advanced housekeeping techniques. How we inspire you... Become part of our team and contribute to the success of one of Europe's most prestigious resorts. Your professionalism and commitment to excellence will help create exceptional experiences for our guests and corporate clients at The Ritz-Carlton Tenerife, Abama. • Attractive salary package aligned with your experience and responsibilities within a leading luxury hospitality company. • Travel around the world across our more than 9,500 hotels with exclusive employee rates through our "Explore Rate" program. These benefits also extend to your family, partner, and parents. • Enjoy a 20% discount on Food & Beverage offerings at our more than 9,500 hotels worldwide. • Enjoy a 50% discount on our own culinary offerings. • Did you know that residents of Tenerife may receive up to 75% discounts on flights? • Extensive corporate benefits with numerous discounts for leisure activities and travel. • Special birthday surprise on your special day. • Enjoy a unique resort stay experience after one year of service with us. • We provide 13th and 14th month salary payments. • Innovative training concepts supporting your professional growth, including access to our own learning university. • Career development opportunities and advancement prospects within an international company. • Complimentary meals provided in our employee dining facility. • No need to worry about uniforms (where applicable). We provide and clean your professional attire. • We love celebrating our employees through team outings, employee appreciation events, Employee Week celebrations, anniversaries, and much more. • We actively support our community through various social responsibility initiatives and encourage you to participate. • Your health is one of our top priorities, which is why we offer comprehensive occupational healthcare services. (All benefit and incentive programs are subject to individual company regulations. Tax and social security laws apply, and any applicable deductions will be processed through payroll. Participation in these programs does not constitute a legal entitlement, and the employer reserves the right to amend benefits at any time.) Have we sparked your interest? Then apply now through Marriott Careers and submit your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest's stay, the memory remains with them. By attracting the world's finest hospitality professionals who create lifelong memories, we believe everyone succeeds when empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and exceptional luxury service worldwide, and we take pride in delivering excellence in the care and comfort of our guests. Your role will be to ensure that The Ritz-Carlton Gold Standards are upheld with care and dedication. The Gold Standards are the foundation of The Ritz-Carlton and guide us every day to be better than the day before. It is this foundation and our belief that culture drives success that have earned The Ritz-Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify our Gold Standards, including our Employee Promise, Credo, and Service Values. In return, we promise to provide you with the opportunity to take pride in your work and the people you work alongside. By joining The Ritz-Carlton, you become part of the Marriott International portfolio of brands. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of relax where the sea, land, and subtropical vegetation blend seamlessly with iconic Moorish-inspired architecture. The resort's 462 guest rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. An award-winning culinary destination in its own right, this 5-star resort in Tenerife features world-class restaurants ranging from light, casual dining to Michelin-starred fine dining experiences. Offering a haven of escape, this timeless resort boasts multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids program in Europe. JOIN OUR TEAM!... as a Spa Supervisor Who are we looking for? Are you passionate about wellness, luxury service, and team leadership? As a Spa Supervisor, you will play a key role in the daily operation of our Spa facilities, ensuring exceptional guest experiences while maintaining the highest standards of quality and service that define The Ritz-Carlton. If you are an organized, dynamic, and guest-focused professional with experience in wellness, spa, or hospitality environments, this is an excellent opportunity to further your career at one of Europe's most prestigious resorts. Your responsibilities will include... • Inform employees of general hotel information, internal policies, operational procedures, and any relevant department communications. • Respond to guest inquiries regarding Spa services, treatments, facilities, and retail products. • Verify guest information and confirm scheduled treatments prior to service delivery. • Oversee the daily appointment schedule, ensuring the efficient management of bookings, resources, and guest flow. • Coordinate last-minute schedule changes, resolve booking issues, and ensure a seamless guest experience. • Actively promote Spa services, treatments, and retail products to support revenue and departmental objectives. • Manage inventory requests and monitor stock levels of Spa products, supplies, and equipment. • Inspect work areas, tools, and equipment to ensure compliance with company cleanliness, safety, and quality standards. • Coordinate with the Engineering department regarding preventive and corrective maintenance needs within the Spa. • Support management with recruitment, onboarding, training, scheduling, coaching, and employee development activities. • Lead by example and foster a culture of excellence, professionalism, and outstanding guest service. • Ensure compliance with operational procedures, company policies, and brand standards. • Report and document accidents, injuries, incidents, and unsafe working conditions in accordance with company guidelines. • Deliver exceptional guest experiences by anticipating guest needs and providing personalized solutions. • Build and maintain positive working relationships with team members and collaborate effectively with other resort departments. • Ensure adherence to quality standards and implement corrective action plans when necessary to improve performance and guest satisfaction. • Protect the confidentiality of guest and company information at all times. • Perform other reasonable job duties as requested by supervisors or management. What we're looking for in you... • High School Diploma, Secondary Education Certificate, or equivalent qualification. • Minimum of 2 years of relevant experience in a Spa, wellness center, luxury hotel, or similar hospitality environment. • Knowledge of Spa operations, treatment scheduling, guest service, and wellness industry standards. • Ability to lead, motivate, coach, and develop team members. • Strong organizational, problem-solving, and decision-making skills. • Guest-focused mindset with a passion for delivering exceptional service. • Sales and upselling skills related to Spa treatments and retail products. • Ability to work collaboratively across multiple departments. • Excellent communication and interpersonal skills. • Proactive, professional, and results-oriented approach. • Proficiency in Microsoft Office and Spa reservation management systems. • Fluency in Spanish and English; additional languages are considered an asset. • Valid authorization to work in Spain. Preferred Qualifications • Additional education or certification in Wellness, Spa Management, Hospitality, or related fields. • Previous supervisory experience within a luxury Spa or hotel environment. • Knowledge of Forbes, Marriott, Ritz-Carlton, or other luxury hospitality service standards. How we inspire you... Become part of our team and contribute to the success of one of Europe's most prestigious resorts. Your professionalism and commitment to excellence will help create exceptional experiences for our guests and corporate clients at The Ritz-Carlton Tenerife, Abama. • Attractive salary package aligned with your experience and responsibilities within a leading luxury hospitality company. • Travel around the world across our more than 9,500 hotels with exclusive employee rates through our "Explore Rate" program. These benefits also extend to your family, partner, and parents. • Enjoy a 20% discount on Food & Beverage offerings at our more than 9,500 hotels worldwide. • Enjoy a 50% discount on our own culinary offerings. • Did you know that residents of Tenerife may receive up to 75% discounts on flights? • Extensive corporate benefits with numerous discounts for leisure activities and travel. • Special birthday surprise on your special day. • Enjoy a unique resort stay experience after one year of service with us. • We provide 13th and 14th month salary payments. • Innovative training concepts supporting your professional growth, including access to our own learning university. • Career development opportunities and advancement prospects within an international company. • Complimentary meals provided in our employee dining facility. • No need to worry about uniforms (where applicable). We provide and clean your professional attire. • We love celebrating our employees through team outings, employee appreciation events, Employee Week celebrations, anniversaries, and much more. • We actively support our community through various social responsibility initiatives and encourage you to participate. • Your health is one of our top priorities, which is why we offer comprehensive occupational healthcare services. (All benefit and incentive programs are subject to individual company regulations. Tax and social security laws apply, and any applicable deductions will be processed through payroll. Participation in these programs does not constitute a legal entitlement, and the employer reserves the right to amend benefits at any time.) Have we sparked your interest? Then apply now through Marriott Careers and submit your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest's stay, the memory remains with them. By attracting the world's finest hospitality professionals who create lifelong memories, we believe everyone succeeds when empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and exceptional luxury service worldwide, and we take pride in delivering excellence in the care and comfort of our guests. Your role will be to ensure that The Ritz-Carlton Gold Standards are upheld with care and dedication. The Gold Standards are the foundation of The Ritz-Carlton and guide us every day to be better than the day before. It is this foundation and our belief that culture drives success that have earned The Ritz-Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify our Gold Standards, including our Employee Promise, Credo, and Service Values. In return, we promise to provide you with the opportunity to take pride in your work and the people you work alongside. By joining The Ritz-Carlton, you become part of the Marriott International portfolio of brands. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JOIN OUR TEAM! The Ritz-Carlton Abama Resort, Tenerife is looking for motivated and enthusiastic students to join our team through a 6-month internship opportunity. We offer internship opportunities across several departments, allowing students to gain valuable professional experience within the luxury hospitality industry and develop their skills in an international environment focused on service excellence. Available Departments Internship opportunities may be available in the following areas: Front Office Housekeeping Food & Beverage Culinary Human Resources Finance Sales & Marketing Meetings & Special Events The specific department and responsibilities will depend on the candidate's academic background, interests, skills, and the operational needs of the resort. Your Opportunity As a Trainee at The Ritz-Carlton Abama, you will have the opportunity to become part of a professional and multicultural team while gaining hands-on experience in one of the world's leading luxury hospitality environments. Depending on your assigned department, you may support daily operations, departmental projects, guest services, administrative activities, events, or other initiatives that contribute to the successful operation of the resort. Throughout your internship, you will work alongside experienced hospitality professionals and have the opportunity to apply your academic knowledge in a real-world environment. Your responsibilities may include: Supporting the daily activities and operations of your assigned department. Assisting with departmental projects and initiatives. Providing professional and attentive service to guests, where applicable. Supporting administrative tasks, documentation, and departmental organization. Collaborating with colleagues and other departments to ensure operational excellence. Following The Ritz-Carlton's standards, policies, and procedures. Participating in projects designed to improve the guest experience and operational efficiency. Developing professional skills relevant to your area of study. Maintaining a positive, proactive, and professional attitude throughout the internship. Depending on the department, you may have the opportunity to develop skills in guest relations, hospitality operations, food & beverage, culinary arts, housekeeping, human resources, finance, sales, marketing, communication, administration, and event management . What We Are Looking For We are looking for motivated, responsible, and enthusiastic students who are interested in developing their professional experience within the luxury hospitality industry. We particularly value: Genuine interest in hospitality, tourism, and the hotel industry. Positive and proactive attitude. Strong sense of responsibility and professionalism. Excellent interpersonal and communication skills. Ability to work effectively as part of a team. Strong organizational skills and attention to detail. Willingness to learn and take on new responsibilities. Ability to work in a multicultural and international environment. Customer-oriented mindset. Confidence and fluency in English or Spanish. Knowledge of additional languages will be considered a plus. Previous experience in hospitality, tourism, customer service, administration, or a related field will be an asset, depending on the department. What We're Looking For Currently enrolled in a Bachelor's or Master's degree program , or an equivalent educational program. Internship placement must be mandatory or officially recognized by the university, as applicable. Availability to complete a 6-month internship . Preferred start date: As soon as possible. Genuine interest in developing a career within the luxury hospitality industry. Fluent Spanish and English language skills. Ability to thrive in an international and multicultural environment. Professionalism, responsibility, and strong attention to detail. Valid work authorization for Spain. Internship Terms and Benefits We offer two compensation options: Option A Accommodation provided by the company €300 net per month Option B No accommodation provided €500 net per month Additional Information Meals are provided in the employee dining room during working hours only. Trainees working in administrative departments are not provided with a uniform; professional business attire in accordance with the hotel's grooming standards is required. Laundry service for uniforms is available for applicable departments. All benefit and bonus programs are subject to the company's individual regulations. Applicable tax and social security laws apply, and any required deductions will be managed through payroll adjustments. There is no legal entitlement to such programs, and the employer reserves the right to modify the offering at any time. An Opportunity to Grow As part of The Ritz-Carlton, you will have the opportunity to learn about and apply our Gold Standards , which form the foundation of our culture and the way we deliver exceptional service. Working alongside experienced luxury hospitality professionals, you will gain practical knowledge, develop valuable professional skills, and become part of an international team committed to creating memorable experiences for our guests. Our promise to you is to provide an environment where you can take pride in your work, learn from some of the industry's finest professionals, and develop the skills needed to begin a successful career in hospitality. Has This Opportunity Sparked Your Interest? If you are looking for a professional internship experience within an international luxury resort , we invite you to submit your application through Marriott Careers. Please indicate your area of interest or preferred department and your availability to join us! We look forward to welcoming the next generation of hospitality professionals to The Ritz-Carlton Abama Resort, Tenerife . Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Buscamos una persona responsable, organizada y con iniciativa para incorporarse al Departamento de Servicios Generales. Si tienes ganas de trabajar, capacidad de organización y te gusta el trabajo administrativo y de almacén, esta puede ser tu oportunidad. Funciones Recepcionar la mercancía. Preparar los pedidos de mercancía para su posterior recogida por los departamentos correspondientes. Registrar los pedidos en el sistema informático. Organizar y ubicar la mercancía en el almacén general. Controlar los stocks de productos. Regularizar albaranes. Colaborar en las tareas administrativas propias del departamento. Requisitos Formación Profesional de Grado Medio en Administración, Gestión Administrativa o similar. Conocimientos informáticos a nivel avanzado. Actitud proactiva y con ganas de trabajar. Se ofrece Contrato fijo discontinuo. Salario según convenio. Incorporación a partir del 1 de septiembre de 2026 . Turno de mañana. Formación en Prevención de Riesgos Laborales (PRL).

El hotel NH Collection Madrid Abascal, buscamos un practicante para comenzar en septiembre, y que quiera iniciar su experiencia laboral en este mundo, con posibilidad para extras o vacaciones. Las principales funciones serán: • Atender e informar a la clientela sobre las características del hotel y sus diferentes servicios, así como en la realización de pequeños encargos. • Realizar las reservas de la clientela, en función de la política comercial de la cadena y de la disponibilidad y características de las habitaciones, vía telefónica o presencial. • Analizar las incidencias de turnos anteriores, relativas a “check in”, instalaciones del hotel, posibles quejas y/o requerimientos de la clientela. • Verificar el número de habitaciones libres del hotel, cruzando la información de los sistemas de gestión con la documentación disponible relativa a reservas. • Realizar el “check-in” de los clientes/as en el hotel, solicitando la información necesaria en cada caso. • Supervisar los cargos realizados en las cuentas de los clientes/as relativos a alojamiento, consumiciones, teléfono, y servicios del hotel, controlando los saldos excedidos. • Realizar el proceso de “check-out” del cliente/a del hotel, solicitando al mismo la información necesaria en cada caso para ejecutar dicho proceso. • Coordinar la información relativa a la entrada de la clientela habitual en el hotel, entre los distintos departamento implicados. Requisitos: * Formación Académica: - Cursando Diplomatura en Turismo, Grado en Hosteleria y Turismo, o formación similar. * Conocimientos Específicos: - Nivel alto de inglés (hablado y escrito). Se valorará otros idiomas. - Conocimientos a nivel usuario del paquete Microsoft Office. * Perfil Requerido: Vocación de Servicio (Care), Habilidades Comunicativas e Interpersonales (Ease), Orientación a Resultados, con ambición de superar las expectativas de los clientes (Deliver), instinto para conocer cuándo y cómo sorprender a los clientes (Surprise), Iniciativa Comercial, Trabajo en Equipo y actitud hospitalaria e informal, al mismo tiempo que respetuosa y profesional, representando la identidad de los hoteles de NH Hotel Group (Natural Host). *Condiciones: - Ayuda económica al estudio de 400€ Se ofrece: Las prácticas en Minor Hotels Europe & Americas responden a un compromiso como compañía con los/las futuros/as profesionales de nuestro sector para completar vuestra formación práctica proporcionando un entorno de aprendizaje rico en experiencias.

GROUP OPERATIONS MANAGER – LONDON HQ As Group Operations Manager, you will play a pivotal role in shaping and executing the operational strategy across a diverse portfolio of properties. You will lead initiatives that drive commercial performance, elevate guest experience, and embed operational excellence at scale. Acting as a strategic partner to senior leadership and cross-functional teams, you will ensure that operations are agile, brand-aligned, and future-ready. The position is based full-time at our London Bridge Head Office, with occasional property visits. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Strategy & Excellence Lead the design and implementation of scalable operational frameworks, SOPs, and policies that drive efficiency, profitability, and service excellence. Continuously benchmark operational standards against industry best practices, ensuring innovation and relevance. Develop and maintain a centralised knowledge base for property teams, enabling consistent execution and rapid onboarding. Supplier & Contract Management Own group-level supplier relationships, ensuring performance against SLAs and commercial targets. Lead strategic sourcing and tendering processes to optimise cost and quality. Monitor market trends to mitigate risk and leverage opportunities for cost control and value creation. Ability to navigate and negotiate contracts. Revenue Growth & Commercial Impact Drive non-room revenue (NRR) initiatives in collaboration with GMs, identifying new monetisation opportunities across the guest journey. Partner with Finance and Revenue teams to enhance profitability through data-driven decision-making, budgeting, and forecasting. Lead cost optimisation programmes without compromising brand or service standards. Guest Experience & Brand Integrity Champion a guest-first culture, embedding brand values and service ethos across all touchpoints. Oversee brand audits and quality assurance programmes, ensuring consistency and excellence across the portfolio. Deliver actionable insights to improve guest satisfaction and investor value. Cross-Functional Leadership Act as a strategic liaison between Operations and functions including Marketing, HR, IT, and Development. Lead operational input into digital transformation, ESG initiatives, and systems implementation. Influence cross-departmental projects to ensure operational feasibility and long-term scalability. Stakeholder & Ownership Relations Serve as the primary operational contact for ownership groups, delivering transparent, data-led reporting and strategic updates. Align property-level goals with broader business objectives through collaboration with corporate teams. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Bachelor’s degree in Hospitality, Business Administration, or related field (or equivalent experience). Advanced certifications in operations, project management, or leadership are advantageous. YOUR PROVEN TRACK Minimum 5 years’ experience in hospitality operations. Proven track record of delivering profit enhancing results and operational transformation. Strong commercial acumen and experience managing budgets, KPIs, and supplier contracts. Exceptional communication, stakeholder management, and strategic thinking skills. Comfortable working in a fast-paced, high-growth environment with regular travel. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

OPERATIONS ASSISTANT – LONDON HQ We are looking for a proactive and organised Operations Assistant to support our Operations team at Head Office. This is a great opportunity for someone looking to build a career in hotel operations, gaining exposure to multi-site hospitality management across the UK and Europe. You will play a key role in supporting day-to-day operational activity, liaising with hotels, and helping ensure smooth communication between Head Office and on-property teams. This role is based five days a week in our London Bridge Head Office. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Provide administrative and operational support to the Operations team Act as a point of contact between Head Office and hotel teams Assist with reporting, data tracking, and performance updates Support the coordination of operational projects and initiatives Help maintain operational standards, procedures, and documentation Assist with new hotel openings and refurbishments where required Arrange travel, meetings, and logistics for the Operations team Handle ad hoc tasks to support the wider business Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Highly organised with strong attention to detail Excels in a fast-paced, dynamic environment with a strong entrepreneurial spirit. Excellent communication skills, both written and verbal Confident using Microsoft Office (Excel, Word, PowerPoint) Able to manage multiple tasks and priorities in a fast-paced environment A team player with a proactive and flexible approach Previous experience in hospitality, operations, or administration is desirable but not essential Interest in hotel operations and working with international teams WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Auxiliar de cocinca - Office Misión: En Palacio de Luces 5*, estamos en la busqueda de un auxiliar de office para incorporarse a nuestro equipo de cocina. Se encargará del lavado de menaje, vajilla y utensilios, así como del mantenimiento de la limpieza e higiene de la zona de cocina y office, apoyando al equipo en las tareas de producción cuando sea necesario. Responsabilidades: Lavado y organización de menaje, vajilla y utensilios de cocina Limpieza y desinfección de la zona de office y cocina Gestión de residuos y reciclaje según normativa Apoyo básico en la preparación de alimentos cuando se requiera Cumplimiento de normas de seguridad alimentaria (APPCC) ¿Qué necesitamos de ti? Experiencia previa en puesto similar (valorable, no imprescindible) Capacidad de trabajo en equipo y bajo presión Disponibilidad para turnos rotativos, fines de semana y festivos Coche propio ¿Qué ofrecemos? Contrato fijo-discontinuo hasta el 31/10/2026 Salario según convenio + kms. Uniforme y menús saludables. Retribución flexible Buen ambiente de trabajo y compañerismo. Oportunidad de crecimiento en la compañía. ÚNICO: IRREPETIBLE, EXTRAORDINARIO, EXCELENTE. Nuestro propósito es brindar un servicio excelente a nuestros clientes en hoteles excepcionales en destinos como Madrid, Mallorca, Costa Brava, Andalucía y Norte de España. Nos ocupamos de nuestros clientes, de nuestro equipo, de nuestros hoteles, de la comunidad y del planeta. Esta visión merece que sea real, cada día y en todos los casos. Creemos que, el lujo debe entenderse como una combinación de nuevas experiencias, el valor de lo auténtico y el placer de la sencillez. Todo ello potenciado por la sofisticación, el estilo, la seducción y la calidez. ÚNICO significa irrepetible; por eso ponemos al alcance de nuestros clientes una experiencia incomparable, la entrada a un mundo hecho a medida y en el que cada individuo es diferente y especial. Porque éste es el auténtico significado del lujo en la hospitalidad contemporánea. NUESTRA GENTE Nos apasiona lo que hacemos, y somos conscientes de que los resultados se obtienen a través de las acciones que repetimos a diario. Es por ello, que cada persona en nuestro equipo se compromete a cultivar una actitud de cuidado y dedicación. Animamos a nuestros equipos a que cosechen esta actitud, y la siembren en todos los aspectos de su día a día. Proporcionando un entorno equitativo, justo, sostenible, ético y seguro donde puedan desarrollar sus habilidades y crecer. Un esfuerzo continuo por mantener la igualdad de oportunidades en todos sus aspectos, y la libertad para y entre todos los miembros de nuestro equipo. Descubre más en

JOB SUMMARY Assists the Director of Human Resources in executing strategies that serve to attract, retain, and develop diverse premiere talent. Position directs and works with human resource employees to carry out the daily activities of the Human Resource Department, including recruitment, total compensation, employee relations, and training and development. Executes against objectives outlined in the Human Resources Business Plan and delivers services that meet or exceed the needs of employees and enable business success. Ensures compliance with applicable regulations and Standard Operating Procedures. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area. OR • 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area. CORE WORK ACTIVITIES Managing the Staffing and Recruiting Process • Ensures open positions are advertised in appropriate venues to attract a diverse candidate pool. • Ensures the open position listing is in a visible location for both internal and external candidates. • Works with Employment Administrator to establish and maintain contact with external recruitment sources (e.g., state job service, local colleges, recruiting agencies, and community based organizations). • Networks with local organization and peers to source candidates for current or future openings (e.g., Hotel Association). • Facilitates interdepartmental transfers and promotions and transfers or promotions to other properties within this property brand. • Oversees the selection and offer processes for hourly employees to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection are documented, applicants receive status notifications). • Partners with department managers and recruiting professionals to recruit management positions, make hiring decisions and negotiate job offers in accordance with SOPs. Managing Legal and Compliance Practices • Ensures compliance with key policies (e.g., Sexual Harassment, Non-Harassment, Non-Discrimination, No Solicitation). • Ensures interviews are conducted according to recommended guidelines, consistent screening criteria is used, and only job-related questions are asked. • Ensures wages are paid in accordance with Standard Operating Procedures and federal and state laws (e.g., employee pay for meeting attendance, wages limited to maximum rate of pay, entry level rates paid to new hires, overtime provisions in place, separation pay). • Ensures drug screening and background checks are completed in accordance with brand's Standard Operating Procedures. Managing Benefits Education and Administration • Manages Workers Compensation claims to ensure appropriate employee care and costs management. • Educates employees on benefits package. • Educates HR team on the various types of benefits available and eligibility requirements. • Provides an overview of employee benefits to the management team enabling them to educate their employees and answer routine questions. • Ensures that department has the available resources on hand to administer employee benefits. Managing and Conducting Staff Development Activities • Ensures hourly performance appraisal processes are in place. • Assists in identifying key drivers of employee satisfaction and supports managers in addressing issues with written plans and actions. • Coaches managers on progressive discipline process. • Ensures development plans are in place (e.g., goals documented, progress towards goal achievement is measured). Managing Employee Relations and Human Resources Communication • Utilizes an “open door” policy to address employee problems or concerns in a timely manner. • Ensures effective employee communication channels are established and active in. • Analyzes accident trends and reports these trends to the management team. • Monitors work environment for signs of union organization. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Front Office Intern – Grand Hyatt Lanzarote Playa Dorada Resort & Spa Location: Playa Blanca, Lanzarote, Spain Department: Rooms Division / Front Office Duration: 3–6 months (Flexible start dates) Perks: Accommodation Included + Meals + Competitive Stipend The Experience Are you ready to kickstart your career in paradise? At Grand Hyatt Lanzarote Playa Dorada Resort & Spa , we don’t just provide a stay; we create "Unlimited-Luxury®" memories. As a Front Office Intern, you will be the face of our resort, welcoming international guests to the volcanic beauty of Lanzarote and ensuring their experience is nothing short of extraordinary. Your Role Working in the Front Office is the heartbeat of the resort. You will learn the art of 5-star service by: Creating a First Impression: Assisting with seamless check-ins and check-outs, ensuring every guest feels like a VIP from the moment they arrive. Personalizing Stays: Handling guest inquiries, providing local recommendations, and coordinating special requests to exceed expectations. Mastering Operations: Gaining hands-on experience with premium Property Management Systems (PMS) and luxury hospitality standards. Multicultural Communication: Interacting with guests from all over the world, sharpening your language skills in a professional environment. Problem Solving: Learning how to handle challenges with grace, empathy, and a "can-do" attitude. What We’re Looking For The Vibe: You are charismatic, proactive, and have a genuine passion for making people smile. The Skills: Currently enrolled in a Hospitality, Tourism, or Business degree. The Languages: Fluency in English and Spanish is essential. Knowledge of German, French, or Italian is a huge plus! The Mindset: A team player who thrives in a fast-paced, luxury environment and wants to learn from the best in the industry. Why Join Us? Live Where You Work: Forget the commute! We provide comfortable staff accommodation right here in Lanzarote. Full Board: Enjoy high-quality meals at our staff restaurant. Career Launchpad: Gain a prestigious name on your CV and potential future career opportunities within our global hotel group. Island Life: Spend your days off exploring stunning beaches, volcanic landscapes, and the vibrant culture of the Canary Islands.

CLUSTER OPERATIONS MANAGER – LOCKE LONDON CITY & LOCKE LONDON ALDGATE We’re seeking a driven Cluster Operations Manager to support our hotel operations and deliver an exceptional guest experience. Reporting into the Cluster General Manager, you will be responsible for the day-to-day running of the hotel, ensuring all departments operate smoothly and consistently meet the highest standards of service. Working closely with teams across Front Office, Housekeeping, Food & Beverage, and Maintenance, you will drive efficiency, performance, and guest satisfaction. We’re looking for a hands-on leader who leads by example, inspires their team, and creates a positive, high-performing culture. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Management: Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments. Ensure compliance with health, safety, and legal regulations. Monitor daily operations to maintain smooth functioning and resolve issues promptly. Guest Experience: Maintain high standards of customer service and guest satisfaction. Handle guest complaints and feedback professionally, ensuring timely resolution. Implement initiatives to enhance guest loyalty and repeat business. Financial & Revenue Management: Assist in budgeting, forecasting, and cost control measures. Monitor departmental expenses and implement strategies to maximise profitability. Assist Cluster/General Manager to optimise occupancy and ADR (Average Daily Rate). Leadership & Development: Recruit, train, and mentor department heads and teams. Conduct performance reviews and implement development plans. Foster a positive work culture and ensure compliance with HR policies. Quality & Brand Standards: Ensure all departments adhere to brand standards and operational SOPs. Conduct regular audits and inspections to maintain quality and consistency. Drive continuous improvement initiatives. Strategic Planning: Contribute to long-term operational strategies aligned with business goals. Identify opportunities for innovation and efficiency improvements. Support sustainability and corporate social responsibility initiatives. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY Passionate about hotel operations and delivering exceptional guest experiences Strong leadership and people management skills Excellent communication, coaching and problem-solving abilities Exceptional financial acumen and understanding of hotel revenue streams Knowledge of PMS, POS and operational software Ability to work under pressure and adapt to changing priorities Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment YOUR PROVEN TRACK Bachelor’s degree in hospitality management or related field (preferred) Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role. Proven track record in managing multi-department operations including F&B WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Location: London - Holborn Department: Sales & Operations Title: Assistant Luxury Experience Designer Compensation: Starting from GBP 31,000 to 35,000 About Queen of Clubs At Queen of Clubs, we don’t simply design trips, we curate lifestyles and unforgettable moments. A multi-award-winning leader in the B2B Luxury Travel Industry, Queen of Clubs Group has been creating innovative on-site lifestyle travel solutions since 2009. With offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan, we operate at the highest level of global luxury travel. From private aviation and rare access to world-class events to bespoke journeys and exclusive experiences, we deliver tailor-made solutions for the world’s most discerning clientele. As a trusted, behind-the-scenes partner for elite travelers, we transform expectations into exceptional realities. To support our continued growth, we are looking for an Assistant Luxury Experience Designer to join our fast-paced, international, and design-led London office in Holborn. You Will Support the coordination of luxury travel requests, working closely with Senior Luxury Experience Designers and the Team Leader Assist in managing full itineraries, including ground operations, hotels, villas, logistics, and exclusive experiences Communicate with luxury suppliers, travel agencies, and partners under the guidance of senior team members Contribute to the preparation of tailor-made itineraries and proposals for elite clientele Support the maintenance of professional relationships with suppliers and clients to ensure high levels of satisfaction Use BeConcierge CRM to create, update, and track bookings, products, and contacts Assist with quotations, pricing, and follow-ups to support sales performance and conversion rates Work closely with the team to help resolve client requests and issues efficiently and professionally Collect and share client feedback with senior team members to support continuous service improvement Gradually develop autonomy and confidence in managing bookings and client communication We Offer A competitive starting salary, based on experience, plus performance-based incentives Company-provided MacBook and iPhone An excellent opportunity to begin a career within a leading international B2B luxury travel brand A dynamic, multicultural team of experienced travel professionals An inspiring work environment in the heart of London Ongoing learning, training, and exposure to exceptional client experiences Clear opportunities for professional growth and long-term career development

¿Cuál será tu misión? Como Recepcionista , serás responsable de atender las necesidades de los huéspedes a su llegada y salida así como de proporcionarles una experiencia excepcional en general durante su estancia, en línea con la visión y los valores del hotel sobre la satisfacción del cliente. ¿Qué tendrás que hacer? Recibir y completar el proceso de check-in de todos los huéspedes y grupos que lleguen de forma puntual y profesional, así como completar el proceso de check-out de los huéspedes y grupos que se marchen. Gestionar la asignación de habitaciones en función de las características de los huéspedes (VIP, tradicionales, nuevos clientes, etc.) con el departamento correspondiente. Gestionar si es necesario, y asegurarse de mantener a la recepción y al equipo directivo plenamente informados de las peticiones, consultas, quejas y/o sugerencias de los huéspedes, tanto de los huéspedes como de otros departamentos. Conocer todos los productos y servicios del hotel, tarifas, promociones disponibles y paquetes de descuento, así como los eventos especiales y VIP diarios. Conocer y comunicar los servicios disponibles en el hotel (tales como reservas en restaurantes) e información general sobre seguridad. Maximizar la ocupación de habitaciones con las mejores tarifas (esto incluye cerrar ventas y extranets si es necesario). Utilizar técnicas de up-selling (promocionar el programa de fidelización de la empresa y Rewards, otros destinos, comidas y bebidas, transporte e instalaciones del hotel). Gestionar las reservas de habitaciones de los huéspedes. Proporcionar información a los huéspedes sobre la propiedad y los alrededores (museos, monumentos), incluidos eventos especiales, lugares de interés, restaurantes, actividades, etc. en la ciudad. Responder a las solicitudes de los huéspedes de servicios o preparativos especiales (por ejemplo, transporte, reservas, limpieza en seco) organizándolos o identificando a los proveedores adecuados. Seguir las normas de la marca de la empresa. Asistir a otros departamentos, según sea necesario. Informar y proporcionar servicios nocturnos a los huéspedes (por ejemplo, llamada despertador). Gestionar los pagos de facturación y las operaciones de caja durante el turno de noche. Hacer rondas, comprobar si hay irregularidades, cerrar ventanas, puertas, etc. Responsable de los informes de auditoría nocturna. ¿Qué buscamos? Experiencia previa en el departamento de Front Office, preferiblemente en un hotel de tamaño y complejidad similares. Licenciatura o diplomatura en Dirección Hotelera o equivalente. Imprescindible dominio del idioma local y nivel alto de inglés. Conocimiento de varios programas informáticos (Microsoft Office, TMS, etc.) y sistemas de Front Office. Orientación al servicio al cliente. Flexibilidad para responder a diversas situaciones de trabajo. Gran capacidad de comunicación. Orientación comercial. Capacidad para trabajar de forma independiente y en equipo. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.

JOB SUMMARY Responsible for proactively soliciting and managing group and transient sales opportunities. Manages the hotel’s segment sales effort. Actively up-sells each business opportunity to maximize revenue opportunity. Manages daily activities related to group and transient sales objectives. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities • Works collaboratively with off-property sales channels (e.g., territory sales, company sales) to ensure group and transient sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for group and transient sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management. Conducting Daily Sales Activities that Achieve Department Goals • Responds to incoming group and transient opportunities for the property that are outside parameters of the . • Manages departmental budget, including group and transient sales. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Uses sales resources and administrative/support staff effectively. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Conducts data analysis and sharing of information on market conditions, competitors, client and industry changes, economic forecasts and trends. Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new group and transient business to achieve personal and property revenue goals. • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the property based on market conditions and property needs. • Monitors same day selling procedures to maximize room revenue and control property occupancy. • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. • Maximizes total hotel revenue by working closely with Rooms and Catering departments. Providing Exceptional Customer Service to all Guests and Customers • Supports customer loyalty to company by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports customer service standards and property’s brand standards. • Provides excellent customer service consistent with the daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to company. Additional Sales and Marketing Responsibilities • Utilizes intranet for resources and information. • Conducts site inspections. • Creates contracts as required. • Participates in and practices daily service basics of the brand. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

¡Bienvenid@ a Eurostars Hotel Company, La Industria de la Felicidad! Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa, que integra las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels y Tandem Suites. Actualmente, nuestro portafolio cuenta con más de 300 hoteles en más de 20 países. Nuestra actividad está respaldada por un sólido know how que se refleja en todos los ámbitos: la gestión hotelera, los valores de marca y, por supuesto, el cuidado exquisito en cada experiencia del huésped. Estamos convencidos de que el éxito de una empresa reside en el talento y la ilusión del equipo humano que la conforma. Por eso, buscamos personas apasionadas por su trabajo y que quieran crecer con nosotros. ¿Quieres unirte a la Industria de la Felicidad? Buscamos un/a Administrativo/a Junior de RRHH para nuestro hotel Eurostars Grand Hotel La Toja 5* GL. ¿Cuáles serán tus responsabilidades? Control y gestión del programa interno de fichajes. Apoyo en trámites y movimientos relativos a nuevas contrataciones, finalizaciones etc. Apoyo en la gestión y control de la prevención de riesgos. Información y resolución de consultas en lo referente al departamento laboral. ¿Qué buscamos? Formación en RR.HH, Relaciones Laborales, Administracion o similares. Experiencia de 1 a 2 años en el puesto. Valorable nivel de inglés. ¿Qué ofrecemos? En Eurostars Hotel Company formarás parte de una compañía líder en el sector turístico, en constante crecimiento internacional, donde podrás desarrollar tus habilidades profesionales en un entorno dinámico y colaborativo. Además, disfrutarás de las siguientes ventajas: 50% de descuento en nuestros hoteles: descuentos de hasta el 50% en más de 250 hoteles de Eurostars Hotel Company en todo el mundo y hasta un 20% para familiares. Formación The Power Business School: acceso gratuito e ilimitado a programas formativos en liderazgo, tecnología, marketing, soft skills y mucho más. Club del Empleado: acceso a descuentos exclusivos en viajes, tecnología, ocio, salud y bienestar. Programa de Referenciados: premiamos a quienes nos ayudan a incorporar nuevo talento. Plan de desarrollo profesional: formación continua, acompañamiento y oportunidades reales de crecimiento dentro de un grupo turístico internacional. Si te apasiona el trato con clientes, disfrutas de los entornos dinámicos y buscas una oportunidad para seguir desarrollándote profesionalmente, nos encantará conocerte.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of tranquility where the sea, volcanic landscape, and subtropical gardens blend seamlessly with architecture inspired by Moorish design. Featuring 462 guest rooms and suites—located within the vibrant Citadel and the exclusive Retreat—guests enjoy breathtaking views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. This five-star destination is home to an award-winning culinary offering, ranging from casual dining to Michelin-starred cuisine. The resort also features multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. On Abama's golden sandy beach, guests enjoy an exclusive area with complimentary sunbeds and umbrellas. JOIN OUR TEAM! …as an In-Room Dining Supervisor at The Ritz-Carlton Abama Resort, Tenerife. Who we're looking for… Are you passionate about luxury dining experiences and inspiring high-performing teams? As an In-Room Dining Supervisor , you will oversee the daily operations of our In-Room Dining service, ensuring every guest enjoys an exceptional dining experience in the comfort of their room or suite. You will lead by example, coach and support your team, and ensure every order is delivered with precision, efficiency, and the personalized service that defines The Ritz-Carlton. If you are a hands-on leader with a passion for hospitality and operational excellence, we'd love to meet you. Your responsibilities will include… Supervise the day-to-day operation of the In-Room Dining department, ensuring seamless and efficient service. Lead, coach, motivate, and develop the In-Room Dining team while fostering a culture of excellence, collaboration, and continuous improvement. Ensure all food and beverage orders are prepared, presented, and delivered according to The Ritz-Carlton's luxury service standards. Monitor service quality, delivery times, presentation, and guest satisfaction to consistently exceed expectations. Handle guest requests, special dietary requirements, and service recovery situations promptly and professionally. Coordinate closely with the Culinary, Stewarding, Front Office, Housekeeping, and Engineering teams to ensure smooth daily operations. Supervise the preparation of VIP amenities, special occasion setups, and personalized in-room dining experiences. Monitor inventory, operating supplies, and equipment, ensuring compliance with quality, hygiene, and safety standards. Support scheduling, task allocation, onboarding, and performance development of team members. Promote menu knowledge, upselling opportunities, and Forbes Five-Star and The Ritz-Carlton Gold Standards throughout the team. Analyze guest feedback and operational performance, implementing continuous improvement initiatives when appropriate. What we're looking for… Previous supervisory experience in In-Room Dining, Restaurant, Food & Beverage, or a similar leadership role, preferably within a luxury hotel or resort. Strong leadership skills with the ability to coach, motivate, and develop a high-performing team. Passion for luxury hospitality and delivering personalized guest experiences. Excellent organizational, communication, and problem-solving skills. Ability to thrive in a fast-paced environment while maintaining exceptional attention to detail. Strong understanding of food safety, hygiene standards, and luxury service procedures. Fluency in English and Spanish; additional languages are considered an advantage. Experience with hotel property management systems and point-of-sale systems is preferred. A valid work permit for Spain. How we inspire you… Being part of our team means leading experiences that guests will remember long after their stay. Your leadership, commitment to excellence, and passion for service will help create memorable dining moments while inspiring your team to deliver the highest standards of luxury hospitality. Attractive salary above market standards with flexible compensation options. Marriott Explore Rate benefits at more than 9,500 hotels worldwide for you, your partner, parents, and eligible family members. 20% Food & Beverage discount at Marriott hotels and 50% discount across the resort's dining venues. Up to 75% discount on flights to mainland Spain for Tenerife residents. Corporate discounts on leisure activities and travel. A special birthday gift. An overnight stay at the resort after one year of service. 13th and 14th salary payments. Continuous learning through Marriott International's training and leadership development programs. Career growth opportunities within a leading global hospitality company. Complimentary meals in the employee dining room. Uniform and laundry service provided (depending on department). Team celebrations, recognition events, and employee engagement activities. Opportunities to participate in community outreach and social responsibility initiatives. (Benefits are subject to internal policies and applicable tax and employment regulations.) Have we inspired you? Apply through Marriott Careers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis protected by applicable law. At more than 100 award-winning properties worldwide, our Ladies and Gentlemen create extraordinary experiences that remain with guests long after they depart. At The Ritz-Carlton, excellence in caring is our craft, guided by our Gold Standards. Here, you'll have the opportunity to take pride in your work, grow your career, and belong to a team united by one purpose: delivering genuine luxury through exceptional hospitality. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of tranquility where the sea, volcanic landscape, and subtropical gardens blend seamlessly with architecture inspired by Moorish design. Featuring 462 guest rooms and suites—located within the vibrant Citadel and the exclusive Retreat—guests enjoy breathtaking views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. This five-star destination is home to an award-winning culinary offering, ranging from casual dining to Michelin-starred cuisine. The resort also features multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. On Abama's golden sandy beach, guests enjoy an exclusive area with complimentary sunbeds and umbrellas. JOIN OUR TEAM! …as a Guest Relations Supervisor at The Ritz-Carlton Abama Resort, Tenerife. Who we're looking for… Are you passionate about leading teams and creating unforgettable guest experiences? As a Guest Relations Supervisor , you will oversee the daily operations of the Guest Relations department, ensuring every interaction reflects The Ritz-Carlton Gold Standards. You will inspire, coach, and support your team while anticipating guest needs, delivering personalized service, and ensuring the highest levels of guest satisfaction. If you are a hands-on leader with a passion for luxury hospitality and service excellence, we'd love to meet you. Your responsibilities will include… Supervise the daily operations of the Guest Relations department, ensuring an exceptional and personalized guest experience throughout every stage of the stay. Lead, coach, motivate, and develop the Guest Relations team, fostering a culture of excellence, collaboration, and continuous improvement. Ensure all Guest Relations procedures, service standards, and The Ritz-Carlton Gold Standards are consistently implemented. Oversee the arrival and stay experience of VIPs, repeat guests, long-stay guests, and guests celebrating special occasions, ensuring memorable and personalized experiences. Handle complex guest concerns and service recovery situations with professionalism, empathy, and sound decision-making. Collaborate closely with Front Office, Housekeeping, Food & Beverage, Spa, Engineering, Security, and other departments to ensure seamless operations and outstanding service delivery. Review and maintain guest profiles, preferences, and special requests to deliver highly personalized service. Oversee the preparation and delivery of welcome amenities, personalized touches, and special experiences for guests. Monitor guest feedback, satisfaction scores, and service quality indicators, identifying opportunities for continuous improvement and implementing action plans when required. Act as a role model and operational support for the team, providing guidance and assistance in complex situations. Support scheduling, task allocation, onboarding, and performance follow-up within the department. What we're looking for… Previous experience in Guest Relations, Front Office, Guest Services, or a similar leadership role, preferably within a luxury hotel or resort. Demonstrated experience leading, coaching, and developing teams in a high-end hospitality environment. Strong leadership, communication, and interpersonal skills with a genuine passion for guest service. Excellent problem-solving and decision-making abilities, with the confidence to manage challenging situations effectively. Exceptional organizational skills and meticulous attention to detail. The ability to collaborate across multiple departments in a fast-paced luxury environment. Fluency in English and Spanish; German and additional languages are highly valued. Proficiency in computer applications and, preferably, hotel property management systems. A valid work permit for Spain. How we inspire you… Being part of our team means leading experiences that guests will remember for a lifetime. Your leadership, passion for excellence, and commitment to developing others will help shape the exceptional service culture that defines The Ritz-Carlton. Attractive salary above market standards with flexible compensation options. Marriott Explore Rate benefits at more than 9,500 hotels worldwide for you, your partner, parents, and eligible family members. 20% Food & Beverage discount at Marriott hotels and 50% discount across the resort's dining venues. Up to 75% discount on flights to mainland Spain for Tenerife residents. Corporate discounts on leisure activities and travel. A special birthday gift. An overnight stay at the resort after one year of service. 13th and 14th salary payments. Continuous learning through Marriott International's training and leadership development programs. Career growth opportunities within a leading global hospitality company. Complimentary meals in the employee dining room. Uniform and laundry service provided (depending on department). Team celebrations, recognition events, and employee engagement activities. Opportunities to participate in community outreach and social responsibility initiatives. (Benefits are subject to internal policies and applicable tax and employment regulations.) Have we inspired you? Apply through Marriott Careers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis protected by applicable law. At more than 100 award-winning properties worldwide, our Ladies and Gentlemen create extraordinary experiences that remain with guests long after they depart. At The Ritz-Carlton, excellence in caring is our craft, guided by our Gold Standards. Here, you'll have the opportunity to take pride in your work, grow your career, and belong to a team united by one purpose: delivering genuine luxury through exceptional hospitality. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of tranquility where the sea, volcanic landscape, and subtropical gardens blend seamlessly with architecture inspired by Moorish design. Featuring 462 guest rooms and suites—located within the vibrant Citadel and the exclusive Retreat—guests enjoy breathtaking views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. This five-star destination is home to an award-winning culinary offering, ranging from casual dining to Michelin-starred cuisine. The resort also features multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. On Abama's golden sandy beach, guests enjoy an exclusive area with complimentary sunbeds and umbrellas. JOIN OUR TEAM! …as a Guest Relations Agent at The Ritz-Carlton Abama Resort, Tenerife. Who we're looking for… Are you passionate about creating memorable guest experiences and delivering personalized luxury service? As a Guest Relations Agent , you will play a key role in ensuring every guest feels genuinely welcomed, valued, and cared for throughout their stay. Acting as a trusted point of contact, you will anticipate guest needs, build meaningful relationships, and resolve requests with professionalism, empathy, and attention to detail. If you have a natural talent for hospitality, excellent communication skills, and a passion for exceeding expectations, we'd love to meet you. Your responsibilities will include… Welcome guests with warmth and professionalism, creating memorable first and lasting impressions throughout their stay. Build strong relationships with guests by anticipating their needs and delivering personalized experiences. Handle guest requests, preferences, special occasions, and concerns promptly, ensuring complete satisfaction. Coordinate with Front Office, Housekeeping, Food & Beverage, Engineering, Spa, Security, and other departments to ensure seamless service delivery. Provide accurate information about the resort's facilities, dining venues, recreational activities, transportation, and local attractions. Follow up on guest requests and service recovery actions, ensuring all matters are resolved efficiently and to the highest standard. Support VIP arrivals, long-stay guests, and special events, ensuring personalized attention at every stage of the guest journey. Maintain accurate guest profiles and preferences to enhance future experiences. Promote resort services and experiences that add value to each guest's stay. Ensure every interaction reflects The Ritz-Carlton Gold Standards and our commitment to legendary service. What we're looking for… Outstanding communication and interpersonal skills, with a warm, approachable, and guest-focused attitude. Previous experience in Guest Relations, Front Office, Concierge, Guest Services, or other luxury hospitality roles is preferred. A genuine passion for creating exceptional guest experiences and building lasting relationships. Strong organizational skills with the ability to manage multiple priorities while maintaining exceptional attention to detail. The ability to work collaboratively across departments in a dynamic luxury environment. Fluency in English and Spanish; German and additional languages are highly valued. Proficiency in computer applications and, preferably, hotel property management systems. A valid work permit for Spain. How we inspire you… Being part of our team means creating moments that guests will remember long after their stay. Your passion for hospitality, attention to detail, and commitment to excellence will help transform every interaction into a truly exceptional experience. Attractive salary above market standards with flexible compensation options. Marriott Explore Rate benefits at more than 9,500 hotels worldwide for you, your partner, parents, and eligible family members. 20% Food & Beverage discount at Marriott hotels and 50% discount across the resort's dining venues. Up to 75% discount on flights to mainland Spain for Tenerife residents. Corporate discounts on leisure activities and travel. A special birthday gift. An overnight stay at the resort after one year of service. 13th and 14th salary payments. Continuous learning opportunities through Marriott's world-class training programs. Career development opportunities within a leading global hospitality company. Complimentary meals in the employee dining room. Uniform and laundry service provided (depending on department). Team celebrations, recognition events, and employee engagement activities. Opportunities to participate in community outreach and social responsibility initiatives. (Benefits are subject to internal policies and applicable tax and employment regulations.) Have we inspired you? Apply through Marriott Careers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. At more than 100 award-winning properties worldwide, our Ladies and Gentlemen create extraordinary experiences that remain with guests long after they depart. At The Ritz-Carlton, excellence in caring is our craft, guided by our Gold Standards. Here, you'll have the opportunity to take pride in your work, grow your career, and belong to a team united by one purpose: delivering genuine luxury through exceptional hospitality. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

INTERIM HOTEL PROCUREMENT SPECIALIST – LONDON HQ The Interim Hotel Procurement Specialist is responsible for leading the procurement function across the hotel portfolio, ensuring the business secures the right products, services, and supplier partnerships to deliver exceptional guest experiences while achieving commercial value. This role requires a commercially minded procurement professional with hospitality experience, strong negotiation skills, and the ability to drive cost efficiencies without compromising quality or brand standards. As an interim appointment, you will provide immediate expertise, review current procurement practices, identify opportunities for improvement, and support operational teams through a period of change and business transformation. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Lead procurement across the hotel portfolio, delivering commercial value while supporting operational excellence. Develop and implement sourcing strategies across key spend categories, driving cost efficiencies without compromising quality or brand standards. Build and manage strong supplier relationships, negotiate contracts, monitor performance, and mitigate supply chain risks. Partner with hotel operations to support day-to-day purchasing, property openings, refurbishments, and capital projects. Analyse spend, identify savings opportunities, and support budgeting, forecasting, and procurement reporting. Ensure purchasing activities comply with company policies, legal requirements, and sustainable procurement practices. Work collaboratively with Operations, Finance, Food & Beverage, Development, and Property teams to deliver procurement initiatives and continuous improvement across the business. THE FIRE YOU CARRY A proactive, can-do attitude with the confidence to take ownership and drive results. An entrepreneurial mindset with the ability to identify opportunities, challenge thinking, and create solutions. The ability to thrive in a fast-paced, ever-changing environment. Proven procurement experience within hospitality, hotels, serviced apartments, or a multi-site operational environment. A successful track record of developing procurement strategies that deliver commercial value, cost savings, and operational efficiencies. Demonstrated success in supplier negotiations, contract management, and strategic sourcing across multiple spend categories. Strong knowledge of hospitality procurement, including Food & Beverage, Rooms, Housekeeping, Engineering, IT, and Operational Supplies. Experience partnering with operational teams and managing multiple stakeholders across a complex, fast-paced business. The ability to analyse spend, identify opportunities, and implement continuous improvements that enhance performance and value. A commercial mindset with the drive to maximise opportunities and deliver meaningful impact. YOUR PROVEN TRACK Excellent commercial acumen with strong analytical and problem-solving skills. Outstanding negotiation, communication, and relationship-building abilities. Highly organised with strong project management skills and the ability to manage competing priorities. Experience using procurement systems, purchasing platforms, and Microsoft Office applications. Strong understanding of hospitality supply chains, supplier markets, and industry trends. The ability to work independently, adapt quickly, and deliver results in an interim role. A collaborative approach with the confidence to influence stakeholders at all levels. A passion for continuous improvement and delivering exceptional outcomes. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Manager to join our team in Locke at Broken Wharf in London The role. Are you a natural leader? Calm under pressure, with next-level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences? As the lynchpin of the Food and Beverage team, overseeing the F&B team and reporting to the General Manager you’ll make sure guests feel genuinely special – from the moment they book to the moment they leave our F&B spaces IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING: Service Delivery Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs. Be an SME is your required area and look to help create a knowledge culture in F&B. Ensure that you are fully conversant with relevant company policies, SOP’s, processes and operations, products, brands, promotions and services. When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach. Follow edyn policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Log and manage complaints in line with the edyn complaints procedure; where possible provide solutions and alternatives within timeframes and follow up Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAs Operational Excellence & Guest Experience Ensure seamless daily operations, balancing efficiency with high service standards. Lead and mentor F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation. Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery. Implement relevant cost control measures while maintaining a premium guest experience. Team work Understand and embody the edyn values Constructively challenge, question, seek to improve, evolve and be human Contribute to a strong community spirit Be objective, fair, ethical, and consistent Financial F&B Accountability Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. · Drive cost efficiency across all departments while maintaining quality and service standards. Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities. Ensure compliance with all financial, legal, and regulatory requirements. People Leadership & Performance Management Inspire, coach, and develop a high-performing team. Champion a culture of accountability, empowerment, and continuous improvement. Foster a culture of engagement, retention, and professional development IN THIS ROLE YOU WILL NEED THE FOLLOWING; Experience Education: · A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable Experience: Relevant experience in food and beverage management, with a minimum of 2 years in a similar role. Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time. An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired. Experience with financial management and budget controls is useful for managing costs and ensuring profitability. A track record of providing exceptional customer service and building positive guest experiences. Experience leading and managing teams, including training, development, and performance management Skills: The ability to motivate and supervise staff, delegate tasks, and make effective decisions. · Leading service and your team from the front. Excellent people management skills, with a proven track record of developing teams. Advanced knowledge of food and beverage systems and service delivery. Strong analytical, decision-making, and problem-solving abilities. Ability to drive operational efficiency while maintaining high guest satisfaction levels. Strong communication and negotiation skills. Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software.

OPERATIONS MANAGER – LOCKE MILLENNIUM BRIDGE We’re seeking a driven Operations Manager to support our hotel operations and deliver an exceptional guest experience. Reporting into the General Manager, you will be responsible for the day-to-day running of the hotel, ensuring all departments operate smoothly and consistently meet the highest standards of service. Working closely with teams across Front Office, Housekeeping, Food & Beverage, and Maintenance, you will drive efficiency, performance, and guest satisfaction. We’re looking for a hands-on leader who leads by example, inspires their team, and creates a positive, high-performing culture. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Management: Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments. Ensure compliance with health, safety, and legal regulations. Monitor daily operations to maintain smooth functioning and resolve issues promptly. Guest Experience: Maintain high standards of customer service and guest satisfaction. Handle guest complaints and feedback professionally, ensuring timely resolution. Implement initiatives to enhance guest loyalty and repeat business. Financial & Revenue Management: Assist in budgeting, forecasting, and cost control measures. Monitor departmental expenses and implement strategies to maximise profitability. Assist Cluster/General Manager to optimise occupancy and ADR (Average Daily Rate). Leadership & Development: Recruit, train, and mentor department heads and teams. Conduct performance reviews and implement development plans. Foster a positive work culture and ensure compliance with HR policies. Quality & Brand Standards: Ensure all departments adhere to brand standards and operational SOPs. Conduct regular audits and inspections to maintain quality and consistency. Drive continuous improvement initiatives. Strategic Planning: Contribute to long-term operational strategies aligned with business goals. Identify opportunities for innovation and efficiency improvements. Support sustainability and corporate social responsibility initiatives. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY Passionate about hotel operations and delivering exceptional guest experiences Strong leadership and people management skills Excellent communication, coaching and problem-solving abilities Exceptional financial acumen and understanding of hotel revenue streams Knowledge of PMS, POS and operational software Ability to work under pressure and adapt to changing priorities Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment YOUR PROVEN TRACK Bachelor’s degree in hospitality management or related field (preferred) Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role. Proven track record in managing multi-department operations including F&B WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

MARKETING GRADUATE - LONDON HQ As Marketing Graduate, you will support the day-to-day delivery of marketing activity across edyn’s portfolio of brands, helping coordinate campaigns across digital, social, email, website, and offline channels. You’ll assist with campaign planning, content and asset coordination, website and email updates, stakeholder management, and performance reporting, while gaining hands-on experience in a fast-paced hospitality environment. You’ll help ensure marketing activity is delivered accurately, on time, and in line with brand guidelines, contributing to wider brand and commercial objectives. This role is ideal for a recent graduate with an interest in brand, digital marketing, campaign management, and performance analysis, who is looking to build a broad foundation in marketing and develop both creative and analytical skills. This role is based at our London Bridge office 5 days a week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Campaign Coordination & Administration Support campaigns across digital, social, email and offline channels. Maintain timelines, asset trackers and marketing calendars. Coordinate campaign assets and materials. Support approvals and ensure accurate documentation. Content & Brand Support Update website content, collateral and brand materials. Coordinate photography, video and creative assets across brands. Ensure content follows brand guidelines and messaging. Maintain asset libraries and documentation. Digital Marketing Support Assist with email briefing, scheduling, testing and reporting. Support website updates and content administration. Monitor traffic, engagement and conversions. Assist with SEO and content optimisation. Reporting & Performance Analysis Prepare weekly & monthly marketing reports. Consolidate data from digital platforms, CRM and campaigns. Track traffic, email performance, leads, engagement and ROI. Identify trends and insights for future activity. Stakeholder & Agency Coordination Liaise with teams and agencies to deliver initiatives. Brief creative, digital and production partners. Coordinate openings, events, partnerships and promotions. Build relationships across the business. Continuous Improvement & Projects Support marketing projects and process improvements. Identify ways to improve efficiency, reporting and content management. Assist with tools, systems and ways of working. Share ideas to support Central Marketing. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Strong organisational skills and the ability to manage multiple tasks and deadlines. Excellent written and verbal communication skills. High level of attention to detail and accuracy. Good understanding of marketing principles and digital marketing channels. Analytical mindset with the ability to interpret data and identify trends. Proactive, collaborative, and willing to learn in a fast-paced environment. Proficient in Microsoft Office (Excel, Word, PowerPoint); familiarity with marketing platforms, CMS tools, email marketing systems, or analytics tools would be an advantage. YOUR PROVEN TRACK First-class or Upper Second-Class Honours degree in Marketing, Digital Marketing, Communications, Business, or a related discipline. Previous internship, placement, or work experience in marketing, communications, digital marketing, or hospitality is desirable. Experience working in a hospitality, travel, lifestyle, or consumer-focused environment WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

SOCIAL MEDIA GRADUATE - LONDON HQ As Social Media Graduate, you will support the day-to-day delivery of our social media and digital marketing activity, helping bring the brand to life across major social media platforms. You’ll assist with content creation, campaign coordination, community management, and performance reporting, while gaining hands-on experience in a fast-paced hospitality and lifestyle environment. You’ll help ensure our content is engaging, on-brand, and aligned with wider marketing objectives, contributing ideas that support audience growth and strengthen brand awareness. This role is ideal for a recent graduate with a passion for social media, content, and digital storytelling, who is looking to build a career in marketing and develop practical experience across both creative and analytical aspects of the function. This role is based at our London Bridge office 5 days a week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Content Planning & Publishing Maintain content calendars across all platforms and brands. Coordinate scheduling and publishing, ensuring accuracy and timely delivery. Support captions, stories, short-form video briefs and assets in line with brand guidelines. Visit edyn properties as required to create on-location photography and short-form video for social channels. Liaise with internal teams and external partners to gather content and campaign information. Community Management Monitor channels and respond to comments, messages, and guest interactions. Escalate service issues or sensitive conversations appropriately. Track sentiment and emerging trends, opportunities, or risks. Maintain a consistent brand tone across interactions. Campaign & Influencer Support Support campaigns, partnerships and influencer collaborations. Assist with influencer outreach, coordination and tracking. Ensure assets and deliverables are received, reviewed and archived. Coordinate activity around openings, events and initiatives. Performance Monitoring & Reporting Prepare weekly and monthly social reports. Track engagement, reach, follower growth, video performance and traffic. Identify top-performing content and insights for future planning. Maintain dashboards and campaign summaries. Brand & Market Research Monitor competitors and trends across hospitality, travel and lifestyle. Research features, formats and audience behaviours. Share insights with the marketing team. Contribute content, campaign and engagement ideas for brand and commercial objectives. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Self-motivated, organised, and outcome-focused, with a drive to deliver high-quality work and meet deadlines consistently. Strong written communication skills, with the ability to create clear, engaging, and brand-appropriate content across a range of digital channels. Good understanding of major social media platforms, including Instagram, TikTok, Facebook, LinkedIn, and YouTube. A creative mindset with an eye for visual content, trends, and digital storytelling. Excellent attention to detail, with the ability to manage multiple projects and competing deadlines in a fast-paced environment. An analytical approach, with the confidence to interpret social media performance data, identify insights, and suggest improvements. Confident using Microsoft Office; experience with social media scheduling, content management, and analytics tools YOUR PROVEN TRACK First-class or Upper Second-Class Honours degree in Marketing, Digital Marketing, Communications, Media, or a related field. Previous internship, placement, freelance, or personal project experience in social media or digital marketing. Experience working within hospitality, travel or lifestyle brands. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

HR GRADUATE - LONDON HQ Edyn is transforming the way we support our people by consolidating nine payroll systems into one and implementing new Human Capital Management, Recruitment, Learning Management, Time & Attendance and Employee Expenses platforms. As our HR Graduate, you will work alongside HR leaders, operational teams and external technology partners to help shape the future of HR across the business. You'll gather business requirements, map existing and future processes, support data cleansing and migration, assist with system configuration and testing, contribute to implementation and help embed new ways of working. As the project progresses, you will create training materials, support manager and employee education, gather feedback and help drive adoption of our new systems. Alongside this transformation work, you'll gain valuable exposure to employee relations, HR analytics, policy development and people operations, providing an outstanding foundation for a career in Human Resources. This role is based five days a week in our London Bridge Head Office. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS HR Transformation Support the implementation of new HR, Payroll, Recruitment, Learning, Time & Attendance and Expenses systems. Assist with consolidating nine payroll systems into a single platform. Gather business requirements from operational and central teams. Document current ('As Is') and future ('To Be') HR processes. Support system testing, issue logging and user acceptance testing. Assist with implementation planning and go-live activities. Data & Process Improvement Prepare, validate and cleanse employee and payroll data for migration. Produce reports and analyse HR data to support decision making. Identify opportunities to automate manual HR processes. Create standard operating procedures and process documentation. Change Management & Adoption Develop user guides, communications and learning materials. Support training sessions for managers and employees. Gather user feedback following implementation and recommend improvements. Help measure adoption and effectiveness of new systems. HR Operations & Employee Relations Support employee relations cases and investigations. Assist with policy development and compliance activities. Respond to HR queries and support people reporting. Contribute to wider HR projects and continuous improvement initiatives. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Strong analytical mindset with excellent attention to detail. Excellent Excel and Microsoft Office skills. Interest in HR technology, systems and process improvement. Strong communication and stakeholder management skills. Curious, proactive and eager to learn. Ability to manage confidential information professionally. YOUR PROVEN TRACK Recent degree in Human Resources, Business, Psychology or similar. Hospitality experience or HR placement is advantageous but not essential. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

Do you have a commercial mindset and get energy from working with people? Are you structured and do you love to advise others when it comes to the organization and planning of meetings and events? Your mission, should you choose to accept it… As our brand-new Meeting & Events Coordinator Intern, you support in driving commercial results for all our revenue streams and coordinate the Meeting & Event bookings for our location in Barcelona. No one does it better when it comes to selling the TSH concept and all of our products and services to our guests. You’ll make sure that people will easily find us and come to connect in our hotel to experience our ‘one of a kind’, unique spaces. You’ll be working to sell our meeting rooms, our awesome hotel rooms or a fabulous dinner at our restaurant. On top of that, your goal is to make each guest return and you do this by delivering the best TSH guest-experience. In case you don’t know who we are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do: You’ll assist with answering questions and making bookings for our Commercial Partnerships. This happens through various channels such as: telephone, third parties and e-mails. You’ll help with the development of customer accounts to drive business into TSH Barcelona properties and to increase market/customer share in all revenue streams. You’ll work within current business strategies and recognizing potential opportunities. From admin to hosting, you’ll do it all. You’ll prepare, update and file all correspondence. You’ll prepare the meeting & events functions sheet with completed final and accurate details for our banqueting department. You’ll host meetings together with the banqueting department/stakeholders. You’re responsible for maintaining an effective follow-up system to secure business and provide an after sales service in order to secure repeat business. You’ll assist our heroes in Finance to ensure a smooth ride - from invoicing down to payments. You’ll compile statistics and reporting for our cluster management and commercial teams. You’ll support with the creation and roll out of the local commercial strategy. Who You Are: You’ll be enrolled in the university for the entire duration of the internship You’re fluent in Spanish and English with excellent communications skills (verbal as well as written). You have a positive, can-do attitude towards working within a team. You’re highly organised and with a high level of attention to detail. You’re a multi-tasker with strong problem-solving skills and a hands-on mentality You’re sales driven and commercially savvy. Cross and upselling is a second nature to you. You’re extremely guest and service oriented. You're studying within the EU. What We Offer: An amazing work environment with a fantastic vibe and lots of positive energy. On the job coaching and guidance. Monthly compensation for your internship. The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry. The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change A first glimpse into the world of Hospitality with one of the most innovative players in the market. Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks? A wonderful workplace to call home with, dare we say it, fun colleagues. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment. Are you detail-oriented, highly organized, and eager to dive into digital operations and e-tourism production? Do you want to ensure the quality and accuracy of extraordinary travel offers published across international markets? Join our Porduction team to manage sales production, optimize workflows, and bring curated hotel deals to life. 🚀 Your responsibilities Production & Setup Create and configure sales offers in internal systems based on negotiated commercial agreements. Enter and manage content, including services and conditions, property photos, and other product information. Ensure production deadlines are met for publishing offers across various markets. Guarantee the accuracy and compliance of offers before publication through detailed quality checks, including price consistency and validation of product information. Advise the Sales team on the technical feasibility of negotiated offers. Manage daily communication with operational teams to ensure a smooth production workflow. Lifecycle Management Handle last-minute updates and modifications to sales offers. Implement necessary corrections and coordinate changes with operational teams, including Content, Customer Service, Sales, IT, and external partners. Offer Quality & Consistency Ensure the quality of offers and brand image by thoroughly reviewing and validating product merchandising before publication, including presentation, overall consistency, pricing, availability, copy, and visual assets. Coordinate final validations with partner hoteliers and the Sales team. Internal Process Optimization Identify bugs, issues, and inconsistencies in offers, and monitor their resolution with Project and IT teams. Proactively identify opportunities to improve internal tools, processes, and cross-departmental collaboration. 🧠 Your profile Native French speaker with flawless syntax and spelling. Proficiency in English and/or Spanish is a strong asset! Rigorous, accurate, and highly organized with strong priority management and stress resilience. Critical thinker with strong problem-solving skills and the ability to take a step back to analyze processes. Versatile, adaptable, and comfortable working in a fast-paced environment. Previous experience in the tourism, travel, or hospitality industry is a plus! 🌟 What VeryChic offers you A modern, bright open-plan office ideally located in the Eixample district of Barcelona. Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. Exclusive discounts on our travel packages for you and your family. A young, dynamic, international, and supportive team. Monthly remuneration of €750 gross/month. 📩 Ready to ensure the quality of travel experiences for thousands of members? Apply now to join VeryChic and board your next journey!

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of tranquility where the sea, land, and subtropical vegetation blend with architecture inspired by Moorish design. With 462 guest rooms and suites – divided between the vibrant Citadel and the exclusive Retreat – offering breathtaking views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens, this five-star destination is home to award-winning dining experiences ranging from casual cuisine to Michelin-starred restaurants. The resort also features multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. On Abama's golden sandy beach, guests enjoy an exclusive area with complimentary sunbeds and umbrellas. Join our team... as a Sales Manager – Travel Industry at The Ritz-Carlton Abama Resort in Tenerife! Who we're looking for… Are you passionate about developing business opportunities and building long-lasting relationships within the travel industry? As a Sales Manager – Travel Industry , you will be responsible for driving revenue growth by developing strategic partnerships and managing key accounts across the travel trade segment, while representing the legendary service, luxury, and excellence that define The Ritz-Carlton. We are looking for a dynamic, results-driven professional with outstanding relationship-building and negotiation skills, capable of identifying new business opportunities, maximizing revenue, and creating long-term partnerships with travel agencies, tour operators, destination management companies (DMCs), consortia, wholesalers, and other key industry partners. Your responsibilities include… Develop and execute sales strategies to grow revenue from the Travel Industry segment. Manage and develop a portfolio of key accounts, strengthening relationships with travel agencies, tour operators, DMCs, luxury travel advisors, consortia, wholesalers, and other strategic partners. Identify and secure new business opportunities to maximize the resort's revenue and market share. Negotiate commercial agreements, contracts, and preferred partnerships while ensuring profitable and sustainable business relationships. Represent the resort at international trade shows, workshops, roadshows, sales missions, and industry events. Plan and conduct sales calls, client presentations, site inspections, and familiarization (FAM) trips to showcase the resort's unique experiences. Work closely with Revenue Management, Marketing, Reservations, and Operations to ensure aligned commercial strategies and exceptional guest experiences. Analyze market trends, competitor activity, and account performance to identify new opportunities and develop action plans. Prepare sales reports, forecasts, and production analyses, ensuring continuous follow-up on assigned accounts and business objectives. Ensure all sales activities are delivered in accordance with The Ritz-Carlton's standards of quality, luxury, and service excellence. Provide personalized service to clients and business partners, building trust and fostering long-term relationships. Ensure compliance with Marriott International policies, procedures, and brand standards. Collaborate with the Sales team to achieve departmental goals and contribute to the continued success of the resort. What we expect from you… Bachelor's degree in Hospitality Management, Tourism, Business Administration, Marketing, or a related field, or equivalent professional experience. Previous experience as a Sales Manager or in a similar commercial role within the luxury hospitality or travel industry. Proven experience managing B2B accounts and developing business within the Travel Industry segment. Strong understanding of the national and international travel trade, including travel agencies, tour operators, DMCs, wholesalers, and consortia. Excellent sales, negotiation, and relationship management skills. Strong commercial mindset with a proven ability to identify and develop new business opportunities. Outstanding communication, presentation, and networking abilities. Analytical skills with the ability to interpret sales data and develop effective business strategies. Willingness to travel regularly for sales trips, trade shows, and client meetings. Proficiency in Microsoft Office and experience working with CRM systems and sales tools. Professional proficiency in English and Spanish. Additional languages will be considered an asset. Valid work permit for Spain. What we offer… (The same corporate benefits package applies.) Competitive salary above market standards. Travel the world with special rates at more than 9,500 Marriott hotels ("Explore Rate"), available for you, your partner, parents, and family members. Enjoy our culinary experiences with a 20% discount at Marriott hotels and 50% discount within the resort. Up to 75% discount on flights if you reside in Tenerife. Corporate benefits with discounts on leisure and travel. A special birthday gift. Experience the resort as a guest after one year of service – a unique employee benefit! Additional annual bonus payment. Innovative training programs and continuous learning opportunities. Excellent career development opportunities within a global company. Complimentary meals in the employee dining room. Uniform provided and professionally laundered. Employee celebrations, anniversary events, and special recognition weeks. Community engagement and volunteering activities. (All benefit and bonus programs are subject to internal policies and applicable tax and labor regulations. There is no legal entitlement to these programs, and the employer reserves the right to amend them at any time.) Have we inspired you? Apply through Marriott Careers and submit your application. Across more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that they remain with guests long after their stay. We believe that everyone succeeds when empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for luxury hospitality, taking pride in delivering excellence in guest care and comfort. Your role will be to represent The Ritz-Carlton and build strategic partnerships that drive business growth while ensuring our Gold Standards are reflected in every interaction with clients and travel partners. These standards are the foundation of our culture and the reason The Ritz-Carlton remains a global leader in luxury hospitality. As part of our team, you will learn and exemplify our principles, including our Credo, Employee Promise, and Service Values. By joining The Ritz-Carlton, you become part of the Marriott International portfolio of brands. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

GUEST CARE AGENT– LONDON HQ The Existing Bookings team is the bridge between our guests’ original plans and the moments that bring their stay to life. As Guest Care Agent, you’ll be the point of contact for guests and partners with existing reservations, handling requests including booking changes, extensions, cancellations, upgrades, billing queries and special requests. You’ll take ownership of each interaction, providing clear, timely and thoughtful support while ensuring every detail is handled accurately. Working closely with the Senior Reservations Executive and teams across the business, you’ll help turn potential booking challenges into positive guest experiences and make sure our properties have everything they need to deliver a seamless stay. This role is based five days a week at our London Bridge Head Office. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey. Step on stage and play your part. THE WORK IN YOUR HANDS Handling booking changes Manage requests to modify, cancel or extend existing bookings, ensuring all updates are processed accurately and within SLA. Apply booking and cancellation policies consistently while balancing guest needs and commercial considerations. Coordinate with properties to confirm availability, upgrades and special requests. Resolving guest and partner queries Handle billing and invoice queries, liaising with Finance where required. Support with complaint resolution by providing accurate information and timely updates to guests. Escalate complex cases to the Senior Reservations Executive, ensuring smooth handovers and visibility of potential risks. Maintaining data accuracy Update booking systems and CRM records promptly and correctly. Monitor key metrics such as response time, accuracy and SLA adherence. Follow internal quality and documentation standards to ensure audit readiness. Collaborating across teams Liaise with Revenue, Operations and Guest Experience teams to ensure changes are implemented correctly and guest expectations are met. Share feedback and recurring themes with the Senior Reservations Executive to support process improvement. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Guest-focused, with a genuine desire to help others and get things right. Organised and methodical, balancing speed with precision. Calm under pressure, professional in tone and communication. Curious and open to learning from feedback and change. A reliable team player who supports colleagues and upholds shared standards. Excellent written and verbal communication skills. Strong understanding of booking systems and guest service processes. Accuracy and attention to detail when handling data and payments. Calm, empathetic approach when managing sensitive or time-critical situations. A proactive and collaborative mindset. YOUR PROVEN TRACK Experience in hospitality, reservations or a contact centre environment. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on creating meaningful commercial impact, you’ll do well here. We value leaders who can inspire teams, drive performance and help shape the future direction of our brands. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach, strong leadership instincts and the ambition to grow alongside us.

Misión En The Lodge Mallorca 5*, buscamos un/a Recepcionista que sea la primera impresión de nuestra hospitalidad, garantizando una bienvenida cálida y un servicio eficiente. Su misión es gestionar llegadas y salidas, proporcionar información y atender las necesidades de los huéspedes con profesionalidad y cercanía, asegurando una experiencia excepcional y memorable. Responsabilidades: Recepción y registro de huéspedes: dar la bienvenida de manera cálida y profesional, realizar un registro eficiente y preciso de la información de los huéspedes, proporcionar llaves de habitaciones y explicar los servicios disponibles. Atención al cliente: responder de manera oportuna y cortés a las consultas de los huéspedes, en persona, por teléfono o correo electrónico. Brindar información sobre el hotel, servicios, atracciones locales y eventos. Gestión de reservas: realizar y confirmar reservas de habitaciones, asegurando la disponibilidad y la exactitud de la información. Administración y operaciones de recepción: mantener el área de recepción limpia y ordenada, coordinar con otro departamento para garantizar una comunicación fluida y un servicio coordinado. ¿Qué necesitamos de ti? Formación en Turismo, Administración de Empresas (deseable) Nivel de inglés alto. Otros idiomas serán altamente valorados. Conocimientos de software de reservas (Ulyses) Experiencia previa, preferiblemente en el sector de hoselería de lujo. Disponibilidad para turnos rotativos. Excelentes habilidades de comunicación verbal y escrita. Orientación al cliente y capacidad de brindar una atención personalizada. ¿Qué encontrarás en Único Hotels? Contrato fijo - discontinuo. Jornada completa. Uniforme y una comida por turno incluida. Excelente ambiente de trabajo y compañerismo. Grandes proyectos de formación continua. Posibilidad de crecimiento en la compañía. ÚNICO: IRREPETIBLE, EXTRAORDINARIO, EXCELENTE. Nuestro propósito es brindar un servicio excelente a nuestros clientes en hoteles excepcionales en destinos como Madrid, Mallorca, Costa Brava , Andalucía y Norte de España. Nos ocupamos de nuestros clientes, de nuestro equipo, de nuestros hoteles, de la comunidad y del planeta. Esta visión merece que sea real, cada día y en todos los casos. Creemos que, el lujo debe entenderse como una combinación de nuevas experiencias, el valor de lo auténtico y el placer de la sencillez. Todo ello potenciado por la sofisticación, el estilo, la seducción y la calidez. ÚNICO significa irrepetible; por eso ponemos al alcance de nuestros clientes una experiencia incomparable, la entrada a un mundo hecho a medida y en el que cada individuo es diferente y especial. Porque éste es el auténtico significado del lujo en la hospitalidad contemporánea. NUESTRA GENTE Nos apasiona lo que hacemos, y somos conscientes de que los resultados se obtienen a través de las acciones que repetimos a diario. Es por ello, que cada persona en nuestro equipo se compromete a cultivar una actitud de cuidado y dedicación. Animamos a nuestros equipos a que cosechen esta actitud, y la siembren en todos los aspectos de su día a día. Proporcionando un entorno equitativo, justo, sostenible, ético y seguro donde puedan desarrollar sus habilidades y crecer. Un esfuerzo continuo por mantener la igualdad de oportunidades en todos sus aspectos, y la libertad para y entre todos los miembros de nuestro equipo. Descubre más en

Front Office Manager - Hotel California Hotel California, a prestigious five-star hotel located in the heart of London, is seeking an exceptional Front Office Manager to lead our front-of-house operations. This role sits at the very heart of our guest experience, embodying our commitment to unparalleled luxury and sophisticated service. Role Overview: As Front Office Manager at Hotel California, you will orchestrate the seamless functioning of our reception, concierge, and guest relations departments. You will be the guardian of our legendary first impressions, ensuring every guest interaction reflects our rich heritage of elegance and meticulous attention to detail. Lead, inspire, and develop a team of front office professionals, fostering a culture of excellence and exceptional hospitality Oversee the complete guest journey from reservation to departure, ensuring all touchpoints exceed expectations Maintain impeccable standards of service delivery in line with our prestigious reputation Manage departmental budgets, revenue optimization strategies, and operational efficiencies Handle VIP arrangements and special requests with discretion and sophistication Resolve guest concerns promptly and gracefully, turning challenges into opportunities to demonstrate our commitment to service Collaborate with other department heads to create cohesive, memorable guest experiences Implement and monitor standard operating procedures to maintain consistency and quality Analyze performance metrics and guest feedback to continuously refine and elevate service standards The ideal candidate will possess an innate understanding of luxury hospitality, exceptional leadership abilities, and the presence to represent our storied establishment with dignity and warmth. You will embody our tradition of excellence while bringing fresh insights to enhance our legendary service.

ALMAHOTELS, es una Compañía de ámbito internacional cuyo objetivo esencial es el desarrollo de un nuevo concepto hotelero: desde la elección del emplazamiento hasta el cuidado diseño del hotel más la ejecución de un servicio impecable en un marco de discreción y confort. Buscamos buena presencia, trato con clientes directo y experiencia en el sector hotelero., para una jornada de 40h/semanales con inglés y carnet de conducir imprescindibles. Si quieres formar parte de la familia Alma, estas buscando sumar experiencia en Front Office, tienes vocación de anfitrión y conectas con los valores Honestidad y Dedicación será un placer conocerte.

VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment. Are you passionate about travel, driven by customer relations, and eager to grow in a dynamic, young, and international environment? Join the VeryChic Customer Service team and support our travelers throughout their journey, from booking to their stay. 🚀 Your responsibilities Welcome and assist customers by phone and email. Support travelers with their online bookings. Provide personalized post-sales support: Ensure that bookings have been properly received by our partners. Handle customers’ special requests. Manage booking modifications and cancellations. Oversee administrative aspects, including: Organizing activities and transfers. Sending travel documents. Contribute to achieving the company’s performance and customer satisfaction goals. 🧠 Your profile Native French speaker and fluent in both English and Spanish. Strong interest in sales and business development, with a customer-oriented approach. Positive attitude, eagerness to learn, and a proactive mindset. Excellent verbal and written communication skills. Proficient in Microsoft Office. Enjoy challenges and customer interaction. Knowledge of project management and data analysis is a plus. Eligible to sign a 6-month internship agreement starting January 2027. 🌟 What VeryChic offers you A modern, bright open-plan office ideally located in the Eixample district of Barcelona. Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. Exclusive discounts on our travel packages for you and your family. A young, dynamic, international, and supportive team. 📩 Ready to help our customers enjoy the best possible travel experience? Apply now to join VeryChic and board your next career journey!

VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment. Are you passionate about digital marketing, data analysis, and customer engagement? Driven by an analytical mindset and eager to grow in a dynamic, young, and international environment? Join the VeryChic CRM team to support the rollout, execution, and optimization of high-impact omnichannel campaigns! 🚀 Your responsibilities CRM Campaign Execution & Personalization: Set up, execute, and optimize omnichannel CRM campaigns (email, push app, web push). Work on customer segmentation and message personalization to maximize engagement. Assist in customer journey mapping and optimize lifecycle marketing touchpoints. Performance Analysis & Data Insight: Monitor and strictly analyze campaign KPIs, focusing on sales performance and marketing metrics to drive continuous improvement. Participate in A/B testing, post-campaign reporting, and data-driven recommendations. Conduct market benchmarks and competitive intelligence on CRM trends and automation best practices. Collaborate closely with cross-functional teams to align CRM execution with overall business goals. 🧠 Your profile Native French speaker. Proficiency in English is a plus! Master’s student in Digital Marketing, e-commerce, Data Analytics, Communication, or Business. Strong analytical capabilities with a high orientation toward data analysis, sales metrics, and KPI tracking. Rigorous, structured, and detail-oriented approach to problem-solving. High interest in CRM, marketing automation, and customer segmentation Proactive, eager to learn, and enthusiastic about testing new marketing initiatives. Eligible to sign a 6-month internship agreement starting January 2027. Previous experience in the tourism, travel, or hospitality industry is valuable. 🌟 What VeryChic offers you A modern, bright open-plan office ideally located in the Eixample district of Barcelona. Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. Exclusive discounts on our travel packages for you and your family. A young, dynamic, international, and supportive team. Start your weekend sooner with Friday afternoons off. Monthly remuneration of €750 gross/month. 📩 Ready to turn customer insights into unforgettable travel experiences? Apply now to join VeryChic and board your next career journey!

Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. The role. Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to and supporting the Front of House Supervisors, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…). What it looks like; Creating tell-your-mates experiences for guests​ Being a friendly face and go-to person for guests, contractors and visitors​ Inspiring and informing guests on local attractions and goings-on​ Welcoming guests when you check them in and leaving a great impression when you check them out​ Managing reservations and queries online, by email, on the phone and in person with a can-do attitude​ Handling out-of-hours guest queries for other edyn properties​ Values you’ll share; Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas Recognition of humanity in yourself and others to learn fast, evolve and grow In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit

SENIOR EXECUTIVE GROUPS BOOKING - LONDON HQ The Senior Executive – Group Bookings will act as the subject matter expert for all group reservations activity across the portfolio. This role is responsible for overseeing the accurate fulfilment of group allocations, rooming lists and booking requirements while providing guidance and support to Reservations Executives. Working closely with Sales and Commercial teams, the role will ensure a seamless experience for group organisers while maximising revenue opportunities and maintaining operational excellence. This role is based five days a week at our London Bridge Head Office. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey. Step on stage and play your part. THE WORK IN YOUR HANDS Managing the fulfilment of group bookings, ensuring rooming lists, booking allocations and contracted room blocks are processed accurately and delivered within agreed timelines Acting as the first point of escalation for Reservations Executives on group-related queries, providing guidance, support and expertise to maintain consistent service standards Partnering closely with Sales teams to ensure seamless handovers, timely communication and swift resolution of any issues affecting group organisers Monitoring group block performance, identifying at-risk allocations and escalating concerns where appropriate to protect revenue opportunities Applying group booking policies and allocation processes consistently while balancing organiser expectations with commercial objectives Identifying opportunities to improve workflows, streamline processes and enhance the overall organiser and guest experience Supporting the onboarding, training and development of team members, sharing knowledge and best practice across the department Contributing to the successful delivery of group revenue targets through effective booking management and conversion support Maintaining accurate records and ensuring all booking information is updated across relevant systems THE FIRE YOU CARRY Strong organisational skills with the ability to manage multiple group bookings and competing priorities simultaneously Excellent attention to detail and commitment to accuracy across all aspects of group fulfilment Effective communication and stakeholder management skills, with the confidence to engage with organisers, colleagues and commercial teams A collaborative approach and willingness to support, coach and develop others within the team Sound commercial awareness combined with a guest-focused mindset Strong problem-solving ability and confidence handling complex booking scenarios and escalations Ability to remain calm, organised and solutions-focused in a fast-paced environment YOUR PROVEN TRACK Previous experience within hospitality, reservations or group bookings, ideally within a senior, lead or specialist position Strong understanding of group contracts, room allocations, booking systems and fulfilment processes Experience working with corporate, event or group business segments Proven ability to manage high volumes of bookings while maintaining exceptional levels of accuracy and service Experience collaborating with Sales, Revenue or Commercial teams to support business objectives Demonstrated ability to support colleagues through coaching, training or mentoring activities WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on creating meaningful commercial impact, you’ll do well here. We value leaders who can inspire teams, drive performance and help shape the future direction of our brands. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach, strong leadership instincts and the ambition to grow alongside us.

SALES GRADUATE - LONDON HQ As Sales Graduate, you will support the delivery of proactive and commercially focused sales activities across edyn’s portfolio. Working within the Central Sales team at Head Office, you will assist with the coordination and administration of sales processes, account management activities, lead management, and sales reporting across multiple market segments and European jurisdictions. The role is responsible for supporting the maintenance of accurate sales records, preparing client presentations, coordinating follow-up activity, and ensuring client information is effectively managed within the CRM system. You will work closely with Sales, Revenue, Finance, Marketing, and Operations teams to support the delivery of revenue opportunities and ensure sales activities are progressed in a timely and well-organised manner. By supporting the accurate administration and analysis of sales activity, maintaining effective communication with internal stakeholders and clients, and assisting with pipeline and performance reporting, you will contribute to the efficient operation of the sales function and the achievement of commercial objectives. This role is a 1 year fixed-term contract, based five days a week in our London Bridge Head Office. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Sales Executive Support the day-to-day administration of sales activities across multiple market segments. Maintain accurate client and opportunity records within the CRM system. Assist in preparing sales proposals, presentations, contracts, and supporting documentation. Coordinate internal approvals and ensure sales documentation is completed accurately and on time. Lead Management & Business Development Support Assist with the qualification and allocation of incoming sales enquiries and leads. Conduct market and prospect research to identify potential new business opportunities. Support outbound sales activity, including preparing outreach materials and coordinating follow-up actions. Track lead progression and ensure actions are recorded and monitored through to completion. Account Management Support Support the management of existing client accounts by preparing account information, reports, and meeting materials. Assist with responding to client queries and coordinating requests with internal teams. Help maintain strong relationships with corporate, agency, group, and extended-stay clients. Support the coordination of client visits, events, and relationship-building activities. Performance Monitoring & Reporting Assist in preparing weekly and monthly sales performance reports for senior management. Monitor key metrics such as lead conversion, account production, revenue performance, and pipeline activity. Support forecasting and pipeline review processes by maintaining accurate sales data. Identify trends and provide insights to support commercial decision-making. Cross-Functional Collaboration Work closely with Revenue Management, Marketing, Finance, and Operations teams to support commercial initiatives. Assist in coordinating promotional activity, contract loading, and account implementation. Support projects aimed at improving sales processes, reporting, and customer experience. Contribute ideas and feedback to support the ongoing development of the central sales function. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY You will be self-motivated, organised, and outcome-focused, looking to achieve all metrics and expectations set in terms of task delivery. Strong communication and interpersonal skills, with the confidence to interact professionally with clients and internal stakeholders. Good commercial awareness and an interest in sales, business development, and revenue generation. Strong attention to detail and the ability to manage multiple priorities effectively. Good analytical and reporting skills, with the ability to interpret sales data and identify insights. A proactive approach to learning and problem solving. MS Office skills, particularly Excel, Word, and PowerPoint; experience with CRM systems is advantageous. YOUR PROVEN TRACK First-class or Upper Second-Class Honours degree in Business, Marketing, Hospitality Management, Economics, or a related field. Previous internship, placement, or work experience in sales, business development, customer service, or hospitality is desirable. Preferred experience working in a multi-site, hospitality, travel, or service-based organisation.