Front Office Intern M/F - Montesol Experimental
hace 4 días
València
ABOUT US Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond. Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d’Isère in the winter. The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds. Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon. ABOUT MONTESOL EXPERIMENTAL In the heart of Ibiza, Montesol Experimental blends historic charm and modern flair since 1933. With 33 stylish rooms, a lively restaurant, and a vibrant atmosphere, it’s a destination for curious travellers and locals alike. At the top of the hotel, our rooftop bar offers stunning views over Ibiza’s old town — a chic, open-air setting where cocktails are crafted under the stars. ABOUT THE POSITION We are looking for a Front Office Intern (M/F) for a 6-month internship to support our team from September 1st until the end of January 2027. Your main responsibilities will include: Front Desk: Management of check-ins and check-outs, guest assistance, billing, payments, phone calls and coordination of daily Front Office operations, ensuring an excellent guest experience throughout the stay. Concierge : Personalised recommendations, restaurant reservations, transportation arrangements, activities, experiences and coordination of external services, contributing to guest satisfaction and loyalty. Reservations : Management of individual and group reservations, modifications, cancellations, availability control and follow-up of special requests. Guest Relations: Assisting guests throughout their stay, handling requests, resolving issues and following up on guest feedback and service recovery actions (glitches), ensuring compliance with the hotel's quality standards and delivering a personalised experience. Administration & Operations: Supporting the department with administrative tasks, managing emails, documentation, filing, invoice follow-up and updating information in internal systems. Commercial & Revenue Support: Assisting in the promotion of hotel services, selling experiences and contributing to the achievement of departmental objectives. Other Duties: Carrying out any other tasks related to the department as assigned by hotel management or supervisors. ABOUT YOU We are looking for someone passionate about the hospitality industry, with a professional appearance and proficiency in English. If you are proactive, autonomous, adaptable, efficient at managing priorities, and have an excellent sense of hospitality and customer service, then this position is made for you. Requirements: Proven experience in a similar role, ideally in a lifestyle hotel or high-end bar. Deep knowledge of spirits, cocktails, and bar techniques. A strong sense of hospitality and attention to guest needs. Charismatic, confident, and able to engage with diverse clientele. Flexible and responsive to the changing demands of service. Excellent communication skills; fluency in English is essential, additional languages are a plus. Strong sense of organization, cleanliness, and teamwork. Experience the Experimental ! Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer: Opportunities of training and career development. Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc. Attractive discounts in all our venues (cocktail bars, wine bars & restaurants). Corporate events.
