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Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Client Lead to continue developing interactions with our customers throughout their Customer Journey Map, ensuring to increase their satisfaction and loyalty to the brand. The Client Lead is responsible for managing client interactions throughout their Customer Journey Map, ensuring increased satisfaction and loyalty to the brand. They possess knowledge and experience in the sales process, excelling in lead generation, relationship building, and deal closing. They achieve company goals through effective planning, setting sales targets, performance data analysis, and projecting future performance. Additionally, they collaborate with a group of PMs to ensure the evolution and success of the projects under their responsibility at the delivery level. They support the roles involved in the various project stages to meet client and company expectations regarding quality and profitability, identifying potential gaps, anticipating issues related to the team, solution, or client, and proposing the best solutions. For existing clients, the focus is on continuously offering new ways for the client to gain value from the product/service, leading consultancy sessions for future needs. Lead the negotiation, preparation, and presentation of commercial offers for assigned accounts and manage communication with the client throughout the presales process, even when other teams are involved. Share the client’s sales strategy, objectives, and digital transformation roadmap with the PMs of their assigned accounts, paying special attention when multiple PMs are working on one account. Collaborate with the PM/DM throughout the project, attending progress demos, management committees, and resolving client-related issues. Monitor the progress of projects within assigned accounts, paying special attention to potential budget and timeline deviations. Along with the PMs, they work post-project to identify successful and unsuccessful project elements. Lead the end-of-project retrospective with the client, reviewing the overall experience, evaluating goal achievement, and exploring potential future developments. Write success stories and send satisfaction surveys to the client. Collaborate with PMs on team allocation for new or ongoing projects, taking into account both project profitability objectives and the best fit for the professional development of the individuals. Aware of project progress and contribute to meeting deadlines, scope, and budget. Alert operations management about potential delivery deviations and propose and collaborate on risk mitigation plans. Large account management experience. Experience in Salesforce ecosystem. At least, 6 years of previous experience in business /technology consulting Previous experience in Project Management Experience in digital projects Experience in international projects. High level of English. Permanent contract. Home Office. You decide and we support you. Health insurance. Professional development: Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. 9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #

Omega CRM Consulting is looking for a Cyber Security Cloud Analyst that would like to collaborate with one of the top global pharmaceutical companies. As member of Cyber Intelligence & Security Operations Center (CISOC) team, he/she will be focus on cloud security. The ideal candidate will have hands-on experience securing applications deployed across AWS, Azure, and GCP and to monitor and enforce cloud security policies, vulnerability scans, analyzing results, and working with various teams to remediate identified risks. Key responsabilities: • Management and maintenance of the CSPM/CWPP solution. • Provide training and guidance to IT teams on cloud security best practices. • Collaboration on the improvement of the security detection capabilities with Cloud Foundation and DevOps teams. • Act as point of contact for managing & delivering various vulnerability & misconfigurations reports. • Working in close collaboration with the IT Team members and stakeholders to deliver and implement technology solutions in support of the business objectives to improve productivity and enhance processes and security. • Understand Boehringer framework and follow defined processes. Ensure compliant documentation requirements and guarantee its production as required according to the SOPs and working instructions. • Work with various risk & information security teams in presenting cloud security status & updates to technology subject matter experts & management. Experience & Skills • Proven experience in cloud providers like AWS, Azure or GCP. Certification is a plus. • Proven experience in cloud security (CSPM/CWPP), with a focus on PaloAlto Prisma Cloud. • Proven experience in reporting/ticketing platforms like ServiceNow. • Programming experience in scripting languages (Python, PowerShell, Ansible, Bash) • Proven experience in IaC deployments (Terraform) • Experience working in a virtual, international and multicultural environment. • Knowledge of common cloud security weaknesses including remediation processes, prioritization, change management, analysis, & triage. • Excellent spoken and written English. • Analytical thinking, good communication, problem solving, results oriented, agility and teamwork skills. • Security certifications like Security+ CE, GCIH, E|CIH, OSCP, CEH are desired but not mandatory. What do We offer Permanent contract. Flexible Schedule. We make it easy. Balance your professional and personal life. Trainings & Certifications. Improve your skills and get the official certificate from our main partners. Home Office. Flexible retribution (public transport ticket, Ticket restaurant, …). Health insurance. OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Hybrid Locations: Barcelona, Spain, Romania , Hungary , France and Poland. Long term contract • Should be able to define and design the overall CPQ architecture, including data models, rules engine, pricing methodologies, and workflow automations., • Should have experience with creating scalable and maintainable product configuration models, pricing engines, and quote workflows., • Should be able to provide architectural direction for custom development, integration, and extension of CPQ platforms., • Lead CPQ implementations, enhancements, and large-scale transformation projects., • Translate complex business requirements into detailed technical specifications and solution designs., • Oversee the technical quality of CPQ configurations and customizations built by developers., • Architect and guide integration solutions between CPQ and CRM, ERP, Billing, eCommerce, Inventory, and Contract Management systems., • Ensure data accuracy across end-to-end Quote-to-Cash (QTC) processes., • Establish and enforce CPQ development standards, coding practices, and documentation.

Omega CRM Consulting is looking for a Cyber Security Cloud Analyst that would like to collaborate with one of the top global pharmaceutical companies. As member of Cyber Intelligence & Security Operations Center (CISOC) team, he/she will be focus on cloud security. The ideal candidate will have hands-on experience securing applications deployed across AWS, Azure, and GCP and to monitor and enforce cloud security policies, vulnerability scans, analyzing results, and working with various teams to remediate identified risks. Provide training and guidance to IT teams on cloud security best practices. • Collaboration on the improvement of the security detection capabilities with Cloud Foundation and DevOps teams. • Working in close collaboration with the IT Team members and stakeholders to deliver and implement technology solutions in support of the business objectives to improve productivity and enhance processes and security. • Work with various risk & information security teams in presenting cloud security status & updates to technology subject matter experts & management. Proven experience in cloud providers like AWS, Azure or GCP. Proven experience in cloud security (CSPM/CWPP), with a focus on PaloAlto Prisma Cloud. • Proven experience in reporting/ticketing platforms like ServiceNow. • Programming experience in scripting languages (Python, PowerShell, Ansible, Bash) • Proven experience in IaC deployments (Terraform) • Experience working in a virtual, international and multicultural environment. • Knowledge of common cloud security weaknesses including remediation processes, prioritization, change management, analysis, & triage. • Excellent spoken and written English. • Permanent contract. We make it easy. Trainings & Certifications. Home Office. Health insurance. Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #