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  • Concierge Supervisor- Four Seasons Hotel Madrid
    Concierge Supervisor- Four Seasons Hotel Madrid
    3 days ago
    Full-time
    Centro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is currently seeking a dynamic and passionate Concierge Supervisor. Reporting to the Assistant Chief Concierge, this role will supervise daily concierge operations, ensuring exceptional guest service, guiding and developing the team, and maintaining smooth, efficient, and professional desk functions in line with Four Seasons standards. What you will do Supervise the daily operations of the Concierge team, serving as the primary point of contact during shifts. Handle guest requests, special arrangements, and complaints promptly and professionally, turning challenges into memorable experiences. Lead, coach, and develop the Concierge team through onboarding, continuous training, and one-on-one feedback sessions. Monitor and reconcile commission-based services, guest orders, and related financial transactions. Ensure desk operations run smoothly, including package handling, messages, faxes, luggage storage, and up-to-date local information for restaurants, attractions, and events. Collaborate with other departments to successfully execute special projects aimed at enhancing guest services and team efficiency. Organize and coordinate team-building activities to foster a positive work culture. Maintain professional standards, comply with Four Seasons policies, and represent the hotel with the highest level of hospitality and integrity. Support the Assistant Chief Concierge in the preparation and coordination of departmental meetings, including morning briefings and other operational meetings, ensuring effective communication and alignment within the team. What you bring High School Diploma or Bachelor’s Degree. European Passport or legal right to work in Spain. Fluency in English and Spanish. Previous experience in concierge is required; Les Clefs d’Or membership is favorable. Strong leadership, organizational, and interpersonal skills. Ability to handle multiple priorities in a fast-paced, luxury environment. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

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  • Front Office Manager- Four Seasons Hotel Madrid
    Front Office Manager- Four Seasons Hotel Madrid
    4 days ago
    Full-time
    Centro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is currently seeking a Front Office Manager to join our team. Reporting to the Director of Rooms, the Front Office Manager provides strategic and operational leadership for Front Office, Guest Services, and Guest Experience. The role ensures service excellence, team development, and operational efficiency, consistently embodying Four Seasons culture and standards. What you will do Strategic Leadership Set the strategic and operational direction for Front Office, Guest Services, and Guest Experience in alignment with the Rooms Director, ensuring consistent execution of Four Seasons standards. Talent & Team Development Provide strong, inspirational leadership through coaching, feedback, development plans, succession planning and the creation of a robust internal talent pipeline. Recruitment & Performance Management Oversee hiring, onboarding, training, and performance evaluations for the Front Desk, Concierge, Guest Services, and Guest Experience teams. Quality & Performance Optimization Establish KPIs, service benchmarks, and quality standards, continuously identifying opportunities to elevate the guest experience and operational results. Guest Journey Excellence Ensure flawless check-in and check-out experiences and drive proactive service recovery to maintain the highest levels of guest satisfaction. Operational Presence Maintain strong visibility on the floor, especially during peak periods, personally engaging with VIPs, repeat guests, long-stay guests, and first-time visitors. Cross‑Departmental Collaboration Build strong relationships with all Rooms Division teams and hotel departments to ensure seamless and consistent service delivery. Cost & Labour Management Manage labour and operating costs through effective scheduling, budgeting, inventory control, and purchasing, ensuring optimal productivity and financial discipline. Innovation & Continuous Improvement Lead or participate in departmental or hotel-wide projects and initiatives that support innovation, efficiency, and ongoing improvement. What you bring Proven leadership experience in a luxury 5-star hotel environment, overseeing Front Desk, Guest Relations, and Guest Experience operations. Authentic and strategic leadership style with the ability to coach, inspire, and develop high‑performing teams. Deep understanding of luxury service principles with exceptional attention to detail and a guest‑centric mindset. Positive, resilient, and solutions-driven character, able to thrive in a dynamic and demanding environment. Excellent communication and interpersonal skills, with confidence engaging guests, colleagues, and senior leadership. Strong organizational, problem‑solving, and delegation skills. Solid business acumen with experience in labour management, cost control, budgeting, and P&L awareness. Fluency in written and spoken English and Spanish. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

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  • Guest Experience Manager- Four Seasons Hotel Madrid
    Guest Experience Manager- Four Seasons Hotel Madrid
    3 days ago
    Full-time
    Latina, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Reporting to the Front Office Manager, the Guest Experience Manager will deliver a seamless, personalized guest experience from pre-arrival to departure. Anticipating needs and ensuring flawless service across departments, you’ll uphold the highest standards of luxury hospitality. With warmth, professionalism, and local expertise, you’ll create memorable moments that inspire guest loyalty. What you will do General As a Department Head and Brand Ambassador, be highly knowledgeable of all hotel and facility information, hours of operation, key personnel, special activities, and functions in the hotel. Act, in the absence of Duty or senior management, in all matters concerning the safety, security and well-being of hotel guests. Prepare and attend weekly and monthly meetings such as Rooms, OPS, Morning, Quality, Group Resume and other Dpt. Heads meetings. Lead and deliver training sessions organized by PnC: Glitchology. Guest Experience Lead and manage the full guest experience department, ensuring personalized service and flawless coordination from pre-arrival to post-departure. Organize the journey of our top VIPs including suite guests, Four Seasons Elite and High Return guests and others, pre, during and post their stay. Send pre-arrival communications, block rooms according to preferences, and oversee VIP preparations and amenities. Collaborate with all departments (F&B, IRD, Concierge, Front Desk, Housekeeping) to deliver a seamless and anticipatory guest experience. Engage with guests throughout their stay, gathering feedback, resolving issues promptly, and ensuring all requests are met with care. Ensure Golden is kept updated with all guest preferences. Handle guest complaints and actively manage Glitches. Ensure guests are met on time, and negative experiences are offset prior to departure. Promote hotel amenities, experiences, and local highlights to enhance the stay and drive guest satisfaction. Complete Manager’s checklist daily Help and supervise the GEX team with the checklist when needed and assist, in the presence of heavy volume, in the areas of Front Office, Concierge and Guest Services. People Management Supervise the department's monthly expenses, ensure all finance procedures are correctly taken. Labor management: schedules, extra hours control etc. Conduct the monthly audit of supplier invoices, i.e. for flowers, L&F, etc. Control stock with the team, ordering supplies when needed through Birchstreet. Provide guidance, coaching, and motivation to the Guest Experience team, fostering a culture of excellence and service passion. Conduct interviews and staff hiring when needed. Assist with the on-boarding and training of new team members from interns to Asst. Managers Perform Annual reviews to the Asst. Managers as well as give feedback and guidance when needed. Assist the Asst. Managers with team annual reviews and communicating warnings, corrective actions and other feedback. Supervise team development and career aspirations Maintain strong relationships with vendors and partners, leveraging local expertise to curate unique, memorable experiences. Monitor and report on guest satisfaction trends, feedback, and performance metrics to support continuous improvement. Monitor Qualtrics seeking improvement. Reply to Google negative reviews, TripAdvisor reviews and Booking.com. Follow guidelines. Follow up with Global GEX projects and initiatives launched or driven by Corporate Team. Participate actively in other Global Guest Experience calls / meetings. What you bring Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge. Have fluency in English and Spanish Minimum 1 year managing a medium- sized team Must have experience in Opera Strong leadership & organizational skills required Excellent communication and interpersonal abilities Foster creativity Problem-solving and conflict-resolution skills Skilled in active listening and providing constructive feedback to support team development. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

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  • Gerente de Restaurante
    Gerente de Restaurante
    18 days ago
    Full-time
    Centro, Madrid

    Oferta de Trabajo: Gerente de Restaurante Ubicación: Plaza Mayor, Madrid Tipo de Contrato: Tiempo Completo Salario: Competitivo + Beneficios ¿Quiénes somos? Jacinta no es solo un restaurante; es una experiencia gastronómica única en el corazón de Plaza Mayor. Desde 2000, nuestra cocina transmite la tradición, el sabor y la familia que nos han acompañado siempre. En 2020, un nuevo capítulo comenzó con Jaime García, quien reformó el local y lo rebautizó, pero siempre manteniendo la esencia de las recetas que nos conectan con el Madrid más auténtico. Descripción del Puesto Buscamos a un Gerente con experiencia, que sea líder, apasionado de la gastronomía y capaz de llevar nuestro restaurante al siguiente nivel. Queremos a alguien que se involucre en cada detalle, motive a su equipo y haga que cada cliente viva una experiencia única. Responsabilidades: • Supervisar y coordinar las operaciones diarias del restaurante, asegurando el cumplimiento de los estándares de calidad, seguridad y servicio., • Gestionar el equipo de trabajo, promoviendo un ambiente laboral positivo y de alto rendimiento., • Realizar la planificación y control de los recursos humanos y materiales., • Coordinar la atención al cliente, garantizando una experiencia memorable y satisfactoria., • Implementar estrategias para aumentar las ventas y la visibilidad del restaurante., • Gestionar el inventario, pedidos y proveedores de manera eficiente., • Asegurar el cumplimiento de las normativas sanitarias y de seguridad. Requisitos: • Experiencia mínima de 5 años como Gerente de Restaurante o en un puesto similar., • Conocimiento profundo del sector de la restauración y sus procesos operativos., • Habilidades de liderazgo, comunicación efectiva y trabajo en equipo., • Capacidad para tomar decisiones bajo presión y gestionar múltiples tareas simultáneamente., • Actitud proactiva, orientada a resultados y con enfoque en la satisfacción del cliente., • Conocimiento avanzado de inglés. Ofrecemos: • Integración en un equipo dinámico., • Oportunidades de crecimiento y desarrollo profesional., • Contrato indefinido a tiempo completo., • Remuneración competitiva acorde a la experiencia., • Sistema de bonificación basado en el rendimiento., • Incorporación inmediata. Si te entusiasma la idea de ser parte de Jacinta y seguir escribiendo nuestra historia, ¡esperamos tu CV! ¡Únete a nuestro equipo y forma parte de una experiencia única en Plaza Mayor! N.B: Este puesto requiere disponibilidad para trabajar en horarios flexibles y fines de semana.

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  • Peluquero/a de prótesis capilares
    Peluquero/a de prótesis capilares
    24 days ago
    Full-time
    Arganzuela, Madrid

    Sobre Superhairpieces Somos una empresa fabricante de productos capilares con sede en Mississauga, Canadá, especializada en prótesis capilares para hombre, pelucas para mujer, extensiones de cabello y accesorios para el cabello. Nuestro negocio atiende tanto a clientes minoristas locales como a clientes internacionales a través de nuestra web. Estamos comprometidos con ofrecer productos de alta calidad y una excelente experiencia al cliente a particulares, salones de belleza y profesionales del sector a nivel mundial. Como parte de nuestra estrategia de crecimiento, nos complace anunciar la apertura de una nueva sucursal en Madrid, con la que ampliaremos nuestro alcance en Europa y en la que podremos ofrecer servicios de forma directa a nuestros clientes. Sobre el rol: Buscamos a un/a peluquero/a especializado/a en prótesis capilares, motivado/a y orientado/a al detalle, para unirse a nuestro equipo en crecimiento. Este puesto es presencial y a tiempo completo, ideal para un/a profesional apasionado/a por marcar la diferencia en el sector capilar y por ofrecer resultados de alto nivel. La persona seleccionada desempeñará un papel clave en la empresa, ayudando a que nuestros clientes recuperen su confianza a través de una correcta recomendación de productos, así como mediante un proceso de instalación, adaptación y corte de prótesis capilares de máxima calidad. Un buen desempeño en este puesto se traducirá en clientes satisfechos, resultados estéticos impecables y una experiencia profesional y cercana en cada servicio. Responsabilidades: • Ofrecer un servicio de atención al cliente personalizado y de alta calidad., • Asesorar a los clientes, recomendando y adaptando prótesis capilares y pelucas según sus necesidades, expectativas y estilo de vida., • Realizar la instalación, ajuste, mantenimiento y retirada de prótesis capilares y pelucas., • Proponer peinados y estilos acordes a las características físicas del cliente o ejecutarlos siguiendo sus indicaciones y preferencias., • Cortar, perfilar y adaptar el cabello natural y los postizos para lograr un acabado natural y profesional., • Ejecutar técnicas de peluquería como degradados, rizado, ondulado, permanente y peinado., • Analizar el estado del cabello y del cuero cabelludo, ofreciendo tratamientos básicos o recomendaciones de cuidado capilar., • Aplicar tintes, decoloraciones, baños de color y mechas, garantizando resultados de calidad., • Realizar otros tratamientos capilares como alisados, permanentes y masajes del cuero cabelludo. Requisitos obligatorios: • De 1 a 5 años de experiencia en peluquería., • Titulación o certificado oficial en peluquería., • Alto nivel de atención al detalle y orientación a resultados., • Habilidades de comunicación y trato cercano con el cliente., • Pasión por la estética, el cuidado capilar y el trabajo bien hecho. Requisitos deseables: • Experiencia previa en corte, adaptación e instalación de prótesis capilares (valorable experiencia con pelucas)., • Manejo avanzado de inglés (B2) Tipo de trabajo: • Contrato tiempo completo (40 horas semanales), • Role presencial

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  • PROJECT MANAGER for Destination Management Company (DMC)
    PROJECT MANAGER for Destination Management Company (DMC)
    1 month ago
    Full-time
    Madrid

    DMC SPAIN RTA is a DMC company with over 30 years of experience in the MICE market, working across Spain. We are driven by an innovative spirit and a passion for creating memorable experiences. Our mission is to deliver the best events, conventions, and incentive trips for our clients and their guests. Join us in crafting unforgettable moments together. 📣 We’re Hiring: PROJECT MANAGER for Destination Management Company (DMC) Start date: Immediate, to join our Team in Madrid and Barcelona Office. 🌍 About Us We are a Destination Management Company specialized in delivering tailor-made experiences, corporate events, incentives, congresses, and luxury travel programs across Spain. Our international clients trust us to provide excellence, creativity, and flawless execution. 🎯 Key Responsibilities Plan, coordinate, and execute bespoke events and travel programs Manage logistics, budgets, timelines, and supplier coordination Serve as the main point of contact for clients throughout the project Supervise on-site operations when necessary Collaborate with internal teams and relevant departments Handle unexpected challenges with a proactive, solution-oriented approach Prepare post-event reports and evaluations ✅ Requirements Previous experience as a Project Manager in the MICE, events, or inbound tourism sector is a must. We will only consider Cv's with this requirement fullfilled. Strong organizational and time management skills Fluent in English (minimum B2); other languages are a plus Proficiency in project management tools (Excel) Solid knowledge of local destinations and supplier networks . Knowledge of Destination is a plus. Problem-solving mindset, multitasking ability, and attention to detail Willingness to travel as needed Letter of recommendation 🌱 What We Offer Dynamic projects with international exposure Autonomy and real opportunities for professional growth Friendly, collaborative, and professional team environment Competitive salary based on experience and profile Industry: Events Services Employment Type Full-time

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  • Sales Consultant
    Sales Consultant
    1 month ago
    €18000–€20000 yearly
    Full-time
    Centro, Madrid

    Foreign Exchange Sales Consultant - Madrid - Full Time Exciting opportunities have arisen in our Spanish operation to build a career with one of the most successful independent retail foreign exchange groups. We are dedicated to developing the skills of individuals and to helping them to achieve their goals. The role involves providing first class customer service to international travellers with the buying and selling of foreign currency. You will be responsible for: • Buying and selling foreign currencies, • Money transfers, • Credit card advances and much more., • Selling Tourist Related products and services. Additional Information: • It is essential that you have previous Retail or Customer Service Experience., • You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs., • The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets. The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures. In return for your commitment, we’ll offer you in-depth training and development, competitive pay, and an exciting incentive scheme for hitting sales targets. • You must have the ability to work under pressure., • Hours - 40 hours per week working between the hours of 08:00 to 22:00 pm., • You must have a great attitude, we have a great and positive team and we want you to be part of it. Contract: Indefinite Languages: Professional English & Spanish (Mandatory) Shifts: Full time Start Date: Inmediately

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  • Comercial- administrativo
    Comercial- administrativo
    2 months ago
    €1280–€1800 monthly
    Full-time
    Chamartín, Madrid

    Descripción de la empresa: En Rumah Alia, estamos comprometidas en ofrecer soluciones integrales y personalizadas en todo lo relacionado con el mundo inmobiliario. Nuestro equipo está dedicado a brindar un servicio completo que abarca desde la identificación de oportunidades de inversión hasta la gestión de propiedades, la arquitectura y el interiorismo. Entendemos que cada proyecto es único y requiere un enfoque especializado. Descripción del puesto : Como Especialista en Ventas en RUMAH ALIA, serás responsable de identificar oportunidades de negocio y activos inmobiliarios, gestionar relaciones con clientes y maximizar las ventas. Tu trabajo diario incluirá asesorar a los clientes sobre viviendas o servicios que ofrecemos (alquiler, venta y reformas), cumplir objetivos de ventas y colaborar estrechamente con otros miembros del equipo para mejorar la experiencia del cliente. Este es un puesto a tiempo completo y se desarrolla de manera presencial en Madrid. Requisitos: Experiencia en comunicación y servicio al cliente para garantizar una excelente atención al cliente. Conocimientos en ventas y gestión de ventas para alcanzar y superar las metas establecidas. Habilidades en capacitación de inmuebles. Se valorará la experiencia previa en atención al cliente o ventas y un enfoque proactivo para la resolución de problemas. Visitas a viviendas en alquiler o en venta con posibles clientes. Redacción de contratos de alquiler, gestión y seguimiento de alquileres y mantenimiento de las viviendas (coordinación de incidencias en las viviendas con seguros, tramitación de depósito de fianzas, etc.) Conocimientos y manejo de programas informáticos (office). Se valorará nivel conversacional de inglés. Capacidad para asumir ocasionalmente tareas administrativas.

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  • Asesor/a Comercial
    Asesor/a Comercial
    2 months ago
    Full-time
    Retiro, Madrid

    Descripción de la empresa Oro Verde Joyería es una empresa especializada en la compra, venta y empeño de joyas de oro y fabricación de alianzas, con presencia en España y varios países de América Latina. Ofrecemos soluciones financieras inmediatas y seguras respaldadas por el valor de los activos de nuestros clientes, con un enfoque en la transparencia y el servicio personalizado. Nuestra selección de joyas de segunda mano combina exclusividad, historia y elegancia a precios competitivos. Además, proporcionamos tasaciones profesionales y sin compromiso. Estamos comprometidos con un servicio cercano y adaptado, posicionándonos como un referente en el sector de la joyería y los empeños. Descripción del puesto Como Asesor/a Comercial en Oro Verde Joyería, serás responsable de asesorar a clientes sobre los servicios de compra, venta y empeño de joyas, proporcionando una experiencia excepcional. Realizarás valoraciones de piezas de joyería, cerrarás ventas y resolverás dudas de clientes. También colaborarás en el diseño e implementación de estrategias de venta. Este es un puesto de tiempo completo y se llevará a cabo de manera presencial en nuestras tiendas ubicadas en la comunidad de Madrid. Requisitos Contactarnos a través del numero de teléfono en nuestro perfil de Google Maps "Oro Verde Joyería Vallecas" ya que por este medio no permite contacto directo.

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