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Are you a number enthusiast with an interest in the financial insurance world? Are you structured and organized and have an affinity for technology and the online payment industry? Become this organization's new Client Service specialist in Barcelona, a vibrant city with different cultures, excellent food and beautiful beaches! Your responsibilities and impact working as Client Service for Online Payments: - Handling first line inbound administrative support requests by phone & email (B2B) - Assist new customers with their account activation, transaction status queries and financial requests - Provide additional product information and ensure continuity of the merchant business by responding quickly and correctly - Emphasis on maintaining a strong customer relationship Skills, qualifications and interest you need to succeed in this role: - Danish native, English fluent - Committed and dedicated - Having an interest in technology and analytics - Positive attitude toward changes - Team player with strong listening skills - Service-minded person with the ability to handle conflicts in a constructive manner - Being a strong communicator - No previous experience needed - Having a valid Spanish work permit or citizenship that allows you to work in an EU country What's in it for you? - Type of contract: Indefinido - Working hours: 39h/week, Mon-Fr 8:00 - 20:00, Saturday 10:00-14:00 - Salary: 1500€ + performance bonus of potentially 200€ per month - Training: 2-4 weeks followed by a practical period (Training and familiarization together will take 4 months) - Equipment provided - Hybrid system after training - Spanish lessons - Meal allowances are possible -Constant training - International environment - Support from the company regarding NIE and SSN Your Future Company: This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona What should you expect from living in Barcelona? - The unique experience of an international and diverse culture - A beautiful beach city surrounded by both coastal towns and mountains - Delightful gastronomic experiences of Spanish, Catalan and World cuisines - Quite a dynamic and active urban life where it is difficult to get bored - Sunny days, Mediterranean weather and a relaxed lifestyle - An attractive startup and innovation hub with exciting opportunities Feel free to check our other opportunities in Customer Service in Spain or send us your CV to be considered for other projects or future opportunities.
Are you a number enthusiast with an interest in the financial insurance world? Are you structured and organized and have an affinity for technology and the online payment industry? Become this organization's new Client Service specialist in Barcelona, a vibrant city with different cultures, excellent food and beautiful beaches! Your responsibilities and impact working as Client Specialist for Online Payments: Handling first line inbound administrative support requests by phone & email (B2B) Assist new customers with their account activation, transaction status queries and financial requests Provide additional product information and ensure continuity of the merchant business by responding quickly and correctly Emphasis on maintaining a strong customer relationship Skills, qualifications and interest you need to succeed in this role: Norwegian native, English fluent Committed and dedicated Having an interest in technology and analytics Positive attitude toward changes Team player with strong listening skills Service-minded person with the ability to handle conflicts in a constructive manner Being a strong communicator No previous experience needed Having a valid Spanish work permit or a citizenship that allows you to work in an EU country What's in it for you? Type of contract: Indefinido Working hours: 39h/week, Mon-Fr 8:30 - 18:00 Salary: 1600€ + performance bonus of potentially 200€ per month Training: 2-4 weeks followed by a practical period (Training and familiarization together will take 4 months) Equipment provided Hybrid system after a few months in the company Spanish lessons Meal allowances are possible Constant training International environment Support from the company regarding NIE and SSN Your Future Company: This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona What should you expect from living in Barcelona? The unique experience of an international and diverse culture A beautiful beach city surrounded by both coastal towns and mountains Delightful gastronomic experiences of Spanish, Catalan and World cuisines Quite a dynamic and active urban life where it is difficult to get bored Sunny days, Mediterranean weather and a relaxed lifestyle An attractive startup and innovation hub with exciting opportunities Feel free to check our other opportunities in Customer Service in Barcelona or send us your CV to be considered for other projects or future opportunities.
Are you a number enthusiast with an interest in the financial insurance world? Are you structured and organized and have an affinity for technology and the online payment industry? Become this organization's new Client Service specialist in Barcelona, a vibrant city with different cultures, excellent food and beautiful beaches! Your responsibilities and impact working as Client Service for Online Payments: Handling first line inbound administrative support requests by phone & email (B2B) Assist new customers with their account activation, transaction status queries and financial requests Provide additional product information and ensure continuity of the merchant business by responding quickly and correctly Emphasis on maintaining a strong customer relationship Skills, qualifications and interest you need to succeed in this role: Soeaking a native leve of Swedish and a fluent kevel of English Committed and dedicated Having an interest in technology and analytics Positive attitude toward changes Team player with strong listening skills Service-minded person with the ability to handle conflicts in a constructive manner Being a strong communicator No previous experience needed Having a valid Spanish work permit or citizenship that allows you to work in an EU country What's in it for you? Type of contract: Indefinido 39h per week: shifts can be from Monday to Friday 08:00-20:00, and Saturdays 10:00-14:00 Salary: 1500€ + performance bonus of potentially 200€ per month Training: 2-4 weeks followed by a practical period (Training and familiarization together will take 4 months) Equipment provided Hybrid system after training Spanish lessons Meal allowances are possible Constant training International environment Support from the company regarding NIE and SSN Your Future Company: This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona What should you expect from living in Barcelona? The unique experience of an international and diverse culture A beautiful beach city surrounded by both coastal towns and mountains Delightful gastronomic experiences of Spanish, Catalan and World cuisines Quite a dynamic and active urban life where it is difficult to get bored Sunny days, Mediterranean weather and a relaxed lifestyle An attractive startup and innovation hub with exciting opportunities Feel free to check our other opportunities in Customer Service in Barcelona or send us your CV to be considered for other projects or future opportunities.
Mentoring and Networking: The Importance of Relationships in Career Growth—This FREE Masterclass explores how relationships can play a crucial role in your hospitality career. While most people understand the importance of having a good mentor and a strong network, intentionally nurturing these relationships can significantly impact your growth and success. Contrary to common belief, building relationships isn't just about making professional contacts at industry events. So, what is it about? Find the answer in this session conducted by EHL Graduate School. In it, you will: - Understand how mentoring and networking contribute to career growth. - Explore the science behind building strong relationships. - Learn practical strategies to approach mentoring and networking more intentionally. Based on research and real-world experiences, this workshop is designed to help you develop a personal approach to mentoring and networking that will support your professional aspirations. Join this hour-long masterclass that will give you a first-hand taste of EHL’s teaching methods and allow you to learn about this fascinating topic. You’ll also get to ask the lecturers questions and learn more about EHL Graduate School.
With accommodation and food. 9 hours 6 days 900€
What if you could fly to Barcelona to start a job with plenty of world citizens from different countries with one strong thing in common: the desire to experience, learn, and grow altogether within an international booming company? Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a life-time experience, you will find it there. Whatever comes out of it for you, you will definitely not regret it. Your responsibilities and impact as a Tech Customer Care will be: Responding to inbound requests from care organizations and documenting relevant case information Handling remote corrections Prioritize and coordinate tasks and assignments Identifying issues and providing effective solutions, and escalating the issues when they require further support Skills, qualifications and interests you need to succeed in this role: A good level of English, along with a native level of Norwegian is mandatory Strong empathy as you will be handling issues in a healthcare environment Excellent listening skills and proficient communication abilities A drive for first contact resolution Attention to detail and technical orientation Excitement about intercultural communication and the expatriate lifestyle EU Citizenship or valid work permit/ residency card mandatory What’s in it for you? Competitive Salary with bonus Great perks Schedule: available to work in rotative shifts from Monday to Sunday (Including night shifts WFH) Strong learning and development plans for your career growth Global company with over 25 years of experience and hundreds of industry awards Central, easily achievable location Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow
We are building a new team for our soon to be open American Restaurant-Bar with live sports and music, in the center of the city. Available positions at the moment comprehend Sala and Bar positions, with some rotations included between them, we need customer oriented people, with a lot of energy and willing to learn our way of work. Experience is not required but appreciated. This position requires: - English level native or Advanced - Customer experience Skills - Language skills - Adaptability to late shifts - Basic knowledge of table service and Bar - NIE You can expect from us: - Young and Fun environment (always ensuring customer experience is special) - Rotation between Early and Late shifts - International customers mainly - American food, cocktails and Brunch - Live music and events Here, we valuate more the willing to learn, work and grow professionally, than the previous experiences. Working time can be flexible on the needs of our staff, although we will need to prioritize the coverage of our shifts, if the situation allows it, we can be flexible with studies and projects, offers vary from 40 hours a week to part times. Salary based on the latest regional convenio. If this offer suits you, we hope we can hear from you, cheers!
We are a new juice bar in Barcelona, Villa Olimpica, Av Icaria. At least he has been doing business successfully in Marbella for several years, and now he is coming here as well. I am looking for new team members in the position of waiter. It is desirable, but not necessary, to have experience working in this field, as training in the preparation of certain products is certainly required. Knowledge of English and Spanish is required for communication with customers. Work from 40 hours a week, in shifts from 9 am to 5 pm at the beginning. A motivating starting salary that depends on the worker's experience and our agreement.
La misión de Smart Rooms Company es hacer feliz a la gente a través de la gestión de proyectos relacionados con el sector turístico y siguiendo estos valores: WOW!: Nos esforzamos por superar las expectativas tanto en los pequeños como en los grandes detalles. CONSCIOUS: Nuestro objetivo es hacer del mundo un lugar mejor y participar activamente en proyectos de responsabilidad social. HONEST: Nuestras decisiones son honestas y la integridad guía nuestras acciones. PASSION: Adoptamos el aprendizaje continuo y la iniciativa de recompensa. TEAM: Somos un equipo, evitamos jerarquías y nos esforzamos en crear una comunidad que vaya más allá del lugar de trabajo. Actualmente operamos alojamientos y restaurantes en ciudades como Barcelona, Madrid, Sevilla, San Sebastián, Miami, Chía, Bogotá y Lima bajo las marcas Yurbban Hotels, UMA House by Yurbban, UMA Suites, The Spot for Living y Spotty Hostels. Estamos buscando un/a ayudante de camarero/a, para que transmita la mejor experiencia para nuestros clientes nuestro hotel ubicado en Barcelona. Funciones principales: Garantizar, comprobar y revisar que la zona asignada esté lista para iniciar el servicio con la mise en place y material necesario. Efectuar y repasar el montaje del restaurant. Participar al briefing que efectúa el F&B y estar atento a todas las indicaciones. Mantener los tiempos establecidos del servicio. Asesorar y atender al cliente en todo lo que precise y necesidades que puedan surgir durante el servicio para que tengan una excelente experiencia. Mantener en todo el servicio la sala en orden y la normativa de seguridad de la empresa Dejar sala lista para el siguiente servicio. Cierre de caja y polivalencia en función de la necesidad del negocio en colaboración con otras áreas. Requisitos: Perfil dinámico y activo. Ser organizado y cooperar con el equipo. Experiencia: + 1 año de experiencia en una posición similar. Dominio del español e inglés (avanzado). Interés por desarrollarse en el área. Beneficios: Posibilidad Plan de Carrera dentro del Grupo. 30 días naturales de vacaciones + Día del cumpleaños libre. Afterworks periódicos. Formación e Innovación continua. Jornada completa. Jornada tarde 16:00-00:00 Contrato fijo discontinuo temporada de verano hasta octubre.
La misión de Smart Rooms Company es hacer feliz a la gente a través de la gestión de proyectos relacionados con el sector turístico y siguiendo estos valores: WOW!: Nos encanta la originalidad y nos esforzamos por sorprender en cada detalle. Trabajamos desde la creatividad, el marketing activo y la innovación continua. CONSCIOUS: Queremos mejorar el mundo desde la responsabilidad y la sostenibilidad. Ponemos en marcha y colaboramos en proyectos de responsabilidad social para contribuir activamente. HONEST: Actuamos desde la ética, tomando decisiones coherentes con nuestra cultura. Priorizamos la transparencia en nuestras acciones y comunicación. PASSION: Damos lo mejor de nosotros en cada reto, divirtiéndonos cuando ponemos las ideas en acción. TEAM: Creamos juntos para alcanzar un objetivo compartido en el que cada opinión cuenta. Actualmente operamos alojamientos y restaurantes en ciudades como Barcelona, Madrid, Sevilla, San Sebastián, Miami, Chía, Bogotá y Lima bajo las marcas Yurbban Hotels, UMA House by Yurbban, UMA Suites, The Spot for Living y Spotty Hostels. Estamos buscando portero altamente motivado y con habilidades de comunicación en inglés avanzadas, para unirse a nuestro equipo en nuestro hotel botique Yurbban Ramblas, en la ciudad de Barcelona. Responsabilidades: Bienvenida y asistencia a los huéspedes. Ayudar con el manejo de equipaje y proporcionar información sobre los servicios del hotel. Transportar y almacenar el equipaje de los huéspedes de forma segura. Ofrecer recomendaciones y direcciones a los huéspedes sobre servicios del hotel y atracciones locales. Asegurar la entrada del hotel ordenada y segura. Mantener una comunicación efectiva con el equipo del hotel para mejorar la experiencia del huésped. Conocer los servicios ofrecidos a los clientes. Acoger y despedir al cliente. Registro de las preferencias de todos los clientes para futuras visitas. Requisitos: Persona dinámica y polivalente. Experiencia en el puesto de trabajo. Interés por la atención al cliente. Conocimientos de la ciudad. Interés por crecer dentro del grupo. Manejo de idiomas (español e inglés obligatorios). Se valoran terceros idiomas. Formación en turismo será valorable. Disponibilidad para trabajar los fines de semana. Beneficios: Posibilidad Plan de Carrera dentro del Grupo. Payflow y plan de retención flexible. 30 días naturales de vacaciones + Día del cumpleaños libre. Afterworks periódicos. Formación e innovación continua. Jornada parcial. Incorporación inmediata.
La misión de Smart Rooms Company es hacer feliz a la gente a través de la gestión de proyectos relacionados con el sector turístico y siguiendo estos valores: WOW: Nos esforzamos por superar las expectativas tanto en los pequeños como en los grandes detalles. CONSCIOUS: Nuestro objetivo es hacer del mundo un lugar mejor y participar activamente en proyectos de responsabilidad social. HONEST: Nuestras decisiones son honestas y la integridad guía nuestras acciones. PASSION: Adoptamos el aprendizaje continuo y la iniciativa de recompensa. TEAM: Somos un equipo, evitamos jerarquías y nos esforzamos en crear una comunidad que vaya más allá del lugar de trabajo. Actualmente operamos alojamientos y restaurantes en ciudades como Barcelona, Madrid, Sevilla, San Sebástian, Miami, Chía, Bogotá, Lima bajo las marcas Yurbban Hotels, UMA House by Yurbban, UMA Suites, The Spot for Living y Spotty Hostels. Como ayudante de cocinero/a se deberán llevar a cabo las tareas propias del departamento, teniendo como objetivo principal ofrecer al cliente un producto excelente y tratado previamente con mucho cuidado. Por ello, buscamos a alguien con experiencia pero sobre todo ganas de aprender y crecer. Principales funciones: Apoyaras al equipo de cocina en las labores básicas para ayudarles a cocinar los mejores platos y que los clientes tengan la mejor experiencia posible. Realizarás el emplatado de las comidas para servirlas posteriormente. Ayudarás a la limpieza y orden de la cocina durante la ejecución de los menús. Requisitos: Responsable, organizado y cooperativo con el equipo. Experiencia mínima de 2 años de experiencia. Dominio del español. (Inglés valorable) Estudios y/o formaciones en el área (valorable) Interés por formar parte de un gran equipo con ganas de aprender y crecer. Tener experiencia en Brasa, Josper o Parrilla. Beneficios: Posibilidad Plan de Carrera dentro del Grupo 30 días naturales de vacaciones + Día del cumpleaños libre Plan de Ret. Flexible y Payflow Afterworks periódicos- Formación e Innovación continua. Jornada completa y contrato indefinido. Turno mañana 14:00-22:00 Incorporación inmediata.
Furnos is a Greek bakery shop that has a history of 22 years in Greece .We are searching to employ someone for a full time post ONLY with a previous experience in bakery shops or something similar and ONLY with those requirements. -good level of spoken English -advance level on Spanish -medium knowledge of catalan -ability to manage priorities under presure -basic experience on food preparation Priority to those that are living close to poblenou( not more than 15minutes.
We are looking for a part time water/waitress . - Must know English and have previous experience working in a restaurant. - experience using a coffe machine and making cocktails . - work three days a week (Saturday and Sunday always ) - 9-5
Do you have experience as a Customer Service? Do you have a native level of Dutch? If so, this offer is for you! OUR CLIENT: Leading company in its sector with more than 20 years which specializes in enhancing business performance through digitalization solutions. They offer tailored solutions in areas such as Front Office, Consulting and Innovation, and Back Office and Business Processes. With a presence in 8 countries and 18 production sites, they provide multilingual support in 18 languages using a blend of human intelligence, emotional intelligence, and artificial intelligence. YOUR FUNCTIONS: In the reservations/booking department you will be in charge of the following tasks: - Customer service to resolve guest queries via telephone and/or email. - Provide accurate information about the resort's facilities, activities and services. - Assist guests in booking accommodation, meals and leisure activities. - Manage incidents and complaints. POSITIONS REQUISITES: Formación: Bachillerato Idiomas: Holandés: C2 Conocimientos: customer serivce What we need from you: - Fluency in Dutch and English is a must. - Previous customer service experience would be an asset, preferably in a hospitality or tourism environment. - Excellent communication and interpersonal skills. - Strong problem solving skills and proactive approach to customer satisfaction. - Ability to multi-task and prioritise responsibilities in a fast-paced environment. - Proficient in basic computer applications (e.g. Microsoft Office, reservation systems). YOUR BENEFITS: What we offer: - Contract: 6 months temporary contract with the company (possibility of a permanent contract afterwards) - Hours/Shifts: Monday to Sunday, 9am to 9pm, in two shifts and 2 weekends a month. Saturdays from 9am to 7pm and Sundays from 10am to 5pm. - Salary: 22.000 gross euros yearly + 2K more of bonus. - Well located offices in Barcelona (between Llacuna and Bogatell)
¿Te gustaría formar parte del equipo de cocina de una de las principales cadenas hoteleras a nivel mundial? ¿Tienes experiencia como segundo chef y te interesaría progresar en un sector tan apasionante como es la Hostelería? En el hotel Hilton Barcelona buscamos un/a segundo/a de chef para contratación de interinidad para formar parte del equipo de Kitchen. El hotel Hilton Barcelona es un hotel 4* superior, ubicado en el distrito comercial y financiero de la ciudad. Nuestras suites y pisos ejecutivos permiten a nuestros huéspedes disfrutar de nuestro salón ejecutivo, donde ofrecemos check-in y check-out privados, desayuno, refrigerios y bebidas de cortesía durante todo el día. Todos nuestros servicios dedicados se brindarán con la cortesía y los estándares de Hilton. ¿Qué buscamos? Como Segundo chef, serás responsable de dirigir todos los aspectos de la cocina para que los huéspedes disfruten de una excelente experiencia. También deberá ocuparse del suministro de alimentos, asistir con las consultas de los huéspedes y controlar los costes. Durante su día a día se mantendrá relación con: - Stewarding: Colaboración en situaciones que lo requieran; coordinación de tareas. - F&B: Coordinación de tiempos; comunicación acerca de feedback de clientes. - Compras/Mercancías: Colaboración en la recepción y control de mercancías y en la elaboración de pedidos. Funciones principales: - Dirigir y supervisar la cocina. - Supervisión del equipo de cocina. - Garantizar la calidad de los productos y el stock suficiente. - Alcance de los objetivos financieros. - Asegurar la satisfacción de los clientes. ¿Qué ofrecemos? - Incorporación inmediata. Jornada completa. Disponibilidad inmediata. - Empleo presencial. - Horario rotativo. Disponibilidad fines de semana. - Contrato de interinidad. - 14 pagas. - Acceso al portal de descuentos para empleados en él podrás encontrar una gran variedad de atractivas ofertas en marcas de reconocido prestigio de cualquier ámbito como tecnología, viajes, moda, hogar y mucho más. - Descuentos en reservas de Hilton a nivel mundial. - Descuentos en la marca Occitane. - Plan de Formación y acceso a los cursos de formación a cargo de la empresa a través de nuestra plataforma Hilton University. ¿Qué buscamos? - Experiencia previa en cocina de hoteles. - Grado medio en cocina - Experiencia mínima de 3 años en funciones similares. - Experiencia mínima de 2 años en gestión de equipos. - Perfil que tenga aptitudes de liderazgo y comunicación, dotes organizativos, y con capacidades de trabajar bajo presión. - Si buscas una oportunidad dentro del mundo hotelero y quieres formar parte de una cadena prestigiosa como es Hilton, no lo dudes más, apúntate a la oferta, ¡queremos conocerte! Sus datos personales y curriculares podrán formar parte de nuestras bases de datos para participar en nuestros procesos de selección presentes y futuros y se conservarán durante un año máximo. Sus datos personales podrán ser comunicados a terceros que nos ayudan a la gestión de candidaturas, tales como proveedores de plataforma, servicios de alojamiento, así como en nuestro software y aplicaciones que pueden contener datos sobre usted. - Grado medio en cocina (Deseable grado superior, cursos especializados, y título de manipulación de alimentos y alérgenos). - Experiencia previa de 3 años en instalaciones similares (Deseable experiencia internacional). - Experiencia previa de 1 año en gestión de equipos. - Dominio en paquete office. Enjoy the convenient location in the heart of Barcelona’s financial district at the Hilton Barcelona hotel. Travel to the hotel by car from Barcelona International Airport in just 15 minutes and from Sants Train Station in five. Walk for just five minutes to reach the Maria Cristina underground station or take a bus from in front of the hotel. Both options provide easy access to explore the many attractions of Barcelona and the city center. Settle in to a contemporary guest room with city views and amenities for work and relaxation including WiFi, a work desk and 32-inch plasma TV. Choose the Executive Room with a separate working area and exclusive access to the Executive Lounge with complimentary continental breakfast and refreshments, or select a fantastic suite for your comfortable accommodations. Stay connected with WiFi access in all public areas or visit the business center for an array of supportive and useful professional services including printing, faxing, photocopying and express mail. Host events and meetings in Barcelona, taking advantage of the 17 meeting rooms, professional expertise of the events team, and A/V equipment available for hire. Wind down after a busy day with a workout in the 24-hour fully equipped fitness center, or gather with friends and colleagues for a cocktail and tapas at The Vibe Bar and Terrace. Savour Mediterranean cuisine paired with the perfect glass of wine in Mosaic Restaurant. In the summer months enjoy the sunshine on one of two
Job Number 24061654 Job Category Event Management Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Verify that AV equipment needed is in the inventory before event. Set-up, operate, and troubleshoot all equipment, devices, and systems. Ensure all equipment is fully operational, repair/clean when necessary. Tape down/dress loose wire/cable. Label broken equipment. Check delivered equipment and room set-up against Banquet Event Order. Communicate additions or deletions to flowsheets. Break-down, remove, and secure equipment. Set-up and maintain property’s portable audio system. Operate and maintain house audio system. Assist and instruct guests/customers regarding proper usage/operation of AV equipment. Up-sell AV services. Monitor equipment operation. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book. Assist management in hiring, training, motivating and coaching employees; and serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow company policies and procedures. Report accidents, injuries, and unsafe work conditions; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language and prepare and review written documents accurately and completely. Answer telephones using appropriate etiquette. Develop and maintain positive working relationships, support team to reach common goals, and listen and respond appropriately to employees’ concerns. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines. Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Enter and locate information using computers/POS systems. Move up and down stairs/service ramps. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High School diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
Company Description We’re looking for a Floor Manager to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). Four Corners brings the energy and attitude of New York with quick slices of thick crust, Detroit-style pizza at The Slice Shop or lighter Italian-American inspired dishes, perfect for a long lunch or dinner that rolls into late-night cocktails and natural wine. Tope is our rooftop taqueria with views over Barcelona, serving Mexican-inspired flavours and punchy cocktails. More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting to Restaurant Manager, you will be responsible to help run the day-to-day Restaurant operations. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive salary and plenty of opportunity for development. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job Description What you’ll do… Ensure the restaurant area is H&S compliant for each shift. Run the daily briefing for the restaurant team. Support and coordinate the reservations system with the Hosts team. Draft Floor plan based on covers. Support the Assistant F&B Manager with Food & Beverage stock; ordering, stock counts. Cash handling and daily reporting of revenues as per hotel SOP’s. Responsible for the service on the floor. Responsible for the safe opening and closing of the restaurant. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. A natural at leading and managing others, you lead by example and create an environment where your team can be their best self. Must be fluent in Spanish and English, additional languages will be highly valuable. You are flexible to work on rotative shifts and on weekends. Passion for hospitality and good communication with the team to work. Additional Information Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
Company Description SLS Barcelona brings a new variety of oceanside glamor, indulgence and excellence to Barcelona’s vibrant 22@ neighborhood. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, with two pools, a spa, fitness center and six bars and restaurants that create lively food and entertainment within this singular location. A 750sqm auditorium and a dozen versatile meeting spaces round out the offering to form the complete destination - inviting groups, events and travelers of all types to say, “farewell to the ordinary.” We are looking for an experienced Call Center Supervisor (PBX) to join the pre-opening team at SLS Barcelona. Under the guidance of the Guest Experience Manager, the Call Center Supervisor (PBX) directs the overall operation and service levels of PBX in the hotel facilitating and directing all operating departments, in meeting and exceeding hotel goals and assist in providing timely guest and team members resolution. Job Description What you’ll do Support the PBX team to consistent with hotel policies and procedures. Responsible for ensuring that all guests receive a seamless and expedited experience. Assists Front Desk and Accounting department in locating and verifying phone charges for guests. Keeps updated contact information on employees in other departments. Refer guests’ complaints to appropriate departments. Knows the responsibilities of other departments to be able to determine the appropriate department to forward all calls. Provide information and demonstrate knowledge of all hotel facilities and services. Accept and deliver all messages promptly and accurately. Provide a personal service to all the guests, fully aware and following the hotel standards and procedures. Ensure that the privacy of the guests and the confidentiality of the information is respected. Provides direction and support for the PBX team ensuring all reports are accurate and standards are met. Ensures all guest concerns are addressed promptly, exceeding the guest’s expectations, conducting follow up, and properly documenting concerns to ensure proactive and long-term solutions. Qualifications What we are looking for... +3 years experience in hospitality within hotels with a similar position. Proven team leader with a high level of energy and motivation with a proven track record of living the company's values Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. Additional languages will be highly valuable. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
SOHO HOUSE MANAGEMENT DEVELOPMENT PROGRAMME 2024 Are you wanting to take your first steps into a hospitality management role at Soho House? Our one year rotational management development programme, launching in July 2024, has been designed to provide you with the knowledge, skills and behaviours for you to thrive and develop your career at Soho House. Working across numerous business functions and departments, you will spend time with key stakeholders within our food and beverage operations, rooms division, membership, events and finance teams. WHAT ARE WE LOOKING FOR? We are looking for candidates with hospitality industry experience or an academic hospitality graduate who are eager to learn and passionate about hospitality. If you're flexible on location and not looking for a 9-5 desk-based job, this could be the perfect opportunity for you. YOUR JOURNEY From day one you will be given the you will be given the opportunity to work in a fast-paced and challenging environment, where you will be encouraged to think creatively and problem-solve on a daily basis. You will also benefit from: Mentoring opportunities from our senior leaders Increased responsibilities with every rotation Ongoing assessment and comprehensive feedback Engagement and development within the wider hospitality industry Upon completion, you will have gained invaluable operational experience and will be well equipped to take on a management position within the Soho House group or within the wider hospitality industry. THE INTERVIEW PROCESS Stage 1: Shortlisted candidates will be sent a pre-recorded video interview to complete April 2024 Stage 2: Discovery Day May 2024 Stage 3: Final stage interviews from May 2024 Start date: July 2024 Soho House & Co was founded in London, in 1995, as a private members’ club for those in film, media and creative industries. We have since expanded to include Houses across Europe and North America, as well as restaurants, cinemas, spas, workspaces and hotels. Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact. From the beginning, and throughout our 25-year history, our members have always been at the heart of everything we do We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
Job Number 24073406 Job Category Food and Beverage & Culinary Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience • H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Taking an Entrepreneurial Approach to Driving the Restaurant Business • Understands financial opportunities by surveying restaurant demand. • Partners with key individuals in the local community to assess opportunities. • Identifies and analyzes competitors. • Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action. • Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues. Leading Significant Marketing/Public Relations/Media Activities • Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable. • Supports on-site/off-site public relations opportunities to promote the restaurant. • Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies. • Serves as the primary point of contact for restaurant events. • Participates in local networking activities, which are often off-property, in support of the restaurant. Managing Day-to-Day Restaurant Operations • Supervises and manages employees. • Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Conducts daily "taste panels" to educate, drive sales and create sales goals. • Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc. • Monitors compliance with all applicable laws and regulations. • Monitors adherence to liquor control policies and procedures. • Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear. • Monitors alcohol beverage service for compliance with local laws. • Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards. • Assists servers and hosts on the floor during meal periods and high demand times. • Advocates sound financial/business decision making. • Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices. Fostering an Environment that Creates Exciting and Memorable Guest Experiences • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants.. • Addresses guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Verifies corrective action is taken to continuously improve service results. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing and Conducting Human Resource and Talent Management Activities • Actively participates in the hiring process to identify the right talent to support the outlet's concept. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Facilitates the fair and equal treatment of employees. • Strives to improve employee retention. • Monitors employee attendance of on-going training to understand guest expectations. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Encourages recognition of employees across areas of responsibility. • Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team. • Establishes guidelines so employees understand expectations and the work. • Utilizes interpersonal and communication skills to lead, influence, and encourage others. • Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model. • Encourages and builds mutual trust, respect, and cooperation among team members. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish own work. • Monitors and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives. • Provides work-related training, supervising, follow-up and hands-on management. Additional Responsibilities • Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution and solve problems. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.
SOHO HOUSE MANAGEMENT DEVELOPMENT PROGRAMME 2024 Are you wanting to take your first steps into a hospitality management role at Soho House? Our one year rotational management development programme, launching in July 2024, has been designed to provide you with the knowledge, skills and behaviours for you to thrive and develop your career at Soho House. Working across numerous business functions and departments, you will spend time with key stakeholders within our food and beverage operations, rooms division, membership, events and finance teams. WHAT ARE WE LOOKING FOR? We are looking for candidates with hospitality industry experience or an academic hospitality graduate who are eager to learn and passionate about hospitality. If you're flexible on location and not looking for a 9-5 desk-based job, this could be the perfect opportunity for you. YOUR JOURNEY From day one you will be given the you will be given the opportunity to work in a fast-paced and challenging environment, where you will be encouraged to think creatively and problem-solve on a daily basis. You will also benefit from: Mentoring opportunities from our senior leaders Increased responsibilities with every rotation Ongoing assessment and comprehensive feedback Engagement and development within the wider hospitality industry Upon completion, you will have gained invaluable operational experience and will be well equipped to take on a management position within the Soho House group or within the wider hospitality industry. THE INTERVIEW PROCESS Stage 1: Shortlisted candidates will be sent a pre-recorded video interview to complete April 2024 Stage 2: Discovery Day 7th May 2024 Stage 3: Final stage interviews from week commencing 13th May 2024 Start date: July 2024
🏳️🌈 Looking for a bartender with experience in making classic cocktails, using a bandeja, inventory, and caja. Strong English skills required. Thursday, Friday, Saturday, and Sunday 12:00 - 20:00, contract for approx 30 hours weekly.
Do You know to do good Cocktails, or do You want to work and enjoy with the people in a good atmosphere with international customers travellers? Do You speak English and Spanish? more languages are welcome 😁 We are hiring! Looking for professional Bartender o waiter, experience in cocktails, Bar, sells, and good energy. Estamos en Travel Bar. Boqueria 27, Barcelona. Gothic. Deja tu CV, leave Your CV at the bar. Pls. No chat. Ask for Mónica. After 18 pm.
What's the job? As Rooftop Manager you will be responsible for supervising the team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Food and Beverage Manager. Your day-to-day: - Support the Food & Beverage Manager in any required task. - Manage beverage control including inventory, bar pars, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns and food standards. - Implement agreed upon beverage policy and procedures throughout the property. - Train staff on liquor control policies and procedures. - Monitor adherence to all liquor control policies and procedures. - Ensure team provides excellent service and continually strives to exceed expectations. - Ensure service and other standards according to SOPs are adhered to. - Ensure cash handling procedures are followed and all stock items are managed. - Ensure that the team is continually trained in product knowledge, all menus and Hotel initiatives. - Oversee the preparation and presentation of beverages to meet set standards. - Oversee staff training and carry out on-the-job training where required. What we need from you: - Bachelor's degree in hospitality or related field. - Some college and/or advanced training in food and beverage management valuable. - 2+ years' experience working in Food and Beverage department as supervisor. - Must be fluent in local language and English, additional languages will be highly valuable. - Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us: - Discounted international room rates. - Employee recognition programmes. - Training programmes and access to IHG's training tool. - Meals whilst on duty. - Uniform and laundry service.