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At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first class support. We've been recognized for it as an industry leader and we're dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer's experience. You will learn your client's business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You're close to the deployment of cybersecurity solutions - and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions - and you don't wait for those issues to elevate from our clients. Instead, you find them. You'll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future. • Respond to user-reported issues in adherence to established Service Level Agreements, • Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions, • Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise, • Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix, • Provide timely feedback into the development process on customer-reported product problems, • Document actions to effectively communicate information internally and to customers, • Facilitate root cause investigations and manage the implementation of corrective and preventative measures, • Previous experience with Endpoint Security software is required, • SIEM experience, • Deep understanding of how SIEMs works, • Experience in creating custom collections and data parsing, • Experience in creating complex correlation rules, reports and dashboard, • Experience in integration and implementation of SIEMs, • Experience working with EDR tools, • Experience with strong communication and customer service skills, • Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols, • Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging), • 4+ years of experience as a Support Engineer, • Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction., • Excellent written and verbal communication skills, • Strong customer advocacy skills and experience, ability to work in difficult customer situations, • Knowledge of Cloud infrastructure a plus, • Experience in incident response a plus, • Experience with scripting a plus, • Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus, • Fluent English is mandatory / Spanish or French or German are an advantage We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. #J-18808-Ljbffr

Our Technology Risk team support to the Financial Audit in account analysis of applications, systems and IT solutions, in order to evaluate and recommend improvements in the IT ecosystem to cover the risks associated with IT environment. The opportunity As a member of our team in GDS office in Malaga, Spain, you’ll have a chance to extend your knowledge & experience by working on the most interesting projects with the newest technologies and approaches. You’ll support clients in choosing the most suitable business solution and take part in digital transformation. Your Key Responsibilities As a Senior IT Auditor you will contribute technically to Risk Assurance client projects and internal projects. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You will also identify potential business opportunities and risks within projects and share any issues with senior members of the team. In line with EY GDS commitment to quality, you will perform high quality work. Assisting in IT application security assessments (IT Application Controls, IT General Controls, Segregation of duties analysis). Defining and performing IT Audit procedures to assess the operative level of the controls environment. Performing IT testing at least for some of the following technologies and/or areas: ERP SAP, Oracle or MS-Dynamics, Cloud Security, Database Security Audits, SOx audits, Process Automation, IT Asset Management, Software License Reviews, GDPR, ISAE3402, ISO2700 and others. Skills And Attributes For Success This position requires a real team player with solid communication skills. Furthermore, you are energetic, and you can handle new situations well. 3-6 years of experience in business analysis, reporting, risk management, finance, IT audit Experiences and competency in IT Audit, control and/or Software Quality Assurance High standard of integrity and confidentiality Highly developed analytical and problem-solving skills To qualify for the role, you must have Bachelor’s degree in Computer Science, Telecommunication, Industrial Engineering, Mathematic, Physics, or similar major Good organizational and analytical skills. Good command of MS Office Suite (Excel, Power Point, Word, Outlook etc.) Good command of ETL data working with Database Data oriented and data analytics knowledge Fluent in English Fluent in French (at least B2 level) Ideally, you’ll also have Fluent in Spanish, Portuguese and/or Italian or other European language is a plus Experience in international environments Knowledge and/or experiences in projects that use SAP or other ERP ITIL or SQA or IT audit certifications Competence in Customer Experience What We Look For We are interested in hiring a proactive professional who will work effectively as an international team member, sharing responsibility, providing support, maintaining communication and updating senior team members on the progress and relevant matters. As an ideal candidate, you shall have a personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, China, India, Philippines, Poland, UK, Hungary, Mexico and Spain – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. What We Offer In EY GDS Spain, we’re committed to fostering a vibrant environment where every team member can thrive. We provide a space for continuous learning and the flexibility to define your own success, empowering you to make a meaningful impact in your own way. Our diverse and inclusive culture values who you are and encourages you to help others find their voice. Empowering Career Development: Unlock your potential with tailored training and development programs designed to elevate your skills and propel your career forward. We invest in your growth because your success is our success. Flexible Work-Life Integration: Enjoy the freedom of our hybrid work model, allowing you to blend professional responsibilities with personal passions. We understand that life is more than just work, and we support you in achieving that balance. Comprehensive Well-Being Programs: Prioritize your health with our extensive wellness initiatives, including psychological support sessions and health resources. At EY GDS Spain, your well-being is at the heart of what we do. Meaningful Volunteering Opportunities: Make a difference in your community through our engaging volunteering programs. Join us in giving back and creating a positive impact while building connections with like-minded colleagues. Recognized Performance and Rewards: Celebrate your achievements with our recognition programs that honor both individual and team successes. We believe in acknowledging hard work and dedication, ensuring you feel valued every step of the way. Join us at EY GDS Spain, where your journey is supported, your contributions are celebrated, and your future is bright. To learn more about what we offer, visit our Careers in Global Delivery Services | EY - Global About EY GDS EY Global Delivery Services (EY GDS) is a dynamic and truly global delivery network of over 75,000 people working across the world, to provide innovative and strategic business solutions to our clients worldwide. We play a vital role in growth strategy, helping our clients become agile and efficient, and helping fulfill our purpose to build a better working world. From accountants to coders, we offer a wide variety of fulfilling career opportunities that span all business disciplines. We look for skills that are evergreen and our roles evolve with industry trends. We also work across Finance, Business Development, Technology, Talent, Procurement and Risk Management functions to help our teams operate as efficiently and effectively as possible. Across our 10 locations and 21 cities, we work with teams from all service lines, geographies, and sectors. We operate in Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Our EY GDS Spain office is located at Malaga Technology Park and currently employs over 1000 people. The exceptional EY GDS experience. It’s yours to build. #J-18808-Ljbffr