Day Receptionist / Guest Manager
hace 1 día
Málaga
Anfitrión Marbella — Art Villas & Suites (19 rooms, 4 villas) | Marbella, Spain Contract & Schedule • Employment: Full-time (approx. 40 hours per week), • Base Salary: €1,400 gross per month + extras, • Schedule: Day shifts with rotating days off (Monday–Sunday); weekends and public holidays as rostered, • Team bonus awarded for each 5★ OTA review and upsales, • Additional performance bonus linked to revenue KPIs About Anfitrión Marbella Anfitrión Marbella is an intimate, art-infused boutique property of 19 rooms across four villas, offering serene design and bespoke concierge service. We’re looking for a Day Receptionist / Guest Manager who blends warm, intelligent service with operational precision. Role Summary You’ll be the daytime face of Anfitrión: welcoming guests, managing the front desk and reservations, orchestrating concierge experiences, and coordinating a flawless guest journey from pre-arrival to post-stay. You’ll keep systems tidy, numbers accurate, and communication crisp. Key Responsibilities • Front Desk Excellence: Welcome guests, handle check-ins/outs, issue invoices, take payments, and keep folios clean and accurate., • Reservations & Pre-Arrival: Confirm bookings, collect guest details, manage changes/no-shows, and prepare allocations/preferences in the PMS., • Concierge & Guest Care: Arrange transfers, dining, experiences; share insider tips; support art-related enquiries and purchases., • Communication: Manage calls/emails/WhatsApp with quick, helpful responses; handle OTA messages and simple modification requests., • Systems & Reporting: Maintain PMS data (e.g., Cloudbeds/Opera/MEWS); log incidents; produce clear shift handovers., • Compliance & Privacy: Submit partes de viajeros when applicable; follow SOPs; protect guest data (GDPR)., • Team Coordination: Align with Housekeeping and Maintenance for room readiness; flag and follow up on work orders., • Commercial Support: Execute rate/availability updates and stop-sells per revenue guidance; promote direct bookings and upsells. What You’ll Bring (Must-Haves) • Experience: 1–2 years in Front Desk/Reservations/Concierge (boutique or upscale setting preferred)., • Languages: Spanish & English fluency (C1+), spoken and written., • Tech: Confident with a PMS (Cloudbeds/MEWS/Opera or similar), MS Excel/Word, email/OTA portals, WhatsApp Business., • Service Mindset: Empathy, poise, and solution-oriented communication—even under pressure., • Accuracy: Strong billing, cash handling, and attention to detail., • Availability: Rotating schedules incl. weekends/holidays; right to work in Spain. Nice-to-Haves • Additional languages: French, German, Arabic, • Local knowledge of Marbella dining, culture, and activities., • Experience with channel managers (e.g., SiteMinder / Cloudbeds CM)., • Art-curious, comfortable discussing artworks with guests., • First-aid basics; driver’s license. How We Measure Success (KPIs) • Clean, error-free folios and on-time shift handovers., • Response times to guest/OTA messages within agreed SLAs., • Review mentions for excellent daytime service; 5★ contribution., • Conversion of direct enquiries and upsells (e.g., transfers, experiences). Apply Email your CV (PDF) to with subject: “Day Receptionist / Guest Manager – Anfitrión Marbella.” • Please include: (1) PMS experience, (2) languages, (3) earliest start date.