Credit & Surety MGA Onboarding & Oversight Specialist (Hybrid)
21 hours ago
Madrid
This job is with Swiss Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Are you experienced in insurance operations and comfortable coordinating complex onboarding processes across teams and regions? Join Swiss Re Corporate Solutions (CorSo) and play a key role in onboarding and overseeing Managing General Agent (MGA) partnerships that support our Credit & Surety growth ambitions. As part of a global operations team, you will contribute to the successful onboarding of MGA partners associated with recent portfolio expansion, ensuring strong governance, operational readiness, and alignment with applicable Swiss Re Standards. About the Role As Credit & Surety MGA Onboarding & Oversight Specialist, you will support the onboarding and oversight of delegated authority partners within the Credit & Surety portfolio. You will coordinate due diligence, documentation, and internal approval processes while working closely with underwriting, legal, finance, technical accounting, claims, IT, and other stakeholders. This role reports to the Head of Global Credit & International Surety Operations for Swiss Re Corporate Solutions. You will interact directly with MGA partners to obtain required information, clarify onboarding expectations, and support timely resolution of open items. Following onboarding, you will contribute to ongoing oversight activities, helping ensure that MGA partners operate in line with agreed governance requirements. The role requires strong organizational skills, attention to detail, and the ability to collaborate effectively across geographies and functions. Key Responsibilities Coordinate onboarding activities for assigned MGA programs, ensuring required documentation, due diligence, and internal approvals are completed in a timely manner Review and organize detailed documentation received from MGA partners, identify gaps or inconsistencies, and determine appropriate next steps Communicate clearly and confidently with MGA partners and internal stakeholders to obtain required information and support timely execution of onboarding activities Support validation of operational readiness , including process alignment, data exchange, premium flow considerations, and control requirements Liaise with underwriting, legal, finance, technical accounting, claims, IT, and other internal stakeholders to ensure smooth onboarding and transition Contribute to the development and maintenance of onboarding checklists, process documentation, and standard operating procedures Support oversight reviews and audits , including preparation of materials and follow-up on identified actions Support the identification and resolution of governance, regulatory, and compliance topics related to delegated authority programs, coordinating with Legal, Compliance, Risk, and other stakeholders as required Monitor key performance indicators and reporting requirements for assigned MGA programs and escalate issues as appropriate Contribute to process improvements to enhance efficiency and consistency in MGA onboarding and oversight activities About the Team The Credit & Surety Operations team supports global business partners in delivering high-quality, well-governed delegated authority and specialty insurance programs. Working across regions, the team collaborates closely with underwriting, finance, legal, and risk functions to ensure strong operational standards and effective oversight of partner relationships. As part of this team, you will work in a collaborative, international environment that values structure, accountability, and continuous improvement. About You You are a structured and detail-oriented insurance professional who is comfortable working across multiple stakeholders and priorities. You bring strong coordination and analytical skills and apply sound judgment when navigating governance and operational requirements. You are confident engaging with both internal stakeholders and external partners, able to request information, clarify expectations, and follow through on open items in a professional and constructive manner. You thrive in a global, matrixed environment and are able to manage multiple workstreams while maintaining accuracy and transparency. Key Requirements +5 years of experience in insurance, reinsurance, banking, or other regulated financial services environments Experience with delegated authority business models, including MGA / coverholder structures, program business, or similar distribution setups strongly preferred Demonstrated experience in governance, oversight, or operational support functions (e.g. underwriting operations, partner onboarding, control frameworks, or audit support) Experience supporting or interacting with internal or external audits, reviews, or compliance processes is an advantage Strong analytical skills, including the ability to interpret portfolio data, identify trends or issues, and support decision-making Excellent organizational skills with high attention to detail and the ability to manage multiple workstreams in parallel Fluency in English (written and spoken) Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week. For Spain, the annual base salary range for this position is between EUR 38 000 and EUR 64 000 (for a full-time role). The specific salary offered considers: the requirements, scope, complexity and responsibilities of the role, the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience. In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract. About Swiss Re Corporate Solutions Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime. Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. 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