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  • 2º Maître - NH Collection Barcelona Gran Hotel Calderón
    2º Maître - NH Collection Barcelona Gran Hotel Calderón
    hace 6 días
    Jornada completa
    Eixample, Barcelona

    About the job Como Segundo/a Maitre, apoyarás al Maitre en la dirección y organización de las actividades y servicios de un punto de venta de alimentos y bebidas del hotel en un esfuerzo continuo por mejorar la satisfacción de los huéspedes y los miembros del equipo y maximizar el rendimiento financiero de las áreas de responsabilidad. ¿Qué tendrás que hacer? Planificación y ejecución de las operaciones relacionadas con F&B en el hotel. Siendo ELEVEN y MICE su foco principal. Gestión integral de las operaciones de F&B dentro de las pautas presupuestadas y los estándares marcados por la compañía, en los diferents puntos de venta: Tablafina, Eleven Bcn Bar, Desayunos, MICE & Events y Room Service. Lidera y desarrolla positivamente un equipo de más de 10 pax. Coordinación interdepartamental y con el resto de los departamentos. Analizar semanalmente la evolución y previsión de cierre de food cost con los equipos de F&B de su hotel. Organizar y coordinar a todo el personal del departamento. Gestionar la calidad del área dando feedback a su equipo e implantando medidas correctivas o nuevos productos o servicios para la mejora de la percepción de nuestros clientes. Administración de personal: juntamente con el maître. Responsabilidad: Ser responsable de la planificación de su equipo, en línea con la demanda del negocio. Está dentro de su rol evitar conflictos. Esto requiere habilidades desarrolladas de resolución de problemas que permitan manejar eficazmente los conflictos de una manera que funcione tanto para el cliente como para el personal. Fomentar la creatividad: Ser creativo, compartir ideas, desarrollar e implementar nuestra estrategia de oferta en los diferentes puntos de venta de F&B del hotel. Formar y evaluar a todo el personal del Departamento. • Atender y estar pendiente personalmente de aquellas mesas que por su categoría o importancia lo precisan. Gestión de cajas: Gestiona los pagos y el flujo de caja. Así como invitaciones y tickets gratuitos. Hacer seguimiento de anulaciones según los parámetros acordados con MINOR. Supervisión: asistir a los eventos de mayor importancia y volumen del hotel y supervisar el servicio de los mismos. Controlar los inventarios de material y bebidas llevando el control de los stocks de los mismos. • Colaborar en la confección de cartas de comida y bebida, asesorando a la Dirección y proponiendo nuevas ideas para aumentar las ventas. Organizar junto con el Dpto. de Cocina opciones gastronómicas en cuanto a preferencia de los clientes y confección de nuevos servicios & productos. Analizar y gestionar los informes de SAP POS & TMS Atender las quejas y sugerencias de los clientes. Difundir las normas de calidad. Velar por el buen uso y funcionamiento de los procesos & procedimientos operativos de su departamento. Aseguramiento de implantación y cumplimiento de estándares • Colaborar en la realización de los presupuestos de su Dpto. Realizar seguimiento a los inventarios. Asistir a las reuniones programadas. Conocimientos y experiencia en Banquetes & Eventos (MICE). ¿Qué buscamos? Formación académica: Técnico Superior en Restauración/A&B Gastronomía, Diplomados en Turismo o Alimentos y Bebidas Experiencia demostrable en restaurante / hotel. Conocimientos en informática (Paquete Office) Preferiblemente conocimiento en SAP/TMS y POS Otros conocimientos deseables: Conocimientos en gestión de cualitativa & cuantitativa del Área de F&B Se valorará conocimientos en coctelería y enología. Inglés nivel medio alto. Gestión de equipos. ¿Por qué elegirnos? • Incorporación inmediata, • Jornada completa, • Integración en un equipo dinámico, • Reportará al F&B Manager, • Desarrollo profesional, • Acceso a la plataforma e-learning y GoFluent, • Tarifa especial para empleados, familiares y amigo., • Obtención de crédits como premio por fidelidad a la Compañía, que se pueden canjear en alojamiento y en algunos restaurantes, • Acceso a la plataforma club Cooperama. Minor Hotels Europe & Americas se compromete con el principio de igualdad de oportunidades y la no discriminación en la gestión de sus procesos de selección Department: F&B service The company Welcome to Minor Hotels Europe & Americas, formerly NH Hotel Group. Minor Hotels is a global hospitality leader with a global network of more than 550 hotels across six continents. We drive growth through eight diverse hotel brands – Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow and Tivoli – and a portfolio of related hospitality businesses. Perpetually driven by an entrepreneurial spirit, Minor creates better brands, businesses and partnerships by always focusing on what matters most to our guests, our team members and our partners.

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  • Groups Sales Coordinator - Kimpton Vividora Barcelona
    Groups Sales Coordinator - Kimpton Vividora Barcelona
    hace 23 días
    Jornada completa
    Ciutat Vella, Barcelona

    About the job As Groups Coordinator you will coordinate the reservations, room blocks and contracts for large groups. You'll report to the Assistant Commercial Director & Commercial Director. Your day-to-day • Manage and coordinate all group requests (corporate, incentives, conferences, weddings, and social events)., • Prepare and send quotations, contracts, and personalized proposals in accordance with hotel standards., • Coordinate with internal departments (banquets, F&B, rooms, housekeeping, front office, revenue management) to ensure flawless execution of events., • Accurately produce and revise all sales contracts, rate agreements, and banquet / catering event orders., • Follow up on group payments, deposits, and invoicing in line with hotel policies., • Monitor compliance with contractual deadlines and cancellation policies., • Update the hotel management system (PMS/CRM) with reservations, changes, and group logistics details., • Conduct site inspections with prospective clients and attend planning meetings., • Maintain the highest service and hospitality standards in line with a five-star property., • Achieve personal and team goals as assigned., • Maintain group blocks, rooming lists, and reservations in the system., • Work closely with other hotel departments to facilitate services agreed upon by the sales office and clients., • Negotiate guest room rates, meeting room rentals, function space, and/or hotel services within approved booking guidelines., • Follow up with clients regularly before, during and after departure to ensure satisfaction and secure future bookings., • Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system., • Support the Director of Sales in commercial strategies and group acquisition campaigns. Qualifications & Skills • Bachelor's degree in hospitality or related field., • Previous +2 years' experience in group sales, event coordination, or hospitality sales, ideally within a luxury hotel environment., • Must be fluent in local language and English, additional languages will be highly valuable., • Experience with entertainment groups will be highly valuable., • Strong communication and negotiation skills., • Excellent organizational skills and attention to detail., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service., • Ability to work and manage multiple projects simultaneously., • Knowledge of hotel management systems (PMS/CRM, Opera, Delphi, or similar). What to expect from us • Discounted international room rates., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees., • Cool work environment and lots of fun! ??, • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool Department: Sales The company Not just in Barcelona’s famed Gothic Quarter, but of it, Kimpton Vividora Hotel fuses a sense of contemporary luxury with the dynamic culture and artistic spirit of this storied City Center neighborhood. A relaxing escape and vibrant hub for locals and discerning travelers alike, our boutique hotel is a home away from home for those seeking to experience Barcelona as insiders. The architecture and design of the spaces accentuate our historic surroundings while plush modern comforts, superlative service and standout amenities can be discovered around every corner. Step outside our doors and the city’s exciting attractions and hidden gems are just a stone’s throw away, waiting to be explored. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself. Lead Yourself. Make it Count.

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  • Food and Beverage Supervisor (Outdoor)
    Food and Beverage Supervisor (Outdoor)
    hace 2 meses
    Jornada completa
    L'Eixample, Barcelona

    About the job: Some of your responsibilities include: Lead service education through daily line-ups; new staff training programs; ongoing development programs and seminars; daily evaluation of restaurant service performance; employee discussion and evaluations; coordination of timely food production. Work with restaurant managers and Chef to provide excellent quality and presentation of all food to the guests. Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll. Communicate with management, employees, and accounting staffs, identifying attractive and developable personnel and providing necessary training as positions open. Help to fill any open positions with qualified candidates. All personnel should receive regular, timely, and honest evaluations of their performance and potential. Monitor the cleanliness of the restaurant internally and externally. Coordinate kitchen cleanliness with the Chef. Coordinate service area maintenance when necessary. Supervise all non-supervisory employees. Assist with interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems. Number of positions: 2 Wage Rate/ hour 11$ + Gratuity range/ hour 12$/14$ Work permit costs and processing Plane tickets for relocation to Cayman covered up to USD $1800 2 weeks accommodation upon arrival (can be extended up to 3 weeks if needed) Employee canteen for complimentary meals during work days Uniforms provided and laundered Medical insurance (employee premium covered at 50% for non-mgmt roles; 100% for management) 2 weeks paid vacation Pension: 5% match after a 9-month grace period Overtime pay (x1.5 of hourly rate) over 9 hours per day or 45 hours per week Double pay (x2 of hourly rate) on public holidays (12 per year); Hotel discounts in IHG Hotels worldwide 50% discount in Kimpton Seafire & Hotel Indigo Restaurants, plus 50% discount in Restaurants when traveling and staying in the hotel on an employee rate Managers: Dry cleaning of professional clothing, parking in garage, use of hotel gym Department: F&B Management About you What You Bring 1 year of supervisory experience or 2 years as Server/ Bartender in an upscale restaurant at a luxury hotel/ resort or similar industry. Strong understanding and ability to train the team on Forbes/ AAA luxury standards. Passion for crafting and personalizing guest experiences. Highly motivated and flexible, with the ability to take initiative. Food Handler and Alcohol Awareness Certifications (if applicable). Able to prioritize multiple tasks in a dynamic environment. Excellent interpersonal communication skills, problem-solving skills, and organizational ability. Able to learn, retain, and present product, menu, and allergy information to guests. Prior knowledge or point-of-sale system/ restaurant reservation systems. Flexible schedule, able to work evenings, weekends, and holidays when needed. Ability to work outdoors in very warm weather. Language required: English. The company Your Hospitality Career in Paradise Starts Here Join the teams at Kimpton Seafire and Hotel Indigo Grand Cayman, two standout IHG properties in the Caribbean, as they gear up to recruit hospitality talent from Europe this fall. Upcoming Events • Webinar – September 16th, 2025 at 3:00 p.m. CET, • Recruitment Event – October 2025 (Location to be announced) Work Where It Feels Like Vacation Live and work in the stunning Cayman Islands, surrounded by white-sand beaches, turquoise waters, and a vibrant culture. This is more than a job — it’s a lifestyle. About the Properties: Kimpton Seafire Resort + Spa A luxury beachfront resort on Seven Mile Beach, known for bold design, tropical gardens, and unforgettable sunsets. Hotel Indigo Grand Cayman A boutique hotel inspired by the local neighborhood, blending island stories with modern design and vibrant dining experiences. Benefits That Make It Worth the Move We want your transition to be as smooth as possible and your experience truly rewarding. Here’s what we offer our international team members: • Work Permit – Processing and fees fully covered, • Flights – Relocation airfare covered up to USD $1800, • Accommodation – 2 weeks on arrival, extendable to 3 weeks, • Meals – Complimentary meals during workdays, • Uniforms – Provided and professionally laundered, • Health Insurance – 100% covered for managers; 50% covered for non-management roles, • Vacation – 2 weeks paid leave annually, • Pension – 5% employer match after 9 months, • Overtime Pay – 1.5x for hours over 9/day or 45/week, • Public Holidays – 2x pay on 12 official holidays, • Hotel Discounts – IHG staff rates worldwide, • Dining Discounts –50% off at Seafire and Indigo restaurants; 50% off dining when traveling on employee rate, • For Managers Only – Dry cleaning of professional clothing; Garage parking; Access to hotel gym Be Part of Something Global With over 6,000 hotels in 100+ countries, IHG offers a world of opportunities. Grow your career while delivering True Hospitality for Good. Stay Tuned Details for our September webinar and October recruitment event will be announced soon. Don’t miss your chance to work in one of the world’s most beautiful destinations.

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  • Guest Experience Supervisor - Nobu Hotel 5 GL
    Guest Experience Supervisor - Nobu Hotel 5 GL
    hace 2 meses
    Jornada completa
    Sants-Montjuïc, Barcelona

    About the job Job Summary The Guest Experience Supervisor plays a pivotal role in curating memorable, seamless, and personalized experiences for every guest. This position oversees the daily operations of the Guest Experience team, including Concierge and PBX, in accordance with Nobu's global standard of understated luxury and intuitive hospitality. This leader supports staff training and service execution while actively engaging with guests to elevate their journey from arrival to departure. Essential Duties & Responsibilities Lobby Leadership: Maintain a strong, visible presence in the lobby and arrival areas throughout the day. Personally greet, engage, and assist guests, creating a welcoming and elegant atmosphere aligned with the Nobu experience. Service Excellence: Ensure all guest touchpoints, from arrival to departure are executed seamlessly, with thoughtful attention and personalization. Training & Development: Onboard and continuously train team members on luxury service standards, local knowledge, hotel features, and Nobu’s guest engagement philosophy. Operational oversight: Conduct daily briefings to align staff with upcoming arrivals, group movements, and special guest needs. Ensure all areas, the Front Desk, lobby, entrances, and storage areas, are clean, organized, and fully operational. Monitor adherence to key control, safety, and guest privacy standards. Guest Recovery: Proactively handled guest concerns and special requests, resolving issues with empathy and professionalism to ensure satisfaction. Coordination & Communication: Collaborate closely with the Front Office, Housekeeping, and Engineering teams to ensure a cohesive guest experience. Coordinate group movements, luggage handling, transportation requests, and VIP protocols. Administrative Duties: Maintain shift logs, track staff attendance, create maintenance requests, and document service issues as needed. Brand Ambassador: Represent the Nobu brand by consistently delivering a refined, discreet, warm, and culturally aware service style. Lead & Inspire: In the absence of a Front Office Manager, Assistant Manager, or Supervisor, lead and support the FD and Bell teams. Foster a culture of service excellence, attention to detail, and authenticity. Other responsibilities Adhere fully to all hotel and departmental policies, procedures, and operational standards, ensuring a safe, secure, and environmentally responsible workplace. This includes, but is not limited to, proper handling of lost and found items, emergency response protocols, and sustainability initiatives. Participate actively in hotel and departmental meetings, training programs, and informational sessions to stay informed and aligned with Nobu's service culture and operational goals. Maintain consistent and punctual attendance in accordance with hotel standards, recognizing that reliability is essential to both team performance and guest experience. Demonstrate professional, courteous, and respectful conduct toward guests, colleagues, and vendors at all times. This includes appropriate phone etiquette, attentive communication, and a consistently positive attitude. Perform any additional duties or special projects as assigned by leadership, ensuring they align with hotel policies, brand standards, and operational excellence. Department: Public Relations About you Requirements: Education: High school diploma or equivalent required; hospitality-related college education strongly preferred. Experience: Prior hotel experience required, preferably in a luxury or 4–5-star setting. Supervisory experience in guest-facing roles is a plus. Technical Skills: Proficient with computers, hotel systems, and common software (e.g., PMS, MS Office); comfortable using digital tools in daily operations. Communication: Fluent in English with strong verbal and written skills; additional languages highly valued. Additional: Excellent customer service and interpersonal skills, professional presence, attention to detail, basic math proficiency, and the ability to remain composed under pressure. Grooming: All Nobu Hotel Barcelona employees must maintain a well-groomed appearance in line with the company’s standards. (Appearance & Grooming Nobu Hotel Barcelona) Languages required: English and Spanish. The company The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler. ​ The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea. Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car. Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.

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  • Chef de partie
    Chef de partie
    hace 2 meses
    Jornada completa
    L'Eixample, Barcelona

    About the job Some of your responsibilities include: Assist Senior Chefs with inventory/ordering. Assist Senior Chefs with running the expo lines. Assist Senior Chefs with drafting culinary schedules. Provide excellent quality and presentation of all food to the guests in a timely manner. Stock and maintain sufficient levels of food products at line stations to assure a smooth service period. Item specifications, including preparation, execution, and presentation will be provided to you. Know and comply consistently with standard portion size, cooking methods, quality standards, kitchen rules, policies and procedures. Prevent the spoiling and contamination of foods by implementing proper sanitation practices while ensuring compliance with policy and health regulations. Maintain a clean workstation area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment. Assist in the daily cleaning of the pantry, cooking line, prep kitchen, dish area, stairs, walk-in and prep area. Report any maintenance or repairs needed to the Executive Chef. Follow departmental policies as well as restaurant rules and regulations set forth in the Employee Handbook and by management. Number of positions: 2 13$/ hour + Gratuity range 10$/12$ per hour Work permit costs and processing Plane tickets for relocation to Cayman covered up to USD $1800 2 weeks accommodation upon arrival (can be extended up to 3 weeks if needed) Employee canteen for complimentary meals during work days Uniforms provided and laundered Medical insurance (employee premium covered at 50% for non-mgmt roles; 100% for management) 2 weeks paid vacation Pension: 5% match after a 9-month grace period Overtime pay (x1.5 of hourly rate) over 9 hours per day or 45 hours per week Double pay (x2 of hourly rate) on public holidays (12 per year); Hotel discounts in IHG Hotels worldwide 50% discount in Kimpton Seafire & Hotel Indigo Restaurants, plus 50% discount in Restaurants when traveling and staying in the hotel on an employee rate Managers: Dry cleaning of professional clothing, parking in garage, use of hotel gym Department: F&B kitchen About you 3 years of previous experience in a restaurant and/or culinary experience in a high volume, full service restaurant is preferred. Time management and organizational ability required for high quality food production. Ability to work with minimal direction or supervision to complete assigned tasks. Food Handler Certification (if applicable). Trained in knife skills and basic kitchen equipment usage. Able to multitask in a dynamic and fast-paced environment. You are able to establish a positive rapport with many types of personalities. Flexible schedule, able to work evenings, weekends, and holidays when needed. Language required: English. The company Your Hospitality Career in Paradise Starts Here Join the teams at Kimpton Seafire and Hotel Indigo Grand Cayman, two standout IHG properties in the Caribbean, as they gear up to recruit hospitality talent from Europe this fall. Upcoming Events • Webinar – September 16th, 2025 at 3:00 p.m. CET, • Recruitment Event – October 2025 (Location to be announced) Work Where It Feels Like Vacation Live and work in the stunning Cayman Islands, surrounded by white-sand beaches, turquoise waters, and a vibrant culture. This is more than a job — it’s a lifestyle. About the Properties: Kimpton Seafire Resort + Spa A luxury beachfront resort on Seven Mile Beach, known for bold design, tropical gardens, and unforgettable sunsets. Hotel Indigo Grand Cayman A boutique hotel inspired by the local neighborhood, blending island stories with modern design and vibrant dining experiences. Benefits That Make It Worth the Move We want your transition to be as smooth as possible and your experience truly rewarding. Here’s what we offer our international team members: • Work Permit – Processing and fees fully covered, • Flights – Relocation airfare covered up to USD $1800, • Accommodation – 2 weeks on arrival, extendable to 3 weeks, • Meals – Complimentary meals during workdays, • Uniforms – Provided and professionally laundered, • Health Insurance – 100% covered for managers; 50% covered for non-management roles, • Vacation – 2 weeks paid leave annually, • Pension – 5% employer match after 9 months, • Overtime Pay – 1.5x for hours over 9/day or 45/week, • Public Holidays – 2x pay on 12 official holidays, • Hotel Discounts – IHG staff rates worldwide, • Dining Discounts –50% off at Seafire and Indigo restaurants; 50% off dining when traveling on employee rate, • For Managers Only – Dry cleaning of professional clothing; Garage parking; Access to hotel gym Be Part of Something Global With over 6,000 hotels in 100+ countries, IHG offers a world of opportunities. Grow your career while delivering True Hospitality for Good. Stay Tuned Details for our September webinar and October recruitment event will be announced soon. Don’t miss your chance to work in one of the world’s most beautiful destinations.

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