Player Development Manager (VIP)
21 hours ago
Ceuta
ph3About Us /h3 pBally’s Intralot is a newly formed company established through the combination of Intralot and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions. Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting, operating at the intersection of technology, regulation, and entertainment. We are optimally positioned to capitalise on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets. /p h3More About The Role /h3 pThe Player Development Manager is responsible for leading the strategic development and operational excellence of the VIP area, delivering best-in-class service to our high-value customers and ensuring a tailored, elite experience at every touchpoint. With a deep focus on advanced Player Development, proactive engagement, and seamless experience management, the VIP Manager works to maximise the value, loyalty, revenue, and retention of our VIP and GOLD user segments. Acting as a key link between VIP customers and internal stakeholders, the VIP Manager will innovate, leverage process automation and data-driven insights, and continuously enhance the VIP program to ensure clear differentiation and excellence in a highly competitive market. /p h3So, what will you be doing? /h3 ul liDeveloping and executing the Player Development strategy. /li liIdentifying, onboarding, and nurturing high-potential users, creating progression paths for prospective VIPs. /li liLeading and empowering the VIP Player Development team, mentoring executives to ensure proactive outreach, journey management, and a culture of continuous improvement. /li liMapping all touch points, resolving friction points, and implementing enhancements or new digital experiences to boost engagement and lifetime value. /li liPlanning, coordinating, and automating VIP events to maximise impact and efficiency. /li liWorking with Product, Data, and CRM to optimise processes - leveraging analytics, segmentation, and marketing automation for scalable growth. /li liPartnering with Compliance and Customer Service to ensure seamless KYC and AML checks for VIPs. /li liEnsuring all calls, chats, and messages are used strategically to build trust and deepen relationships. /li liStaying informed on industry best practices, automation tools, and emerging player needs to keep the VIP program market leading. /li /ul h3And what are we looking for? /h3 ul liExperience in a customer-facing/VIP management role, preferably in online gaming, online entertainment, luxury, hospitality, or financial services. /li liProven leadership experience with the ability to inspire and grow a diverse team. /li liDemonstrable track record of increasing customer retention, revenue, and satisfaction among high-value segments. /li liExperience with CRM systems and customer data management; knowledge of segmentation and data-driven targeting (Braze, Tableau, etc.). /li liExcellent oral and written communication skills in English and Spanish. /li liStrong fact-finding, problem-solving, and decision-making skills. /li liPassion for premium customer service, creativity, ability to innovate new campaigns/services, and adaptability to a fast-paced environment. /li liFamiliarity with regulatory requirements in online gaming (RG, AML, CDD) is highly desirable. /li liCustomer-obsessed, proactive, and passionate about delivering ‘wow’ moments. /li liVersatile multitasker, able to prioritise and handle shifting demands. /li liStrategic thinker with a results-oriented mindset. /li liCollaborative team player and effective cross-department communicator. /li liDecisive, empathetic, and innovative, always searching for new ways to create value for VIP users. /li liCreative, able to approach challenges with fresh perspective and deliver outside-the-box solutions. /li /ul h3This Is What You'll Get /h3 ul liAnnual leave /li liRRSP Program /li liHealth insurance /li liHome office allowance /li liWellness or Gym allowance /li /ul h3Equal Opportunities /h3 pAt Bally’s Intralot, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability. /p pSalary Range - €23,000 - €33,000 /p /p #J-18808-Ljbffr