Senior Supply Operations Specialist
hace 8 días
Barcelona
We power people’s progress. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled, and it’s creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Meet the team: At Preply, we take pride in having the largest and most diverse base of tutors among all online language learning platforms. Our tutors play a crucial role in our mission to unlock human potential through learning. We are constantly pushing the boundaries, conducting hundreds of AB tests, and identifying opportunities to enhance the experience for both our students and tutors. As a member of the Supply Operations squad, you’ll join the tutor performance team which is a cross between data analysis and project management. In this role, you will play a critical part in further enhancing our learners experience by empowering and upskilling our tutors. You will directly contribute to our commitment to unlocking human potential through learning with the help of our tutors and product. • Identify opportunities to improve tutors performance and quality, • Impact students experience through data analysis, UX research, and other methods, • Lead the implementation of various projects aimed at enhancing tutors performance and maximising tutors earnings by collaborating with Product, Data, Supply, CRM, and other stakeholders, • Create and review tutor performance and key metrics reports, and providing tailored recommendations to improve tutor performance based on the findings, • Strong project and stakeholder management skills, • Clear communication and cross-functional influence, • Analytical fluency : (SQL, Looker) and ability to turn data into action, • Outcome-orientation: Focused on real impact, not just good process, • Comfort with ambiguity: Able to thrive with incomplete data or evolving priorities, • Marketplace thinking: Understands supply–demand dynamics, especially tutor–student match quality, • Change management intuition: Understands how to roll out changes in ways that tutors can adopt (e.g., balancing rigor with buy-in), • 3–5 years experience in fast-paced environments, • Consulting background (especially MBB/Tier 2), or experience in marketplaces, • An open, collaborative, dynamic and diverse culture;, • A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development;, • A competitive financial package with equity, leave allowance and health insurance;, • Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub, • Access to free mental health support platforms;, • Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;, • The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!)., • Care to change the world - We are passionate about our work and care deeply about its impact to be life changing., • We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience., • Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters., • Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen., • Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently., • Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions., • Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference., • Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class. #LI-DY1 #J-18808-Ljbffr