Hotel Receptionist
17 hours ago
Madrid
At El Fuerte Marbella 5 *, part of Fuerte Group Hotels, historic charm meets luxury. Originally opened in 1957 as our flagship property, this landmark resort re-emerged in 2023. Specifically, it reopened as a fully transformed 5-star destination. The resort sits on Marbella’s scenic promenade, just five minutes from Plaza de los Naranjos. Furthermore, El Fuerte Marbella features 266 luxury rooms, casual luxury design, and sweeping views. Therefore, we are seeking a guest-focused Hotel Receptionist (Recepcionista) in Marbella, Spain . In this front-of-house role, you will manage guest experiences from check-in to departure. Specifically, you will handle room assignments, execute upselling opportunities, manage guest billing, and resolve service inquiries. By doing so, you will ensure an extraordinary stay across every shift. Job Description: Hotel Receptionist (El Fuerte Marbella 5)* Your Mission: Exceptional Service & Front-Desk Management Your primary goal involves driving front-office success across our 5-star resort. To achieve this, you will deliver flawless guest registration and personal service. At the same time, you will keep front-desk administration organized and accurate. Therefore, you will manage check-ins, process billing, execute sales techniques, and log incidents in Polaris. As a result, you will eliminate service bottlenecks and protect our resort’s reputation for luxury hospitality. Your Key Responsibilities: Guest Registration & Room Assignment: Execute check-in and check-out procedures accurately. Furthermore, assign rooms based on guest preferences and hotel optimization standards. Guest Care & Conflict Resolution: Address guest requests, resolve complaints proactively, and log incidents in Polaris to maintain top satisfaction scores. Sales & Concierge Assistance: Engage actively in upselling, cross-selling, and ancillary sales. In addition, provide guests with local recommendations, tour information, and transport options. Financial & Cashier Management: Handle daily cashier balancing, currency exchange, room charge postings, daily revenue settlement, and parking kiosk reconciliation. Communication & Platform Management: Manage pre-stay guest requests from e-mail and OTAs (Booking, Expedia). Moreover, handle incoming phone calls, wake-up calls, and off-hour reservation inquiries. Auditing & Departmental Coverage: Cover Night Auditor duties during rest days. Consequently, you will ensure smooth front-desk operations across all shifts. Who You Are: The Luxury Front-Office Professional Proven Foundations: You bring at least 3 years of experience as a Receptionist inside 5-star luxury hotels. Ideally, you gained this background in properties affiliated with Leading Hotels of the World or Preferred Hotels & Resorts. Educational Background: You hold a Vocational Degree (Grado Medio/Superior) in Accommodation Management or a University Degree in Tourism. The Linguist: You display B2-level proficiency in English alongside fluent Spanish. Knowledge of additional international languages is considered a valuable asset. Technical Proficiency: You feel comfortable working with Property Management Systems (PMS) and Microsoft Office applications. Key Competencies: You demonstrate exceptional interpersonal communication, detail orientation, problem-solving skills, and a polished hospitality mindset. What Fuerte Group Hotels Offers You Competitive Package: Enjoy a competitive salary package governed by sector collective agreements. Seven Decades of Heritage: Form part of Fuerte Group Hotels. Indeed, you will join a respected group with nearly 70 years of industry leadership. Professional Growth: Access continuous training programs and language learning support. Therefore, you will unlock structured internal career paths. Exceptional Work Climate: Work alongside top-tier professionals in an inspiring beachfront 5-star environment. CHALLENGE ACCEPTED? If you have the passion to deliver unforgettable guest experiences, we want to hear from you. Moreover, if you have the operational grit to manage luxury front-desk operations, you are a perfect fit. Therefore, if you are ready to bring El Fuerte Marbella to life, we invite you to step forward. #J-18808-Ljbffr
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