Trabajos royal caribbean en España - Page 2

The Manager of Hotel Operations is responsible for maintaining and improving the product execution for the Oasis Class and Icon Class vessels and ensuring all concepts and standards are followed and monitored. The Manager of Hotel Operations is responsible to oversee all Oasis Class neighborhoods, Open Deck areas, Boarding and Departure in turnaround ports and a seamless on/off the ship operation in the various port of calls. He or she shares the overall responsibility for the execution of the OPP Plan across the Hotel shipboard organization. The Manager of Hotel Operations role is the steppingstone to the Associate Hotel Director role and eventually to the Hotel Director position. Successful Managers of Hotel Operations have demonstrated exceptional leadership skills, a strong ability to build business relationships and achieve results through others while working in a very fast paced and physically demanding environment. Other behaviors that characterize high performing Managers of Hotel operations include being self-driven, proactive, and showing a growth and a problem resolution mindset. Qualifications: • SHIPBOARD Employment type., • 3 years or more years operational experience above Front of House Divisional head position with a proven ability to manage and lead., • Ability to speak additional languages, such as Spanish, French, Italian or German, is preferred, • Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods., • Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques. Essential duties and responsibilities: • Updates the Hotel Director on the cruise flow daily, including manage the gangways for arrival and departure in each port of call informing the Hotel Director of ship clearance, guest off and on experience and confirming zero counts., • Internal reviewer for all annual Hotel compliance and divisional operational audits and ensures that corrective processes are in place and reports completed for audit findings within Hotel Operations., • Champions the Royal Way program onboard and ensures the culture is promoted throughout the ship to encourage Hotel and Marine teams are fully engaged., • Recruit, motivate, and develop staff to encourage continuous growth and retaining and developing talent amongst all crew., • Assists the Hotel Director in implementing the business and operating budget plans to ensure KPIs and metrics meet targets. Reviews operating budgets, revenue reports, analyzes established goals and objectives compared to actual results, and implements recommendations to achieve projected goals., • Ensures the security and safety of guests and shipboard employees through established emergency procedures. Oversees the Evacuation Control Center (ECC) in conjunction with the Hotel Director. Monitors crew drills and ensures effective training is completed.

POSITION SUMMARY Supervise the daily operation of the laundry facility and ensure that proper chemicals are used and disposed of according to the Approved Chemical List. Provides the efficient, day-to-day service and quality of the laundry facilities, ensuring the guest & crew laundry are cleaned and well presented. Ensure all laundry equipment is in proper working condition and every employee adheres to the company requirements and guidelines. Assign and review the work of laundry personnel engaged in receiving, washing, ironing, and packaging of laundry. HIRING REQUREMENTS • Minimum of two (2) years guest facing service experience in a luxury environment., • Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities., • Confident, well-groomed appearance with a warm and welcoming demeanor., • A minimum of three years of related experience and/or training in the laundry field; or equivalent combination of education and experience., • Ability to read and interpret English language documents such as safety rules, operating and maintenance instructions, and procedure manuals., • Knowledge of proper cleaning techniques, requirements and use of equipment., • Knowledge of proper chemical handling., • Ability to apply customer service skills, according to Company policy, when interacting with guests and coworkers., • Completion of high school or basic education equivalency preferred., • Working knowledge of computers, Internet access, and the ability to navigate within variety software packages such as Excel, Word, and Adobe Page Maker or related programs., • Completion of high school or GED required; university degree preferred. LANGUAGE REQUIREMENTS • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish and European languages preferred.

POSITION SUMMARY The Housekeeping Administrative Assistant is responsible for supporting, managing and maintaining all clerical and administrative functions for the housekeeping and Laundry division. This position is a key position within the housekeeping organization. This person demonstrates excellent attention to detail with a strong sense of urgency as to the timeliness of the completion of their responsibilities. He/she is an excellent communicator and maintains strong working relations with all members of the housekeeping team as well as with all levels of management throughout the ship. Hiring Requirements: · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Skill set needs to include proficiency in the different onboard systems this must include Encore, Guest Log, etc. · The ability to create various analyses’, reporting and data entry. · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment LANGUAGE REQUIREMENTS • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish and European languages preferred.

Position Summary: Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties. Hiring Requirements: • Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other related table games. (shipboard experience preferred), • Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages., • Ability to make decisions based on sound judgment regarding gaming rules and regulations., • Ability to observe and recognize payout accuracy, Dealer behavior and associated activities., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards., • Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment., • Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel., • Ability to stand and walk for extended periods of time., • Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and or related programs., • Completion of high school or GED required; university degree preferred.

POSITION SUMMARY: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable., 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities., 3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation., 4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication., 5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities., 6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management., 7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines., 8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Qualifications: 1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred)., 2. Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent., 3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal., 4. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues., 5. Knowledge of policies and practices involved in the human resources function., 6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.), 7. Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R., 8. Demonstrates strong results oriented management style with proven successes., 9. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount., 10. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards., 11. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible., 12. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges., 13. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment., 14. Pass Omnia Assessment for Behavior and Cognitive Language Requirements • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Position Summary: Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff. Hiring Requirements: • Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred)., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities., • Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Very strong management skills in a multicultural and dynamic environment, • Very strong communication, problem solving, decision making, and interpersonal skills, • Superior customer service, teambuilding and conflict resolution skills, • Strong planning, coaching, organizing, staffing, controlling, and evaluating skills, • Intermediate computer software skills required, • Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.

POSITION SUMMARY In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Hiring Requirements: • Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred), • One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels., • Ability to make decisions based on sound judgment regarding rules and regulations., • Ability to observe and recognize payout accuracy, dealer behavior and associated activities., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs., • Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred

POSITION SUMMARY: Housekeeping Director owns the entire guests onboard experience related to cleanness and Stateroom service, offering a seamless execution of premium service that is both exceptional and memorable. Housekeeping Director must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Housekeeping Director is held fully accountable for the quality of all guests’ experience. This individual will take full ownership and accountability for the maintenance, cleanness of each assigned area and service leading their Team. HIRING QUALIFICATIONS: • Five to seven years housekeeping managerial experience in an upscale hotel, resort, or cruise line (shipboard experience preferred)., • Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred., • Extensive knowledge of cleaning procedures regarding public health standards., • Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal., • Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques., • Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames., • Ability to communicate tactfully with department heads, coworkers, and other shipboard crewmembers to resolve problems and negotiate resolutions., • Demonstrated aptitude for the financial aspects of a housekeeping operation, including the successful identification of expense reduction through cost control., • Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel., • Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues, • Knowledge of policies and practices involved in the human resources function., • Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (Issu Trax, OCIMS, Fidelio, LGA (Landed Goods Advisory), Berthing Manager, Medallia, Kronos, Celebrity App), • Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R. LANGUAGE REQUIREMENTS: • Ability to speak English clearly, distinctly, and cordially with guests., • Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers., • Ability to speak additional languages such as Spanish, French, or German preferred.

Position Summary: The Casino Cashier receives and exchanges cash and coins, chips and checks, credit and/or other monetary notes for guest enjoying the Casino by performing the following duties and responsibilities. Hiring Requirements: • Two years cash handling experience in a customer contact position within the hotel banking, casino or related industry. (Shipboard experience preferred), • Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively., • Ability to communicate tactfully with guest, department heads and shipboard employees to resolve problems and negotiate resolutions., • Ability to count chips and paper currency quickly and accurately., • Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment., • Ability to perform basic math functions with regard to counting chips, cash, coins and preparing reconciliation reports., • Working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Excel and Word., • Completion of high school or basic education equivalency preferred., • Recognize and possess the ability to count coins and paper currency in US dollars quickly and accurately.

The Manager of Hotel Operations is responsible for maintaining and improving the product execution for the Oasis Class and Icon Class vessels and ensuring all concepts and standards are followed and monitored. The Manager of Hotel Operations is responsible to oversee all Oasis Class neighborhoods, Open Deck areas, Boarding and Departure in turnaround ports and a seamless on/off the ship operation in the various port of calls. He or she shares the overall responsibility for the execution of the OPP Plan across the Hotel shipboard organization. The Manager of Hotel Operations role is the steppingstone to the Associate Hotel Director role and eventually to the Hotel Director position. Successful Managers of Hotel Operations have demonstrated exceptional leadership skills, a strong ability to build business relationships and achieve results through others while working in a very fast paced and physically demanding environment. Other behaviors that characterize high performing Managers of Hotel operations include being self-driven, proactive, and showing a growth and a problem resolution mindset. Qualifications: • SHIPBOARD Employment type., • 3 years or more years operational experience above Front of House Divisional head position with a proven ability to manage and lead., • Ability to speak additional languages, such as Spanish , French , Italian or German , is preferred, • Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods., • Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques. Essential duties and responsibilities: • Updates the Hotel Director on the cruise flow daily, including manage the gangways for arrival and departure in each port of call informing the Hotel Director of ship clearance, guest off and on experience and confirming zero counts., • Internal reviewer for all annual Hotel compliance and divisional operational audits and ensures that corrective processes are in place and reports completed for audit findings within Hotel Operations., • Champions the Royal Way program onboard and ensures the culture is promoted throughout the ship to encourage Hotel and Marine teams are fully engaged., • Recruit, motivate, and develop staff to encourage continuous growth and retaining and developing talent amongst all crew., • Assists the Hotel Director in implementing the business and operating budget plans to ensure KPIs and metrics meet targets. Reviews operating budgets, revenue reports, analyzes established goals and objectives compared to actual results, and implements recommendations to achieve projected goals., • Ensures the security and safety of guests and shipboard employees through established emergency procedures. Oversees the Evacuation Control Center (ECC) in conjunction with the Hotel Director. Monitors crew drills and ensures effective training is completed.

Position Summary: Conducts gaming table games such as Blackjack, Dice, Roulette, Let It Ride, or Caribbean Stud Poker and other related table games in the shipboard Casino by performing the following duties. Hiring Requirements: • Proof of completion of Gaming Board and/or Commission approved dealer school or international equivalency., • Two years dealer experience conducting Blackjack, Dice, American Roulette, Caribbean Stud Poker and various other casino games., • Ability to rapidly discern the numbers on dice, cards, wheels, etc. and determine the outcome of the game., • Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems., • Ability to stand for an extended period of time., • Completion of high school or basic education equivalency preferred.

POSITION SUMMARY The Housekeeping Administrative Assistant is responsible for supporting, managing and maintaining all clerical and administrative functions for the housekeeping and Laundry division. This position is a key position within the housekeeping organization. This person demonstrates excellent attention to detail with a strong sense of urgency as to the timeliness of the completion of their responsibilities. He/she is an excellent communicator and maintains strong working relations with all members of the housekeeping team as well as with all levels of management throughout the ship. Hiring Requirements: · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Skill set needs to include proficiency in the different onboard systems this must include Encore, Guest Log, etc. · The ability to create various analyses’, reporting and data entry. · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment LANGUAGE REQUIREMENTS • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish and European languages preferred.

Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area. This position provides direct support to the Assistant Housekeeping Manager and Housekeeping Manager in ensuring the division’s objectives are met and the day-to-day operations in Accommodation, Pool, Public/ Crew areas are maintained to standard. Housekeeping Supervisor possess a keen understanding of the importance of exceptional service to ensure complete guest and team satisfaction while providing strong leadership to all team members. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Hiring Requirements: • Minimum one year Housekeeping Supervisory experience a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees., • Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal., • Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.) Language Requirements • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

POSITION SUMMARY: As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. QUALIFICATIONS: • Minimum one-year Housekeeping Managerial experience in a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees., • Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities., • Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal., • Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy., • Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping Supervisor team by navigating through a changing work environment. LANGUAGE REQUIREMENTS • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish and European languages preferred.

Position Summary: Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties. Hiring Requirements: • Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other related table games. (shipboard experience preferred), • Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages., • Ability to make decisions based on sound judgment regarding gaming rules and regulations., • Ability to observe and recognize payout accuracy, Dealer behavior and associated activities., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards., • Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment., • Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel., • Ability to stand and walk for extended periods of time., • Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and or related programs., • Completion of high school or GED required; university degree preferred.

POSITION SUMMARY In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Hiring Requirements: • Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred), • One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels., • Ability to make decisions based on sound judgment regarding rules and regulations., • Ability to observe and recognize payout accuracy, dealer behavior and associated activities., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs., • Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred

Position Summary: Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff. Hiring Requirements: • Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred)., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities., • Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Very strong management skills in a multicultural and dynamic environment, • Very strong communication, problem solving, decision making, and interpersonal skills, • Superior customer service, teambuilding and conflict resolution skills, • Strong planning, coaching, organizing, staffing, controlling, and evaluating skills, • Intermediate computer software skills required, • Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.

POSITION SUMMARY: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable., 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities., 3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation., 4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication., 5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities., 6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management., 7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines., 8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Qualifications: 1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred)., 2. Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent., 3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal., 4. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues., 5. Knowledge of policies and practices involved in the human resources function., 6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.), 7. Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R., 8. Demonstrates strong results oriented management style with proven successes., 9. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount., 10. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards., 11. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible., 12. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges., 13. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment., 14. Pass Omnia Assessment for Behavior and Cognitive Language Requirements • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

POSITION SUMMARY: Housekeeping Director owns the entire guests onboard experience related to cleanness and Stateroom service, offering a seamless execution of premium service that is both exceptional and memorable. Housekeeping Director must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Housekeeping Director is held fully accountable for the quality of all guests’ experience. This individual will take full ownership and accountability for the maintenance, cleanness of each assigned area and service leading their Team. HIRING QUALIFICATIONS: • Five to seven years housekeeping managerial experience in an upscale hotel, resort, or cruise line (shipboard experience preferred)., • Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred., • Extensive knowledge of cleaning procedures regarding public health standards., • Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal., • Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques., • Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames., • Ability to communicate tactfully with department heads, coworkers, and other shipboard crewmembers to resolve problems and negotiate resolutions., • Demonstrated aptitude for the financial aspects of a housekeeping operation, including the successful identification of expense reduction through cost control., • Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel., • Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues, • Knowledge of policies and practices involved in the human resources function., • Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (Issu Trax, OCIMS, Fidelio, LGA (Landed Goods Advisory), Berthing Manager, Medallia, Kronos, Celebrity App), • Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R. LANGUAGE REQUIREMENTS: • Ability to speak English clearly, distinctly, and cordially with guests., • Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers., • Ability to speak additional languages such as Spanish, French, or German preferred.

POSITION SUMMARY Supervise the daily operation of the laundry facility and ensure that proper chemicals are used and disposed of according to the Approved Chemical List. Provides the efficient, day-to-day service and quality of the laundry facilities, ensuring the guest & crew laundry are cleaned and well presented. Ensure all laundry equipment is in proper working condition and every employee adheres to the company requirements and guidelines. Assign and review the work of laundry personnel engaged in receiving, washing, ironing, and packaging of laundry. HIRING REQUREMENTS • Minimum of two (2) years guest facing service experience in a luxury environment., • Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities., • Confident, well-groomed appearance with a warm and welcoming demeanor., • A minimum of three years of related experience and/or training in the laundry field; or equivalent combination of education and experience., • Ability to read and interpret English language documents such as safety rules, operating and maintenance instructions, and procedure manuals., • Knowledge of proper cleaning techniques, requirements and use of equipment., • Knowledge of proper chemical handling., • Ability to apply customer service skills, according to Company policy, when interacting with guests and coworkers., • Completion of high school or basic education equivalency preferred., • Working knowledge of computers, Internet access, and the ability to navigate within variety software packages such as Excel, Word, and Adobe Page Maker or related programs., • Completion of high school or GED required; university degree preferred. LANGUAGE REQUIREMENTS • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish and European languages preferred.

As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. Minimum one-year Housekeeping Managerial experience in a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with de

Conducts gaming table games such as Blackjack, Dice, Roulette, Let It Ride, or Caribbean Stud Poker and other related table games in the shipboard Casino by performing the following duties.Proof of completion of Gaming Board and/or Commission approved dealer school or international equivalency.Two y

Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area. This position provides direct support to the Assistant Housekeeping Manager and Housekeeping Manager in ensuring the division’s objectives are met and the day-to-day operations in Accommodation, Pool, Public/ Crew areas are maintained to standard. Housekeeping Supervisor possess a keen understanding of the importance of exceptional service to ensure complete guest and team satisfaction while providing strong leadership to all team members. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Hiring Requirements: • Minimum one year Housekeeping Supervisory experience a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees., • Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal., • Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.) Language Requirements • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

POSITION SUMMARY: As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. QUALIFICATIONS: • Minimum one-year Housekeeping Managerial experience in a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees., • Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities., • Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal., • Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy., • Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping Supervisor team by navigating through a changing work environment. LANGUAGE REQUIREMENTS • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish and European languages preferred.

POSITION SUMMARY The Housekeeping Administrative Assistant is responsible for supporting, managing and maintaining all clerical and administrative functions for the housekeeping and Laundry division. This position is a key position within the housekeeping organization. This person demonstrates excellent attention to detail with a strong sense of urgency as to the timeliness of the completion of their responsibilities. He/she is an excellent communicator and maintains strong working relations with all members of the housekeeping team as well as with all levels of management throughout the ship. Hiring Requirements: · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Skill set needs to include proficiency in the different onboard systems this must include Encore, Guest Log, etc. · The ability to create various analyses’, reporting and data entry. · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment LANGUAGE REQUIREMENTS • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish and European languages preferred.

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company-based targets and Key Performance Indicators (KPIs). The Hotel Operations Department includes Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the daily operations and performance of all departments within Hotel Operations. Qualifications : • Minimum of five years’ experience as a senior leader in a luxury (4 / 5-star) hotel or cruise industry environment., • Exceptional communication, problem-solving, decision-making, and interpersonal skills., • Ability to lead with a “global” perspective in a culturally diverse and dynamic environment., • Knowledge of principles and processes involved in business and organizational planning, coordination, and execution, including strategic planning, resource allocation, workforce planning and management, leadership techniques, and production methods., • Knowledge of principles and processes for providing personalized services, including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques., • Knowledge of policies and practices involved in human resources functions., • Ability to lead teams positively and productively by inspiring and developing individuals and effectively managing processes., • Bachelor’s degree in hospitality management, business administration, or a related field from an accredited college or university, or the international equivalent (preferred), or equivalent on-the-job progressive experience. #J-18808-Ljbffr

Housekeeping Director owns the entire guests onboard experience related to cleanness and Stateroom service, offering a seamless execution of premium service that is both exceptional and memorable. Housekeeping Director must possess outstanding hospitality, communication, and organizational skills in

The Manager of Hotel Operations role is the steppingstone to the Associate Hotel Director role and eventually to the Hotel Director position. Updates the Hotel Director on the cruise flow daily, including manage the gangways for arrival and departure in each port of call informing the Hotel Director

In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff.Minimum one-year exper

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other

The Casino Cashier receives and exchanges cash and coins, chips and checks, credit and/or other monetary notes for guest enjoying the Casino by performing the following duties and responsibilities. Two years cash handling experience in a customer contact position within the hotel banking, casino or

Minimum one year Housekeeping Supervisory experience a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees. Housekeeping Supervisor is responsible for the operational management of

The Housekeeping Administrative Assistant is responsible for supporting, managing and maintaining all clerical and administrative functions for the housekeeping and Laundry division.This position is a key position within the housekeeping organization.This person demonstrates excellent attention to d

Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addit

Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining r