Customer Service International
hace 6 días
Chiva
Our client is a leading international distributor of polymers and chemical products , with more than 40 years of experience and operations across over 100 countries through a network of subsidiaries and regional hubs. Puede obtener más detalles sobre la naturaleza de esta vacante y lo que se espera de los solicitantes leyendo la información a continuación. The company is currently expanding its structure in Spain and is looking to strengthen its Customer Service team in Valencia. Position Summary As Customer Service Representative , you will play a key role in ensuring smooth operational flow between the commercial, logistics, and finance departments. You will manage B2B customer orders from end to end , coordinating imports, transport, documentation, invoicing, and client communication. The ideal candidate is someone with prior experience in polymer or chemical distribution who can become operational in a short period of time. Key Responsibilities Order Management & Customer Support • Manage the full cycle of customer orders : registration, validation, deadline tracking, documentation, and billing., • Keep customers updated on order progress and proactively resolve incidents or discrepancies., • Support sales representatives by preparing offers and quotations when needed., • Organize and monitor transport and warehousing activities , ensuring alignment with customer delivery requirements., • Liaise with logistics partners to ensure timely delivery and resolve transport-related issues., • Oversee import operations and stock availability; report any shortages to the sales team., • Manage credit insurance applications and renewals ., • Interface with the Quality and Legal departments to collect and provide technical and regulatory documentation., • Maintain customer records and documentation within SAP (customer creation, updates, and transactional accuracy). Education & Experience • Bachelor's degree in International Trade, Business Administration, or Logistics ., • Strong understanding of international trade operations , Incoterms , and distribution flows ., • Excellent communication and problem-solving skills with a customer-oriented mindset ., • Ability to manage priorities under pressure in a dynamic environment., • High attention to detail and accuracy in documentation and invoicing., • Fluent English (mandatory); other European languages are a plus. You will work closely with an experienced team and have the opportunity to grow within an international and collaborative culture.