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Apex Group in Valencia invites applications for a Client Service Manager (EDB). This full-time role involves managing a portfolio of clients, ensuring superior service delivery, and coordinating onboarding and ongoing support. The position reports to the Valencia team leader and ultimately to the Head of CSM Luxembourg. You will work within a hybrid model, gaining exposure to cross-jurisdiction activities and contributing to service improvements in line with the bank’s strategy. #J-18808-Ljbffr

Spain is seeking a Regional Account Manager to drive direct sales into mid-size enterprise accounts and strategic partners.You will develop account plans, build executive relationships, and coordinate responses to bids, RFIs, and SOWs to ensure winning outcomes.The role requires at least 5 years sel

Empresaconfidencial busca incorporar un Auxiliar de Servicios para uno de sus centros en Alcoy. El perfil debe ser polivalente, con buena presencia y actitud proactiva, capaz de realizar tareas de vigilancia y atención a usuarios en zonas comunes. Se ofrece contrato estable, incorporación inmediata y turnos de 20 horas semanales según convenio. Formación en protocolos y posibles avances internos forman parte del plan de desarrollo. #J-18808-Ljbffr

Buscamos incorporar a una persona polivalente, responsable y con buena presencia para desempeñar funciones como auxiliar de servicios en uno de nuestros centros situados en Alcoy. Si cuentas con vocación de servicio, tienes actitud proactiva y te interesa formar parte de un equipo comprometido, esta puede ser una excelente oportunidad para ti. • Control de accesos y vigilancia de instalaciones., • Atención a visitas, clientes o usuarios en zonas comunes., • Supervisión de entradas y salidas del personal autorizado., • Rondas periódicas para comprobar el correcto estado de las instalaciones., • Comunicación de incidencias al personal responsable o servicios técnicos., • Apoyo en tareas de coordinación logística sencilla, apertura y cierre de accesos., • Comprobación de elementos básicos de seguridad y mantenimiento (luces, puertas, alarmas, etc.)., • Experiencia previa en funciones similares (vigilancia, conserjería, atención al público, etc.)., • Persona educada, resolutiva y con capacidad para actuar con autonomía., • Buena presencia y habilidades comunicativas., • Disponibilidad horaria para trabajar 20 horas semanales., • Valorable formación en seguridad, PRL o atención al cliente., • Residencia cercana al puesto o facilidad para el desplazamiento., • Contrato estable y condiciones según convenio del sector., • Incorporación inmediata., • Turnos: 20 horas semanales, con los descansos establecidos por ley., • Formación a cargo de la empresa en protocolos y funcionamiento interno., • Posibilidad de desarrollo dentro de la organización. Si buscas un empleo estable, con responsabilidad y en un entorno donde se valora la profesionalidad, esperamos tu candidatura con interés. • Contribuir al ritmo del día a día con criterio y responsabilidad., • Colaborar con otras áreas para que todo fluya sin fricciones., • Seguir procedimientos claros y aportar orden en cada tarea., • Registrar avances y aprender de cada iteración., • Experiencia tangible y competencias transferibles., • Rutinas profesionales que multiplican tu empleabilidad., • Acompañamiento inicial para asentarte con confianza., • Itinerario de crecimiento ligado a tu rendimiento. Consejo rápido: ajusta tu CV a la oferta y coloca primero lo más relevante. Si ya has trabajado en Profesiones, artes y oficios, añade logros medibles y herramientas que dominas. • Te manejas bien con rutinas y priorización., • Comunicas de forma clara y respetuosa., • Te motiva aprender y mejorar cada semana., • Tienes disponibilidad real en Alicante. #J-18808-Ljbffr

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for youRole: Client Service Manager - Team Leader (EDB)Location: ValenciaEmployment Type: Full time PermanentEDB - European Depositary BankRole summary:As a Client Services Team Lead Manager, you will be at the forefront of shaping an exceptional client experience while leading and developing a talented team of Client Service Managers. Combining strategic leadership with a passion for client success, you will build trusted partnerships with key stakeholders, drive service excellence, and ensure the delivery of outstanding outcomes across a diverse client portfolio. Acting as a key liaison between clients, EDB, and Apex Group, you will champion innovation, streamline processes, and identify opportunities to enhance the client journey. Through inspiring leadership, coaching, and collaboration, you will empower your team to deliver impactful results, strengthen client relationships, and contribute to the successful execution of the bank's growth and transformation agenda.Key responsibilities:Maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.Coordinate onboarding of new clients and ensure smooth transitions.Analyze client feedback and implement service improvements.Collaborate with internal departments (e.g. Onboarding, Finance, Depositary, Custody etc.) to resolve client issues.Monitor team performance and implement strategies for continuous improvement.Work collaboratively with key stakeholders, internally/externally, to effectively resolve client issues/escalations.Along with the Head of CSM Luxembourg; Conduct regular team meetings, performance reviews, and training sessions.Analyse and interpret client data to identify trends, collaborating with other members of the Client Service team and broader Apex Group client facing units.Prepare and maintain team schedules, workload distribution, and resource planning.Track and report on key performance indicators (KPIs) and service level agreements (SLAs).Ensure timely and accurate documentation of client interactions and service activities.Oversee the preparation of client reports, presentations, and service reviews.Maintain compliance with internal policies and external regulations.Manage administrative tasks such as time tracking, leave approvals, and expense reporting.Skills Required:Proficient in English business language skills, both written and oral5+ years of experience in client service or account management, with at least 2 years in a leadership role.Strong interpersonal and communication skills.Proven ability to manage teams and resolve conflicts.Proficiency in Microsoft Office Suite, and reporting tools.Excellent organizational and multitasking abilities.What you will get in return:Hybrid Working ModelPrivate health insurance.27 working days holiday + Public holidaysOpportunities for professional development.Professional Development (CPD) and Study Guidance programsPositive and hospitable work environment.Opportunity to work with a diverse, agile and global team.Exposure to all aspects of the business and cross-jurisdiction.A genuinely unique opportunity to be part of an expanding large global business + moreAt Apex Group, we are committed to creating a diverse and inclusive workplace. In Spain, this includes our obligation under the LGD to ensure that people with disabilities are represented within our teams. If you have a recognised disability ( 33%), we welcome your application and will provide reasonable adjustments throughout the recruitment process.Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. #J-18808-Ljbffr

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for youRole: Client Service Manager (EDB)Location: ValenciaEmployment Type: Full time PermanentEDB - European Depositary BankRole summary:Do you have experience of managing client relationships, the services they subscribe to, ensuring service excellence, and are you looking for a new opportunity in Valencia? Apex Group is seeking a flexible, full-time Client Service Manager, this role would report to a team leader in Valencia and ultimately to the Head of CSM Luxembourg. The role comes with the opportunity to work in an attractive salary and benefits package.EDB, part of the APEX Group, is currently looking to add further bench strength and support within our Client Service Management team.As a Client Service Manager, you will manage an assigned portfolio of clients and will be responsible for ensuring delivery of best-in-class service, supporting high levels of client satisfaction and building strong working relationships with key contacts within each client’s organisation. As a CSM, you must develop an excellent understanding of the client’s primary business, the products and services they receive from EDB, and collaborate with other EDB and Apex Group stakeholders to support a seamless client experience. You will also contribute to service improvements and support the modernisation of the client experience in line with the bank’s strategy.Key responsibilities:Maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.Coordinate onboarding of new clients and ensure smooth transitions.Analyse client feedback and contribute to service improvements.Collaborate with internal departments (e.g. Onboarding, Finance, Depositary, Custody etc.) to resolve client issues.Support the Client Service team in monitoring client service activity, identifying recurring issues and proposing practical improvements.Work collaboratively with key stakeholders, internally/externally, to effectively resolve client issues/escalations.Analyse and interpret client data to identify trends, collaborating with other members of the Client Service team and broader Apex Group client facing units.Ensure timely and accurate documentation of client interactions and service activities.Prepare or support the preparation of client reports, presentations and service reviews.Maintain compliance with internal policies and external regulations.This list is not exhaustive and the role may evolve over time, depending on changes in clientele and the bank’s goals and aspirations.Skills Required:Proficient in English business language skills, both written and oral2+ years of experience in client service or account managementStrong interpersonal and communication skills.Proficiency in Microsoft Office Suite, and reporting tools.Excellent organizational and multitasking abilities.What you will get in return:Hybrid Working ModelPrivate health insurance.27 working days holiday + Public holidaysOpportunities for professional development.Professional Development (CPD) and Study Guidance programsPositive and hospitable work environment.Opportunity to work with a diverse, agile and global team.Exposure to all aspects of the business and cross-jurisdiction.A genuinely unique opportunity to be part of an expanding large global business + moreAt Apex Group, we are committed to creating a diverse and inclusive workplace. In Spain, this includes our obligation under the LGD to ensure that people with disabilities are represented within our teams. If you have a recognised disability ( 33%), we welcome your application and will provide reasonable adjustments throughout the recruitment process.Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. #J-18808-Ljbffr

Te gusta el trato con las personas, eres amable, dinámico/a y disfrutas trabajando en equipo? ¡Queremos conocerte!.Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.Experiencia en atención al cliente, hostelería o restaura

Buscamos incorporar a una persona polivalente, responsable y con buena presencia para desempeñar funciones como auxiliar de servicios en uno de nuestros centros situados en Alcoy. Área: Profesiones, artes y oficios — Zona: Alicante (Alcoy ).

Si te gusta trabajar en equipo y quieres formar parte de un equipo que atiende a clientes en momentos de alta afluencia, te queremos conocer. McDonald Alcoy busca personas amables y dinámicas para atención al cliente en el sector de la hostelería. Todas las habilidades, cualificaciones y experien

Se requiere formación de grado superior y al menos 2 años de experiencia en atención al cliente. Octopus Energy busca un/a Especialista en Customer Care para unirse a su equipo en Valencia. Este rol implica acompañar a los clientes durante la instalación de sistemas solares, asegurando una expe

Se valora experiencia en hostelería/servicios, buena actitud y capacidad para trabajar en equipo, incluso en momentos xcskxlj de alta afluencia, con disponibilidad horaria y conocimientos de idiomas según necesidad. McDonald's La Zenia busca personas dinámicas para atención al cliente en su punt

Compruebe a continuación si tiene lo necesario para esta oportunidad y, si es así, envíe su solicitud lo antes posible.Desde nuestro equipo más anfitrión de la ciudad, buscamos profesionales del sector capaces de enamorarse cada día de su trabajo, que conozcan las últimas tendencias de la ciu

BROSETA busca incorporar en su oficina de Valencia a un/a profesional en el equipo de Recepción.Las funciones principales serán la atención presencial de visitas y clientes, la planificación y gestión de las salas de reunión, la preparación de videoconferencias, la gestión de material de ofi

Meridiano, a través de su agencia exclusiva Agesmer, te ofrece la oportunidad de participar en un proyecto consolidado y dinámico en Alcoy para la captación y gestión de clientes mediante venta directa y telemarketing.Por favor, verifique que tiene el nivel de experiencia y las cualificaciones a

Las funciones principales serán la atención presencial de visitas y clientes, la planificación y gestión de las salas de reunión, la preparación de videoconferencias, la gestión de material de oficina y de billetes para desplazamientos. BROSETA busca incorporar en su oficina de Valencia a un/

McDonald's La Zenia busca personas dinámicas para atención al cliente en su punto de venta. Se valora experiencia en hostelería/servicios, buena actitud y capacidad para trabajar en equipo, incluso en momentos de alta afluencia, con disponibilidad horaria y conocimientos de idiomas según nec

McDonald Alcoy busca personas amables y dinámicas para atención al cliente en el sector de la hostelería.

Octopus Energy busca un/a Especialista en Customer Care para unirse a su equipo en Valencia. Este rol implica acompañar a los clientes durante la instalación de sistemas solares, asegurando una experiencia excepcional y transparente. Se requiere formación de grado superior y al menos 2 años de e

Resumen¿Te gusta el trato con las personas, eres amable, dinámico/a y disfrutas trabajando en equipo? ¡Queremos conocerte!¿Qué buscamos?- Experiencia en atención al cliente, hostelería o restauración, valorable.Buena actitud y orientación al cliente.Atender y dar seguimiento a consultas, so

Meridiano, a través de su agencia exclusiva Agesmer, te ofrece la oportunidad de participar en un proyecto consolidado y dinámico en Alcoy para la captación y gestión de clientes mediante venta directa y telemarketing.La posición incluye seguimiento de cartera, actualización de productos, ases