Customer Service Representative (Export)
14 hours ago
Sabadell
Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.We are looking for a Customer Service Representative with a high level of English and native level of Italian to join the Process Filtration Customer Service team based in Terrassa, Barcelona.In this role, you will be responsible for managing customer purchase orders and building strong relationships with assigned accounts. You will work closely with the sales team to support business growth in Italy.Key ResponsibilitiesProcess, monitor, and follow-up customers' purchasing ordersEnsure effective service and administrative support for the assigned customersProvide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepanciesManage invoice creation, corrections, and the return of the material activitiesReceive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationshipsCoordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activitiesRelevant Experience And SkillsMinimum of 2 year of experience in customer service, administration, or logisticsWorking knowledge of MS Office packages and OutlookKnowledge of Oracle R12, incoterms, payment terms and CRM are an assetNative level of Italian and high level of English is requiredFlexibility, ability to multitask, to manage time and to adopt to changesPro-active attitude, ability to take decisions when necessary, and to be a team playerWhat We Offer YouPermanent position in a multinational companyFlexible working hours (start between 7:00 and 9:30 AM, finish between 4:00 and 6:30 PM)Hybrid working model (3 days of remote working per week)Company shuttle from Plaza España (Barcelona city) to our office in TerrassaPresential onboarding process for 2 monthsAttractive compensation package (including meal allowance and telework expenses support)Free coffee & fresh fruit at the office, Employee Assistance programEmployment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.#J-18808-Ljbffr
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