Customer Support Agent
8 days ago
Melilla
We are looking for a Spanish-speaking Customer Support Agent to join our client's Customer Support team in Melilla. You will provide high-quality support to Spanish-speaking players, helping resolve queries efficiently while delivering a positive customer experience. This is a great opportunity for someone with previous customer service experience who is comfortable working in a rotating shift environment, including evenings, nights and weekends. Asegúrese de leer detenidamente la información sobre esta oportunidad antes de presentar su candidatura. Key Responsibilities • Provide professional and efficient customer support to Spanish-speaking players., • Handle customer queries and resolve issues across relevant support channels., • Communicate clearly and professionally in Spanish and English., • Work collaboratively with international teams and internal departments., • Follow established processes and procedures to ensure a consistent customer experience., • Work flexibly across a rotating schedule, including nights and weekends.Requirements, • Native-level Spanish is essential., • Intermediate to fluent English for internal communication., • 6 months or more of customer support/customer service experience., • Strong communication and interpersonal skills., • Customer-focused mindset with a proactive and positive attitude., • Comfortable working shifts, including nights and weekends., • Ability to work independently and as part of an international team., • Candidates must have the right to work in Spain/EU. Visa or work permit sponsorship is not available.Salary & Benefits, • €18,000-20,000 gross annual salary., • Performance bonus of up to 10% of annual salary., • Up to 4 weeks of "work from anywhere" flexibility. xcskxlj, • Relocation support: flights + €750 relocation advance + 2-4 weeks of temporary accommodation. Native-level Spanish is essential, Intermediate to fluent English, 6 months or more of customer support/customer service experience #J-18808-Ljbffr