Customer Service Specialist
hace 6 días
Nules
ppWe are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki. /p pYou could be part of our vision. Because it’s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It’s every one of us working together. /p pWe offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together. /p h3Your Opportunity /h3 pJoin our team as a key link between our customers and the company, ensuring daily needs are met efficiently and professionally. You will play a vital role in managing orders, addressing customer inquiries, and supporting the delivery of commercial products, all while contributing to our company’s overall objectives. /p h3Where You’ll Be /h3 pYou will work in a dynamic environment, collaborating closely with various departments such as Planning, Purchasing, Logistics, and Sales to deliver excellent service to our customers. /p h3What You’ll Be Doing /h3 ul liServe as the main point of contact for customers, managing daily communications through established company channels. /li liProcess and verify customer orders, coordinate with internal teams to confirm delivery dates, and keep customers informed of order status and any changes. /li liPlan and manage shipments, deliveries, and related documentation, including invoicing and export paperwork when required. /li liRegister and track customer claims, coordinate with relevant departments for resolution, and keep customers updated throughout the process. /li liSupport the introduction of new products or designs by coordinating between customers and internal teams. /li liProvide back-office support, including sending product certifications, monitoring stock levels, preparing reports, and supporting monthly meetings and projects. /li liManage the supply of commercial products, including purchase planning, order processing, and handling non-conformities with suppliers and logistics partners. /li liMaintain accurate customer information and support the onboarding of new team members. /li /ul h3What You’ll Bring To The Role /h3 ul liVocational training in administration and/or commercial fields. /li liProficiency in Microsoft Office. /li liCommunication skills in English (spoken and written), with French considered an asset depending on customer assignments. /li liAt least 3 years of experience in a similar role, such as customer service, order management, sales support, or public-facing positions. /li liPractical experience with business systems (e.g., BPCS, Cognos) is an advantage. /li /ul h3What We Offer In Return /h3 pYou will be part of a supportive team environment with opportunities for professional growth and development. We value collaboration, continuous improvement, and a commitment to delivering outstanding service to our customers. /p h3Inclusion and Equality /h3 pWe are committed to creating an inclusive and diverse workplace where everyone is treated with respect and has equal opportunities to succeed. All qualified applicants will be considered for employment without regard to gender, age, disability, ethnicity, religion, or any other protected characteristic. We encourage candidates from all backgrounds to apply. /p pJoin us. Help protect food, people and the planet. /p /p #J-18808-Ljbffr