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User Sentiment & Reputation Manager Full-time · Prime Insights Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante. About Us Prime Insights is headquartered in the US. We reach millions of diverse users through our proprietary Market Research Panel. Our innovative technology supports our international community and gives our members a world-class survey-taking experience. We specialize in the mobile games and digital entertainment space, helping our clients gain meaningful insights through online quantitative research. Our mission is to connect authentic members with our clients’ market research surveys, delivering accurate feedback that helps shape the future of mobile games and beyond. Members are rewarded with incentives that ensure sincerity and engagement, making research impactful for all. We are looking for someone to fully own and continuously improve the reviews and reputation ecosystem across all of our apps and platforms (App Store, Play Store, Trustpilot, Google Reviews, etc.). This role is not focused on manually replying to reviews day-to-day, but rather on building processes, monitoring systems, analyses, and strategies that improve user sentiment and app reputation over time. Responsibilities include: • Monitoring ratings and review trends across all platforms, • Identifying changes in user sentiment, recurring complaints, and emerging issues, • Building dashboards, reporting, and alerting systems, • Analyzing user feedback and turning it into actionable insights for product, support, and marketing teams, • Improving review generation strategies and identifying opportunities to increase positive reviews, • Reviewing and optimizing existing review-related workflows and processes, • Researching competitor approaches and industry best practices, • Working cross-functionally with support, product, and marketing teams to improve the overall user experience and reputation of our apps, • Supporting content and community efforts by highlighting user stories and engagement opportunities, • Aligning user sentiment insights with marketing, employer branding, and social media content, • Helping strengthen trust, transparency, and long-term user loyalty across platforms Success in this role means creating a scalable, proactive system where app reputation and user feedback are continuously monitored, analyzed, and improved, rather than handled reactively. You will also work closely with cross-functional teams to ensure that user sentiment insights directly support broader company initiatives such as content strategy, community engagement, and employer branding across Prime Insights and Prime Earn. The goal is to not only improve ratings and reviews, but also strengthen the overall perception of the brand as a trusted, user-centric, and innovative global platform. What We Offer • Be part of a global, innovative company impacting millions of users., • Work in a supportive environment where learning never stops., • 20 working days of annual leave plus public holidays., • Enjoy a remote-first culture with international exposure. Important: We are not considering freelancers or consultants who are juggling multiple clients or projects. xcskxlj This is a full-time role for a committed professional looking to focus deeply on a single product ecosystem and make a lasting impact.

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - , DateMyAge, Cupid Media, Dil Mil, Kiseki, and others. Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación. SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, , and many others. We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world. Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations. In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks. We are looking for a Head of Product to lead our innovative AI product - TheOne. Your main tasks will be: • identifying product growth opportunities, • formulating hypotheses and creating the roadmap, • managing requirements for hypothesis implementation, • overseeing delivery, • analyzing experiment results, • operational management of the department's activities We expect from you: • ability to formulate hypotheses and requirements for their implementation, • ability to manage development teams, • ability to validate hypothesis results, • ability to conduct product research (both quantitative and qualitative), • ability to communicate effectively with designers, analysts, and development teams, • ability to work with metrics and identify product growth opportunities, • fluenr Russian is required for the role What do we offer: • REMOTE OPPORTUNITY to work full time;, • Vacation 28 calendar days per year;, • 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;, • Bonuses up to $5000 for recommending successful applicants for positions in the company;, • 50% payment for professional training, international conferences and meetings;, • Corporate discount for English lessons;, • Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);, • Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;, • Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merch, team building activities, massage certificates, etc. Sounds good? xcskxlj Join us now! Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.