Channel Strategy Expert
hace 5 días
Madrid
ph3Channel Strategy Expert /h3 pAt ING we are looking for a talented Channel Strategy Expert to join our investment advice team and play a key role in shaping the future of our advice service proposition. In this role, you will lead the growth and performance of an outsourced model of investment advisors by defining and evolving the channel and commercial strategy, while steering the external provider responsible for delivering the service. This is an exciting opportunity for someone who combines strategic thinking, commercial acumen, customer understanding, and data-driven decision-making to shape a high-impact advice service and unlock sustainable business growth. /p pYou will join the Investments Advice Team as part of the broader Investment Area, working closely with stakeholders across product, sales, marketing, operations, compliance, data, and technology. This role offers broad exposure, strong collaboration across functions, and the opportunity to make a visible impact on both customer value and business performance. /p h3Key Responsibilities /h3 ol libDefine and lead the commercial strategy /b Own the end-to-end commercial strategy for the advisory service, spanning client acquisition, activation, conversion, cross-selling, retention, and long-term value creation. /li libDefine and evolve the service model /b Design and evolve the advisory service model by defining how different client segments are served, how advisory interactions are delivered, and how internal teams and the outsourced provider work together to support growth, customer value, and scalability. /li libImprove sales and service performance /b Monitor and optimize key business and sales indicators, such as conversion, productivity, customer engagement, and service effectiveness, identifying opportunities to accelerate commercial performance. /li libWork cross-functionally to accelerate growth /b Collaborate with product, marketing, operations, compliance, data, and technology teams to improve the advisory proposition, strengthen execution, and scale the business effectively. /li libEnhance the client and advisor experience /b Ensure that both clients and advisory teams have the right journeys, tools, content, training, and support to create clear, effective, and compliant interactions. /li libMake strategic decisions based on data /b Use customer insights, segmentation, business performance data, and funnel analytics to guide strategic priorities, commercial actions, and continuous improvement initiatives. /li libCoordinate a complex delivery ecosystem /b Manage performance across internal teams and the outsourced provider involved in service delivery, ensuring alignment, quality standards, customer focus, and commercial excellence. /li /ol h3Profile We Are Looking For /h3 ul libProven experience in channel and commercial strategy, sales performance, or business growth roles /b, ideally in advisory, financial services, or other consultative sales environments where customer value and business results go hand in hand. /li libStrong analytical and strategic thinking skills /b, with the ability to translate data into actions, priorities, and measurable business outcomes. /li libSolid understanding of investment products and advisory services /b, especially in areas such as mutual funds, wealth solutions, or customer investment journeys. /li libExcellent communication and stakeholder management skills /b, with the ability to influence diverse teams, build alignment, and connect commercial, operational, and customer priorities. /li libExperience working in cross-functional environments /b, partnering with teams such as product, marketing, operations, risk, compliance, data, or technology. /li libExperience managing outsourced or partner-led sales and service models /b, with the ability to steer performance, align incentives, and ensure high-quality execution, will be a strong advantage. /li libCustomer-focused mindset /b, with a clear interest in improving both client experience and frontline team effectiveness. /li libCollaborative and team-oriented approach /b, able to build alignment, create momentum, and work effectively in complex organizations. /li libCuriosity, commercial drive, and a continuous improvement mindset /b, with a genuine interest in customer behaviour, sales effectiveness, and innovation in advisory models. /li /ul h3What Do We Offer /h3 h3Be flexible my friend /h3 pOur model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing. /p h3Restaurant card /h3 pSo that thinking about what to have for lunch doesn’t take up your time or your cravings. /p h3Our house will be your home /h3 pIn our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more! /p h3Health insurance /h3 pFor you and all your family (spouse/partner and children). /p h3Life insurance /h3 pWe help you protect what matters most to you. /p h3Flexible remuneration /h3 pIn addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids… /p h3Free company shuttle /h3 pIt doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably. /p h3Banking benefits /h3 pSpecial loans with more beneficial conditions. Special mortgage conditions after 6 months working at the bank. And you can benefit from our pension plan after 1 month with us! /p h3More vitality and more belonging /h3 p360º care of the employee (physical, mental, social connection purpose). Physiotherapy service on site. Clinics with professional, world-class athletes. Gympass service. Employee Networks: Rainbow Lions (LGBTQI+), Leonas RIÑG. International Remote work program. /p h3Get to Know Us /h3 pWe are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies. And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries. We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society. And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey. Making things happen, helping others be successful, always being one step ahead—that’S our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you! /p pAt ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work. /p /p #J-18808-Ljbffr
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