Account Manager
hace 13 horas
Madrid
We built AirDNA to solve a problem: how do you make smart short-term rental decisions when there’s too much guesswork and not enough good data? What started in a garage in California in 2015 is now a global team helping thousands of people - from aspiring hosts to major real estate firms - make confident choices about where to invest, what to charge, and how to grow. Our mission is simple: give people the tools they need to build freedom through short-term rentals. Whether that means buying their first Airbnb or scaling a portfolio, we’re here to help unlock financial independence and growth. We track 10M+ listings in 120,000 markets, and our platform is trusted by users in over 100 countries. It’s big data, made useful. In 2024, AirDNA acquired Uplisting, a powerful property management software that helps hosts and operators manage listings across Airbnb, Vrbo, and other platforms. With features like channel management, automated messaging, dynamic pricing, task coordination, and financial reporting, Uplisting expands our mission to support every stage of the short-term rental journey, from investment to operations. The AirDNA team We’re a curious, driven, and kind group of humans who genuinely love what we do. Our values - Happy, Hungry, Honest - guide how we show up for our customers and for each other. Want to see what that looks like in action? You’ll get a feel once you meet us. We welcome applicants from all backgrounds and encourage you to apply even if you don’t check every box . Passion, potential, and perspective matter here. The Role: As an Account Manager, you'll turn AirDNA's data into revenue. You'll own a portfolio of clients and be the driving force behind their growth with AirDNA retaining revenue, spotting upsell opportunities, and making sure every customer sees measurable ROI from our products. You'll act as a trusted advisor, using deep industry and product expertise to build long-term relationships, keep satisfaction high, and get ahead of churn before it happens. We're looking for a driven professional with strong commercial instincts, sharp strategic thinking, and a collaborative mindset, someone who treats customer growth and business growth as the same goal. Here's what you'll get to do: Onboard and Engage Customers: Ensure new customers are onboarded within 72 hours and conduct check-ins during the first 90 days to address needs and issues. Own your Book of Business end-to-end , taking full responsibility for driving retention, adoption, and expansion across your accounts. Manage Renewals & Upsells: Proactively reach out 90 days before renewal , prioritize meetings over emails, and identify upsell opportunities to increase ARR. Monitor & Reduce Churn: Analyze churn trends, incorporate insights into QBR reports , and take proactive steps to mitigate risks. Provide Product & Stakeholder Training: Keep clients informed on product updates and provide necessary training to key stakeholders for effective platform use. Resolve Customer Issues & Improve Account Health: Take ownership of customer problems, elevate as needed, and focus on improving at-risk accounts. Here's what you'll need to be successful: Full proficiency in English , both verbal and written. 3+ years of experience in SaaS or B2B environments, ideally including account management, renewals, or customer success responsibilities. Experience managing renewals or expansion revenue against a target, or a clear track record of driving measurable customer outcomes. Strong commercial mindset and interest in sales , with the ability to learn quickly how to manage renewals, identify upsell opportunities, and handle customer objections effectively. Solid communication skills , both written and verbal, with the ability to build rapport and trust. Highly organized and detail-oriented , with a sense of accountability and the ability to prioritize high-impact activities that drive revenue and customer value. Proactive mindset with strong ownership of customer health, identifying high-risk accounts early and taking steps to support retention. Comfortable with data: experience in or an eagerness to learn how to interpret and explain data to support customer decisions, and deliver meaningful value throughout a partnership with a customer. Ability to problem-solve quickly and efficiently , addressing customer inquiries and troubleshooting issues. Ability to act as a strategic advisor by understanding customer goals and staying informed about industry trends and challenges, sharing insights, and proactively guiding accounts toward long-term success. Willingness to continuously learn and stay informed about industry trends and customer challenges. Here's what you can expect from us: OTE range 45,000 - 55,000 EUR annually Indefinite contract 36 holidays per year 62 days to work from anywhere! Continuing education stipend 150 EUR to spend with Cobee card available monthly for public transport, daycare, pension plan, restaurants and health insurance Health insurance with AXA: choose Complet, or go VIP-200 for extended coverage + reimbursements! Individual growth plan to progress in the role Standard working hours from 11 am to 7 pm A fun and sunny office with big terraces Talented international team and a vibrant work environment Team building events Dog friendly office! Hiring Process: First stage: Virtual interview with the People Team at AirDNA (Online-30min) Second stage: Meet the Director of Sales, PM (Online-30min) Third stage: Case Study + Panel Interview with Hiring Manager and Director of Sales, PM (45min) Final stage: Onsite Meeting with Hiring Manager and Peers (50min) Post-offer / Pre-employment: Reference and employment verification check €45,000 - €55,000 a year At AirDNA, we believe that a diverse team is a key part of building a great company. If you want to work with us, we want to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. AirDNA seeks to attract the best-qualified candidates who support the mission, vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. The company complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms, conditions and privileges of employment including but not limited to: hiring, assessments, probation, placement, benefits, promotion, demotion, termination, layoff, recall, transfer, leave of absence, compensation, training and development, social and recreational programs, education assistance and retirement. We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request, AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals, others in the workplace or the company as a whole. To request accommodation, please email compliance@airdna.co. Please allow for 24 hours to process your request. By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Applicants. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr
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