Technical Support Engineer 24/07
hace 3 días
Bilbao
p4 days ago Be among the first 25 applicants /ppstrongReady to Power the Connected World? Join Our Elite Network Support Team! /strong /ppstrongWhat we’re all about: /strong /ppAny company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over strong14 million IoT subscriptions /strong active in strong165 countries /strong and direct partnerships with strong50 mobile networks /strong, we connect you to more than strong750 networks /strong worldwide, delivering unmatched value across the IoT connectivity chain. /ppstrongInnovation is in our DNA /strong, and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. /ppstrongIoT… a fancy acronym or a secret code? /strong /ppThe strongInternet of Things (IoT) /strong is like the magical glue that keeps the world connected! From ordering your favorite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At strongWireless Logic /strong, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. /ppstrongJoin the Wireless Logic Adventure: /strong /ppAre you a networking whiz fluent in Spanish and ready to tackle complex challenges on a global scale? At Wireless Logic, a strongfast-growing leader fueling the exciting world of M2M and the Internet of Things (IoT) /strong, we're seeking an energetic and focused strongNetwork Diagnostics Specialist (Level 3, Spanish Support) /strong to be a vital part of our dynamic Service Desk! /ppstrongYour Mission: /strong /ppDive into the heart of our network, providing strong24/7 expert support (in English/Spanish) /strong and strongcritical local assistance in Spanish /strong to our valued customers. You'll be the go-to guru for unraveling intricate Level 3 network mysteries, setting up cutting-edge solutions, and ensuring we consistently smash our service expectations and SLAs. Get ready to make a real impact on how the connected world operates! /ppstrongYour Adventure Will Involve: /strong /pullistrongBeing a Customer Champion: /strong Providing top-tier troubleshooting and technical support via phone and email to end users, dealers, and distributors. /lilistrongMastering the Network Maze: /strong Tackling and conquering complex incidents involving IPSEC, SSL/Open VPN connections, VLAN configurations, VRFs, Access Lists, and dynamic Routing protocols (OSPF, BGP) – your expertise will be key! /lilistrongCollaborating with the Best: /strong Partnering with our Mobile Networks team to pinpoint the root causes of those tricky network gremlins. /li /ulpstrongWhat Makes You a Great Fit?: /strong /pulliYou bring strong2+ years of battle-tested networking experience /strong from a NOC, ISP, or MSP environment. /liliYou speak the language of networks fluently, ideally holding a strongCCNP Enterprise or Service Provider level certification /strong. /liliYou're a strongCisco command-line ninja /strong, with mandatory experience on their Routers, Switches, and Firewalls. /liliYour strongtechnical and analytical skills are legendary /strong, allowing you to dissect complex issues with ease. /liliYou're familiar with keeping a watchful eye on networks using strongMonitoring Tools like PRTG /strong. /liliYou possess a strongdeep understanding of the core principles of Ethernet, TCP/IP routing, Policy-based routing, IPsec/SSL/Open VPN, and VRFs. /strong /liliYou have a strongproven track record of slaying network problems /strong and finding effective resolutions. /liliYou're a strongconsummate professional /strong in all your client interactions. /liliYou're an stronginnovative thinker /strong, bringing a positive, proactive attitude and thriving on change. /liliYou strongexcel in our fast-paced, agile environment /strong, where critical thinking and sharp problem-solving are your superpowers. /liliYou're a strongself-starter /strong, ready to take ownership and drive solutions. /liliBonus points if you have experience providing strongsales support /strong in complex network environments and if you speak additional languages! /liliYou're a strongtime-management maestro /strong and possess natural strongleadership qualities /strong. /liliYou're a strongtask terminator /strong, seeing every mission through to completion. /liliYour strongattention to detail is laser-sharp /strong, delivering accuracy at the highest level. /lilistrongProblem-solving is your passion /strong, and you tackle challenges head-on. /liliYou're a strongprioritization pro /strong, effectively managing tasks and aligning with stakeholders. /liliYou're a strongteam player /strong, collaborating effortlessly across departments. /liliYou bring a strongpositive forcefield /strong to every challenge, consistently striving for excellence. /liliYour stronginterpersonal and communication skills are top-notch /strong. /li /ulpstrongWhy Choose Your Adventure with Wireless Logic? /strong /pullistrongBe Part of Something Big: /strong Join an strongentrepreneurial company /strong that's leading the charge in the exciting world of IoT. /lilistrongUnlock Your Potential: /strong We offer strongfull training, continuous support, and the tools you need to conquer new heights /strong in your career. /lilistrongJoin a Company with Heart: /strong We genuinely strongvalue and respect our employees /strong, fostering a supportive and inclusive environment where you can thrive. /li /ulpstrongOk, I'm Interested, What’s Next? /strong /ppemThank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application. /em /ppemWe will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities. /em /ppstrongemOverview of interview process at Wireless Logic: /em /strong /pulliem1st Interview (Virtual) - Meet the people team /em /liliem2nd Stage (Face to Face) - Meet our leadership /em /li /ulpemIf you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs. /em /ppstrongHow we work? /strong /ppemWe know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible. /em /ppemWireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission. /em /ppemBy applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ( ) and we will respond to your query as soon as possible. /em /ph3Seniority level /h3ullih3Seniority level /h3Associate /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Engineering and Information Technology /lilih3Industries /h3Wireless Services, IT Services and IT Consulting, and Software Development /li /ulpReferrals increase your chances of interviewing at Wireless Logic Spain by 2x /ppGet notified about new Technical Support Engineer jobs in strongBilbao, Basque Country, Spain /strong. /ppZamudio, Basque Country, Spain 2 weeks ago /ppZamudio, Basque Country, Spain 3 weeks ago /ppBilbao, Basque Country, Spain 3 weeks ago /ph3Software Engineer, Data Infrastructure Acquisition - Bilbao, Spain /h3h3Power System PC Consulting Engineer, Transmission and Distribution /h3pBilbao, Basque Country, Spain 4 months ago /ppWe’re unlocking community knowledge in a new way. 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