Head of Global Recruitment Centre, Morocco
2 days ago
Madrid
The Head of GRC, Morocco is responsible for leading and developing the site’s capabilities, people, and performance to deliver exceptional, customer-centric service. This role serves as the senior leader for the site—accountable for operational excellence, client satisfaction, employee engagement, and alignment with company values. They oversee large, diverse teams and act as a regional advisor, business partner, and strategic connector across accounts and countries, ensuring strong communication, cultural awareness, and collaboration across the global organization. Location of the role is Morocco (due to a system issue we are not able to select Morocco to be currently visible as the location of this opening). • Ensure operational best practices are consistently applied across all functions to deliver exemplary service, • Manage performance against the GRC Site Scorecard; identify performance gaps and implement targeted action plans, • Drive continuous improvement initiatives and optimize processes to enhance efficiency and quality, • Serve as escalation contact for accounts and business leaders, ensuring proactive issue resolution and risk management, • Anticipate and mitigate business continuity risks to ensure consistent, reliable service delivery, • Act as the client-facing leader for the site, maintaining strong relationships with key stakeholders and business partners, • Understand account goals and business needs to align delivery with strategic objectives, • Communicate effectively and influence across cultures, adapting leadership style to build trust and alignment globally, • Represent the site and region as a trusted advisor, offering insights and recommendations that strengthen client partnerships, • Serve as the “eyes and ears” of the business onsite, providing perspective and feedback to inform enterprise decisions, • Connect dots strategically across accounts, functions, and countries to identify opportunities, risks, and synergies, • Demonstrate high levels of ownership and initiative—proactively identifying improvements and driving change without waiting for direction, • Lead, coach, and develop a large team to achieve operational and strategic goals, • Build a high-performing, customer-centric culture focused on quality, accountability, and continuous improvement, • Foster an inclusive, learning-oriented environment that encourages collaboration, client-centricity, and growth, • Champion diversity and inclusion by demonstrating cultural sensitivity and respect for different perspectives and work styles, • Bachelor’s degree in Business, Operations, or related field., • Fluency in French and English required. Working proficiency in Arabic is considered a plus., • 10+ years of progressive leadership experience in operations, shared services, or delivery centers., • Proven success managing large, diverse, and multi-level teams in a global or offshore environment., • Demonstrated experience in client-facing leadership roles with responsibility for service delivery and performance metrics., • Experience in recruitment or HR industries is desirable but not required, • Strategic and holistic thinker with strong business acumen., • Deep understanding of operational management, process improvement, and continuous improvement principles (lean, LSS)., • Skilled in influencing, communicating, and building relationships across cultures and geographies., • Excellent problem-solving and decision-making skills; acts proactively and with accountability., • Exceptional people leader who inspires, develops, and motivates teams to perform at their best., • Resilient, adaptable, and capable of navigating ambiguity in a fast-changing global business context., • Awareness of business continuity planning and operational risk management. You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you. We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site you will find some of the key steps you can expect to guide you along the way. Inclusion We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity. Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone. We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process. Posting date: #J-18808-Ljbffr
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