Field Services Engineer
hace 13 días
Palma
The Field Service Engineer (FSE) is a highly visible, customer-facing role critical to the delivery of logistics applications. FSEs apply broad technical knowledge and industry best practices to install, commission, test, and hand over Cognex systems and solutions to system integrators and end-user customers. Working independently on standard assignments and escalating complex issues as needed, FSEs perform customer acceptance testing, troubleshooting, diagnostics, and system optimizations to achieve predefined operational acceptance criteria. Typical applications include parcel and pallet conveyor systems, sorters, in-motion scales, dimensioning systems, label printer/applicators, scanners, sensors, and PLC-controlled solutions. Essential Functions: • Develop and implement on-site electrical, optical, and/or mechanical system modifications and optimizations to achieve designed performance specifications and engineering requirements., • Perform on-site engineering activities, including installation, startup, testing, troubleshooting, and fault diagnosis of complex systems, materials, and components., • Serve as the primary customer contact for administrative and technical matters on assigned projects., • Assess customer needs, determine appropriate ownership for issue resolution, and keep Sales and Service Management informed of project status, service issues, and potential sales opportunities., • Provide basic training and mentorship to new LFSEs, LPIs, LSPs, and customers., • Review and approve the operational quality of equipment and systems, and train customers on system operation and maintenance., • Deliver timely, detailed, and accurate reports on service activities and product performance., • Demonstrate safe work practices in equipment handling, electrical/electronic procedures, and diverse site environments., • Maintain current product knowledge and attend required training to stay up to date with technology advancements. Knowledge, Skills, & Abilities: • Demonstrated ability to independently perform technical analysis on standard systems, determine appropriate actions, and apply logical troubleshooting and sound judgment., • Ability to handle routine customer situations and appropriately escalate when necessary., • Dedicated, detail-oriented, and focused on customer satisfaction., • Intermediate knowledge and experience with Java scripting for data formatting and/or communications scripting, and serial communications (ASCII)., • Excellent time management and proactive communication skills., • Ability to multitask and work under pressure with a flexible work style., • Self-motivated, able to work independently, and a conscientious team player., • Working knowledge of logistics products, solutions, and software., • Working knowledge of industrial controls, networking, and communications protocols., • Solid CAD skills, including the ability to interpret mechanical designs, electrical drawings, and panel designs. Minimum Education and Work Experience Required: • English and Spanish language proficiency, • Driver's License, • 2-4 years of relevant technical experience in Industrial / Manufacturing / Field Service environments, • Must reside in Spain, • Availability to work evenings, weekends, and varying schedules based on business needs., • Ability to be on-call and respond to customer emergencies., • Frequent travel of up to 90%, including overnight stays, based on project schedules and role location.
