AI Operation Specialist
4 days ago
Bordeaux
Job Offer — AI Operation Specialist @ GENIAL Company Description GENIAL (Generative IA Lab) is a Bordeaux-based company driving innovation in generative artificial intelligence. We design, build, and deploy cutting-edge AI solutions for clients in diverse industries — tourism, software publishing, nutraceuticals, retail, public investment, and more. Our team builds conversational agents, callbots, and custom AI-powered applications that connect directly to our clients' business tools and data. We don't do AI for the sake of AI — we deliver measurable ROI and real adoption. Our mission: Empower organizations with generative AI to transform operations, boost user experiences, and deliver tangible results through our 3U methodology — Useful, Usable, Used. Role Description We are seeking an AI Operation Specialist to join our team full-time / part-time / freelance in Bordeaux, France. This is a hybrid role: part hands-on AI builder, part project manager. You will start by taking ownership of existing AI agents deployed across multiple clients — understanding their feedback, learning the business logic, and driving continuous improvement. As you ramp up, you'll progressively take on new builds and contribute to use case scoping. What you'll do 🔄 Continuous improvement of deployed agents (35%) • Take ownership of AI agents already in production for our clients, • Analyze client feedback, usage data, and conversation logs to identify improvement opportunities, • Deeply understand each client's business logic, domain, and workflows to make agents more relevant and reliable, • Implement prompt improvements, connector updates, behavior adjustments, and feature enhancements, • Monitor agent performance via observability tools (LangSmith, tracing, feedback loops, LLM-as-a-Judge), • Drive a structured improvement cycle: measure → analyze → implement → validate → iterate 📋 Project management & client delivery (30%) • Be the day-to-day contact for your clients throughout the project lifecycle, • Coordinate between internal teams (engineering, product, data science) and client stakeholders, • Run sprint reviews, demos, and feedback sessions with clients, • Track progress, anticipate risks, and ensure on-time delivery, • Manage multiple client projects simultaneously across different industries 🤖 New agent design, build & orchestration (20%) • Design, build, and deploy new AI agents as you gain mastery of the stack: conversational agents, callbots, and custom AI-powered applications, • Architect RAG (Retrieval-Augmented Generation) pipelines with vector search on business document bases, • Orchestrate multi-agent systems, • Select and integrate the right tools & connectors for each client context (CRM, ERP, APIs, data sources) 🎯 Use case scoping & discovery (15%) • Participate in discovery workshops alongside the commercial team, • Contribute to use case identification and feasibility assessment, • Translate business needs into functional specifications and technical architecture How the role evolves Months 1-3 → Continuous improvement of existing agents, client feedback loops, learning the stack & business logic Months 3-6 → Start building new agents from scratch, lead project delivery autonomously Months 6+ → Contribute to scoping, architecture decisions, pre-sales support Qualifications Must-have • Daily usage of AI tools — AI-first problem solver Nice-to-have • Experience with LLMOps: tracing, evaluation pipelines, LLM-as-a-Judge, LangSmith, • Experience managing project delivery in a tech/SaaS/consulting environment, • Experience with callbot/voice AI technologies (LiveKit, ElevenLabs, Deepgram), • Cloud deployment experience (AWS, Docker, Vercel), • Background in SaaS product delivery, • Knowledge of change management methodologies What success looks like | Timeframe | Milestone | |-----------|-----------| | Month 1 | Onboarded on the Genial stack. Owning the continuous improvement cycle on 2-3 client agents — processing feedback, analyzing logs, shipping first improvements | | Month 3 | Deep understanding of your clients' business logic. Autonomous on the improvement cycle and client delivery. Starting to build new agent features from scratch | | Month 6 | Building and deploying new agents end-to-end. Trusted technical lead on your projects. Contributing to scoping and architecture decisions | Why Join Genial? 🔥 Real impact, not just POCs — Every agent you build goes to production and serves real users 🛠️ Builder first — You ship agents, not slide decks. Hands-on, every day 🤝 Client-facing autonomy — You own your projects from build to post-deployment 📊 Observability-first culture — We trace, evaluate, and improve every agent continuously 🎯 3U methodology — We don't ship features, we ship adoption: Useful, Usable, Used 🧗♂️ Bordeaux lifestyle — Work from our Bordeaux office, enjoy the southwest 📍 Location: Bordeaux, France 💼 Contract: Full-time / Part-time / Freelance 🏢 Company: GENIAL — Generative IA Lab (SAS CIBLER) 🌐 Website: wearegenial.com
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