Offres customer service manager à Paris

Store Manager - Paris We are on a search to find a new Store Manager for our first opening in France. Our vision is to be the world's most iconic Italian gelato artisan. Our mission is to create joy through serving authentic Italian spirit, in the most sustainable way possible. Founded just under a century ago, we are an ever-growing company that has now expanded worldwide! If you enjoy interacting with people and have a passion for amazing Italian food, then we would love to hear from you! What you will be doing: - Greeting customers into the store as if they are family - Crafting gelato scoops and other treats to bring joy to our customers whilst creating a friendly, energetic atmosphere - Lead by example by setting standards within your store - Motivate your team to value the quality of our products by upselling to achieve store targets - Ensure store compliance with health and safety regulations - Monitoring the team that the Steps of Service are being followed, ensuring great customer service is being met with every customer - Create business strategies to attract new customers, expand store traffic, and enhance profitability - Responsible for the recruitment and development of the team - Train and induct new members of the team - Being a keyholder of the store, making the daily operations run smooth - Monitor inventory levels and order new items - Being the point of call for employee relation queries and issues for your store - Undertake store administration duties such as managing store budgets, updating financial records, and monitoring all controllable costs including payroll What we’re looking for: - Outgoing - love speaking to people - Friendly - to greet our hungry customers - Smiley and bubbly - give a warm welcome - Proactive and energetic - there’s always something to do! - Share our values - be proud to be part of our team - Team player - pitch in on all jobs, at all levels - Organized - making sure the store is running smoothly - Show initiative - completing tasks without prompting - Problem-solving - creating solutions before they become issues - Approachable - for our customers, and your team - Lead by example - be an asset to your team and other stores too - Resilient - react and embed change - Good communicator - manage and engage with all team members What you will get: - 12 EUR allowance per day when on shift to spend on food and drink - Up to 50% off on store products - Refer a friend incentive scheme - Seasonal social events - Regular competition incentives - Reward scheme on Perkbox to spend points on the high street and online stores, restaurants, cinemas, and more!

Company Overview: Embark on an exciting journey with our innovative startup revolutionizing the luxury car rental experience across Paris and Europe. We're dedicated to providing unparalleled service and access to an exclusive fleet of luxury vehicles, setting new standards for sophistication and convenience in the industry. Join us as we embark on this ambitious venture and make your mark in shaping the future of luxury travel. Position Overview: As the Operations Manager, you'll be instrumental in laying the foundation for our startup's success by overseeing and optimizing all aspects of our rental operations across Paris and Europe. This is a unique opportunity to be part of a dynamic team and contribute to building a brand known for excellence and innovation in the luxury car rental market. Responsibilities: Strategic Planning: Work closely with the executive team to develop and execute strategic plans for expanding our operations across Paris and Europe, including market analysis, target setting, and resource allocation. Operational Setup: Lead the establishment of operational processes and systems, from rental procedures and customer service protocols to inventory management and logistics coordination. Team Building: Recruit, onboard, and train a high-performing team of rental associates, drivers, and administrative staff. Foster a culture of collaboration, innovation, and customer-centricity. Customer Experience: Champion a customer-first approach, ensuring that every interaction reflects our commitment to delivering exceptional service and exceeding customer expectations. Quality Control: Implement rigorous quality control measures to maintain the highest standards of vehicle cleanliness, maintenance, and presentation, reflecting the luxury and prestige of our brand. Logistics Optimization: Optimize logistics and supply chain processes to ensure efficient vehicle delivery, collection, and servicing, maximizing fleet utilization and minimizing downtime. Compliance and Risk Management: Ensure compliance with regulatory requirements and industry standards, including vehicle safety regulations, insurance protocols, and data protection laws. Budget Management: Develop and manage budgets for operational expenses, monitoring costs and expenses closely to ensure efficient resource utilization and cost-effectiveness. Qualifications: Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree preferred). Proven experience in operations management, preferably in the automotive or luxury services sector, with a strong track record of success. Entrepreneurial mindset with the ability to thrive in a startup environment, demonstrating adaptability, resilience, and a hands-on approach. Excellent leadership and communication skills, with the ability to inspire and motivate teams to achieve ambitious goals. Strong analytical and problem-solving abilities, with a keen attention to detail and a focus on continuous improvement. Proficiency in relevant software and tools for operations management, logistics, and customer relationship management. Fluency in English (additional languages such as French or German are advantageous). Join Our Startup: If you're passionate about innovation, entrepreneurship, and disrupting the status quo in the luxury automotive industry, we invite you to join our startup as the Operations Manager. Be part of a dynamic team that's redefining luxury travel experiences across Paris and Europe. Seize this opportunity to play a key role in shaping the future of our exciting venture.