Key Client Service Manager
hace 1 día
Southend-on-Sea
Service Delivery Manager Job Location: Southend Job Salary: Up to £30,000 Permanent Position The Role:We're looking for a highly organised and proactive Service Delivery Account Manager to support the smooth running of key client accounts. This is a fantastic opportunity for someone with strong admin, coordination, or customer service experience who wants to build a career in account management or operations. You'll play a key role in ensuring work is scheduled, tracked, and delivered on time, while building great relationships with both clients and internal teams. What You'll Be Doing: • Coordinating and scheduling works across multiple client accounts, • Acting as a key point of contact for client queries and updates, • Supporting the delivery of services in line with SLAs and KPIs, • Managing job progress, updates, and completion records (WIP), • Producing reports and ensuring accurate data is maintained, • Assisting with invoicing and general account administration, • Liaising with engineers, suppliers, and internal teams to keep everything on track, • Handling any issues or delays and keeping clients informed What We're Looking For: • Experience in a facilities' coordinator, or client support role, • Strong organisational skills and attention to detail, • Confident communicator with a customer-focused approach, • Ability to juggle mu...