As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
... excellent customer service skills, Enjoy meeting new people We provide the most cost effective training in the UK. Once you have completed your training, you are guaranteed a job with us. After ...
Excellent customer service skills. * Take responsibility for the quality and quantity of their work Key Responsibilities of Vehicle Technician: * To undertake maintenance, service and repair ...
Service Engineer Location : Chester-Le-Street Salary : up to £34,000 We are delighted announce ... Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager
Do you have excellent customer service, probl... ZIPC1_UKTJ
We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how ...
Job Purpose The role is focused on delivering outstanding customer service and supporting the generation of repeat and new sales through the shop, telephone and social media. The role has a specific ...
Excellent problem-solving and customer service skills * Ability to work independently and as part of a team * Strong communication and interpersonal skills * Driver's license and clean driving record
The provision of exceptional levels of customer service to attract and retain both new and existing customers leading to strong and long lasting customer relationships; * Delivering fantastic service ...
Employers want to know
Do you have experience as a Customer Service?
We do this by providing high quality facility services designed to maintain the fabric and appearance of our customer buildings. ISS provides facilities management; cleaning & waste services ...
Assists the internal sales team with answering customer's technical questions and provide pricing for uncommon derivatives. * Accurately produce and deliver (complex) quotations for custom services
With a strong focus on customer satisfaction and seamless implementations, we are seeking a dynamic ERP Consultant to join our professional services team. This role will involve supporting software ...
Do you enjoy managing a team to deliver great customer service? * And are you someone with a good head for business who also knows how to have fun? The Role Our Assistant Store Managers go beyond ...
Delivering exceptional levels of customer service in a customer facing role. * Promoting a culture of high performance, achieving and exceeding branch sales targets. * Maintaining discipline and ...
Strong business management skills and understanding of delivering excellent customer service. * Excellent programme and project management skills. * Ability to lead, inspire, motivate and develop ...
They are known for their market leading quality, range of products, innovation, and customer service standards. The team are rapidly expanding and are looking for a Head of Ecommerce to head up the ...
As long as you're a team player with customer service experience then this could be the role for you! We are busier than ever helping to keep the wheels of industry turning and we have an exciting ...
... customer service excellence, with good commercial results. Desired experience includes; * Ideally a construction related degree or a similar construction related qualification with extensive ...
Collaborate with colleagues to resolve complex client issues and deliver exceptional customer service. Qualifications: * Bachelor's degree in Business Administration, Sales, Marketing, or related ...
If you carry experience in customer service and administration and enjoy working in a fast-paced environment, this could be a great opportunity for you to gain stable employment. Importantly, you ...
Providing excellent customer service to meet and exceed the client's expectations. * Manage, coach and support project team members with tasks you assign them * Oversee site managers, direct crews ...
... customer service, hospitality, and people · A team player who thrives working alongside others or independently · An upbeat, hard-working & flexible attitude
Do you have excellent customer service, problem solving and interpersonal skills? Are you client and outcome focused with a drive to meet client needs in a proactive and effective way? We are looking ...
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