Customer Service Manager

- Handling and resolving customer complaints in a professional and empathetic manner. - Processing customer requests (service tasks, consumable orders, installations) in the shortest and most efficient way. - Develops and implements policies and procedures to deal effectively with customer requirements and complaints. - co-ordinates and controls the work of those within customer services departments. - discusses customer responses with other managers with a view to improving the product or service provided. - plans and co-ordinates the operations of help and advisory services to provide support for customers and users.

We are seeking 2 part time service staff to work evenings/weekends between 6pm-12pm 2 days a week to join our expanding team serving the best desserts in East London. This is a vibrant business so the ideal candidate must have excellent customer service experience, be able to handle busy situations with excellent communication skills. Previous experience working in a service environment would be critical but training will be provided. Main role would be to welcome customers, have knowledge on the product offerings, serve food and drinks to the customers and ensure table is cleared and ready for next service. Interviews will be held between 27 - 31 March.

The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.

Primarily, our business activities are acting as newsagents. We sell newspapers, magazines and comics as well as stock confectionery and tobacco products. Also sell a variety of products such as: stationery, stamps and greetings cards, toys and gifts; it is more like a versatile retail business involves checking of newspaper/magazine deliveries from wholesalers. Organising home delivery routes and delivery teams. Running a newsagent is a people and community-orientated business. We hold stocks of different items by identifying the different types of potential customers living and working in the catchment area where we locate. We are near the train station that has a high concentration of offices and other workplaces.

We are provider of manned guarding security services in London, is seeking a skilled and experienced Customer Service Manager/Supervisor to join our team. The successful candidate will be responsible for overseeing the customer service operations, ensuring exceptional service delivery, and maintaining high client satisfaction levels. Responsibilities: 1. Supervise and lead the customer service team, including hiring, training, and performance management. 2. Develop and implement customer service policies and procedures to enhance efficiency and effectiveness. 3. Monitor customer interactions to ensure quality service delivery and provide coaching and feedback to team members as necessary. 4. Handle escalated customer complaints and resolve issues promptly and effectively. 5. Collaborate with other departments, such as operations and sales, to ensure seamless communication and alignment on customer service strategies. 6. Ensure compliance with company standards, regulations, and industry best practices related to customer service. 7. Develop and maintain strong relationships with key clients, serving as the primary point of contact for customer service-related inquiries and concerns. 8. Prepare regular reports and presentations on customer service performance and initiatives for management review. Qualifications: 1. Bachelor's degree in business administration, management, or a related field preferred. 2. Proven experience in a customer service management or supervisory role, preferably within the security industry. 3. Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve goals. 4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and other stakeholders. 5. Problem-solving and decision-making abilities, with a focus on delivering solutions and driving continuous improvement. 6. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. 7. Knowledge of security industry regulations and standards preferred. 8. Flexibility to work occasional evenings or weekends as needed. Join our dynamic team and contribute to our mission of providing exceptional manned guarding security services in London. If you are a customer service professional with a passion for excellence, we want to hear from you. Apply now with your resume and cover letter detailing your relevant experience and qualifications.

Responsibilities: Oversee the smooth and efficient operation of the office, ensuring all administrative tasks are completed accurately and on time. Manage office supplies and equipment, ensuring inventory levels are maintained and orders are placed as needed. Coordinate schedules and appointments for staff members, as well as meetings and events. Serve as the primary point of contact for customer inquiries and complaints, providing exceptional service and resolving issues promptly. Handle correspondence, including emails, letters, and phone calls, professionally and courteously. Maintain records, including sales records, customer data, and employee information, ensuring accuracy and confidentiality. Assist with human resources tasks, such as onboarding new employees, managing employee files, and coordinating training sessions. Manage budgets and expenses, ensuring spending is in line with company policies and objectives. Foster a positive and collaborative work environment, providing support and guidance to team members as needed. Stay informed about industry trends and developments, providing insights and recommendations to senior management. Requirements: Bachelor's degree in business administration or a related field. Proven experience in office management or a similar role. Strong organizational and multitasking abilities, with excellent attention to detail. Excellent communication and interpersonal skills, with the ability to interact professionally with customers and colleagues. Proficiency in Microsoft Office Suite and other office software. Familiarity with the retail industry, particularly in the areas of jewelry, watches, and accessories, is preferred. Ability to work independently and as part of a team, with a proactive and positive attitude. Flexibility to adapt to changing priorities and deadlines. Previous experience in human resources and budget management is a plus. A commitment to upholding the highest standards of professionalism and integrity in all aspects of work.