Head of customer service jobs in Ilford

Job Description: We are looking for a creative and proficient Head Chef to lead our kitchen operations. The ideal candidate will have a strong background in culinary arts, a passion for food, and exceptional leadership skills. The Head Chef will be responsible for designing menus, managing kitchen staff, ensuring food quality, and maintaining a safe and efficient kitchen environment. Position: Head Chef Location: SNW Food LTD T/A Foody Hub - 794 High Road, Goodmayes, Ilford, Essex, IG3 8TH Job Type: Full-Time, Permanent Salary: Up to £38,700.00 - £39,000.00 depends on experience. - Key tasks: - As a Head Chef your key duties include: - Have creative input when it comes to new dishes, specials and menu creation. - Ability to work with local and seasonal ingredients. Be able to cook dishes on the menu. - Be well presented, have great time keeping, be capable of prepping and running a section on a busy service. - Have a hands on approach and demonstrate technical skill in producing high quality food. - Hands on involvement in preparation, cooking and presentation all food items. - Supervise aspects of kitchen cleanliness and co-ordinate the effective utilization of staff in the kitchen. - Ensuring effective staffing levels and that kitchen areas are maintained to a high hygiene standard at all times. - Be responsible for compliance with all the relevant health & safety regulations, & restaurant policy on food safety & food quality. - Purchase food items from the supplier list as instructed by the Head Chef. - organising and supervising the training of junior kitchen staff, motivating staff to increase skills in food preparation and kitchen management. - Ensure all equipment is properly maintained and stored, with all breakages and breakdowns being properly reported and recorded. - Minimize food wastage and keep stock of ingredients. ** Job requirements:** - You will have at least 2-3 years’ experience in a similar role. - Expert multitasking ability. - Great leadership and interpersonal skills. ** Skills required:** - Leadership. - Effective communication. - Be able to work accurately under pressure. - Organisation. - Effective customer service.

About Us: Triumph Traders Ltd is a dynamic online retailer, offering a wide range of products across various platforms. Our commitment to customer satisfaction sets us apart in the industry. We are currently seeking a dedicated and experienced Customer Service Supervisor to join our team and lead our customer support efforts to new heights. Job Description: As the Customer Service Supervisor, you will be responsible for overseeing our customer support team, ensuring that our help and advisory services are top-notch. You will handle complex complaints, liaise with clients, and work closely with other departments to resolve any operational issues. Your role will also involve developing and implementing training programs, managing schedules, and maintaining high service standards. Additionally, you will analyze customer feedback to drive product improvements and enhance our overall service quality. Key Responsibilities: - Oversee and manage the customer service team to ensure exceptional service delivery. - Handle complex customer complaints and issues, ensuring timely and satisfactory resolutions. - Act as a liaison between the company and clients, fostering positive relationships. - Develop, implement, and monitor training programs to enhance team skills and knowledge. - Create and manage team schedules to ensure adequate coverage and efficient workflow. - Maintain and enforce high service standards across all customer interactions. - Analyze customer feedback to identify trends and areas for improvement. - Collaborate with other departments to resolve operational issues and enhance product offerings. - Inspire and motivate the team to achieve performance goals and deliver exceptional customer service. Qualifications: - Minimum of 3 years of experience in a similar role within the online retail industry. - Proven leadership skills with the ability to inspire and manage a team. - Strong communication and interpersonal skills. - Excellent problem-solving abilities and a proactive approach to challenges. - Experience in developing and delivering training programs. - Ability to analyze feedback and implement improvements effectively. - Strong organizational and time-management skills.