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Job ID: 1730Req ID: 720Location: Randalls Way, Leatherhead KT22 7TW, UKPosted: 2026-10-21Job Family: EmployeeJob Function: Ops-InternalPay Type: Salary POSITION DETAILS: Position Title: Strategic Legal Advisor Reports to (POSITION): Strategic Legal Manager Team: BSS Department: Legal Grade ( If Applicable ): N/A PURPOSE OF JOB: To work within the Strategic Legal Team to support the Strategic sales team, enabling Bytes to effectively and efficiently negotiate, sign off and manage customer and supplier contracts for strategic customers. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. KEY RESPONSIBILITIES: Manage the end-to-end contracts process for enterprise level customers Support in the drafting and negotiation of key supplier contracts Liaising with the Strategic Legal Manager and Head of Legal on ad hoc legal issues the business is facing Support the wider Legal team with general legal tasks INDIVIDUAL RESPONSIBILITIES: Represent Bytes in negotiation with key customer contracts Support and advise the Strategic Legal Manager on ad hoc legal matters Support the legal and compliance teams on an ad hoc basis WIDER TEAM NETWORK Internal Legal / Compliance Service Operations Non-Strategic Vendor Team Services Finance Sales Operations Sales External Customers Suppliers QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Law Degree REQUIRED Professional Qualifications N/A DESIRABLE Years of Experience 2+ years of experience supporting an IT business in a legal capacity REQUIRED Other Requirements N/A CORE Competencies & SKILLS – BASED ON POSITION AND GRADE Outstanding communicator – articulate, succinct Ability to liaise with staff at all levels, particularly sales people and sales management High attention to detail Capable of working largely independently, but also works effectively as part of a wider team Highly organised and able to plan and manage workload, and deliver excellent results Proactive worker, focused and likes to see tasks through to completion MEASURES & GOALS OBJECTIVE MEASURE FREQUENCY Effective management of end to end contracts process Continual compliance with SLAs as determined in Cases and Customer satisfaction Ongoing Proactively and reactive support to wider business in an efficient manner Issues should not be left unnecessarily. xrnqpay Ongoing Capable of working autonomously Effective working both in the office with team around as well as working from home, supporting the completion of all tasks. Ongoing

Job ID: 1750Req ID: 725Location: United Kingdom; Leatherhead, UK; Reading, UK; London, UKPosted: 2026-10-27Job Family: EmployeeJob Function: Sales SolutionsPay Type: Salary POSITION DETAILS: Position Title: Customer Success Architect Reports to (POSITION): Head of Managed Services Team: Customer Success Unit Department: Services PURPOSE OF JOB: The Customer Solutions Architect (CSA) is the senior technical and strategic owner of the customer’s service and technology direction, responsible for defining, maintaining, and governing the customer’s unified technical roadmap across all contracted and adjacent services. Check out the role overview below If you are confident you have got the right skills and experience, apply today. Operating as the authoritative technical voice of the customer, the CSA ensures clarity of direction, reduction of technical risk, and alignment of service delivery and commercial activity to a single, coherent strategic plan. The role provides expert technical leadership, strategic architectural guidance, and senior ‑ level engagement to help customers realise their long ‑ term outcomes, prevent fragmentation, and drive value across their cloud, infrastructure, and service investments. CSAs work closely with Customer Success Managers, Support, Account Management, Pre ‑ Sales, and Specialist practices to ensure that all engagements, initiatives, and opportunities follow one roadmap and one direction. They act as escalation prevention partners, risk identifiers, and senior advisors to the customer, ensuring that technical decisions, design choices, and prioritised programmes are aligned with target ‑ state architecture and business objectives. Leveraging deep expertise across cloud, infrastructure, security, and platform, the CSA provides strategic insight into upcoming technology changes, architectural implications, operational risks, and optimisation opportunities. They contextualise these insights for customers and guide decision ‑ making at both technical and executive levels. In this role, the CSA is accountable for: Creating and governing the customer’s technical roadmap Establishing a single technical narrative across all service lines Ensuring alignment of delivery, architecture, and strategic objectives Shaping renewal and pre ‑ renewal technical direction Reducing risk, technical debt, and inconsistent guidance Leading senior/executive technical conversations and decisions This position is ideal for individuals who combine architect ‑ level expertise with strategic consulting skills, have strong customer presence, and excel in driving clarity, reducing complexity, and enabling confident decision ‑ making across complex service landscapes. KEY RESPONSIBILITIES: Technical Roadmap Ownership Own the customer’s single, authoritative technical roadmap, defining current state, target state, sequencing, and long-term direction. Act as the technical voice of the customer, translating business outcomes into architectural and service priorities. Strategic Architectural Leadership Provide strategic architectural guidance across cloud, infrastructure, security, and platform maturity, ensuring decisions align to roadmap intent. Govern and gatekeep technical initiatives to prevent fragmentation, ensuring all engagements follow the “one customer, one roadmap” principle. Identify, interpret, and articulate technical risks, constraints, and dependencies, converting them into clear business impact narratives. Executive Level Engagement & Influence Lead executive-level technical conversations, influencing C-suite and senior stakeholders with clarity, confidence, and expert insight. Build strong relationships across senior technical and business stakeholders, becoming the trusted advisor and long-term strategic partner. Technology Insight & Advisory Maintain deep awareness of relevant technology trends and changes, contextualising their impact for each customer’s environment and strategy. Engage in roadmap-aligned solution shaping, ensuring initiatives are sequenced, value justified, and linked to customer priorities. Cross-Functional Alignment & Collaboration Collaborate with Customer Success Managers and Technical Service Success Managers to ensure consistent customer experience, aligned communications, and coherent service delivery. Ensure clear cross-functional alignment with Sales, Pre-Sales, Support, Delivery, and specialist practices to deliver a unified approach to customer strategy. Governance, Assurance & Strategic Oversight Provide senior oversight and context into service governance, feeding objective, evidence-based insights into CSM reviews and operational forums. Provide architectural assurance during projects and change, ensuring designs and decisions map back to the approved technical direction. Guide and challenge both internal and customer teams when decisions deviate from agreed strategy, ensuring alignment to long-term outcomes. Renewal Support & Value Realisation Support renewal and pre-renewal activities by shaping the technical value narrative, summarising delivered outcomes, and validating readiness. Drive reduction of technical debt, risk exposure, and operational inefficiencies through roadmap-driven planning and prioritisation. Continuous Improvement & Future State Planning Surface architectural and service-related opportunities, ensuring they are validated and routed correctly for progression. Continuously evolve customer strategies, ensuring their environments remain modern, secure, scalable, and aligned to best practice architectures. CORE COMPETENCIES & SKILLS Demonstrates authoritative architectural expertise across cloud, infrastructure, security, and platform maturity. Communicates complex technical concepts clearly and confidently to senior technical and non-technical stakeholders. Shapes and governs a unified customer technical roadmap with rigour, clarity, and strategic foresight. Translates business outcomes into technical direction and long-term architectural priorities. Identifies, interprets, and articulates technical risks, constraints, dependencies, and their business impact. Influences C-suite and senior decision-makers with strong presence, strategic thinking, and outcome-focused reasoning. Maintains up-to-date knowledge of relevant emerging technologies, trends, and platform changes, and contextualises their impact for customers. Builds trusted, long-term advisory relationships with senior customer stakeholders. Provides architectural assurance and challenge to ensure all initiatives align with roadmap direction and best practice principles. Collaborates seamlessly across CSA, CSM, Support, Delivery, Sales, and specialist practices to ensure a unified customer experience. Applies data-driven and evidence-based thinking to shape decisions, guide governance, and prioritise customer outcomes. Demonstrates a disciplined approach to technical governance, gatekeeping, and prioritisation frameworks. Ensures clarity and consistency across all communications, artefacts, and customer-facing narratives. Works effectively in complex environments, balancing strategic vision with practical technical detail. xrnqpay Shows resilience, adaptability, and professional maturity when navigating ambiguity, conflict, or competing priorities. WIDER TEAM NETWORK (WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY) Internal Account Management Teams Presales Services (Support, Managed & Professional) Technical Specialists CSU External Customers, Vendors & Partners QUALIFICATIONS, EXPERIENCE, & SKILLS: Years of Experience 5+ Years of Experience for an IT Value-Added Reseller/MSP Essential MEASURES & GOALS (HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS) OBJECTIVE MEASURE FREQUENCY Clear ownership and governance of the customer’s unified technical roadmap Roadmaps produced, maintained, and updated on schedule Roadmap milestones accurately reflected and aligned across teams Quarterly Reduction of technical risk, architectural debt, and misaligned initiatives Documented reduction in identified risks Fewer escalations linked to architectural gaps Decrease in unapproved or off roadmap activities Quarterly Consistent, strategic engagement with senior technical and business stakeholders Completed senior/executive engagement sessions Positive feedback from stakeholders Evidence of influence on customer technical direction Monthly / Quarterly Improved service coherence and elimination of fragmented customer experience Reduction in conflicting guidance Increased alignment across CSA, CSM, and Delivery Fewer duplicated internal/external conversations Quarterly Effective identification, interpretation, and routing of technical opportunities Number and quality of validated opportunities passed through CSU intake% accepted and progressed Timeliness of identification Monthly Architectural assurance and alignment during projects and change % of initiatives confirmed as roadmap aligned Reduction in design related rework Adherence to architectural guardrails Quarterly Strengthened renewal and pre renewal technical readiness Completion of technical value narratives Roadmap validated renewal position Demonstrated clarity of “what’s next” for the customer Quarterly / Annual Improved platform maturity and customer technical posture Measurable progression in customer maturity areas (security, resilience, platform optimisation) Closure of long-standing technical gaps Quarterly Contribution to value realisation and long-term outcomes for the customer Documented outcomes delivered vs. plan Customer recognition of architectural impact Link between roadmap execution and customer goals Quarterly Internal alignment and contribution to CSU governance model Adherence to CSU frameworks Meaningful architectural insights fed into governance and service reviews Cross team alignment achieved Monthly / Quarterly

Basingstoke, Hampshire Highly Competitive Salary Permanent 4th Line / Systems / Infrastructure 75,000 - 85,000 DOE Pension Healthcare 10% Bonus On-call supplement 450p/m Are you a Senior Systems Engineer with strong experience across Linux, Java, SQL and high-availability infrastructure? • Technical Environment: Java Linux VMware SQL MS SQL Server PostgreSQL Bash Python IP Networking DNS Distributed Systems Performance Monitoring Troubleshooting Debugging ITIL Configuration Management, • Provide 4th line technical support across smart metering head-end systems and radio access network infrastructure, troubleshooting complex functional and performance issues., • Analyse system data, logs and performance information to identify root cause, resolve incidents and upscale software/firmware defects where required., • Develop and implement improvements across monitoring, diagnostics, troubleshooting, automation and self-healing, including the development of support tools., • Work closely with R&D, Software, Hardware, Firmware and IT teams on system design, code reviews, change requests, releases and continual service improvement., • Act as a technical SME, maintaining detailed defect records, knowledge documentation and supporting the delivery of high-availability, fault-tolerant systems operating in a 24/7 environment., • SC Clearance: Active SC Clearance or eligibility to obtain SC Clearance required., • Experienced Senior Systems Engineer / Systems Engineer / Infrastructure Engineer with strong troubleshooting, debugging and root-cause analysis capability., • Experience with Redis/NoSQL, Apache ActiveMQ, server load balancing, F5/Alteon/Cisco ACE, RHCSA/RHCT, VCP or CCNA would be advantageous., • Strong technical knowledge of Linux, VMware, SQL and IP networking, with scripting experience using Bash and/or Python., • Strong object-oriented programming, coding and debugging skills; Java strongly preferred, alongside experience with SQL Server/PostgreSQL, stored procedures and complex systems., • Experience supporting high-performance, high-availability, distributed or mission-critical systems, ideally within a secure or 24/7 environment., • Strong customer-facing and stakeholder management skills, with a proactive approach to problem solving, ownership and continual improvement. Occasional travel to customer premises. BBBH(phone number removed) Basingstoke, Reading, Andover, Winchester, Hook, Fleet, Farnborough, Farnham, Newbury, Woking, Guildford, Hampshire, Berkshire We are an equal opportunities company and welcome applications from all suitable candidates. #J-18808-Ljbffr

About The Role Join HomeServe as a Plumbing Engineer and play a vital role in keeping our customers' homes running smoothly. • Location: Kingston upon Thames, • Salary: £40,720 - £44,120 (depending on experience) + £3,000 guaranteed bonus in your first year, • Hours: You will average 40 hours per week (including evenings, weekends and bank holidays) What you'll be doing As a Plumbing Engineer, you'll work in customer's homes carrying out repairs and maintenance across a range of plumbing systems. Your day-to-day will include: • Diagnosing and fixing plumbing issues such as leaks, faults and damaged pipework, • Completing 1st and 2nd fix plumbing work in domestic properties, • Repairing and maintaining household plumbing systems, • Managing jobs independently while delivering excellent customer service, • Representing HomeServe in customers' homes with professionalism and care This is a field-based role where no two days are the same, giving you variety and autonomy in your work. What you'll get HomeServe offers a competitive package designed to support you both at work and at home: • Competitive salary + £3,000 guaranteed bonus (year one), • Paid overtime opportunities, • Pension scheme with income protection, • 33 days holiday (buy/sell options), • Company van & fuel card, • All tools, uniform & PPE provided, • Access to industry-leading training & ongoing development, • Free HomeServe Cover 8 policy, • Smart tech salary sacrifice (Ikea/Currys) About You What we're looking for • Level 2 qualification in Plumbing, • Experience in 1st and 2nd fix plumbing, • Experience working in domestic properties, • Full UK driving licence (max 6 penalty points), • Strong customer service skills, • Ability to work independently and solve problems on site, • A positive, proactive approach to your work Training and support We'll give you everything you need to succeed from day one: • Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office, • Week 2: On-the-job training alongside an experienced HomeServe Plumbing Engineer (Where required, we will pay for your accommodation and meal allowance for your induction). Why join HomeServe? At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most. Ready to build a rewarding career with HomeServe? Apply today and take the next step with us. About Us HomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done. JBRP1_UKTJ

Position Title: DevOps Engineer Reports to (POSITION): Head of DevOps Team: Systems Support Department: Systems Support Grade: N/A We are seeking a highly skilled and experienced DevOps Engineer to develop DevOps at Bytes Software Services. DevOps at Bytes is a relatively new be expected to build on the existing DevOps environment and work across Development and Systems Infrastructure to ensure that all areas of IT are working cohesively. As a DevOps Engineer, you will Develop and establish tooling and processes that enable continuous deployment and improve our release velocity. Your primary focus will establishing safe processes to ensure the rapid deployment of code from dev to production while also ensuring the overall stability, scalability, and efficiency of our systems. The successful candidate will be a self-starter, capable of driving initiatives forward and build a team of talented engineers. • Develop/Establish and maintain a robust continuous deployment pipeline (Argo CD & GitOps) that enables seamless software delivery across all environments, from development to production., • Design, implement, and maintain the necessary tooling, frameworks, and automation scripts required for efficient deployment and management of applications on Kubernetes., • Collaborate with cross-functional teams, including software development, QA, operations and Infrastructure, to drive the adoption of DevOps best practices and ensure smooth and timely releases., • Display technical expertise in using all aspects of Azure, and fostering a culture of continuous improvement and collaboration., • Evaluate, select, and implement appropriate DevOps tools, technologies, and platforms to enhance the deployment process and overall infrastructure., • Monitor and analyse system performance and implement optimizations to ensure high availability, scalability, and reliability of our cloud-based and where appropriate on-premise infrastructure., • Implement and enforce security best practices, ensuring compliance with industry standards and regulations., • Collaborate with stakeholders to gather requirements, understand business needs, and provide technical solutions that align with the company's objectives., • Liaising with external resources (suppliers / manufacturers / support providers), • Stay up to date with industry trends and advancements in DevOps practices, Kubernetes, and cloud technologies, and propose innovative approaches to enhance our release, • Join a rapidly growing business with scope for career development, • Help build DevOps practice at Bytes Internal: • All Bytes staff External: • Manufacturers, Suppliers, and third-party support companies Essential Knowledge: • Proven experience as a DevOps Engineer or similar role, with a strong understanding of software development and deployment processes and working collaboratively across dev, ops and infrastructure teams., • Proficiency in scripting and programming languages (such as Python, Bash, PowerShell, etc)., • Hands‑on experience with Azure and associated services (compute, storage, networking)., • Familiarity with containerization technologies (such as Docker) and orchestration tools (such as Kubernetes)., • Strong knowledge of configuration management tools (such as Terraform & Ansible) and infrastructure-as-code practices., • Experience with CI/CD tools (such as Argo CD, Github actions) and version control systems (such as Git). Additional Knowledge: • Solid understanding of networking concepts and security principles and secret management. Skills: • Ability to work under own initiative, • Strong communication and collaboration abilities, with the capacity to work effectively in cross-functional teams., • Ability to follow written and verbal instructions, • Ability to work to strict deadlines, • Ability to provide training to other team members, and other employees, • Ambitious and willing to work towards specialisation in corporate systems, • Excellent communication and interpersonal skills, • Good documentation skills including Visio drawings, • Previous experience in fault finding and troubleshooting Azure, Kubernetes and Argo CD. Qualities: • Articulate, literate, presentable, customer facing and technically astute, • Self-motivated, enthusiastic and willing to learn, • Punctuality and good time keeping are essential to this role, • Team player, • Commercial awareness, • Necessary training on products and applications where required, • Bytes Software Services Ltd provide a full induction programme to assist in integration to the organisation. The individual will also be expected to attend training courses and take exams to assist with keeping up the business’ vendor accreditations, • Based at Bytes Software Service head office in Leatherhead. The role is based in Leatherhead but Bytes offer Hybrid working. Occasional out-of-hours work may be required eer - Systems Development #J-18808-Ljbffr