66 Best head of customer service Jobs in Romford (October 2026)

Sales Executive – Tech Tailors Ltd Tech Tailors Ltd is a modern and growing tailoring company combining traditional craftsmanship with technology, innovative materials and contemporary design. We specialise in creating high-quality bespoke and made-to-measure suits while giving our customers a professional and personalised experience. We are looking for a confident, motivated and customer-focused Sales Executive to join our team. The successful candidate will help customers understand our products, guide them through their options and build strong relationships that lead to sales and repeat business. Key Responsibilities • Welcome and engage with customers in a professional and friendly manner., • Understand each customer’s requirements, style preferences and budget., • Explain our bespoke and made-to-measure suit options, fabrics, materials and technology., • Recommend suitable products and solutions based on customer needs., • Manage enquiries from new and existing customers by phone, email, online channels and in person., • Generate new sales opportunities and follow up with potential customers., • Build long-term relationships with clients and encourage repeat business and referrals., • Work towards individual and company sales targets., • Maintain accurate customer and sales information., • Work closely with the tailoring and production team to ensure customers receive an excellent service from initial consultation through to completion. What We Are Looking For We are looking for someone who is confident, enthusiastic and enjoys speaking with people. Previous sales experience is preferred, particularly within fashion, tailoring, luxury retail or customer service, although full training can be provided to the right person. The ideal candidate will have: • Strong communication and interpersonal skills., • A confident and professional manner., • Good sales and negotiation skills., • Excellent customer service skills., • An interest in suits, fashion, tailoring or technology., • The ability to understand different fabrics, materials and product options., • A proactive attitude and willingness to learn., • The ability to work independently and as part of a team., • Good organisation and attention to detail. Why Join Tech Tailors Ltd? This is an opportunity to join an ambitious company that is bringing together traditional tailoring and modern technology. You will have the opportunity to develop your sales skills, learn about bespoke tailoring and innovative materials, and grow with the business as we expand. We are looking for someone who wants to become an important part of the Tech Tailors team and help us deliver an outstanding experience to every customer.

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Home Cleaning services

Full-Time Store Manager – Dessert and Coffee shop We are looking for an experienced, motivated, and hands-on Full-Time Store Manager to lead the day-to-day operations of our busy coffee shop and bakery. This role is ideal for someone with a strong background in Dessert and coffee, bakery, and hospitality management who can take full ownership of the store. You'll be responsible for leading the team, driving business growth, maintaining exceptional customer service, managing stock, and ensuring the store operates efficiently every day. We're looking for someone who doesn't just manage the business—they improve it by identifying opportunities, increasing sales, maintaining high standards, and creating a positive team culture. Key Responsibilities • Take full responsibility for the overall running and performance of the store., • Lead, train, motivate, and manage the team to deliver exceptional customer service., • Recruit, onboard, and develop staff while managing rotas, attendance, and performance., • Ensure the highest standards of coffee preparation, bakery presentation, food quality, cleanliness, and customer experience., • Manage daily operations, ensuring smooth service during busy periods., • Oversee stock control, ordering, supplier relationships, and inventory management while minimising waste., • Monitor sales performance and implement strategies to increase revenue and profitability., • Ensure products are displayed attractively and maintain excellent merchandising standards., • Resolve customer concerns professionally and maintain a welcoming environment., • Ensure full compliance with food hygiene, health & safety, and company procedures., • Manage cash handling, daily reporting, and store administration., • Work with senior management to identify opportunities for growth, improve operational efficiency, and increase customer satisfaction. Essential Requirements • Proven experience managing a coffee shop, café, bakery, or similar hospitality business in UK, • Strong knowledge of speciality coffee, barista operations, and bakery products., • Experience leading, managing, and developing staff in a fast-paced environment., • Excellent leadership, communication, and organisational skills., • Strong understanding of stock control, ordering, and cost management., • Commercial awareness with the ability to drive sales and improve profitability., • Ability to work under pressure while maintaining high standards., • A proactive, hands-on approach with excellent problem-solving skills., • Passion for delivering outstanding customer service and creating a positive workplace culture. Desirable Skills • Barista training or coffee industry experience., • Experience with bakery production or bakery retail operations., • Food Hygiene Level 2 or 3 certification., • Experience using EPOS systems and stock management software. What We Offer • Competitive salary based on experience., • Career progression opportunities within a growing business., • Staff discounts., • Ongoing training and development., • Supportive and friendly working environment. Job Type: Full-Time Salary: Competitive, based on experience.

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House Of Paws (Essex) LTF

Job Title: Lead Groomer Location: Gidea Park Company: House Of Paws Essex Job Type: Full-Time About Us: House Of Paws Essex is a premier dog grooming salon renowned for our exceptional grooming services and dedicated care for our furry clients. With a large and loyal client base, we pride ourselves on providing a welcoming and stress-free environment for pets and their owners. We are looking for a passionate and experienced Head Groomer to join our team and lead our grooming operations to the next level. Responsibilities: • Lead and oversee the daily operations of the grooming team., • Provide high-quality grooming services, including bathing, trimming, styling, and nail clipping., • Ensure the safety and well-being of all pets during their grooming session., • Train and mentor junior groomers and support staff., • Maintain a clean and organised grooming area., • Communicate effectively with clients to understand their grooming needs and provide exceptional customer service., • Stay updated on the latest grooming techniques and trends., • Manage grooming schedules to maximise efficiency and client satisfaction., • Handle any special requests or concerns from clients with professionalism and care. Qualifications: • Must have dog grooming qualifications, • Certification from a recognised grooming school is preferred., • Proven leadership and team management skills., • Excellent knowledge of different breeds and their specific grooming requirements., • Strong attention to detail and a commitment to high-quality standards., • Outstanding communication and customer service skills., • Ability to work in a fast-paced environment and handle multiple tasks efficiently., • Passionate about animal welfare and dedicated to providing top-notch care. Benefits: • Competitive salary and performance-based incentives., • Opportunities for professional development and continuing education., • Friendly and supportive work environment., • Employee discounts on grooming services and products., • Flexible scheduling options. How to Apply: If you are an experienced and dedicated groomer looking to take on a leadership role in a thriving salon, we would love to hear from you! Please submit your resume and a cover letter detailing your experience and why you would be a great fit for the Head Groomer position at House Of Paws. House Of Paws is an equal opportunity employer and encourages candidates of all backgrounds to apply. Join our team at House Of Paws and help us continue to provide the best grooming services to our beloved clients!

QSR Area Manager within Essex Area. The area Manager is responsible for the overall operational, commercial and people performance of the stores within their assigned area. The role is accountable for ensuring stores operate to company standards, achieve financial and KPI targets, maintain full compliance, and deliver a consistently strong customer experience. The area Manager will lead, coach and develop Store Managers and their teams, drive local sales opportunities, support Head Office initiatives, and ensure each store operates efficiently, safely and in line with business objectives. Key Responsibilities Operational Leadership • Oversee the day-to-day performance of all assigned corporate stores., • Ensure stores open and close on time and operate in line with company standards and procedures., • Maintain consistently high standards across food quality, cleanliness, customer service, health and safety, and overall store presentation., • Support stores operationally where required, including during peak periods, manager absence, staffing shortages or other business-critical situations., • Conduct regular store visits and operational reviews, recording findings and actions as required., • Ensure store managers complete all required administration, checks and reporting accurately and on time. Commercial Performance • Take full ownership of store P&L performance, ensuring financial targets are achieved and stores operate in line with business objectives., • Drive store sales, labour efficiency, food cost control and overall profitability across the area., • Review KPI performance regularly and implement clear action plans where standards or targets are not being met., • Analyse store performance data, including sales, labour, food variance, wastage, coupon use, remakes, edited orders and voids, and act on trends promptly., • Review aggregator performance and ensure appropriate analysis and follow-up action is taken to support sales and operational standards., • Work closely with Head Office to support and execute marketing plans, promotions and local sales initiatives across stores., • Contact and engage with local businesses to build sales opportunities, local partnerships and wider brand presence within each store’s trading area. People Management and Development • Lead, coach and support Store Managers to deliver strong operational and commercial results., • Build capable, accountable and engaged store management teams., • Support recruitment activity where required, including advertising, interviewing, onboarding and induction., • Ensure effective training is delivered across stores and that managers and team members are developed in line with business needs., • Promote internal progression and support succession planning across the area., • Act as a mentor and escalation point for Store Managers and provide practical support in resolving day-to-day people challenges., • Work closely with HR where required on investigations, formal meetings, employee relations matters and performance concerns. Compliance and Standards • Ensure all assigned stores remain compliant with legal, regulatory and company requirements., • Manage and complete regulatory compliance applications where required, including business rates, extended hours and pavement licences., • Ensure stores maintain required records, checks and procedures relating to food safety, health and safety, security and operational compliance., • Drive compliance with audit requirements, including OER standards, HACCP, PRP, vehicle checks, accident reporting and any other internal or external compliance obligations., • Ensure working standards are maintained for CCTV, alarms, fire safety systems, uniform, administration and all required operational controls., • Lead and drive the resolution of maintenance issues across stores, ensuring timely action and minimal disruption to operations. Planning and Control • Monitor labour scheduling to ensure stores are appropriately resourced in line with forecasted sales and business needs., • Review rotas, staffing levels and labour usage to identify inefficiencies and improvement opportunities., • Support Store Managers with forecasting, planning and operational organisation to improve consistency and performance., • Monitor food ordering, stock accuracy, food transfers and inventory discipline to support cost control and minimise waste., • Ensure key business priorities, promotional activity and operational requirements are clearly communicated and executed across stores. Store Visits and Oversight The Area Manager is expected to maintain a regular presence across their stores and complete visits which may include: • Operational standards reviews, • Opening and closing checks, • Paperwork and admin reviews, • HACCP and compliance reviews, • Training observations and coaching, • Stock and inventory checks, • Rush period support, • Manager meetings and action planning, • Wellbeing and engagement check-ins All visits, findings and follow-up actions must be recorded in the appropriate company systems. Skills, Knowledge and Experience • Proven experience in a multi-site quick service restaurant and delivery management role., • Extensive knowledge and experience of third party delivery platforms., • Strong understanding of store operations, people management and performance improvement., • Experience managing KPIs, labour, costs and operational compliance., • Ability to lead, coach and influence managers and teams effectively., • Strong organisational skills with the ability to prioritise and manage multiple stores and issues at pace., • Commercially aware, with the ability to identify risks, inefficiencies and growth opportunities., • Confident using systems, reports and data to support decision-making., • Resilient, hands-on and solution-focused, with a willingness to support stores directly when required., • Strong communication skills and the ability to work cross-functionally with Head Office departments. Key Behaviours • Leads by example, • Holds high standards and drives accountability, • Acts with urgency and ownership, • Builds strong relationships with teams and stakeholders, • Supports change positively and drives continuous improvement, • Maintains professionalism, fairness and consistency General This job description sets out the main duties of the role and is not an exhaustive list. The postholder may be required to undertake other duties reasonably consistent with the level and nature of the position.

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