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We are seeking an experienced and passionate Manager to join our team at Millions Lounge and Restaurant in Seven Kings. If you possess a strong background in the hospitality industry and have a flair for creating a warm and inviting lounge atmosphere, we invite you to apply and contribute to our vibrant environment. Job Responsibilities: - Daily operations of the restaurant and shisha lounge, ensuring exceptional service and a welcoming atmosphere for guests. - Oversee waiter and kitchen staff to ensure compliance with food quality, health and safety regulations, and performance standards. - Develop and implement operational policies and procedures to enhance service efficiency. - Monitor inventory levels of food, beverages, and supplies, placing orders as necessary to maintain optimal stock levels. - Plan and coordinate special events, promotions, and themed nights to enhance customer engagement and increase revenue. - Handle inquiries, complaints, and feedback promptly and professionally, ensuring a high level of customer satisfaction. - Conduct staff trainings. Job Requirements: - Proven experience working in shisha lounge and restaurant environment. - Strong leadership and interpersonal skills to effectively motivate and manage a diverse team - Flexible working hours, including evenings and weekends, to meet operational needs. - Strong understanding of food and beverage management, including inventory and cost control. - Exceptional communication skills for effective interaction with staff and customers. Job Details: - Located in Seven Kings - Part time role - Working hours from 16:00 - 00:00 - Salary to be discussed - Immediate Start
1. Provide a personal approach to our customers. 2. Manage all service telephone, email and walk-in enquirers. 3. Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up. 4. Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team. 5. Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work. 6. Conduct telephone activity to maximize workshop hours. 7. To discuss and up-sell additional work to the customer, where appropriate. 8. Create and explain customer invoices in person or over the phone as required. 9. Carry out quality inspections where necessary prior to handover to customer. 10. Benefits include company pension, 28 days annual leave (including bank holidays. 11. Enrollment into the Manufactures programme to gain qualifications in line with the manufacture (Mazda 12. Hours of work Monday to Friday 8am to 6pm and alternate Saturdays 9am to 1pm. 13. Full driving licence required.