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Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Location for this role Hybrid – Manchester / North West Office Locations: Manchester, Liverpool, Leeds, Bolton, Southport, Newcastle, Reading, Birmingham, Northampton, and Cambridge Hybrid working available – with the flexibility to work from home and collaborate in-office when needed. We believe we offer our colleagues the best hybrid and flexible working practices, balancing working from home with time collaborating and socialising with colleagues in our modern offices. Fletchers Group have a fantastic opportunity to join our growing Team. Are you a Compliance leader ready to shape and drive a robust compliance culture within a growing legal services group? Fletchers Solicitors are seeking an experienced Head of Compliance to play a pivotal role in safeguarding our regulatory standards and supporting our ambitious strategic plans. Reporting directly to the Director of Compliance and working closely with our Chief Legal Officer, this is a high-impact leadership position where you will influence business-wide compliance strategy, lead and develop a talented team, and collaborate with senior stakeholders across the organisation. This role offers a unique opportunity to be at the forefront of legal transformation, supporting business growth through mergers & acquisitions, and ensuring our systems, processes and people uphold the highest standards of ethical and regulatory compliance. If you’re a proactive, commercially astute compliance professional with deep regulatory expertise (SRA, FCA, GDPR) and a passion for driving continuous improvement, we’d love to hear from you. Join us in shaping a safe, innovative and compliant future for one of the UK’s leading legal services providers. In Return Fletchers Offers • 35 hours working week, • Bonus scheme (subject to targets being met), • 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment, • Pension scheme with tax-efficient salary sacrifice option, • Life Assurance Policy, • Medicash policy to cover some dental, optical and other medical expenses, • Company sick pay, • Enhanced Maternity, Paternity and IVF schemes, • Flexible, agile working environment with a positive work-life balance, • Varied calendar of funded company social events (check out Fletchers Group on LinkedIn), • Monthly voucher awards for winning nominees, • A genuinely supportive and friendly culture, • Ongoing training and professional development opportunities Main Responsibilities • Strategy & Leadership, • Supporting Executive Leadership Team (ELT) and Senior Leadership Team (SLT) on all legal and compliance matters to ensure delivery of Fletchers’ strategy, • Close collaboration with ELT, Chief Legal Officer (CLO), Director of Compliance, Managing Director of Mergers & Acquisitions (M&A) and other members of ELT and SLT on all legal and compliance aspects of M&A transactions, • Cross-functional support on key projects, especially for the Legal Transformation, Legal Strategy and Legal Operations Teams., • Supporting the CLO/COLP and Director of Compliance with all compliance and regulatory aspects of Fletchers’ strategy to ensure business facilitation is achieved in a safe, compliant way, • Working with Learning & Development Team to provide training on various matters relevant to role, • Working with two other Heads of, • Working at the start of the firm’s processes when dealing with cases, looking at systems and procedures to ensure compliance, • People Management, • Lead the team, managing the team members, • Develop junior support as required, • Coach, develop and support team members, • Technical, • Required level of knowledge and expertise in relevant aspects of compliance and regulation, including SRA and FCA together with ICO matters and relevant legislation including LASPO, etc., • Review and advise upon all aspects of business compliance with GDPR and data privacy law, • Assist in drafting policies, procedure and documents in support of the business compliance with any statutory or regulatory obligations, • Liaise with other business stakeholders in respect of any effects of statutory or regulatory changes to their business areas and, where necessary, assist in change implementation., • Review and report on any statutory or regulatory considerations in planned business changes, • Assist with the implementation of any matters raised by the Risk Team or the ELT Board, • Assist in reporting to the CLO and Risk Team (monthly) in respect of business risks and compliance-based issues, • Assist the legal teams and wider business in managing proactively the wider business risks, • Manage risk relationship with our professional indemnity insurers, and deal with any formal negligence claims, • Assist in dealing with day to day risk matters raised across the business with a view to reducing risk level, • Reporting to the Senior leadership team monthly in respect of day to day risk matters raised in their business area, • Build positive working relationships with all key stakeholders across the business, • To act as a champion for good legal practice, • To deliver key compliance KPIs alongside project specific KPIs Essential Skills And Experience • Comprehensive knowledge & understanding of Compliance Law, • Experience of successfully working and leading in a legal Compliance team, • Excellent interpersonal skills, with the ability to form positive working relationships with a wide variety of team members and to manage the sensitivities of challenging legal practice appropriately where necessary, • Excellent understanding of and the ability to deliver excellent customer service, • Excellent understanding of how to balance compliance with business drivers, • Experience of coaching and supporting team members, • Ability to role model good practice leadership, • Technology literate, with the ability to use technology to enhance legal services, • Strong analytical skills Desirable Skills And Experience • Ideally qualified as a Solicitor or a CILEX Lawyer We reserve the right to close this role before the date specified depending on the calibre and volume of candidates. About Fletchers Group Fletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we’ve evolved into the Fletchers Group, with ambitious plans for continued growth and innovation. We aspire to be the best place to work in the legal sector. Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance. At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles and Partnership. We seek out a broad range of challenging, high-quality legal work, enabling our people to build meaningful and progressive careers. And we don’t just talk about development — we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time. We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance. Join us and be part of a law firm that’s not only growing, but redefining what it means to work in legal services. Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

This is an exciting time to be joining CMS as we continue with our ambitious programme of service modernisation. As Head of Service for Enforcement, you will have a critical role alongside four colleagues in providing strategic leadership with accountability for all aspects of service delivery, people plans and embedding significant change including digitalisation and demand deduction. The successful candidate will be responsible for the following key tasks: • Providing inspirational and resourceful leadership to a large team of up to 1,000 colleagues, across several locations through direct line management of Senior Operational Leaders (Grade 7s), in a complex, fast paced operational environment to deliver a quality service. This will include workforce planning, resource deployment, capability plans and all aspects of performance management to meet service level requirements., • Leading through a period of accelerated change for the organisation and have an influential role in shaping the strategic direction, communicated to colleagues through our CMS Story enabling a digital transformation programme that delivers increased efficiency and service improvements and supporting the design and implementation of a new operating model aligning CMS with the DWP 2030 Strategy ambitions., • Demonstrating visible leadership through a commitment to people engagement and driving cultural change by empowering others to develop, you will be expected to continue establishing a culture of continuous improvement through remote line management across multiple sites., • As this role covers various locations across the UK, you will be expected to commit to frequent travel and overnight stays., • Lead accountability for the Enforcement service line with an expectation that in time you will be able to use this when responding to questions from ministers, parliament, Freedom of Information requests, external stakeholders and customer representation groups. The role includes managed outsourced partnerships with external suppliers. You will also have responsibility for the Financial Investigations Unit, CMSs first line of defence against mis-representation of income and fraud. You will set expectations and role model best practice cutting across the Operational Delivery, Debt and Counter-Fraud professions., • You will report to the Deputy Director and form part of their Senior Leadership Team. You will also be part of the wider CMS Operational Leadership Team (G6+) with regular interaction with your Head of Service counterparts, Deputy Directors, Director, Minister and business partners including Policy, Service Delivery Optimisation, Digital and Human Resource.Person specification Your personal statement will be assessed against the following essential criteria. Please ensure you providespecific, evidence-based examplesthat clearly demonstrate how you meet each one. Candidates should be able to demonstrate: • Inspirational and resourceful leadership with a proven track record of leading large multi-site teams with over 150+ colleagues in a service centre (multi-channel) environment, making a strong personal impact, demonstrating resilience to deliver against key performance measures, timeously and accurately driving excellent customer service (Lead Criteria)., • Ability to identify, interpret and analyse Management Information (MI), and other data to identify variation, risks and address performance concern and drive improvement., • Excellent communication skills with proven experience and ability to influence and motivate people at all levels and communicate to high standard with ministers, senior leaders and colleagues., • Confidence managing a wide variety of stakeholder relationships including with ministers, senior leaders, colleagues, trade union, policy, digital, human resources and external customer representation groups to enable successful outcomes., • Ability to understand and lead transformational change including channel shift, moving demand into digital services, driving faster and better enforcement outcomes for customers. Inspiring and obtaining commitment from colleagues by encouraging discussion, innovation, and ideas in support of CMS priorities and DWP 2030 strategy., • Experience of leading on the operational delivery of legal enforcement processes including engagement with courts, debt enforcement agents, financial and fraud related investigations.Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Managing a Quality Service, • Changing and Improving, • Making Effective Decisions Benefits Alongside your salary of 75,026, Department for Work and Pensions contributes 21,735 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. New entrants are expected to join on the minimum of the pay band. Working for DWP will include benefits such as learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity. Annual Leave 23 days annual leave rising with service to 30 days, plus public holidays. Flexi Time Access to flexible working hours scheme will be available. Hybrid Working This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Working Hours The Departments contracted working hours are: • Monday to Friday:07:45 to 20:00, • Forfull-time employees, this is37 net hours per week(equivalent to42 gross hours, including meal breaks). See the Candidate Pack for more of the benefits available to as a Civil Servant. Things you need to know Eligibility Visa Sponsorship For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Location Applicants should only apply for roles where theycan reasonably commute to and from their selected home office location daily. Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from November 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. As part of the application process, you will be asked to submit a CV and 1250-word Personal Statement. Important Information Regarding Anonymisation When completing your application form, CV and personal statement you must remove any personal details that could be used to identify you. This includes name and contact details which might usually appear on a CV or personal statement. Failure to do so will result in your application being withdrawn. Personal Statement Write an evidence-based statement demonstrating your suitability for the role, reflecting on the essential criteriaoutlined in the Job Description. Your evidence-based statement should be no longer than 1250 words. Avoid generalised claims focus instead on specific examples that highlight your achievements. For each example, explain the context, the challenges you faced, the actions you took, and the outcomes you achieved. Sift The sift panel will assess your evidence-based statement to evaluate your experience, skills, and knowledge against the essential criteria outlined in the job advert. To progress to the next stage of the application process, you must provide clear and sufficient evidence demonstrating how you meet these criteria. If we receive a high volume of applications, an initial sift may be conducted using the lead criterion: Inspirational and resourceful leadership with a proven track record of leading large multi-site teams with over 150+ colleagues in a service centre (multi-channel) environment, making a strong personal impact, demonstrating resilience to deliver against key performance measures, timeously and accurately driving excellent customer service. CV Your CV is for reference/context only and is not scored, put the main content of your evidence and skills in your personal statement. Interview The interview will assess yourbehaviours and strengths. For the purposes of the selection process, the Lead Behaviour will be Leadership. As part of the interview process, you will be asked to deliver a 5-minute presentation. To allow time for preparation, the presentation topic will be provided in advance of your interview. Your interview will be conducted by video (MS Teams). See the Personal Statement Guidance and Candidate Pack attachments for full details of the application and selection process. Approximate campaign timeline: Sift Period: w/c 5th January 2026 Interviews: w/c 26th January 2026 Sometimes we might decide to invite all candidates straight to interview without assessing the written application evidence, therefore sift and interview dates are subject to change. Provisional Offer of Employment If you receive a provisional offer of employment, please note that the pre-employment checking process can take up to8 weeksfor external candidates. (Refer to the candidate pack for details regarding the required documentation.) In some cases, aconditional offermay be made. This means you could begin your role before all checks are completed. However, if any of the outstanding checks are unsuccessful, your employment may be terminated. Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub . Reserve List A reserve list may be held for a period of 3 months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note: • If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health). If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI) The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: • Presenting the work, ideas and experience of others as your own Disclosure and Barring Service and Internal Fraud Database Checks In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department, a criminal record check will be carried out. Important New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. 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Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Simon Foster Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. 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• Competitive Salary, • 22.5 hours per week, • Based on site at our Liverpool Head Office Employee benefits: • Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements., • Contributable company pension scheme, • 10% store discount at all our retail stores, • Death in Service Benefit, • Long service recognition scheme MyHB colleague benefits platform with access to: • Discounts UK wide on retail, leisure, hospitality venues, • Employee Assistance Programme with 24/7 confidential counselling and advice line, • Low-cost voluntary insured health cash plans and cancer cover Job Introduction We are looking for a Designer to join our Graphics team based at our Liverpool Head Office. In this role, you will develop designs and/or artwork for a specific category, ensuring they are on trend, visually appealing to our customers, and compliant with regulatory, licensing, and branding guidelines. Job Overview • Handle a range of design requests for the category and ensure all design and artwork is delivered on time to suppliers, signed off, and compliant with correct design and product standards (critical path)., • Develop sample artwork and prototypes for products and/or product packaging ready for review and sign-off., • Develop and finalise artwork ready for production based on style guides, regulatory, and branding guidelines., • Collaborate with product approval specialists, suppliers, and buyers to resolve design and packaging issues., • Oversee the transition of final designs and/or artwork into production with our suppliers., • Regularly review individual performance objectives and KPIs with your line manager and act on development areas., • Conduct market research through competitive shopping, store visits, trade show attendance, and consumer trend analysis to develop style guides and support category planning., • Stay updated on changes in product and packaging regulations to ensure compliance., • Recommend and support process improvements across the Graphics function., • Coach and support Junior Designers within the team and across the Graphics function., • Work closely with the Design team for the category, category buying team, Product Approval Specialists, the wider Safety & Compliance team, and third-party suppliers. Minimum Criteria To Apply • Degree in design or equivalent experience., • Experience of using Adobe Suite., • Experience of working in a retail product design team, • Demonstrated creative skills., • Customer-focused and commercially astute., • Strong problem-solving skills., • Effective communication skills., • Ability to manage stakeholders and work with cross-functional teams., • Strong organisational and prioritisation skills.

• Competitive Salary, • Based in Liverpool Head Office, with the occasional requirement to visit stores, trade fairs and suppliers, • 37.50 hours per week Employee Benefits • Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements., • Contributable company pension scheme, • 10% store discount at all our retail stores, • Death in Service Benefit, • Long service recognition scheme MyHB colleague benefits platform with access to: • Discounts UK wide on retail, leisure, hospitality venues, • Employee Assistance Programme with 24/7 confidential counselling and advice line, • Low-cost voluntary insured health cash plans and cancer cover Job Introduction We’re looking for an experienced Senior Buyer to join our Toys Category team. This is an exciting opportunity for a commercially minded individual to take ownership of their ranges, making sure our products offer great value, choice, and availability for our customers. You’ll play a key role in shaping ranges that reflect sales performance, market trends, and customer needs, while ensuring product quality, compliance, and price meet our high standards. As a Senior Buyer, you will be responsible for developing and delivering product ranges – including licensed and seasonal lines – from concept through to launch. You’ll source, review, and negotiate with suppliers to secure the best products at the right price, while driving innovation and promotional opportunities. This role reports into a Category Manager and supports the overall delivery of the category plan, while taking day-to-day responsibility for supplier management, category performance, and resolving operational challenges. Job Overview • Developing ranges based on customer insight, sales data, and market trends., • Carrying out supplier reviews, negotiating new opportunities, and introducing fresh promotional ideas., • Managing the end-to-end product development cycle – from sample reviews through to store placement., • Setting objectives, coaching, and supporting the development of a trainee or junior buyer., • Managing supplier performance against agreed KPIs and ensuring stock availability through accurate forecasting., • Creating and implementing in-store and online promotions, including visual merchandising guides., • Keeping up to date with competitor activity, attending trade shows, and using market research to inform buying decisions., • Working closely with cross-functional teams including Logistics, Retail Operations, Product Safety, Graphics, and Finance. Minimum Criteria To Apply • Extensive experience in retail buying and merchandising within an FMCG retail environment., • A recognised qualification in retail buying and/or general merchandising, degree equivalent, or significant relevant experience., • Strong negotiation skills with the ability to influence and build relationships., • A proven commercial mindset and strong customer focus., • Experience working effectively with cross-functional teams., • The ability to drive continuous improvement, manage supplier performance, and develop talent within your team., • A proactive, results-driven approach with excellent organisational skills.

Head of Delivery (SPM Wirral District) Office base Prenton – with hybrid working model £69,200 - £86,500 + annual bonus (up to 20%), car allowance + family health cover Full time / Permanent Closing Date: 16th January 2026 Help us shape the future of energy! At SP Energy Networks (SPEN), we’re driving the transition to Net Zero and building the networks of the future. Our mission is to deliver safe, secure, and sustainable electricity to the communities we serve, while embracing innovation and technology to meet changing demands. This role sits within SP Manweb (SPM), which covers Merseyside, Cheshire, North Wales, and parts of Shropshire. As part of this business, you’ll play a critical role in delivering safe and reliable electricity to hundreds of thousands of customers while supporting our £3.3 billion RIIO-ED2 Business Plan to prepare the UK for an electric future. As Head of Delivery (SPM Wirral District), you’ll lead a multi-disciplined team and ensure the safe and efficient delivery of connections projects across the Wirral district. What You’ll Be Doing This is a leadership role with real impact. You’ll: • Lead and inspire a team to deliver business outputs, ensuring each individual’s potential is fully developed., • Analyse business performance to ensure compliance with costs and output deliverables, identifying opportunities for improvement., • Implement robust stakeholder and customer interfaces, ensuring effective communication of short, medium, and long-term plans that affect local communities., • Deliver short-term (6–12 weeks) and medium-term (3–12 months) plans aligned with district objectives, minimising outages and maintaining network security., • Ensure compliance with SPEN processes and procedures in line with regulatory and licence obligations., • Collaborate with other District management teams to achieve wider SPEN Licence objectives., • Drive performance against key targets, including:, • Customer Minutes Lost, • Customer Interruptions, • Broad Measure of Customer Satisfaction, • Guaranteed Standards, • Time to Connect and other incentive mechanisms, • Promote exemplary health and safety culture, ensuring safe and efficient delivery of all works., • Manage depot activities and responsibilities to ensure effective local operations., • Deliver outputs, optimising system performance and customer service incentives while meeting financial and regulatory objectives. What You’ll Bring • Expert knowledge of construction and maintenance standards within a regulated environment., • Strong commercial awareness and experience managing contracts and SLAs., • Proven leadership skills with the ability to motivate, coach, and develop teams., • Project/programme management experience and a track record of delivering complex initiatives., • Excellent communication skills and the ability to manage competing priorities effectively., • Technical and operational experience in a relevant engineering leadership role within utilities. Essential Criteria • Degree in a relevant engineering discipline or equivalent experience., • Demonstrable experience in managing both minor and major projects, • Operational experience on electrical networks up to 33kV (advantageous)., • Full UK driving licence. What’s In It For You As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s Why Our Benefits Include • 36 days annual leave, • Holiday purchase – perfect your work/life balance with extra annual leave, • Share Incentive Plan and Sharesave Scheme, • Payroll giving and charity matched funding, • Technology Vouchers – save more and spread the cost of your technology purposes, • Count us in – pledge to reduce carbon emissions and help fight climate change, • Electric Vehicle Schemes – to help you transition to green/clean driving, • Cycle to Work scheme and public transport season ticket loans, • Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments, • Life Assurance (4x salary), • Access to ‘nudge’ financial wellbeing support, • Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more Why SP Energy Networks SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to . Mobility Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements. IMPORTANT Advert will close at 23:59 GMT the day before Job Posting End Date below January-16-2026

Are you an experienced operational leader with a history of taking full ownership of the customer journey in a growing, highly regulated, products business? This is your opportunity to shape the future of a customer contact centre and deliver measurable improvements to customer experience and operat

As our Head of Commercial, you will be an astute business professional, someone who account manages, networks, and grows relationships. Based in the Northwest, but travelling throughout the UK, you'll be well versed in partnering with and selling technical components and solutions to OEMs. BASIC SALARY: £55,000 - £65,000 BENEFITS: · Bonus · £6,000 Car Allowance · 5% Pension · Private Healthcare · 20 Days Holiday (increases one day per years' service up to 30 days) · 4 Day Week ; Mon to Thurs LOCATION: Warrington - this is an office based role unless you are out on client visits. Therefore, you could be based in Liverpool, Manchester, Crewe, Preston, Stockport, Bolton, Wigan or Chester. Why read on? You'll be joining a senior leadership team made up of the Managing Director, Operations Director, Finance Director, Quality Manager and Technical Manager. Following a restructure, you'll be instrumental in and empowered to move the business forward in its next phase of growth, with the opportunity to grow in the role further. JOB DESCRIPTION: Commercial Manager, Head of Sales, Sales Manager - Industrial / Contract Electronics Manufacturing Reporting to the Managing Director, as our Commercial Manager, you'll take the overall responsibility for the commercial side of the business, working closely with your team of 2-3. Through proactive engagement you'll ensure we are seen as 'trusted partners' by our clients, and have a clear understanding of the business potential within each of them. KEY RESPONSIBILTIES: Commercial Manager, Head of Sales, Sales Manager - Industrial / Contract Electronics Manufacturing · Alongside the Managing Director, create and then implement a 2-3 year sales strategy to achieve the organisational goal to £8-8.5million (10%+ year on year growth based on current turnover). · Working with and developing the team of Internal Engineers and Sales administration (2/3). There is a good mix of experience, however, they do need challenging, mentoring, and supporting. · Maintain and grow key accounts (c30 accounts spending £5.2million). · Identifying and targeting new OEMs in sectors where we have a story to tell and sell. · Along with production, operations and design teams, create a compelling message to ensure clients are fully aware of our capabilities and we stay at the forefront of their minds and aligned with their requirements. · Marketing - develop and implement a cohesive, fit for purpose marketing plan. · Identifying key decision makers and influences in target clients. These are typically Procurement, Production, Operations, Engineering Directors or Senior Engineers who are the key influencers and are often the first point of contact. PERSON SPECIFICATION: Commercial Manager, Head of Sales, Sales Manager - Industrial / Contract Electronics Manufacturing Ultimately as our Commercial Manager, you'll be a people manager, someone who can clearly demonstrate how you have developed and grown individuals in the past and juggled the task of direct client management and generating new business. Most likely you will have: · A proven track record of commercial success within a sales leadership role ideally from a CEM environment, although we would encourage applications from other outsourced contract manufacturing, industrial components or possibly other technical sales. · You'll have the experience, gravitas, and presence to drive a sales strategy with a consultative, partnering approach. · Managed a sales budget of £5-£10million · Personally managed multimillion industrial OEM relationships. · Comfortable in a technical environment, where you solved customer application issues/challenges and offer genuine solutions. THE COMPANY: As an established business (of nearly 30 years), we have consistently developed through performance, organic growth, and acquisition of new clients. We have become the 'go to' partner for a diverse range of industries such as avionics, automotive subsystems, distributed data acquisition, medical robotics and scientific instrumentation to name a few. With enviable manufacturing and production capabilities in the UK, we are able to meet the design, production and prototyping needs of an ever-growing technically demanding customer base. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MH18320, Wallace HInd Selection TPBN1_UKTJ