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Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!
We are currently recruiting for an IT Systems Team Leader on behalf of our public sector client based in East London. The successful applicant will have 4 years' experience as a technical team leader ...
As the Team Leader, you'll oversee a dedicated group of officers who are the first point of contact for individuals facing homelessness or housing threats. Your mission? To ensure top-notch customer ...
Data Centre Shift Leader (Romford) As a Data Centre Shift Leader, you will play a pivotal role in ensuring the smooth operation of our state-of-the-art data centre. Your primary responsibility will ...
Phase Leader KS1 required Ark Franklin Primary Academy September 2024 Paid to scale, TLR available The Supply Register is currently working in partnership with Ark Franklin Primary Academy to find a ...
Seven Resourcing are looking Contact Centre Team Leader to work in Westminster. This position is initially for a period of 6 months and is paying between £21.94ph PAYE or £27.49ph Umbrella. This ...
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As a team leader you'll coach, motivate, and assist a team to deliver a high standard service tailored to individual customers and stakeholders. You'll oversee reports, completion of repairs and ...
Are you a naturally empathetic, caring and compassionate Team Leader in the UK with experience of caring for people with learning disabilities? Do you want a fulfilling career, where you can make a ...
Mechanical Shift Leader - £49,000-£52,000 - Mayfair I am currently looking to speak to Mechanical Shift Leader for a corporate office building based in Mayfair. The need is for a Mechanical Shift ...
Business Admin Team Leader London - Office Based Salary NegotiableA fantastic, leading Top 100 National firm, known to us as a client for many years are keen to add an experienced Business Admin Team ...
Come and join our One Great Team here at Haven as a Pool Shift Leader!As part of our Activities and Leisure Team you will... - Lead & coach the team on shift to ensure all areas of responsibility are ...
School Business Leader | Southwark £78,000, School Business Leader, Southwark. Are you an experienced School Business Leader seeking a new and exciting role? If so, Ribbons & Reeves is partnering ...
Mechanical Shift Leader - FM Service Provider - 4ON 4OFF (Days only) - Corporate Office Space - London - Up to £50,000 + OT Are you a Shift Leader looking for a new challenge? Are you a Shift ...
Maintenance Team Leader Salary: £50,000 - £53,000 Shift: Mon - Fri Days! Location: Dartford, Kent I'm currently recruiting for a Maintenance Team Leader position at a heavy industrial manufacturing ...
Care Team Leader Service Name: St Audreys Care Home Location: Hatfield, Hertfordshire Salary: £12.28 PH Hours: Various Hours available Do you want to make a positive difference to people's lives ...
The Role: Engineering Team Leader Sector: Engineering / High End Residential Location: Central London Salary: Up to £38,000 pa DOE What you need and what you will do: We are looking for an ...
Are you an effective and professional leader with strong written and verbal communication skills? The Role: Our client, a Top-75 Law Firm, are looking for a Team Leader to join their London team
Acer Recruitment are seeking an experienced Room Leader or a Level 3 looking for their next role for their fabulous client in Wandsworth. Hours You must be able to work 4 days (37.5 hours) or 5 days ...
A brilliant opportunity for a Shift Leader to join a well renowned FM service provider on a prestigious commercial site near King's Cross, London. This is a high profile contract, in which you will ...
NURSERY ROOM LEADER | PERMANENT | EAST LONDON Remedy are recruiting for a passionate and dedicated Room Leader for our nurseries in East london NURSERY ROOM LEADER - What we are looking for ...
The Just Recruitment Group Ltd is currently recruiting for a Component Application Leader for a manufacturer based in Gillingham, Kent. Would suit applications from qualified candidates that offer ...
Clinical Prison Team Leader - Primary Care - Band 6 Trust Location: Central North West LondonPrison Sites - Surrey, Kent, Milton Keynes and Buckinghamshire Pay Rates: From £19.10 - £30.56 +Holiday ...
As Care and Support Team Leader, your role will be to provide a responsive, respectful, reliable, and resourceful care and support service to vulnerable older people within an extra care service