Are you a business? Hire head of customer experience candidates in Ilford
Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!
Head of Customer Resolutions, Training and Technical Services Location: Croydon office location ... They are looking for an individual that has senior level experience of defined benefit (DB ...
With strong experience of CRM , change management , change request , implementation of chnage. The Head of Sales Operations / CRM Manager with be responsible for the CRM change management process ...
Head of Customer Experience (CX) with UX Responsibilities Client: Financial services Type of role: Permanent Location: London - Hybrid Salary: up to £200k total comp Position Summary Reporting to ...
Dynamic and experienced Customer Services leader required with great people performance and budget management skills. Experience of digital transformation projects essential. Public or third sector ...
Head of Reward & Recognition Location: Docklands Campus Salary: Starting from £70,913 per annum ... customer needs. * Bring thought leadership, knowledge, experience, and innovation in all areas of ...
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... experience of working across all aspects of income generation (including statutory, trusts ... CSR/social value plays in the marketing strategy of major brands/corporations - Excellent ...
We are creating a new position of Head of Customer Service to help us measure and continually improve our customer experience. The position reports to the Group Service Director. As our organisation ...
Skills & Experience Required: * Degree-level education or equivalent experience * A minimum of 5 ... Improving the gross to net position for customers, partners, and shareholders * Leading the in ...
This is a permanent post to start in September 2024 and would suit either an experienced Head of ... We pride ourselves on our high levels of customer service and professional development that we ...
... customer service management, and IT services development. You will work closely with a global team ... You will have previous experience as a Head of Service Delivery or Service Delivery Manager ...
Are you experienced managing and leading a team? * Would you be confident ensuring the home is ... Desirable Customer- and Communities- focussed * Personal integrity * Drive and self-motivation ...
HEAD OF ANALYTICS - CHARITY SECTOR UP TO £70,000-80,000 + BENEFITS LONDON The role as a Head of ... Experience leading a team across customer or marketing analytics * Shown experience visualising ...
Head of Member Relations Salary: £59,588 (London) / £55,890 (National) per annum Hours: Full time ... experience of establishing and maintaining relationships with senior customers and stakeholders ...
... Head of Customer Service & Business Improvement. The main purpose of the role is to manage ... Develop and promote a culture of continuous improvement focusing on improving customer experience
We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank ... UK, SWIFT and LINK), Outsourcing regulations (SS2/21) and Operational Resilience • Experience of ...
... customer centric investment in Experience design. Client Details Retail bank in London who are ... Head of Design Operations Description Experience design is one of the few teams whose work is ...
Head of Customer Services @ Rewards Platform / Health Tech / App Company I'm working a super ... Experience working with technology based or App businesses * Passion to Health and Wellbeing
Head of E-commerce | Multi Channel Retailer | Competitive Salary | Hybrid Working Zachary Daniels ... Drive optimisation of customer experience on site through best-in-class merchandising, E2E campaign ...
Head of IT Hybrid working offered, offices Greater London Salary up to £120k pa Excellent range of ... external customers, with a focus on user experience and satisfaction. * Proficiency in managing ...
Consultation with stakeholders to deliver services to meet customers needs and ensure compliance ... You will possess extensive knowledge and experience of tendering, contact administration and ...
... Head of Technical SEO to the team on a full time basis. The role can also be hybrid/remote if ... As part of the agencies Digital Experience division - which also includes web development, CRM, ...
Head of Finance and Resources (Interim) We are partnered with a Charity to recruit an Interim Head ... Experience of working with a mainstream CRM system (preferably Dynamics) Desirable Criteria
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