Floor Manager

Management

3 days ago190 views

Job Title: Floor Manager within Commercial Services (Food & Beverage Operations)
Salary: £35,000/year
Job Type: Full-time
Benefits: Company pension

Key Responsibilities:
  • Deputise for the Assistant Food Services Manager when needed.
  • Lead, supervise, and train the team for Club or Event Operations.
  • Ensure compliance with COSSH regulations and HR procedures, including training and payroll.
  • Handle financial auditing, banking, POS operations, stock control, and reconciliation.
  • Assist in fire safety and building evacuation procedures.
  • Support in achieving sales income and managing operational budgets.
  • Deliver exceptional customer service, handling reservations, guest inquiries, and complaints.
  • Maximise staff performance through training, motivation, and feedback.
  • Ensure health & safety compliance.

Key Competencies:
  • Customer-focused, detail-oriented, and proactive.
  • Strong leadership, supervisory, and communication skills.
  • Experience in staff recruitment, training, and rota planning.
  • Proficiency in Microsoft and industry-recognized PMS systems.
  • Excellent presentation and customer service skills.

Objectives:
  • Assist in meeting business targets and ensuring operational procedures are followed.
  • Provide managerial support to the front-of-house team.
  • Handle customer inquiries, complaints, and administrative duties.
  • Ensure health and safety procedures are followed.
  • Person Specification:
  • Proven leadership and supervisory experience.
  • Strong communication skills (written and verbal).
  • High standards of personal presentation and professionalism.
  • Recent experience in reservations, staff training, and operations.
  • Experience
    Not required
  • Employment
    Full-time
  • Salary
    £35,000 yearly
  • Benefits
    Company pension
  • Starting time
    Immediate start!

pin iconEmbankment Place, WC2N 6NS, London

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Supervisor ManagerLondon

Restaurant, Pub • 11-50 Employees

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Anda ChiritaActive 13 hours ago

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