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Hotel Receptionist - The Lodge Hotel

Office & Admin

3 days ago219 views

We are looking for a Front office agent to serve as our guest first point of contact and manage all aspects of their accommodation.
Hotel Front desk responsibility include( not limited to) register guests, managing reservations and providing information about rooms, rates and amenities as well as covering nights shifts also.
if you have a passion for hotel industry, deliver exceptional customer service, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities:
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Requirements:
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
You must have the right to work and live in the UK (work visa, pre-settled or settled status)
Benefits:
Competitive salary
28 days holiday /annum
Free parking
Food and Beverage discounts
Meals on duty
Uniform care

  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    7am to 15.30 or 14.30 to 23.00
  • Salary
    £12.5 – £13 hourly
  • Starting time
    Immediate start!

pin icon52-54 Upper Richmond Road, SW15 2RN, London

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ReceptionistLondon

Lodging • 11-50 Employees

Hiring on JOB TODAY since September, 2025

The Lodge Hotel, Putney – a 90 bedrooms gorgeously designed boutique hotel with a focus on exceptional service, offering unrivalled value.

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Ramona C. avatar icon
Ramona C.Active 2 days ago
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