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Housing Disrepair Claims Handler / Call Handler - Support for Tenants | Free Housing Advice & Repair Claims

Office & Admin

2 hours ago101 views

About Support for Tenants
Support for Tenants is an FCA-regulated housing disrepair claims management company. We support tenants living in unsafe or unhealthy homes, helping them progress housing disrepair cases involving issues such as damp and mould, leaks, heating failures, structural defects, and infestations.


We work closely with solicitors, housing providers, and inspection teams to support tenants through the claims process.
The Role


We are looking for a Housing Disrepair Claims Handler / Call Handler to join our team. This is a junior / entry-level role, ideal for someone with strong communication and admin skills who is comfortable handling phone calls and supporting housing disrepair cases.


You will be one of the first points of contact for tenants and will assist with basic case handling and administration.


Key Responsibilities

  • Handling inbound and outbound calls with tenants
  • Gathering initial information about housing disrepair issues
  • Logging case details accurately on internal systems
  • Requesting documents, photos, and evidence from tenants
  • Supporting case file preparation and organisation
  • Liaising with internal case handlers and solicitors
  • Providing clear, empathetic updates to tenants
  • Ensuring information is recorded accurately and compliantly

About You
Essential:

  • Confident phone manner and good communication skills
  • Basic administration and computer skills
  • Ability to follow processes and handle sensitive conversations
  • Good attention to detail

Desirable (not essential):

  • Experience in call handling, customer service, claims, or housing
  • Familiarity with housing, legal, or support-based environments
    Full training will be provided.

Why Join Us

  • Entry-level role with training provided
  • Meaningful work supporting tenants in unsafe housing
  • Friendly and supportive team
  • Opportunity to progress into senior case handling roles
  • Flexible working options over time
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Part-time
  • Schedule
    9AM - 6PM
  • Salary
    £11.5 – £12.5 hourly
  • Benefits
    Extra compensation Commission: £X per accepted case
  • Starting time
    Immediate start!

pin icon124 City Road, EC1V 2NX, London

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Claims AdministratorLondon

Legal services / Claims management • 1-10 Employees

Hiring on JOB TODAY since February, 2026

Support for Tenants is a housing disrepair claims management company that helps tenants dealing with issues such as damp, mould, leaks, and heating problems. We speak directly with tenants, gather information, and support cases through to r

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Muhammed K. avatar icon
Muhammed K.Active 54 minutes ago
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