Gillingham
Job Description ???? Who We Are Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event-led 4-star property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we’re at the heart of high-energy hospitality—and we’re looking for a hands-on leader who thrives in a busy and dynamic environment.. General Manager – Mercure Dartford Brands Hatch Hotel & Spa Location: Kent Role Overview We are seeking a visionary and Commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination. Key Responsibilities - Oversee daily operations across all departments - Ensure the property is maintained to the highest standards in line with our 4-star positioning - Implement and monitor service protocols that consistently exceed guest expectations - Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner - Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue Commercial Experience - Lead budgeting, forecasting, and cost control to maximise profitability - Analyse performance metrics and implement strategies to improve R E V P A R, A D R, and occupancy - Partner with Sales & revenue functions to promote the hotel, Leisure club, M& E, across leisure, corporate, and event segments - Build strong relationships with local businesses, B I D’s, suppliers, and community stakeholders People Leadership - Recruit, train, and inspire a high-performing team with a culture of accountability - Conduct weekly H O D meetings to align departmental K P I’s Skills & Experience - Proven success as a General Manager or senior leader in a 4 property - Strong financial acumen with expertise in budgeting, forecasting, and P& L management - Exceptional leadership, communication, and interpersonal skills - Ability to balance strategic vision with hands-on operational oversight Qualifications & Experinece - Degree in Hospitality Management, Business Administration preferred - Certifications in Revenue Management) - 3 Years minimum experience as G M in similar size property Benefits: - Competitive salary with performance-based incentives - Opportunity to lead a landmark property and spa facilities - Supportive ownership and autonomy to shape the guest journey - Be part of Accor – a global hospitality leader with over 5,000 properties worldwide - Discounted room rates for you and your loved ones at Accor hotels worldwide - Company pension scheme - 28 days holiday (increasing to 33 with service) - Free on-site parking and meals during shifts - Career development opportunities within Accor and the Hotel group including Marriott, I H G and Best Western Hotels. How to Apply If you are ready to take the next step in your revenue career and join a company that values innovation, performance, and people—please submit your C V and cover letter online. Pando Logic. Keywords: General Manager, Location: Dartford, E N G - D A1 1 L A