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About the role Farnborough Airport Limited is looking to recruit an Airport Operations Officer to work as part of the larger Operations function. Within this role you will work as part of a team to: • Ensure prompt and accurate responses to all handling requests., • Coordinate the daily movement schedule for the airport, to ensure optimum use of the operational day while remaining within regulative constraints., • Ensure relevant regulations are followed and upheld at all times., • Apply a strong attention to detail in sorting, collating, and transferring information into the FBO’s computer system., • Review any requirements and requests from Operators / Crews and action accordingly., • Communicate with incoming and outgoing aircraft and provide all services promptly as requested., • Provide a safe, fast, and efficient handling of all aircraft movements through the airport., • Execute clients’ requests including third-party bookings with great attention to detail and without delay (hotel, catering, transport etc.)., • Liaise with all Operators to deliver the highest standards of personalised service without delay to passengers., • Communicate effectively with internal and external stakeholders on relevant flight requests., • Act as the first point of contact for the Crew, representing the airports high standards at all times., • Maintain a high level of professional services and attention to detail in all tasks., • Consistently demonstrate and encourage others to adhere to the company values of Proud, Passionate, Ambition and Together in your day-to-day role., • Contribute to the Company’s aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible., • Demonstrate engagement with and adherence to the Company’s policies, procedures, guidelines, and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to:, • Health & Safety, Occupational Health & Safety, Compliance and Environmental standards / legislation., • Aerodrome license and CAA standards., • Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies., • Support the team with adhoc activities/tasks as reasonably requested. About you Essential • Evidence of right to work in the UK., • Full 5-year employment/educational history required (with no unaccounted-for gaps)., • Must be able to obtain a clear Criminal Record Check (CRC) certificate to the required security clearance level for this role., • Strong administration and organisational skills., • High attention to detail and level of accuracy., • Excellent written and oral communication skills., • Customer focus., • Ability to work shifts, including weekends., • An interest in aviation., • Proficient in the use of Microsoft Office., • Must be able to work as part of a team., • Able to deal with unexpected situations in a calm and logical way., • Multitasker – able to effectively prioritise work to balance multiple tasks in a fast-paced environment., • Proactive – shows initiative and thinks ahead to take action. Desirable • Previous experience in a similar Aviation, Operational or Customer Service role. What we can offer you • Competitive salary, • 25 days holiday per annum (pro-rata), plus statutory public holidays, • Workplace pension scheme with enhanced employer contributions, • Life assurance, • Access to medical plan including a range of private treatments (after probation period), • Company sick pay scheme, • Electric vehicle scheme (after 9 months of employment), • Sustainable travel scheme, • Annual complimentary bike maintenance, • Free onsite parking, • Cycle to work scheme, • Access to an Employee Assistance programme and helpline, • Discount on accommodation at affiliated hotel, • Discount on food/beverage at affiliated pub, • You will also get all kinds of other great perks, like social events and special employee offers

What we are looking for: Farnborough Airport Limited is looking to recruit a proactive Ground Handler to join the wider Ground Handling team in offering a bespoke handling service to our customers. Role Responsibilities: Within this role, you will work as part of a team to provide a first-class service to passengers and crew. Key responsibilities include: • Providing an efficient marshalling service to arriving aircraft., • Performing aircraft pushback and towing including manoeuvring aircraft into and out of hangars., • Undertaking a variety of manual handling activities including lifting and manoeuvring heavy objects and equipment in accordance with the safe principles of manual handling., • Carrying out aircraft refuelling and aviation fuel quality control activities., • Safely and efficiently servicing aircraft toilets and water supplies., • Performing baggage handling, ensuring the safe loading, and unloading of customer luggage which may include large and oversized items., • Carrying out aircraft de-icing (including working at heights) and de-icing quality control activities., • Assisting where needed in conditions of adverse weather and during emergency responses., • Providing special assistance to passengers and live animals., • Providing support and assistance to crew and our Customer Services team where reasonably required., • Clearly and concisely communicating through radio and telecommunication systems, computer devices and electronic reporting systems., • Carrying out pre-use equipment inspections., • Cleaning, inspecting, refuelling and assisting in the maintenance of Ground Service Equipment (GSE)., • Staying up to date with and completing role related or company-wide theoretical and practical training., • Consistently demonstrate and encourage others to adhere to the company values of Proud, Passionate, Ambition and Together., • Contribute to the Company’s aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible., • Demonstrate engagement with and adherence to the Company’s policies, procedures, guidelines, wellbeing initiatives and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to:, • Health & Safety, Occupational Health & Safety, Compliance and Environmental standards / legislation., • Aerodrome license and CAA standards., • Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies., • Support the team with adhoc activities/tasks as reasonably requested. About you: Skills, Qualifications and Experience Essential • Evidence of Right to Work in the UK., • Full 5-year employment/educational history required (with no unaccounted-for gaps)., • Able to obtain a clear Criminal Record Check (CRC) certificate to the required security clearance level for this role., • Hold a full valid UK Driving License or equivalent., • Flexible in approach and able to work across a variety of shift patterns (including public holidays and weekends)., • Be able to lift passengers' bags and oversize items in excess of 20kg., • Must be able to meet the requirements to obtain an Airside Driving Permit., • Diligent in following policies and procedures., • Literacy and numeracy skills with the ability to interpret mathematical information and perform calculations., • Strong verbal and written communication skills., • Competent user of IT., • Pro-active, can-do attitude, with the ability to work under own initiative and as part of a team. Desirable • Previous experience of working around aircraft, ideally in a ground handling/ramp agent capacity., • Previous experience of radio procedures., • Knowledge of airside safety., • LGV license or experience driving oversized vehicles. What we can offer you: • Competitive salary., • 25 days holiday per annum (pro-rata), plus statutory public holidays., • Workplace pension scheme with enhanced employer contributions., • Enhanced Company Maternity and Paternity Pay., • Life assurance., • Access to medical plan including a range of private treatments (after probation period)., • Health & Wellbeing app with access to discounts., • Company sick pay scheme., • Electric vehicle scheme (after 9 months of employment)., • Sustainable travel scheme., • Annual complimentary bike maintenance., • Free onsite parking., • Cycle to work scheme., • Access to an Employee Assistance programme and helpline., • Discount on accommodation at affiliated hotel., • Discount on food/beverage at affiliated pub., • You’ll also get all kinds of other great perks, like social events and special employee offers.