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hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. \n Job Description: \n Location: Farnborough, Hampshire, UK \n Employment Type: Permanent, Full-Time \n Security Clearance: Developed Vetting (DV) - Essential \n DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. \n This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. \n At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. \n Job Description \n Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. \n Reporting Line \n Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director \n Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts \n Key Responsibilities \n Service Delivery & SLA Management \n\n • Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded\n, • Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes\n, • Manage incident escalation processes to minimise business impact and ensure timely resolution\n, • Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans\n, • Ensure accurate and timely production of daily, weekly, and monthly operational reports\n, • Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities\n, • Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services\n, • Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function\n\n ITIL Best Practice \n\n • Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management\n, • Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles\n, • Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery\n, • Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents\n, • Ensure effective Change Enablement awareness within the team to minimise change-related incidents\n, • Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs\n, • Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR)\n\n Customer Experience \n\n • Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction\n, • Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights\n, • Ensure professional, empathetic, and efficient communication at all customer touchpoints — phone, email, chat, portal, and walk-up\n, • Build and maintain strong relationships with key business stakeholders through regular engagement\n, • Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes\n, • Design and implement customer journey mapping to identify pain points and optimise the support experience\n, • Develop and maintain a communication strategy for planned outages, service changes, and major incidents\n, • Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback\n\n Continual Service Improvement (CSI) \n\n • Identify, propose, and implement service improvements through data-driven analysis and trend identification\n, • Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits\n, • Leverage automation, AI, and self-service opportunities to improve efficiency and user experience\n, • Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions\n, • Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks)\n, • Lead regular improvement workshops with the team to generate ideas and foster innovation\n, • Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations\n, • Track and report on improvement initiative ROI and business value delivered\n\n People Management & Development \n\n • Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff)\n, • Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations\n, • Conduct regular 1:1s, performance reviews, and personal development planning\n, • Foster a positive, high-performance team culture with clear accountability and recognition\n, • Identify training needs and ensure the team maintains relevant technical and ITIL certifications\n, • Manage recruitment, onboarding, and retention strategies to minimise attrition\n, • Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes\n, • Promote diversity, inclusion, and wellbeing within the team\n, • Manage absence, performance issues, and disciplinary matters in line with HR policies\n\n Technology & Tooling \n\n • Oversee the effective use and configuration of ITSM platforms\n, • Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies\n, • Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation)\n, • Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting\n, • Collaborate with IT teams on tool enhancements, integrations, and upgrades\n, • Evaluate emerging technologies and make recommendations for adoption\n\n At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. \n Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. \n Job Description: \n DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. \n This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. \n At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. \n Role Summary \n The Training Lead is responsible for ensuring the Systems Engineering organisation has the skills, knowledge, and capabilities required to deliver high-quality engineering outcomes. This role owns the engineering training strategy, competency framework, learning pathways, and onboarding experience, ensuring engineers are equipped with the processes, tools, and technical knowledge needed to perform effectively. \n Working closely with engineering leadership, discipline leads, and Learning & Development teams, the Training Lead drives workforce capability improvement through structured training programmes, skills assessments, and continuous learning initiatives. \n Key Responsibilities \n Training Strategy & Capability Development \n\n • Develop, implement, and maintain the engineering training strategy, ensuring alignment with engineering processes, governance, toolsets, and programme requirements.\n, • Establish and maintain competency frameworks that define the skills, knowledge, and behaviours required across engineering disciplines.\n, • Identify capability and skills gaps through assessments, audits, performance data, and stakeholder feedback.\n, • Develop workforce training roadmaps that support both current delivery needs and future capability requirements.\n\n Training Planning & Delivery \n\n • Create and manage training plans covering systems engineering fundamentals, engineering processes, methodologies, tools, and role-specific competencies.\n, • Coordinate the delivery of training through internal subject matter experts, external training providers, and digital learning platforms.\n, • Ensure training programmes are accessible, relevant, and aligned to engineering best practices.\n, • Support the development of certification pathways and professional development opportunities.\n\n Learning Resources & Knowledge Management \n\n • Develop, maintain, and continuously improve training materials, learning resources, guidance documents, and training documentation.\n, • Ensure learning content remains current and reflects approved engineering processes, standards, and governance requirements.\n, • Promote knowledge sharing and continuous learning across the engineering community.\n\n Competency & Performance Tracking \n\n • Monitor training completion, competency progression, certification status, and learning effectiveness across the engineering organisation.\n, • Produce training and capability reports for engineering leadership and programme stakeholders.\n, • Use training metrics and feedback to drive continuous improvement initiatives.\n\n Onboarding & Early Careers Development \n\n • Lead onboarding programmes for new engineers, ensuring rapid integration into engineering teams and ways of working.\n, • Support graduates, apprentices, and new starters with structured learning pathways and development plans.\n, • Ensure onboarding activities provide the knowledge, tools, and support required for early productivity and successful performance.\n\n Process Alignment & Continuous Improvement \n\n • Work closely with the Engineering Process Lead to ensure training content reflects current engineering processes, policies, standards, and governance.\n, • Support the implementation of process changes through targeted communication and training activities.\n, • Drive continuous improvement of learning programmes based on organisational feedback, lessons learned, and evolving business needs.\n\n Key Stakeholders \n\n • Engineering Process Lead\n, • Engineering Managers\n, • Discipline Leads\n, • Subject Matter Experts (SMEs)\n, • HR and Learning & Development Teams\n, • Programme Managers\n, • Systems Engineers\n, • Graduate and Early Careers Teams\n\n Required Skills & Experience \n Essential \n\n • Experience developing and delivering technical training programmes within an engineering or technology environment.\n, • Strong understanding of learning and development principles, competency management, and workforce capability planning.\n, • Experience creating training strategies, learning pathways, and onboarding programmes.\n, • Excellent stakeholder management and communication skills.\n, • Ability to analyse skills gaps and develop targeted improvement plans.\n, • Strong organisational and project coordination skills.\n, • Experience tracking and reporting training and competency metrics.\n\n Desirable \n\n • Experience within Systems Engineering or a related engineering discipline.\n, • Knowledge of engineering processes, governance frameworks, and engineering toolsets.\n, • Learning and Development qualifications or certifications.\n, • Experience managing Learning Management Systems (LMS).\n, • Understanding of competency and professional accreditation frameworks.\n\n Key Deliverables \n\n • Engineering Training Strategy\n, • Competency Frameworks\n, • Training Needs Analysis Reports\n, • Annual Training Plans\n, • Onboarding Programmes\n, • Learning Materials and Knowledge Resources\n, • Training Compliance and Certification Reports\n, • Skills Gap Assessments\n, • Capability Development Roadmaps\n\n Success Measures \n\n • High training completion and compliance rates.\n, • Measurable competency improvement across engineering teams.\n, • Reduced onboarding time and improved new starter productivity.\n, • Reduction in early-stage engineering errors and process non-compliance.\n, • Strong alignment between training content and engineering processes.\n, • Positive feedback from engineers, managers, and discipline leads.\n, • Increased organisational capability and readiness to support programme delivery.\n\n Reporting Line \n Reports to: Engineering Capability Manager / Head of Engineering Excellence / Chief Engineer (depending on organisational structure) \n Works closely with: \n\n • Engineering Process Lead\n, • Discipline Leads\n, • Engineering Managers\n, • HR and Learning & Development\n, • Programme Management Teams\n, • Subject Matter Experts\n\n Typical Level: Senior Specialist / Lead Engineer / Functional Lead. \n At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. \n Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Our client is a well-established and value driven business based in Farnham who are looking for an HR and Payroll Officer to provide a focussed service to customers across multiple sites, this is an exciting time to join the HR team as they in a time of driving forward positive change projects. \n Job Title : HR and Payroll Officer \n Job Type : Permanent \n Location : Farnham \n Salary : £30,905 - £34,615 \n Reference no : 16107 \n \n HR and Payroll Officer - Benefits \n Generous holiday allowance starting at 25 days plus bank holidays, a highly competitive pension and flexible benefits salary sacrifice scheme \n HR and Payroll Officer - About The Role \n This role is integral to ensure the HR team provides an excellent service the wider customers in this business, supporting the day-to-day HR operational tasks including recruitment, onboarding, payroll, compliance as well employment legislation and policies. This role is fully office based, and our client would consider someone on a part time basis on a pro-rated salary. Main Responsibilities: \n\n • Manager HR Operational administration for end-to-end recruitment from advert to onboarding\n, • Assist with payroll preparation including pensions, new starters and leaver information\n, • Managing payroll reports and responding to any employee queries\n, • Support with any Employee Relations cases, ensuing accurate records inline with company policies\n, • Maintain all HR systems, ensuring high accuracy of all data\n, • Ensure there is consistency and positive communication across all business areas\n\n \n The successful HR and Payroll Officer will have: \n\n • Experience of working within a HR and payroll support role\n, • Proven experience of using HR and payroll systems including starters and leavers, contractual changes and absence management\n, • Have a clear understanding of HR administration and employment practices and policies \n, • Strong communication skills with a focus on building strong internal relationships\n, • An organised and methodical approach ensuring a high level of accuracy\n, • Hold a CIPD Level 3 qualification\n\n \n Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful. \n Refer a friend \n If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply

This project manager role is offering full ERP training for an experienced project manager , who has managed Implementation projects in: HR software Workforce management software ITSM software Payroll software WMS software Ecommerce software Content Management software CRM software Manufacturing software Accounting software Distribution software You will work with a team of project managers dealing with 12 full time consultants, 10 developers and a technical consulting team. This is a friendly happy company, with a good family vibe and an inclusive, collaborative attitude. For the first 3 months you will need to be in the office in Fleet 3 day each week then 2 days per week after that. This is an opportunity to step up into ERP software working for a fab company with great prospects. Please apply for the job and I'll read your CV. Thanks Jake ...

All our vacancies are handled by our internal recruitment team at Vero HR, therefore any unsolicited CV’s and/or Agency Terms of Business will not be accepted. For any recruitment agency enquiries please email enquiries@verohr. We are the internal recruitment partner for a leading supplier in the

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