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Job Description: Job description : Test Administrator/Invigilator Location: Winway College of Business and Technology ,AMP House, 5th Floor, Dingwall Road, Croydon – CR0 2LX Contract Type: Zero Hours Hours: Varied Salary: 13.70 -15.00 pounds per hour (GBP). We are looking to expand their test centre teams of invigilators and test administrators and seek professional, knowledgeable and driven individuals to join the WINWAY family. You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. Key accountabilities will include the following · Conducting visual security and identity checks on candidates · Providing efficient test delivery to the candidates · Walkthrough testing rooms every 5 to 10 minutes once and/or continuous invigilation in the exam room as needed · Setting up the exam with all the needed exam materials and making it ready for the next round of exams. · Providing the highest levels of customer service at all times · Ensuring that candidate needs are met with understanding and respect · Performing test centre opening and closing procedures · Ensuring equipment and workstations are properly set up and cleaned ahead of each exam session · Dealing with candidates signing in as required, ensuring the test process is clearly explained to candidates, and providing test results to candidates as needed · Writing/Reporting incidents to the supervisor and on exam invigilator portals · Reaching out to the respective exam help desks to solve issues and to find solutions for the incidents/issues. · Receiving, guiding, directing and sending off the exam candidates to make them feel less stressed and feel comfortable during their time in the test centre. · Giving deep attention to detail and being vigilant to make the exam/testing process smoother. · Recording attendance and attending candidates at the registration by verifying their respective, relevant and appropriate IDs. · Experience of a customer facing role, ideally from a testing environment Strong communication and customer service skills · An ability to work under pressure and sometimes deal with difficult situations · Lots of initiative · Strong attention to detail · First class administrative and communication skills.