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Role / Job Title:PAS-X MES Application Support Analyst L1/L2 (SaaS)Work LocationIreland, CorkHybrid Requirement:1 day a week (but should be available when needed)The RoleManufacturing Data Management project for a global FMCG client as a Platform architect.Your Responsibilities(Up to 10, Avoid repetition)1. L1/L2 Application Support • Provide L1/L2 support for PAS-X MES across EU manufacturing sites, • Act as first point of contact for MES incidents, alarms, and service requests, • Perform incident triage, analysis, resolution, or escalation within agreed SLAs2. Incident & Problem Management, • Log, manage, and resolve incidents using Pulse, • Support deviation, investigation, and root cause analysis activities where required, • Coordinate with PAS-X vendor (L3) for product-level or complex issues, • Maintain complete, accurate, and auditable ticket records3. Change, Release & Upgrade Support, • Support PAS-X releases, patches, and upgrades under GE HealthCare change governance, • Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable), • Support regression testing, cutover, and post-release hypercare4. Manufacturing & MES Operations Support, • Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows, • Support integration points with SAP and Historian related systems, • Assist sites during critical manufacturing windows where required5. GxP & Compliance Support, • Operate in compliance with GxP, data integrity, and validation requirements, • Support audits, inspections, and compliance reviews as required, • Ensure all incidents and changes are documented for audit readiness6. Stakeholder & Vendor Coordination, • Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor, • Provide regular status updates and participate in operational and governance calls7. Knowledge Management, • Maintain MES support documentation, runbooks, and known error records, • Support knowledge transfer and stabilization activities across regionsYour ProfileEssential Skills / Knowledge / Experience xrnqpay, • 5 10 years of experience supporting MES platforms (KOERBER PAS-X preferred) Hands-on experience with PAS-X MES in regulated manufacturing environments, • Strong understanding of EBR, shop-floor processes, and MES integrations, • Experience supporting SaaS / platform-based MES solutions, • Strong understanding of ITIL-based incident, problem, and change management, • Experience working with EU manufacturing sites and QA teamsDesirable Skills / Knowledge / Experience, • Experience in pharma or life sciences manufacturing, • Exposure to SAP, Historian, LIMS, and automation systems, • Experience supporting PAS-X packaging and process lines, • Experience with ITSM tools such as ServiceNow or Jira

PAS-X MES Application Support Analyst L1/L2 (SaaS).

If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. We have a fantastic new job opportunity for a Service Desk Application Support Analyst. As a Service Desk

Proven experience in an Application Support or similar technical support role. If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation. A growing

The role of the Application Support Analyst centers on delivering both technical and procedural assistance to internal teams and external stakeholders. Acting as a key point of contact for issue resolution, the analyst will manage incidents, troubleshoot day‑to‑day application problems, and ensu

As an Application Support Analyst you main responsibilities will be to provide technical and functional support for high-performance trading systems. Junior Application Support Analyst – trading systems. Quant Capital is urgently looking for a Graduate Application Support Analyst to join a high-pr

FINTEC recruit is supporting hiring an Application/Technical Support Analyst. Minimum 2 years' experience in second‑line support, ideally covering 1st to 3rd line support in a lean team. Hands‑on experience with: SQL / databases, Windows operating systems, Application Support, Remote Access Tool

The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business

A leading UK consultancy is seeking a Senior Associate to provide second-line software support.

Provide 1st and 2nd line application support to internal users across various business units. Continually measure and report the performance of the Application Support function against Service Level Agreements. Continually review the Application Support function to identify design improvements to pr

A respected London-based organization is seeking an Application Support Analyst to enhance their technology function. This role requires 3-5 years of application support experience. You will manage service and incident tickets while providing excellent customer support.

The Application Support Analyst will support the operation of Compliance systems within the Compliance Department. Application Support Analyst – Compliance Systems. Provide 2nd line support for Compliance team applications, including Intapp Intake and Conflicts and other SaaS solutions.

A growing healthcare organisation seeks an Application Support Analyst to enhance their technology team in Gerrards Cross. This role involves supporting and maintaining critical applications used across clinical environments. The ideal candidate will have proven experience in application support, st

A UK development finance institution is seeking an Application Support Analyst to enhance their application support team. The position emphasizes collaborative problem-solving and continuous improvement within the application support framework. Candidates should have experience in financial applicat

As an Application Support Analyst you’ll provide technical and application support across our retail network, covering 30,000 sites. Application Support Analyst – PayPoint Group. Delivering technical and application support to retailers and colleagues.

TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. Supporting Java based applica

A financial sector talent acquisition firm in Greater London seeks an experienced Application Support Analyst to join their production support team. The ideal candidate should have substantial SQL experience and strong scripting skills in PowerShell, Bash, or Python, with a history of supporting pro

Harrington Starr is currently working with a leading broker based in London to help secure an Application Support Analyst. Get notified about new Application Support Analyst jobs in London Area, United Kingdom. This role provides support for all trading and back-office platforms for internal and ext

We are seeking a technically strong Application Support Analyst to join a. Support releases, deployments and controlled changes into production.

Own and resolve application support tickets with clear communication and accurate results. Knowledge of Microsoft Business Central or other Dynamics applications (advantageous). If you re an analytically minded, technically capable operations professional who enjoys solving complex system challenges

Application Support Analyst provides support for the end user experience of some of our key Publishing systems. You will need to understand the needs of our user base, ensuring timely resolution to tickets raised on our IT Service Management (ITSM) System, as well as involvement in changes to the ap

A leading development finance institution in Greater London seeks an Application Support Analyst to enhance support capabilities. The role involves troubleshooting software application issues, providing user training, and collaborating with development teams. Ideal candidates should have previous ex

The Service Desk Application Support Analyst role offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Systems Analy

The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business

The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business

As an Application Support Analyst at Storyteq, you’ll be a key part of keeping our systems running smoothly, especially our in‑house MarTech tools that teams across the business rely on every day. You will be accountable to the Application and Development Support Team Lead. Provide second-line t

Application Support Analyst page is loaded## Application Support Analystlocations: Addlestonetime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR100968It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and cus

We are seeking a highly motivated Application Support Analyst to join our Front Office IT team within a leading European bank. The successful candidate will provide day-to-day support to traders and front office users, ensuring the stability, performance, and reliability of trading applications. Sup

A leading financial institution is seeking an Application Support Analyst to provide support for Transaction filtering and AML compliance. The candidate will ensure application integrity and work with a team that operates in a complex environment. Responsibilities include message filtering, project

A leading market organization in the United Kingdom is seeking an Application Support Analyst for an 18-month fixed-term contract. The role involves providing support for corporate systems and troubleshooting third-party applications. This is a hybrid position requiring one day in the office per wee

As an Application Support Analyst at Storyteq, you’ll be a key part of keeping our systems running smoothly, especially our in‑house MarTech tools that teams across the business rely on every day. Accountability to the Application and Development Support Team Lead. Manage and prioritise support

We’re looking for a proactive and technically skilled Application Support Analyst to join our IT team based in our London office. Service support/analyst background. Provide clear and professional support for Users contacting the Support Desk.

Furniture Village – Application Support Analyst. Own and resolve application support tickets quickly and accurately, keeping communication clear and users informed. Support structured testing, release and change activities to ensure smooth transitions into production.

The purpose of the Application Support Analyst is to ensure the smooth operation and functionality of software applications within BII. BII is recruiting an Application Support Analyst to join the team to strengthen our support capability, develop reports, perform system enhancements, build out trai

We’relooking for a proactive and technically skilled Application Support Analyst to join our IT team based in our London office. Service support/analyst background. Provide clear, professional, and empathetic support for Users contacting the Support Desk.

As an Application Support Analyst you main responsibilities will be to provide technical and functional support for high-performance trading systems. Junior Application Support Analyst – trading systems. Quant Capital is urgently looking for a Graduate Application Support Analyst to join a high-pr

A technology firm is seeking a Graduate Application Support Analyst to join their London team. This role provides flexibility with day shifts and opportunities for growth in financial tech, supporting a diverse and inclusive culture.

A leading technology firm in Greater London is seeking an Application Support Analyst to provide second-line technical support for in-house MarTech tools. Successful candidates will have experience with ticketing systems such as Jira and possess strong problem-solving skills, ideally with a backgrou

The Application Support Team provides 2nd line support across existing and new applications/features integral to our core business process of collecting our customers data accurately. Title - Application Support Analyst. Provide 2nd line support across CDP core applications to agreed standards.

A leading technology firm in Greater London is seeking a 3rd Line Application Support Analyst to manage escalated issues and resolve problems with critical healthcare systems built on Microsoft Azure. The ideal candidate will have experience in application support and a strong understanding of Azure

Application Support Analyst required to support multiple applications. Application Support Analyst - City - Permanent. First point of contact for legacy system issues—triaging, updating, and resolving support tickets.

A leading financial services company based in London is seeking a proactive Application Support Analyst to join their IT team. This role involves providing first- and second-line support for essential digital applications, ensuring high-quality service delivery.

La Fosse is partnering with a well‑established London organisation to find an Application Support Analyst with a broad technical mindset and a passion for supporting business‑critical platforms. This position is ideal for someone early in their career who wants to deepen their experience across

A global financial services provider is seeking an Application Support Analyst in London. You will provide technical support for trading and back-office platforms, manage incidents, and liaise with business and technology teams.

A reputable property development company in the United Kingdom is seeking an Application Support Analyst to provide IT and application support.