Trabajos application support analyst en ManchesterCrear alertas

About the Role: Grade Level (for internal use): 07 The Team: The Agent Services team performs as a Syndicated Loans Agency operations team for our client base, performing all operational tasks to support both the borrower and lenders. Acting as an agent is a varied and highly visible role requiring accuracy and the understanding of complex deal mechanics. The Impact: S&P Global are seeking a motivated Operations Analyst to work within the Agent Services team administering the lending portfolios for our client base. The individual will be responsible for the lifecycle events of the deals, communicating with our clients, their borrowers and the lending syndicate members. Additional responsibilities include partnering with other S&P Global business lines to drive continued progress of the regions to support the global operating model and local client base. What's in it for you: • Opportunity to be involved in a rapidly growing business, with a varied and interesting role managing multiple stakeholders, • Having the exposure to both the private and broadly syndicated sides of the lending market incorporating various financial instruments and lending structures, • Be a part of a dynamic business, interacting with clients across the industry, • Working for a global business focused on the personal growth and development of its employeesResponsibilities:, • Executing the operational requirements to manage the lifecycle events of a syndicated loan, • Interpreting the underlying legal documents to ensure the deal and its members are managed in compliance with the terms, • Answering client, borrower and lender queries in a timely manner, • Financial analysis of deals to ensure accruals and pricing mechanics are correct, • Management of outstanding work items in line with expected Key Performance Indicators (KPI's), • Ensuring a high level of accuracy to minimize operational risk within the lending portfolioWhat We're Looking For: Business Competencies Education and experience • MBA or Masters or equivalent experience, • Finance/Lending specialism preferred, • Commercial awareness, • Banking or investment industry experience, • Customer relations experience, • S&P Market Intelligence product suite knowledge preferable (WSO, iLevel, Thinkfolio, EDM)Personal Competencies Personal impact • Strong work ethic - organized, detail oriented, analytical, task driven, • Good problem-solving initiative, • Ability and willingness to learn complex processes, • Work collaboratively with other teams and product lines globally to support and develop the business operating modelCommunication, • Strong, business-level verbal and written communication skills are required.Teamwork, • Able to effectively manage individual responsibilities whilst continuing to provide support to the wider team, • Ability to work effectively alongside others and communicate well with stakeholders at varying degrees of seniority About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: • Health & Wellness: Health care coverage designed for the mind and body., • Flexible Downtime: Generous time off helps keep you energized for your time on., • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills., • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs., • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: Know Your Rights: Workplace discrimination is illegal OPRTON203 - Entry Professional (EEO Job Group)

Product Owner – Inventive Management Brother International Europe Ltd 📍 Manchester Reporting to: Head of Business Engagement ⭐ Role Overview We are looking for a Product Owner to lead the implementation and ongoing management of a new Incentive Management System across Europe. You will work closely with a central shared service team, local offices, and external vendors to deliver the system rollout and ensure long-term success. The role focuses on driving best practice, standardising processes, and optimising how incentives and rebates are managed across the organisation. You will own the product roadmap, manage enhancements, and ensure the platform delivers measurable value to sales, finance, and commercial teams. 🌍 About Brother Brother is a global brand providing products and services to customers worldwide, with manufacturing and sales operations in more than 40 countries and regions. Since beginning in 1908 as a sewing machine repair business, the Brother Group has grown through more than 110 years of innovation. Our “At your side” spirit sits at the heart of everything we do, always putting our customers first. We combine a customer‑focused mindset with a strong commitment to the circular economy, ensuring minimal environmental impact through our “At your side 2030” vision and environmentally conscious approach. 🔍 Requirements What we are looking for: • Experience working as a Product Owner or similar product role in a technology or systems environment, • Strong understanding of sales, finance, or commercial processes, particularly incentives, rebates, or pricing structures, • Experience of working with international stakeholders, • Experience with Jira and Agile methodologies to support structured delivery, • Ability to translate user needs and data insights into product improvements, • Experience working with cross-functional teams and external vendors, • Experience supporting process improvement, standardisation, or change initiatives, • Willing to travel occasionally to European offices as required 🎯 Key Responsibilities • Own the product roadmap, prioritising features, improvements, and efficiencies., • Deliver executive-level reporting, including steering meetings and KPI reporting., • Define user stories, manage the backlog, and align delivery with business objectives., • Oversee system development, testing, and deployment with internal teams and vendors., • Work closely with the Systems Analyst, Project Manager, and implementation partner to scale and innovate solutions and processes., • Support the design and implementation of rebate, incentive, and contract/data management processes., • Drive process standardisation across European markets., • Align incentive and rebate processes across local offices and shared services teams., • Partner with sales, finance, and e‑commerce stakeholders to maximise system adoption and value., • Identify opportunities for process improvement, automation, and system integration 💙 What We Offer Alongside a competitive salary, BIE provides a comprehensive benefits package, including: • Hybrid, flexible working, • 25 days holiday + bank holidays, with the option to purchase 5 additional days., • Industry‑leading Pension Scheme, • Excellent training & career development, • Life Assurance at 4× annual salary., • Simply Health cash plan, subsidised by 50% of single membership., • Plus, a range of wellbeing, financial, and lifestyle perks 📩 Apply now through LinkedIn or email your application to:

Experience in an application support or customer operations role. Prior experience with NHS community pathways or other healthcare setting or applications. Team: Support / Customer Operations.

We’re looking for a motivated Application Support Analyst to join our dedicated Business Central team. Business Central Support Analyst.

The role involves acting as the primary technical and functional lead for the ERP system, while also supporting the wider application landscape, including Microsoft 365 and cloud services. My client is seeking a proactive, technically skilled IT professional to lead and enhance its ERP environment a

A fast-growing SaaS business is seeking a Junior Application Support Analyst for a fully remote position in the UK. This role offers a chance to work independently in a remote-first environment while growing your career in application support and SaaS technology. The role involves providing essentia

A leading IT services provider is seeking an IT Analyst to manage IT tickets, oversee IT cabling, and provide application support in Manchester. This role is essential for ensuring seamless IT operations within the organization. The candidate should also possess knowledge of cabling and related infr

A healthcare consulting firm is seeking an Application Support Analyst to provide front-line support to customers using the Doc Abode platform. The ideal candidate will have experience in application support, strong communication skills, and an understanding of clinical workflows.

A leading telecommunications firm in Manchester seeks an Application Support Analyst to provide technical support for their new Payment Orchestration gateway.

Join Transaction Network Services (TNS) as an Application Support Analyst to provide technical application support and engineering for our new Payment Orchestration gateway platform. TNS is seeking an experienced support analyst with strong technical knowledge of payments systems, AWS, and database

Location: Fully remote Salary: £50,000+ (depending on experience) The Opportunity You won’t just deliver programmes. You will build them from the ground up. Our client is launching a new suite of digital and AI apprenticeships, starting with the Artificial Intelligence (AI) Data Specialist (ST0763) standard, followed by Data Technician, Data Analyst, Digital Support Technician and Data Engineer pathways. This is a senior role focused on creating high-quality, scalable curriculum and then supporting its successful delivery. For the first three months, your primary focus will be to design and build a complete apprenticeship programme from scratch. From there, you will transition into delivery, refinement and supporting wider growth across our digital provision. The Role Phase 1: Curriculum Design and Build (First 3 Months) You will lead the end-to-end development of the AI Data Specialist programme. This will include designing structured lesson plans and session content, creating assignments and assessment briefs, and developing AI-marked questions supported by clear expected answers and marking logic. You will ensure all content is mapped effectively to Knowledge, Skills and Behaviours (KSBs) and aligned to End Point Assessment (EPA) requirements. You will also design meaningful off-the-job (OTJ) activities and support the development of eLearning and SCORM modules. All content will be structured within our LearnDash and MyPortfolio ecosystem. You will be starting from a blank page, with full ownership to build a programme that is engaging, rigorous and scalable. Phase 2: Delivery and Continuous Improvement Once the first cohort is live, you will take an active role in delivery. This will include facilitating fortnightly live sessions, guiding apprentices through their learning and portfolio development, and providing structured feedback. You will continuously refine the curriculum based on learner progress, engagement and outcomes, ensuring strong alignment with EPA success and real workplace application. Phase 3: Scaling the Provision As the programme grows, you will support the onboarding and development of additional Development Coaches, ensuring consistency and quality in delivery. You will also contribute to the development of further programmes across our digital and data pathways, building on the foundation established in the initial phase. About You This is not a standard Development Coach role. We are looking for someone who can both build and deliver at a high level. You will have strong experience in delivering digital, data or IT-related apprenticeships, alongside a solid understanding of data concepts and emerging applications of AI within business contexts. You will be confident in designing curriculum, creating learning content and developing assessment materials. You will have a clear understanding of apprenticeship standards, KSB mapping and EPA requirements. Most importantly, you will be comfortable starting from scratch, able to structure complex topics into clear and effective learning, and willing to take ownership of building something new. Our client’s Delivery Model Our approach is modern and continuously evolving. Delivery is centred around structured, task-based learning supported by fortnightly live sessions. Apprentices build evidence through our MyPortfolio system, supported by eLearning modules and AI-assisted marking and feedback. They are not tied to traditional delivery methods and are actively developing more effective and engaging ways to support learning. What Success Looks Like Within three months, the AI Data Specialist programme will be fully designed, built and ready for launch. Within six months, the programme will have at least 30 active apprentices, with strong engagement and progress, and you will be supporting additional Development Coaches. Within twelve months, a full suite of digital apprenticeship programmes will be established, with a scalable and consistent delivery model in place. Suitability This role will suit someone who is motivated by building and improving programmes, not simply delivering existing content. It is not suited to individuals who prefer highly structured environments with pre-defined materials or limited scope for ownership. Our client is a growing apprenticeship provider with a strong focus on quality, innovation and practical impact. This role offers the opportunity to shape how digital and AI apprenticeships are designed and delivered, with genuine ownership and influence over the direction of the provision

Are you ready to take your career to the next level as a Second Charge Mortgage Underwriters? Our client, a dynamic company based in the heart of Manchester, is seeking a talented individual to join their team. This is a fantastic opportunity to join a leading financial organisation that challenges traditional lending, delivering tailored solutions that truly fit each customer’s circumstances. With a basic salary of £32,500 plus bonus, this role offers a competitive bonus structure and a host of benefits. Enjoy career progression opportunities, including a pathway to Mortgage Advice roles, and support for your CeMAP qualification. Plus, benefit from a healthy work-life balance with up to 25 days of annual leave, bank holidays, and no weekend work. Our client is a forward-thinking company committed to empowering individuals through innovative and purpose-driven financial solutions. As a Certified B Corp, they value creativity, innovation, and collaboration, ensuring a supportive and inclusive environment for all employees. As a Second Charge Mortgage Underwriter , you'll play a crucial role in managing loan applications: Review and underwrite second charge mortgage applications in line with company policies. Verify documentation and request additional information as needed. Update customer records with precision. Assess applicants’ circumstances to ensure fair lending decisions. Communicate clearly with customers and stakeholders. Meet KPIs and performance targets.Package and Benefits: The Second Charge Mortgage Underwriter role comes with an attractive package: Annual salary of £32,500 plus bonus. Competitive bonus structure which offers a strong overall earning potential. No weekends. Hybrid working pattern. Career progression opportunities, including a pathway to Mortgage Advice roles. Support for CeMAP qualification. Up to 25 days’ annual leave plus bank holidays. Healthcare cash plan and a contributory pension matched up to 5%.About You The ideal candidate for the Second Charge Mortgage Underwriter position will have: At least 12 months’ experience in assessing or processing loan applications. Proven ability to thrive in a fast-paced, KPI-driven environment. Strong track record of meeting quality standards with high application volumes. Excellent attention to detail and data accuracy. Effective communication skills and problem-solving abilities.If you have experience as a Loan Processor, Credit Analyst, Mortgage Advisor, Loan Officer, or Financial Second Charge Mortgage Underwriter , you might find this Second Charge Mortgage Underwriter role particularly appealing. Your skills and expertise could be a perfect match for this exciting opportunity. If you're passionate about making a difference in the financial sector and have the skills to excel as a Second Charge Mortgage Underwriter , this could be the perfect role for you. Take the next step in your career and apply today! AW_FIN

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands‑on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd‑line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end‑user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root‑cause analysis and long‑term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential.Apply today and become the force behind our long‑term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Unix / Linux Engineer Bristol, Barrow-in-Furness or Manchester (Hybrid working 3 days office) £55,000 - £64,000 + Excellent Benefits (Benefits will include a mix of - Training, Medical Plan, Dental, Health, Pension, Group Income Protection, Eye Test, Gym Discount, Cycle to work scheme and many more...) Full Time | Permanent Willing / Eligible to undergo SC clearance (sole UK passport holder) Deerfoot Recruitment is delighted to be supporting a leading global consultancy organisation in the search for a skilled Unix / Linux Engineer to join their growing team. This is an excellent opportunity for an experienced systems professional to work within a dynamic and supportive environment, contributing to the stability and performance of critical infrastructure. The successful candidate will be responsible for supporting and maintaining Unix/Linux-based systems across both production and development environments, ensuring high availability and reliability through proactive monitoring and issue resolution. You will be able to choose the base location nearest to your home - Bristol, Manchester or Barrow-in-Furness Key Responsibilities: ·Monitor, maintain and support Unix/Linux systems, responding to incidents and service requests in line with SLAs ·Perform routine system checks, patching and updates to ensure optimal performance and security ·Troubleshoot system, application, network and hardware issues, working closely with end users ·Manage user accounts, permissions and file systems ·Maintain system security and respond to vulnerability alerts ·Produce and maintain clear technical documentation ·Participate in an on-call support rota Key Skills & Experience: ·Proven experience in Unix/Linux support and administration ·Strong knowledge of Solaris (10 & 11 essential; 8/9 desirable) and Red Hat Linux ·Experience with tools and technologies such as Ansible, Docker/Mirantis/Podman ·Scripting skills (e.g. Bash, Python) ·Familiarity with VMware and monitoring tools (e.g. vROPS) ·Strong troubleshooting and problem-solving abilities ·Excellent communication skills with a customer-focused approach Additional Requirements: ·Willingness and eligibility to undergo SC clearance (sole UK passport holders only) Working Arrangement: This role offers a hybrid working model, combining time across company offices, client sites and home working. Please note that this is not a fully remote position and 3 days on-site presence will be required each week. Benefits: A generous benefits package is on offer, including training and development opportunities, private medical and dental cover, pension scheme, group income protection, gym discounts, cycle to work scheme, eye care support and more. If you are a motivated Unix/Linux Engineer looking to take the next step in your career within a collaborative and forward-thinking environment, Deerfoot Recruitment would be keen to hear from you. Linux / Unix Systems Engineer / Unix / Linux Infrastructure Engineer / Linux / Unix Systems Administrator / Linux Systems Engineer / Unix Systems Engineer / Unix / Linux IT Engineer / Linux Platform Engineer / Linux Systems Support Specialist / Linux Infrastructure Support Engineer / Unix / Linux System Support Analyst Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy

D365 Technical Support Analyst - Join Our Team I'm currently looking for a D365 Technical Support Analyst to join our Technology & Change team. This is a key role for us - we need someone who enjoys problem‑solving, is confident supporting business‑critical systems, and wants to grow their experience across Dynamics 365 and our wider application landscape. About the Role You'll be involved in the day‑to‑day support of our D365 Finance & Operations, Customer Engagement, Supply Chain and Commerce environments. The role is a real mix of hands‑on troubleshooting, working with integrated systems (e.g. POS, Adyen, Magento, Formpipe, EDI), and supporting ongoing improvements and project work. You won't just be closing tickets - you'll help us keep the platform running smoothly, support releases and upgrades, and make sure users get the best possible experience. What You'll Be Doing Operational Support Handling 1st & 2nd line issues across D365 and connected systems Investigating and resolving problems with minimal business disruption Monitoring performance, including batches and integrations Managing tickets in line with SLAs and keeping users updated Supporting releases, testing cycles and platform updatesWorking With People Building strong relationships with internal teams and external partners Acting as the link between technical teams and business users Communicating clearly on progress, solutions and next steps Becoming a trusted go‑to person for D365 supportContinuous Improvement & Projects Helping with testing, training and documentation for new rollouts Contributing to internal knowledge bases and sharing learnings Supporting enhancements across CRM, D365 apps and integrations Spotting opportunities to improve processes or user experienceDocumentation & Training Creating clear, user‑friendly documentation Running training for super users Helping the wider team retain knowledge and improve day‑to‑day operationsWhat I'm Looking For Essential Experience working with ERP or business‑critical applications Strong problem‑solving skills and a naturally analytical approach Confident troubleshooting across processes, integrations and workflows Comfortable engaging directly with users and resolving issues Ability to prioritise, stay calm under pressure and manage a busy workload Good communicator - both with technical teams and non‑technical users Exposure to D365 F&O, CE, SCM or Commerce Experience with POS systems (hardware or software) Any knowledge of SQL, SSRS, Azure, Logic Apps or BI tools Experience with Power Automate, Power Apps or basic JavaScript/C# Understanding of workflows, UI configuration, or system administration ITIL awareness or experience in a structured support environment Please get in touch ASAP if you are interested - Kamilla Ryan ((url removed)) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website

IT Analyst – Manchester 35 hours per week | Rotating shifts | Paid overtime available Salary up to £34,000 + benefits Office-based with the option of 1 day a week to work from home We are delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within a professional services environment. Law Firm IT experience is highly desirable for this role The Role Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. You will provide day-to-day technical support while also contributing to wider IT initiatives and project work when required. The successful candidate will take full ownership of assigned tickets, ensuring timely resolution or appropriate escalation, and maintaining high service standards throughout. Key Responsibilities Deliver responsive, high-quality technical support across a broad technology landscape Diagnose and resolve hardware, software and application-related issues Manage incidents and service requests through to completion within agreed timeframes Undertake user and server administration tasks Support and guide colleagues within the IT team where appropriate Assist with ongoing IT improvement projects The role is primarily based in Manchester, with occasional travel to the firm’s Liverpool and London offices as required. Technical Environment You will support and maintain a range of technologies, including: Windows Desktop environments and Windows Server Citrix Desktop PCs and laptops Mobile devices Printers and peripheral devices Microsoft 365 and Microsoft Office applications (Outlook, Teams, Word, Excel) Active Directory (user configuration and management) Local area networking, including basic cabling and patching to switches There will also be opportunities to develop expertise in core legal systems such as iManage and Proclaim. Working Hours & Benefits 35 hours per week, Monday to Friday Rotational shifts between 08:00 and 18:00 Participation in a paid out-of-hours support rota Exposure to project work and ongoing professional development About You We are seeking someone with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities. Key attributes and experience include: Strong customer service skills across phone, face-to-face and digital channels A disciplined and organised approach to managing workloads A proactive mindset with a commitment to continuous improvement Excellent troubleshooting and analytical ability High attention to detail Team-oriented with the ability to collaborate effectively Understanding of data protection and confidentiality requirements Awareness of Microsoft 365 and current industry technologies Qualifications Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply

Are you a proactive, hands‑on IT Support professional who loves solving problems and delivering exceptional service? We're looking for an IT & Applications Analyst to join our growing team and play a key role in supporting colleagues across the organisation. As our new IT & Applications Analyst, you will: Provide high quality technical support via phone, email, remote tools and in person Troubleshoot hardware, software, application and networking issues Manage and maintain service tickets - ensuring clear updates and timely resolution Support user account administration and basic server related tasks Assist with Microsoft 365, Windows Desktop, and Azure Virtual Desktop (AVD) Support end user devices (PCs, laptops, mobile devices, printers) Contribute to IT projects and team knowledge documentation Join our out‑of‑hours paid overtime rota when required If you possess a combination of some of the following skills, then LETS TALK! Experience in a hands on IT support experience in a professional services environment Experience with: Windows Desktop Microsoft 365 Active Directory user configuration Basic networking (cabling, patching) Excellent problem solving and analytical skills Strong customer service skills - both face‑to‑face and remote Understanding of data protection and confidentiality Experience supporting legal applications (iManage, Proclaim, BigHand) is desirable but not essential. Experience working across multi‑office environments Previous law firm or professional services experienceIn return, you will be part of a friendly, collaborative IT Service team where your ideas, initiative and growth matter. We value continuous improvement and will support your development into specialist tools and technologies. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)